x

close ad

The UK's best and worst broadband providers

Do you want to follow this topic? You need to be signed in for this feature
Do you want to save this article to read later? You need to be signed in for this feature

Which broadband providers should you avoid, according to the latest customer satisfaction surveys?


When it comes to broadband, you're better off with a smaller supplier. That's according to the results of the latest Which? satisfaction survey.

Consumer champion Which? surveyed thousands of internet users to compare experiences with various different broadband providers.

The results show that smaller suppliers are dramatically upstaging some of the biggest names in the industry. Respondents who use the top four providers said that they would recommend them to their friends.

Provider

Ease of set-up

Value for money

Customer service

Technical support

Reliability

Speed

Score

John Lewis Broadband

5/5

4/5

5/5

5/5

5/5

3/5

76%

Zen Internet

5/5

2/5

5/5

5/5

5/5

3/5

75%

Utility Warehouse

5/5

4/5

5/5

5/5

5/5

3/5

73%

Plusnet

5/5

4/5

5/5

4/5

5/5

3/5

72%

Post Office

5/5

4/5

5/5

4/5

4/5

3/5

61%

Tesco Broadband

4/5

4/5

5/5

4/5

4/5

3/5

56%

Virgin Media

4/5

2/5

4/5

3/5

5/5

4/5

52%

EE

4/5

4/5

3/5

2/5

4/5

3/5

50%

Sky

4/5

3/5

4/5

3/5

4/5

3/5

48%

TalkTalk

4/5

3/5

3/5

2/5

3/5

2/5

48%

BT

4/5

2/5

3/5

2/5

3/5

3/5

45%


Having pointed out the deficiencies of those six, the top half of the table looks to be far superior, although it's worth noting that not a single supplier got top marks in the 'Value for Money' or 'Speed' categories. In fact, only two providers - Virgin and Zen - managed to score four out of five for speed, which has prompted Which? to campaign for providers to actually deliver the speeds that they are promising customers at the point of purchase.Clustered at the bottom of the table with scores of 50% and below are EE, TalkTalk, Sky and BT. Virgin Media and Tesco Broadband got better, but still mediocre scores that are barely worth talking about.

John Lewis Broadband, a new entry to the Which? table, scores a hugely impressive 76% overall, with top marks on four out of six categories, while Zen Internet comes in second place, despite offering relatively poor value for money. Utility Warehouse and Plusnet both scored well too, but there's a noticeable drop off past fourth place, with the Post Office's broadband getting a score of just 61%. 

If you’re suffering from poor service from your broadband provider, don’t just stand for it – switch! You can use broadbandchoices.co.uk to compare the deals available in your area.

Which broadband network do you use? Which have been the best and worst in your experience? Let us know your thoughts in the comment box below.

This article is regularly updated

More on phone and broadband:

The best broadband dongle

Switching broadband: Is it worth the effort?

How to find the best deal on your broadband, TV and phone package

The UK's worst home phone provider

Comments (117)

Do you want to comment on this article? You need to be signed in for this feature

Comments



Close

Advertisement