COVID-19: bank opening times at Barclays, Lloyds, Nationwide, NatWest & more revealed


Updated on 17 September 2020 | 2 Comments

For those who absolutely need to visit their branch, we reveal which banks are open and when.

Some essential businesses such as supermarkets and banks were allowed to remain open during the UK lockdown, while lots of non-essential retailers had to wait until it was safer to reopen their stores.

While the national lockdown is now over, it’s worth stressing that most banks still have limited opening hours.  

Before we reveal the new opening times for the main banks, remember that you shouldn't visit a branch unless it’s absolutely essential – you may be able to deal with some banking issues online or in the app.

For example, Barclays and HSBC let you pay in a cheque using its app instead of visiting a branch.

It’s worth considering calling your bank or using live chat (if this is available) to ask whether the bank can only deal with your request in branch – but please note these services are likely to be busier than usual and really should only be attempted if you're having significant issues.

Barclays

Barclays says some of its branches may have different opening hours or be temporarily closed, so it’s best to check the branch finder to make sure your local bank is open.

You can also check how well its services are running here.  

Halifax

Halifax has revealed its branches will remain open whenever possible between 9:30am to 3:30pm, Monday to Friday. No branches will be open at the weekends until further notice and the mobile branch service is currently suspended.

Unfortunately, some branches may have temporarily closed, so it’s best to contact your local branch to make sure it’s still open. You can find the branch finder here and details of what you can do online.

HSBC

Most HSBC branches are open but opening times vary, while all banks are closed on Saturdays and Sundays until further notice. 

HSBC warns services in branch are limited although it can help with cash deposits, withdrawals, bill payments and changes of address, but not with new products or appointments.

Check the branch finder for the latest opening hours and some of the services you can sort out online or via the app.

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Lloyds

Lloyds has revealed its branches will remain open whenever possible between 9:30am to 3:30pm, Monday to Friday. No branches will be open at the weekends until further notice.

The bank suspended its mobile branch service during lockdown but now plans to re-introduce some routes on a phased basis following a full impact assessment.

Unfortunately, some banks may have closed temporarily. You can check if your local is closed by checking the branch locator.

Lloyds says its branches will continue to offer a counter service for cash and cheques, as well as help vulnerable people and businesses in financial difficulty.

Nationwide

Most Nationwide branches have remained open, with the majority open from 10am to 2pm, Monday to Friday.

Some banks may be open slightly longer from 9am to 3pm, Monday to Friday, and 9am to midday on Saturdays.

Unfortunately, some local branches have closed as employees are self-isolating, so it’s recommended that you use the branch finder before venturing outside.

“We’re committed to doing all we can to keep offering a counter service for those people who really need to come in and see us,” says Nationwide on its site.

Customers can manage their finances online or via the app, as well as find out how to request a mortgage or credit card payment holiday, or access fixed bond savings here.

NatWest/Royal Bank of Scotland (RBS)

NatWest says its branches will remain open wherever possible between 10am and 3pm, Monday to Friday. It has suspended its mobile fleet service.

It’s recommended you use the branch finder to check if your local bank is open. There are also other ways you can sort your everyday banking needs.

On its site, NatWest says ‘please don't visit your branch unless it's critical and if you do, please practice safe social distancing.’

RBS is following the same opening hours and issuing the same advice as NatWest. You can see if your local RBS branch is open with the branch finder.

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Santander

If you’re a Santander customer, it’s worth noting that no branches are open on Sundays, while all university branches have been closed permanently. 

“Over recent years, we have seen students increasingly turn to digital banking and as a result have seen low demand among student customers for branch banking services," commented a spokesperson for Santander.

"So we have taken the difficult decision to permanently close our branches located on university sites."

All Santander branches are open from 9:30am to 4:30pm, Monday to Friday, and either 9:30am-12:30 or 9:30am-4pm on Saturdays.

It’s worth using the branch locator, as opening times could change at short notice.

Santander also has a handy page with tips on how to get in touch and what you can do online or via the app, including applying for a mortgage payment holiday or accessing fixed rate bonds free of charge.

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Metro Bank

Metro Bank has changed its opening hours for most banks to 8:30am-6:30pm, Monday to Friday, 9am to 5pm on Saturdays and 11am to 5pm on Sundays.

It’s worth flagging some branches may not be open on Saturdays or Sundays.    

The bank recommends customers check its service status page to find out about any temporary changes before visiting a branch.

Similar to other banks, there are some services you can do online or via the app.

TSB

Opening times at TSB branches vary with some open from 9am to 5pm, Monday to Friday, while others have more limited opening hours or are temporarily closed.

Some branches are open on Saturdays to offer support for complex queries (but no counter service).

So, it’s best to use the branch locator to check opening times before heading out.

According to media reports, TSB is trialling closing its counter services at 2pm at a very small number of branches, so it’s worth checking whether your local will be affected.

Similar to other banks, TSB has offered advice on what services you can do online or via the app.

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