Scary new banking scams

John Fitzsimons
by Lovemoney Staff John Fitzsimons on 17 October 2011  |  Comments 37 comments

Scammers have developed a new way to control your computer remotely. And that can only be bad news for your bank balance.

Scary new banking scams

It sounds like something from a James Bond movie.

Eastern European criminals ‘harvesting’ thousands of computers across the UK, infected with a special virus allowing them to control the computer and access all sorts of personal information.

But don’t expect Daniel Craig to come to the rescue – this banking scam is very, very real.

Zeus 2

The scam all revolves around the Zeus 2 botnet – again, sounding like something straight out of a Hollywood script –a Trojan which sits in your computer system.

However, while previous forms of Trojan simply stole your usernames and passwords for certain sites, this botnet goes much further, tracking login information to banks, credit and debit card numbers, account types plus balances, bank statements, browser cookies, client side certificates, login information for email accounts and social networks and even FTP passwords.

This means the scammers have even more information about victims of the botnet, making them even more vulnerable. In fact it even allows the scammers to control your computer system remotely!

Targeting us

The UK has borne the brunt of this particular botnet, accounting for 98% of the affected computers, most likely because we have a particularly developed online banking culture.

However, with various forms of Zeus in operation worldwide, the number of infected machines worldwide runs into the millions.

What makes it all the more incredible is that there is nothing actually illegal about developing a Trojan like Zeus 2, nor is there anything wrong with selling a Trojan. And yet it is illegal to use a Trojan.

Protecting yourself

According to Trusteer, a provider of secure browsing services who discovered Zeus 2, the best thing we can do to protect ourselves is to follow the security advice of our individual banks, particularly if they offer secure online banking software, which is specifically designed to defend against malware like Zeus 2.

However, it’s not just Zeus 2 you need to be wary of – there are plenty of other banking scams which will see severely you out of pocket.

Tab napping

If you’re anything like me then you’ll tend to have a whole bunch of tabs open when you’re browsing the internet. I just function better in a state of organised chaos.

Follow these top tips to protect yourself against ID fraud

However, it’s people like me that are most at risk from tab napping (I know it should really be called tab nabbing, but sadly I didn’t get to name this particular scam).

It works by replacing a tab which has been inactive for a while with a fake page, designed to fool you into filling out some personal data. It seems extraordinary to think that the scammers can actually tell whether you have left a page inactive for a while, but they can.

So if you’ve logged onto your bank’s site, but then left the page for a while to look at a different site, when you return to the bank’s page everything may look as you left it. However, malicious code may have transformed it into a fake version which looks near enough identical.

Thankfully there are some simple things you can do to protect yourself. Always check the URL of any webpage before you fill in your details. You should also make sure the address starts with https://, which signals that it is a secure page, while keeping your tab opening to a minimum will also help.

Chip & PIN

Researchers at Cambridge University have uncovered a fundamental flaw in the Chip & PIN system, which would allow scammers to use your credit or debit card in shops, irrespective of whether they know the correct PIN.

Related blog post

The ‘man in the middle’ trick would involve two scammers – one paying for the goods at the till, and another within the store, with a separate card reader in a backpack or bag. The scammer with the stolen or cloned card would proceed as normal, but the second scammer would use the separate card reader to send a ‘pin ok’ signal to the shop’s own system.

Incredibly, the researchers reckon they have tried the trick out many times and succeeded, though the banks remain sceptical that it is either practical or possible.

Either way, the one way to be sure that you are not losing out in this way is to keep on top of what’s happening with your bank accounts so that you aren’t met with any unpleasant surprises. Should a suspicious transaction appear on your statement you will then be able to raise it with your bank and get to the bottom of it, hopefully cutting off the scammers before they run riot with your bank account.

Fake loans

It’s rare for a day to pass without an email appearing in my inbox offering me a loan. No doubt some of them are genuine marketing attempts, but there is a growing problem of fake loans in the UK.

With a fake loan, you’ll be contacted, whether by phone or email, and offered a very competitive loan. However, in order to get the loan you’ll need to pay a set-up or administration fee. Of course, there is no loan, there’s no actual loan company either, and you end up out of pocket.

However, these fake loans don’t always ask for a fee – sometimes they are merely a front for a phishing scam, where they just want your bank account details. This form of fake loan can lead to far greater financial loss.

To protect yourself, remember to never shell out on an upfront fee – conventional firms don’t operate like this. And avoid handing over any details to firms that have contacted you, rather than you going to them.

Use lovemoney.com's free online banking service to access all your accounts and credit cards with a single secure log-in

This is a classic article which has been updated.

More: Avoid these sneaky charges on holiday! | Live longer with these budget tips!

