The UK's worst home phone provider

Updated on 26 January 2018 | 7 Comments

The latest Ofcom figures reveal the landline provider with the most complaints.

Some might say that the humble home phone has had its day, as many of us now opt for the convenience of mobiles to keep in touch instead.

That said, we still need a landline to receive broadband in our homes (unless you live in a Virgin Media fibre optic area) so most internet bundles come with one as standard.

But which providers should you go for and which should you avoid? While price is obviously a key concern, the quality of service you can expect to receive should also be front of mind.

So let's take a look at the latest complaints data from telecoms regulator Ofcom, which could help steer you in the right direction.

But before you do, why not search for a better value home phone deal in your area with You could save a bundle.

Ofcom complaint figures

Ofcom has released new data revealing the operators which attracted the most complaints in the third quarter of 2017:


per 100,000
Q3 2016

per 100,000
Q4 2016
per 100,000
Q1 2017
Complaints per 100,000 customers Q2 2017 Complaints per 100,000 customers Q3 2017

Post Office

20 23 21 17 24


16 23 22 16 21


24 24 21 14 21


19 18 20 15 14

Virgin Media


13 12 11 12



19 19 10 7



7 7 6 6

Industry Average


15 16 12 13

Once again, Post Office was the most complained about landline provider between July and September 2017.

The phone provider racked up 24 complaints per 100,000 customers, almost double the industry average of 13.

The main complaints according to Ofcom were largely driven by complaints relating to its acquisition of Fuel Broadband including handling and faults, service and provision issues.

Plusnet, TalkTalk, Post Office and BT all generated complaint figures above the industry average, while Virgin Media, EE and Sky received below-average complaint volumes.

So there you have it, your round-up of the worst landline firms. If you'd like to find out which firms topped the broadband complaints list, head this way, while this article will highlight the worst Pay TV providers.

This article is regularly updated

Compare home phone deals in your area with

Don't miss these:

The UK’s worst pay TV provider

The UK's worst mobile phone provider

The UK's best and worst broadband providers




Be the first to comment

Do you want to comment on this article? You need to be signed in for this feature

Copyright © All rights reserved.