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The UK's worst mobile phone provider

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We take a look at the worst (and best) mobile network operators.


The mobile phone has evolved substantially since the days it resembled a brick. And likewise, the amount we rely on our cellular friends has changed. Indeed, for many people, if their mobile stops working, so do they.

Which is why receiving good customer service from your mobile operator is now more important than ever.

Ofcom complaint figures

Ofcom publishes data on the number of complaints it receives about each of the big telecoms providers, including mobile phone networks, each quarter.

These are its results for pay monthly mobile phone providers from the most recent report:

Provider

Complaints per 1,000 customers Q2  (Apr-Jun 2014)

Complaints per 1,000 customers Q3 (Jul-Sep 2014)

Complaints per 1,000 customers Q4  (Oct-Dec 2014)

Complaints per 1,000 customers Q1 (Jan-Mar 2015)

Vodafone

0.09

0.11

0.15

0.14

Talk Mobile

0.06

0.08

0.12

0.11

EE (aggregate of T-Mobile, Orange & 4GEE)

0.16

0.14

0.12

0.10

Virgin Mobile

0.06

0.07

0.07

0.07

O2

0.03

0.04

0.04

0.03

Three

0.03

0.03

0.03

0.03

Tesco Mobile

0.01

0.01

0.02

0.01

Industry average

0.08

0.08

0.09

0.08

Vodafone was the most complained about provider in the first quarter of 2015 with 0.14 complaints per 1,000 customers, a slight drop from last quarter’s figure.

Again, Tesco Mobile generated the fewest complaints in the pay monthly mobile market, starting 2015 with 0.01 complaints per 1,000 customers, well below the industry average of 0.08.

Mobile coverage

Practically speaking, the most important thing to keep in mind when buying any mobile phone is the coverage and reception of the handset and operator. However, when it comes to comparing the best networks for this, the answer gets a little tricky as so much of signal strength depends on location.

The links below take you to each network’s coverage map or coverage checker so you can get a decent idea of what coverage you can expect.

This article is regularly updated

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