Virgin Mobile is yet again worst mobile phone provider, according to the latest official complaints figures.
Virgin Mobile is the most complained about mobile phone company in the UK for the fourth quarter in a row, new figures from Ofcom have revealed.
The telecoms watchdog said Virgin Mobile received seven complaints per 100,000 customers between October and December last year.
BT Mobile and Vodafone also received seven complaints over the same period, although the overall number of complaints for the worst providers have dipped.
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Why customers are unhappy
Customers’ main complaints for BT, Virgin and Vodafone were related to how their grievances were handled and issues with billing pricing and charges.
Three is still among the most complained about mobile phone providers, but was displaced by iD Mobile, which received only two complaints per 100,000 customers in the last three months of 2018.
Three received four complaints per 100,000 customers, which is unchanged from the prior quarter and in line with the industry average.
At the other end, Tesco Mobile retained top spot, having generated the fewest complaints per 100,000 – one – for the seventh straight quarter.
However, for the first time it has had to share that crown with Sky Mobile, which generated a similarly low number of gripes from customers.
EE (two) and O2 (three) were also among the providers to come in under the industry average of four complaints.
Full details are available in the graphic below.
Ofcom complaint figures
Ofcom publishes data on the number of complaints it receives about each of the big telecoms providers, including mobile phone networks, each quarter.
To give you a clearer picture of how the mobile network giants treat their customers, we've listed the complaints figures for the last four quarters in the table below.
|Complaints per 100,000 customers Q1 2018||Complaints per 100,000 customers Q2 2018||Complaints per 100,000 customers Q3 2018||Complaints per 100,000 customers Q4 2018|
|EE (aggregate of T-Mobile, Orange & 4GEE)||3||2||3||2|
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However, when it comes to comparing the best networks for this, the answer gets a little tricky as so much of the signal strength depends on location.
The links below take you to each network’s coverage map or coverage checker so you can get a decent idea of what coverage you can expect.
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This article is regularly updated
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Don't waste your time with these ropey providers!
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