The UK's worst mobile phone provider

Watchdog figures show Vodafone customers made the most complaints, while Tesco customers made the least.

Vodafone was once again the most complained-about mobile phone company in the UK, new figures from the watchdog have revealed.

Ofcom said Vodafone received 29 complaints per 100,000 customers in the first three months of the year – more than three times that of any other mobile phone provider.

The company has been blighted by ongoing billing issues, and has topped the complaints list for the last five quarters in a row.

In second on Ofcom’s list is Talk Mobile with eight complaints per 100,000.

At the other end of the scale is Tesco mobile, which received just one complaint per 100,000 customer.

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Ofcom complaint figures

Ofcom publishes data on the number of complaints it receives about each of the big telecoms providers, including mobile phone networks, each quarter.

These are its results for pay monthly mobile phone providers from the most recent report – the most recent complaints results are in the last column on the right. 


Complaints per 100,000 customers Q1 2015

Complaints per 100,000 customers Q2 2015

Complaints per 100,000 customers Q3 2015 Complaints per 100,000 customers Q4 2015  Complaints per 100,000 customers Q1 2016 




20 32 29
Talk Mobile 11 12 6 9 8

EE (aggregate of T-Mobile, Orange & 4GEE)




7 6

Virgin Mobile 



6 5 5




4 3 3




4 3 3

Tesco Mobile



1 1 1

Industry average



8 10 9

Mobile coverage

Practically speaking, the most important thing to keep in mind when buying any mobile phone is the coverage and reception of the handset and operator.

However, when it comes to comparing the best networks for this, the answer gets a little tricky as so much of signal strength depends on location.

The links below take you to each network’s coverage map or coverage checker so you can get a decent idea of what coverage you can expect.

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This article is regularly updated

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