Economy Energy named UK’s worst energy supplier


Updated on 03 October 2017 | 54 Comments

Find out how the UK’s largest and smallest energy providers ranked in the latest Citizens Advice survey.

Economy Energy has been named the worst energy provider by the latest Citizens Advice survey.

The Citizens Advice star rating system scores energy firms against five criteria including:

  • Complaints  ̶  how well energy suppliers handle customer complaints;
  • Ease of switching  ̶  the number of switches the supplier successfully carries out within 21 days;
  • Ease of contact  ̶  how highly people rate their supplier’s customer service;
  • Bill clarity  ̶  how easy people find it to understand their bills;
  • Switch Guarantee  ̶  whether the supplier is signed up to the switch guarantee that commits them to switching a customer within 21 days.

Economy Energy only managed to rack up a star rating of 2.2 for its service between April and June this year, falling dramatically from the previous quarter's third place score of 3.85.

Unhappy with your energy supplier? See how much you could save by switching

SSE led the way in this quarter's figures, scoring and impressive 4.5 out of 5 stars, closely followed by Ecotricity on 4.4.

First Utility made the biggest improvement, with a score of 4.1 up from 2.9 stars. 

Here are the full results of the latest Citizens Advice survey, starting with the best performers this quarter:

Supplier

Star rating January to March 2017

Star rating April to June 2017

SSE

4.4

4.5

Ecotricity

4.4 4.4

First Utility

2.9 4.1

EDF Energy

3.75 4

Utility Warehouse

3.4 3.9

Flow Energy

3.9 3.85

Spark Energy

2.3 3.7
British Gas

3.7

3.7

Ovo Energy

3.1 3.7

E.ON

3.15 3.65

Utilita

3.14 3.25

Npower

3 3.25

E (Gas and Electricity)

4.1

3.25

ScottishPower

3.15

3.1

Green Star Energy 

2.85 3.1

Co-operative Energy

2.6 2.95

Extra Energy

2.05 2.55

Economy Energy

3.85

2.2

Source: Citizens Advice

Ofgem satisfaction survey

Ofgem produces quarterly complaints statistics about the largest, medium-sized and small-sized energy firms.

The latest figures broadly reflect the findings of the Citizens Advice survey, with Ecotricity attracting the fewest complaints (32 per 100,000) in the second quarter of the year.

However, large independent supplier Utilita had the most complaints for the second quarter in a row with 6,005 per 100,000 recorded.

Below is a table showing how all the suppliers fared:

Supplier

Q1 2017 complaints per 100,000

Q2 2017 complaints per 100,000

Ecotricity

32

30

Green Star Energy 89

43

Flow Energy

43

58

Economy Energy

59

64

Ovo Energy

79

79

Good Energy

81

101

Spark Energy

105

108

Extra Energy

371 271

Utility Warehouse

1,073 742

Co-operative

691

786

First Utility

2,052 1,182

British Gas

1,463

1,393

npower

2,200 1,986

SSE

1,929

2,079

E.ON

2,250

2,211

EDF Energy

2,438

2,356

ScottishPower

2,493

2,623

Utilita

5,685

6,005

Source: Ofgem

Not happy with your energy supplier? Ditch them and get a better deal with the loveMONEY energy comparison centre

Which? energy survey

In January, npower come bottom of the annual Which? energy company satisfaction survey for the seventh year running.

The survey asked nearly 9,000 energy customers to rate suppliers on a variety of factors including customer service, value for money and accuracy of bills.

Each supplier was then given a customer score based on their overall satisfaction rating and the likelihood of being recommended to a friend.

The average customer score was 56%, but npower scored just 44%.

Extra Energy customers were the next most fed up (49%) which matches up with the Citizens Advice and Ofgem findings, followed by Scottish Power (50%) and Co-operative Energy (54%).

Apart from EDF, which scored 55%, the other ‘Big Six’ suppliers either matched or just beat the average customer score. SSE and British Gas hit 56% while E.ON managed 57%.

The best performer was Ovo Energy for the second year running, which achieved a customer score of 78%.

Here’s how the all the suppliers stacked up:

Source: Which?

Unhappy with your energy supplier? See how much you could save by switching

Earn cashback on your energy bill

Some current accounts now pay cashback on a range of household bills, including energy bills. Find out more in The best current accounts for cashback.

Save cash on your household spending:

How to slash your Council Tax bill

Water bills rise AGAIN – find out what you'll pay

Save hundreds on your energy WITHOUT switching

 

 
 

Comments


Be the first to comment

Do you want to comment on this article? You need to be signed in for this feature

Copyright © lovemoney.com All rights reserved.