The UK's best and worst broadband providers

Research from Ofcom reveals TalkTalk is still at the bottom of the pile, whilst Sky strengthens its lead at the top. How did your provider perform?

The service you get from the nation's broadband providers can vary massively. Which are the ones you can trust, and which are the worst offenders?

When it comes to those most likely to let you down, it's worth taking a look at the Ofcom complaints figures.

The telecoms regulator provides a quarterly breakdown of complaints per 100,000 customers that each major provider attracts.

Ofcom's broadband complaints figures

For a third successive quarter, TalkTalk received the most complaints per 100,000 customers.

BT has returned to second place and Plusnet, now third, is still well above the industry average when it comes to complaints.

Virgin Media and EE generated just below average complaints, while Sky continues its long run with lowest number of complaints at just five per 100,000 customers, an improvement on last quarter.

Below are the results over the past five quarters:

Provider

Complaints per 100,000 customers Q1 2017

Complaints per 100,000 customers Q2 2017

Complaints per 100,000 customers Q3 2017

Complaints per 100,000 customers Q4 2017

Complaints per 100,000 customers Q1 2018

TalkTalk

29

24

30

31

29

BT

34

28

25

27

23

Plusnet

25

20

27

27

20

Virgin Media

13

13

14

14

13

EE

24

15

10

12

13

Sky

8

7

7

7

5

Industry average

21

18

18

18

16

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What about the service itself?

Consumer champion Which? regularly surveys thousands of internet users to compare experiences with various broadband providers.

Once again, the only company that performed worse than BT in the customer satisfaction survey is TalkTalk. 

The results show that smaller suppliers are dramatically upstaging some of the biggest names in the industry.

Zen Internet and Utility Warehouse are rated by Which? as they offer packages which don't tie the customer down and are considered good value for money.

Slow broadband speeds, below-par customer service and poor value for money all factored into the low scores seen below. If you think your broadband speed is pitifully slow, try Which?'s free speed checker.    

Provider

Score

Zen Internet

85%

Utility Warehouse

76%

SSE

68%

John Lewis Broadband

66%

Plusnet

63%

Virgin Media

54%

EE

53%

Vodafone

49%

Post Office

47%

BT

46%

Sky

45%

TalkTalk

40%

As you can see, Vodafone, Sky, TalkTalk, Post Office and BT are clustered at the bottom of the table with scores of 50% and below. 

So there you have it, your round-up of the UK's worst broadband providers. If you'd like to find out which firms topped the home phone complaints list, head this way, while this article will highlight the worst pay TV providers.

Fed up with your broadband speed? See if you can do better by comparing deals with broadbandchoices.co.uk 

This article is regularly updated

More on phone and broadband:

The cheapest and best broadband deals

How to save money on money on your BT phone, broadband and TV deals

How to cut the cost of your Sky TV, broadband and phone bills 

 

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