Click & collect UK: costs, minimum order size and delivery times at Asda, Boots, Tesco & more


Updated on 09 June 2020

Most UK stores offer 'click and collect' services, including Tesco, Sainsbury's and Argos. Here, we explain how each works, including any costs, minimum spend required and how long you have to pick up your items.

Why click & collect?

If you’re not keen to visit the shops given the new supermarket shopping restrictions and are struggling to get an online delivery slot, you do have another option.

Many supermarkets offer click and collect services, which provide the convenience of shopping online at little to no extra cost.

It’s the perfect middle ground for many and is particularly helpful during the pandemic, as people need to socially distance for the foreseeable future.

But with stores operating different policies, including minimum spend, length of slots and cost of collection, it’s worth checking what the deal is at your local supermarket or retailer.

We’ve made it easy for you by breaking down the services at six major retailers – starting with some of the main supermarkets. 

But before you do your shop, don't forget to check out our weekly round up of the best supermarket deals.

Asda Click & Collect. (Image: cornfield/Shutterstock)

Asda

Which stores offer click & collect?

There are hundreds of click & collect locations across the UK – to find your nearest, use the store locator.

Is there a minimum spend?

Yes – you must spend £25 in order to use the service or you’ll have to pay a minimum basket charge.

How much does it cost?

The service is free regardless of the slot you choose.

What do I need in order to collect my shopping?

When you use Asda’s click and collect service, you’ll have the option to either pick up in-store or from a locker or even from an Asda petrol station.

If you’re picking up in store, you simply bring along either your order confirmation, payment card or ID.

If you opt for locker collection, your shopping will be stored in temperature-controlled lockers to pick up. All you need to do is scan or tap in your unique code, which you’ll receive in your order confirmation, to pick up your shopping.

Someone else can pick up your shopping provided they bring the documents mentioned above.

How long do I have to collect my shopping?

Asda offers one-hour collection slots.

What about shopping bags?

You will get charged a flat 40p fee for any bags for life used when you shop via click & collect.

Extra information

You can pick up homewares and clothing from George at an Asda collection point, but this service is currently only available at a limited number of stores due to the unprecedented situation. 

Morrisons

Which stores offer click & collect?

According to media reports, Morrisons plans to extend its click & collect service to nearly 300 stores by mid-June. Check out this page to find out if your local Morrisons offers this service.

Is there a minimum spend?

You need to spend a minimum of £40 to qualify for click and collect.

How much does it cost?

Some collection slots are free or cost up to £1, depending on the day and time of your collection.

What do I need in order to collect my shopping?

You’ll need to bring your email or text message confirming your order is ready to collect. It should include a link that you need to use to notify Morrisons when you arrive.

Someone else can collect your order if they have the confirmation email or text and the order number.

How long will I have to collect my items?

Morrisons offers two-hour slots.

What about shopping bags?

Any orders will be temporarily delivered in shopping bags.

Sainsbury’s

Which stores offer click & collect?

Click and collect is currently available at Sainsbury’s stores across the UK. Use the store locator to find out if your local store offers this service.

Is there a minimum spend?

Yes. You’ll need to spend £40 if you want to avoid a £4 minimum spend charge being added to your shopping.

How much does it cost?

Sainsbury’s click & collect service is free, although same day collection is unavailable at the time of writing. There’s been no confirmation when this will change.

What do I need in order to collect my shopping?

Sainsbury’s requires you to bring ONE of the following items:

  • Your booking confirmation
  • The debit or credit card used to place the order
  • Photo ID (passport, provisional licence or driving licence)
  • Any other card with a PASS logo

Someone else can collect your shopping for you if they bring the booking confirmation and ID and are over the age of 18.

How long will I have to collect my items?

Sainsbury’s offers two-hour slots.

What about shopping bags?

At the time of writing, Sainsbury’s does not charge for bags via click and collect.

Sainsbury's Click & Collect van. (Image: Ian Francis/Shutterstock)

Tesco

Which stores offer click & collect?

Tesco offers click and collect at over 300 different stores across the UK. You can find out whether your local branch offers the service by using their location tool.

Is there a minimum spend?

You need to spend at least £25 to qualify for click & collect – if you spend under this amount, you will be charged a minimum basket charge (£4).

It’s worth flagging that the click and collect minimum basket value will rise to £40 from 18-24 December 2020 due to high demand.

How much does it cost?

It depends on the slot you choose as some are free, while other slots cost up to £2.

At the moment, it can be difficult getting a slot quickly unless you wait a few days due to high demand amid the COVID-19 pandemic.

Many stores offer same-day collection, but again, this might not be possible due to unprecedented demand.

What do I need to collect my shopping?

First, you’ll need to be over the age of 18, and you’ll need either the order number or the card that was used to pay for the shopping.

Someone else can collect your shopping for you if they bring one of the above.

How long will I have to collect my items?

Tesco offers two-hour slots in which to collect your shopping.

What about shopping bags?

At the time of writing, Tesco has re-introduced bags on online orders to keep staff and customers safe. Customers won’t get charged for these bags.

Supermarket shopping: when own brand beats branded goods

Argos

Which stores offer click & collect?

All Argos stores at closed at the time of writing due to the UK lockdown, but 140 stores will re-open on a ‘test phase’ on 15 June.

Argos will be resuming its usual click & collect service when these stores reopen, although it's unclear when reserve and collect will be available again. 

Before 15 June, you can order something for home delivery or you can collect pre-paid items at an Argos store within a Sainsbury’s, but you may have to queue to enter the store.

Traditionally, the click and collect service by Argos allow you to either reserve an item (before paying in-store) or buy online and collect in store – find your local branch by using the store locator.

Is there a minimum spend?

There is no minimum spend.

How much does it cost?

The service is free – although you can’t pick up very large or potentially hazardous items. These items will be marked as ‘home delivery only’ online.

What do I need in order to collect my shopping?

You’ll need your order details or reference number when you collect the item. Someone else can collect your shopping for you if they bring one of these things.

When reserve and collect becomes available again, you also will have the option to head to the till or pay at a kiosk before you pick up the item.

How long do I have to collect my item?

You can usually collect an item the following day from 10am – you should receive a text or email when your package is ready for collection.

You’ll then have a seven-day window in which to pick up your items, although you can extend this for another week via your online account.

If you reserve for collection, stores will hold your items for one day, although you can extend this by two further days online.

Boots

Which stores offer click & collect?

Click & collect (which is usually available at thousands of Boots stores) is temporarily unavailable. The below information will cover how the click & collect service usually works.

Is there a minimum spend?

There’s no minimum spend, although certain products aren’t available for collection – they’ll be highlighted in your basket online.

How much does it cost?

The service is free for orders of £10 and more, otherwise it costs £1.50. If you place an order in store, it’s free.

If you order by 8pm, you can usually pick up the item the next day after 12pm.

What do I need in order to collect my items?

You’ll need a copy of your order confirmation page, either printed or on your phone, and photo ID.

If you want someone else to collect your shopping, Boots suggests letting the store know – they should also bring the above documents.

How long do I have to collect the item?

Your order will be held in-store for 14 days before it is returned for a refund.

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