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Comments (37)

  • joe turner
    Love rating 3
    joe turner said

    Don't know how helpful this experience is for Brits, but my daughter in the US had her identity stolen and only found out about it when a bank called her to verify a 10K loan she supposedly made. The thief had to give his own house address, and this was given to the Baltimore police, but they couldn't be bothered (maybe too many homicides) I have seen that in the UK. Prevention of identity theft is not big on the agenda here.

    I think the banks make so much profit that the few million stolen dont add up to much of a loss.

    Report on 07 August 2010  |  Love thisLove  1 love
  • kaylorand
    Love rating 1
    kaylorand said

    what bothers me about these articles, they never mention computer security software like norton or mcafee as example. i have always kept mine tip top and have assumed i would be safe from attackes. I have mcafee and have always assume the bells and wistles would go if i came under attack and the software log would leave a trail of the attack.

    is this not the case are we all open to abuse?

    Report on 07 August 2010  |  Love thisLove  0 loves
  • naterbox
    Love rating 12
    naterbox said

    I refuse to use online banking despite being encouraged to do so by my bank. This article just goes to prove the point that iti isn't as secure as we'd like to think. I use telephone banking, where I speak to a person. Admitted, it's sometimes difficult to understand the accent, but I just ask them to check a balance, then ring off and retry, usually getting somenoe I can understand more easily.

    Report on 07 August 2010  |  Love thisLove  0 loves
  • Duparc
    Love rating 3
    Duparc said

    My card, when making a purchase outside of the UK, was processed twice; how this was achieved I have no idea. It was reported to the Bank's fraud section which discovered that the withdrawals took place one hour after the other at the same premises and each had been signed by myself which was not the case. When this discrepancy was drawn to the Bank's attention, the fraud section was not interested as I was the one who was seen to be at fault! Who then is guilty? There are some very astute operators who are finding methods of infiltrating even the best Internet security systems and their misguided or criminal efforts should be applauded; the Bank's may want to recruit these types to counter fraudulent methods. Remember that it takes a thief to catch a thief!

    Report on 07 August 2010  |  Love thisLove  0 loves
  • Duparc
    Love rating 3
    Duparc said

    Incidentally, by the number of impertinent questions asked when registering on this site is there any wonder why and how identities can be and are stolen?

    Report on 07 August 2010  |  Love thisLove  0 loves
  • heebs
    Love rating 0
    heebs said

    hi all...just got a fake email today from halifax.co.uk saying my account was suspended unless I verify all passwords etc...

    I was about to do it then thought I'd check and lo and behold...no suspension..so it was a fake email..asking for all my info

    Watch out...keep yor wits about you,,these are evil times indeed.

    Report on 07 August 2010  |  Love thisLove  0 loves
  • ajs6000
    Love rating 0
    ajs6000 said

    Using and maintaining a mainstream security package

    (Symantec, MacAfee, Microsoft etc.) and applying all security patches issued by

    Microsoft would ensure that this type of threat is quickly stopped without

    harming your Windows based PC. The media often forget to mention this.

    Report on 07 August 2010  |  Love thisLove  0 loves
  • SuttonW
    Love rating 7
    SuttonW said

    I wish I could have ajs6000's faith in Microsoft et al. Microsoft regularly update my system like millions of others. I'm sure a smart hacker (or even a disgruntled Microsoft/McAfee/Symantec ex-employee) could use the same mechanism to update any online computer with all sorts of malware, even software that disables further genuine updates.

    Most computer systems are so full of holes that we have to rely on the banks' commitment to compensate any innocent account holders. I will not be a customer of any bank that waivers from that commitment - but we must keep a keen eye on their small print. They will try to shift the blame/burden of proof to us if they can.

    Report on 07 August 2010  |  Love thisLove  0 loves
  • oldhenry
    Love rating 274
    oldhenry said

    Don't forget fraud existed before the computer banking came along. People forged cheques and signatures all the time. Thieves stole cheque books, then came the card and they stole these. It is just that thieves will always be there, and as the population grows in number, so will they.

    And highway robbers stole cash and jewels, - twas ever this. If you don't want to be robbed have nothing to steal.

    Report on 08 August 2010  |  Love thisLove  0 loves
  • graninwonderland
    Love rating 0
    graninwonderland said

    I thought I was safe with MacAfee, Malware Bytes, my bank's downloaded security software and Microsoft's. Plus I am VERY conscious of phishing and I KNOW I didn't enter my bank security details anywhere but in my bank's site. But more than a month after I had last accessed my account on-line, I started to experience problems principally with e-mails, reckoned I had a virus and ran all my security scans. Then my PC crashed and I couldn't get access to anything. A few days later, went to draw cash from an ATM to discover that someone had hacked in to my on-line account and transferred every penny - to within £5 of my overdraft limit - to a fake account in another bank, apparently set up for just that purpose. My bank refunded me, but I had to wipe my hard drive and it's been a real nightmare re-installing software, and I've lost some irreplacable stuff.

