Tesco IT glitch: thousands of customers' online orders left undelivered

Tesco has been hit by an IT glitch meaning that thousands of customers haven't received their online deliveries. If you've been affected, you could receive compensation.

Thousands of Tesco customers have not received their home delivery orders thanks to a computer glitch.

On Tuesday (20 June), the supermarket giant said that up to 10% of orders had been affected, hitting customers nationwide.

A Tesco spokeswoman said: “We’re experiencing an IT issue which is affecting some grocery home shopping orders. We’re working hard to fix this problem and apologise to customers for any inconvenience this may cause.”

She also said that the glitch was hindering the selection process of some orders.

Tesco is dealing with complaints individually through customer service – if you haven't already, ring 0800 505 555, or email customer.service@tesco.co.uk

Some shoppers who have been affected by the problem are being offered a £10 voucher in compensation.

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Outrage

Several shoppers have expressed their anger at Tesco.

The glitch put a crimp in some people’s plans:

Please @Tesco where is my order 301540330? Should have been delivered 9-10pm. Not canx. Been charged. It's 6 people's @GlastoFest shopping!
— Andy Brooker (@apjbrooker) June 20, 2017

It turns out that some of the customer service staff were unaware of what was going on:

#tescodelivery a no-show this evening. Cust services say notified affected ppl by call or txt but have had neither. What's going on @Tesco ?
— Hanoi Helen (@LadyHellsBells) June 20, 2017

Some even turned to rival supermarkets:

I've already spoken to your customer service. No convenient slots - gone to Asda now instead!
— Mandy Adams (@mandifer) June 20, 2017

Sainsbury’s took the opportunity to swoop in and help shoppers out:

Glad we could get this sorted for you! Have a great day. Sam.
— Sainsbury's (@sainsburys) June 21, 2017

Find out more about supermarket delivery costs over at The cheapest online supermarket delivery deals.

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