The UK's best and worst broadband providers 2025

EE racked up the most official complaints in the latest analysis, while Plusnet once again generated the fewest.

EE has generated the highest number of official broadband complaints, latest figures from Ofcom reveal.

The most common gripes raised by EE customers related to faults and service issues (38%), followed by poor complaint handling (24%) and billing problems (21%).

At the other end of the scale, Plusnet remained the broadband provider with the fewest complaints for the third quarter running (get superfast Plusnet fibre broadband from £23.99 a month - affiliate link).

How the best & worst firms are ranked

Every three months, Ofcom provides its breakdown of complaints per 100,000 customers that each major provider attracts. 

These stats take some time to put together, so the latest figures that we're discussing in this article cover the period between April and June 2025.

If your provider features near the top of the complaints list, or you simply want a cheaper deal, make sure you compare broadband deals in your area today.

It's straightforward and you could save hundreds, especially if you bundle your broadband with your landline and pay TV provider.

As a final point, while the figures below might sound low, it's worth remembering these aren't just for complaints made to broadband firms: they are issues that have been escalated to the regulator because customers have been unable to get their issues resolved directly with their provider.

The actual number of unhappy customers will be far higher as these only cover the documented, extreme cases.

As a case in point, an earlier Ofcom report found that one in five broadband customers had a reason to complain to their provider over the previous 12 months.

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UK's worst broadband providers

As mentioned earlier, EE came last in the table, racking up 10 complaints per 100,000 customers.

It replaced TalkTalk, which had finished bottom for the last three quarters running. That provider, along with BT, Now Broadband and Vodafone, all generated nine complaints per 100,000.

These were the only firms to come in above the industry average of eight.

Your rights if your broadband connection goes down

UK's best broadband providers

At the other end of the league table, Plusnet generated just four customer complaints per 100,000 (you can compare Plusnet deals here - affiliate link), helping it retain top spot in the table.

Sky remained in the runner-up spot for the third quarter running with six complaints per 100,000.

Virgin Media was third on the list with eight complaints. This represented a notable improvement by the provider, having finished second from bottom in the previous quarter with 12 complaints per 100,000 customers.

Below are the results over the past six quarters to give you a clearer picture of how well (or not) the various broadband providers treat their customers over time.

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Complaints to Ofcom per 100,000 broadband customers 

Switching broadband is a lengthy farce, but it's still absolutely worth it

Should you switch even if you're happy?

The above figures give you a good idea of which firms have the worst track records for treating customers fairly. 

But even if you are with one of the better performers, it's seriously worth considering switching if you've been with them for more than a couple of years.

Why? Research has highlighted how broadband firms are charging existing customers the best part of £200 a year more for the identical service being offered to new customers.

So even if you're happy with your service, you should still ensure you aren't getting ripped off by regularly shopping around for cheap broadband deals.

Also, if you're currently mid-contract and your provider is planning to hike prices, there are new rules that should make it easier for you to ditch them penalty-free, which you can read about here.

 As a final point, if you're in receipt of Universal Credit you should definitely check out social broadband tariffs, which could save you a lot of money. Read more about it here. 

Which are the best and worst telecoms firms?

So, there you have it, your round-up of the UK's best and worst broadband providers.

Find out which other telecoms firms you should be dodging by reading The UK’s worst pay TV provider, The UK's worst home phone provider and The UK’s best and worst mobile networks.

More on phone and broadband:

The cheapest and best broadband deals

How to save money on your BT phone, broadband and TV deals

How to cut the cost of your Sky TV, broadband and phone bills