The UK's worst home phone provider


Updated on 27 September 2017 | 6 Comments

The latest Ofcom figures reveal the landline provider with the most complaints.

Some might say that the humble home phone has had its day, as many of us now opt for the convenience of mobiles to keep in touch instead.

That said, we still need a landline to receive broadband in our homes (unless you live in a Virgin Media fibre optic area) so most internet bundles come with one as standard.

But which providers should you go for and which should you avoid? While price is obviously a key concern, the quality of service you can expect to receive should also be front of mind.

So let's take a look at the latest complaints data from telecoms regulator Ofcom, which could help steer you in the right direction.

But before you do, why not search for a better value home phone deal in your area with broadbandchoices.co.uk? You could save a bundle.

Ofcom complaint figures

Ofcom has released new data revealing the operators which attracted the most complaints in the second quarter of 2017:

Provider

Complaints
per 100,000
customers
Q2 2016

Complaints
per 100,000
customers
Q3 2016

Complaints
per 100,000
customers
Q4 2016
Complaints
per 100,000
customers
Q1 2017
Complaints per 100,000 customers Q2 2017

Post Office

17 20 23 21 17

TalkTalk

18 16 23 22 16

BT

15 19 18 20 15

Plusnet

18

24

24 21 14

Virgin Media

6

10

13 12 11

EE

16

20

19 19 10

Sky

5

6

7 7 6

Industry Average

11

14

15 16 12

Post Office was the most complained about landline provider between April and June 2017, knocking TalkTalk off the 'top spot'.

The phone provider racked up 17 complaints per 100,000 customers, compared to an industry average of 12.

The main complaints according to Ofcom were issues relating to faults, service and provision issues and complaints handling as well as billing, pricing and charges.

Every provider has seen a fall in complaints from the previous quarter, but Plusnet, TalkTalk, Post Office and BT all generated complaint figures above the industry average.

Virgin Media and Sky received below-average complaint volumes along with EE, which was in the above average bracket last quarter.

So there you have it, your round up of the worst landline firms. If you'd like to find out which firms topped the broadband complaints list, head this way, while this article will highlight the worst Pay TV providers.

This article is regularly updated

Compare home phone deals in your area with broadbandchoices.co.uk

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