    I've been banking on-line for years, and felt very secure, but this has felt like a real violation - like someone's rifled through your underwear drawer! - and I haven't even tried to access my on-line account since. Beware, this really is evil

    Report on 08 August 2010  |  Love thisLove  0 loves
  • Robjoy
    Love rating 17
    Robjoy said

    I spend more than half my working life detoxing PCs - removing virusses, Trojans, worms, key-loggers, rootkits etc. Quite often the computers had fully up-to-date mainstream security software, and the users are understandably cross that, having paid a subscription, they were still not safe. There can never be a way of protected a computer so that anyone can guarantee that it cannot be invaded, but you can reduce the risk by having your computer's interent options set correctly, using several anti-virus and anti-spyware programs, and a good firewall. Keep them all up to date, do regular scans.

    Report on 08 August 2010  |  Love thisLove  0 loves
  • memo
    Love rating 0
    memo said

    twice in the last month i have had a call/ text from virgin credit card (part of the MBNA group) asking about transactions on my card which they have flagged as possibly frauds. Both have been transactions made by me but it's good to know that their fraud section seems to take this kind of thing seriously. It definately makes me feel more secure as a customer.

    Report on 08 August 2010  |  Love thisLove  0 loves
  • chimaera
    Love rating 1
    chimaera said

    Just to clarify some of the terminology in the original post - the way these terms were used there didn't seem quite right -

    Trojan (horse): A malicious piece of software that appears to be something innocent, such as an email;

    Bot (Robot) A computer that has been taken over by malicious software that can allow it to be used remotely normally for criminal purposes;

    Botnet: A collection of such computers - a network of bots;

    Botmaster: The owner or controller of the botnet;

    And two important points for avoiding problems like this, (to add to what Robjoy said above):

    Don't rely on anti-virus software etc - instead, rely on your own wits and be very very careful about what emails you open, what links you click, etc.

    Don't put any sensitive information into a computer to which other people have physical access.

    Report on 08 August 2010  |  Love thisLove  0 loves
  • Rachel11
    Love rating 2
    Rachel11 said

    I agree that identity fraud is not taken seriously. A series of letters claiming to be collecting money on behalf of Lloyds bank was recently sent to 4 addresses in the same street - all with false names on for the addresses concerned. The daughter of one of them took it to the police where they threatened to prosecute her partially sighted father for opening someone else's mail - and it was only when she was very insistent that it was perfectly reasonable for the partially sighted to open mail put through their letter box without noticing the name didn't match that they finally got through to the fraud section - though they didn't seem keen, and none of the other neighbours got any action taken either.

    I've have a similar thing happen with someone taking out a mobile phone and insurance in London having given my address in Lancashire which could not have matched any checks. Bailiffs were threatened but yet again the big companies concerned showed no concern and neither did the police even though there were residential numbers in London being called on a regular basis that would have been very easy for the police to check.

    I firmly believe chip and pin was merely a measure to blame the cardholder for all fraud and insist that the system is inpenetrable (when it's clearly not). Our banks, credit card companies, police and politicians need to wise up and do something about this as lots of these crimes are tied into large criminal organisations which are costing the country a fortune.

    Report on 09 August 2010  |  Love thisLove  0 loves
  • knightlie
    Love rating 1
    knightlie said

    Get a Mac. No Trojans. :-)

    Report on 09 August 2010  |  Love thisLove  1 love
  • LastChip
    Love rating 92
    LastChip said

    Anyone that believes that a Microsoft based computer is safe, really has a problem.

    None of these so called security suites will give you complete protection. To believe otherwise is simply deluding yourself.

    The best possible option at present (as I've said before), is to carry out any on-line transactions via a Live Linux CD. This makes it impossible for any Trogan (or any other malware) to install itself and is as safe as it's possible to be.

    The only caveat to that, is if a piece of malware is writen that can install itself into memory in real time (that is, at the point of transaction), then as far as I can see, nothing will protect you.

    Report on 09 August 2010  |  Love thisLove  0 loves
  • ianm
    Love rating 0
    ianm said

    not really having problems with online banking,but just got rid of a trojan yesterday which got a few days earlier.of course didnt use online banking till got rid of it,which took 3 hours to do so.it came under the name of "my security shield" a very nasty virus which is very hard to get rid of if you dont act quickly.downloaded spyhunter and after 2 or 3 scans it got rid of the blighter.do a scan with that every time log on and clear out any thing that it may have left in its wake.the trojan came in the form of a pop up and have pop ups blocked..hence knowing it wasnt real and thankfully dealt with it swiftly.just be wary and google anything you"re not sure of.this led to advising spyware,which is an american site and for $30...it was well worth the money!!

    also getting phishing scams from many banks have never been a customer with and get deleted immediatley and other scams claiming have won millions of pounds..that you know is too good to be true.keep safe and dont open anything that looks remotely suspicious!

    Report on 09 August 2010  |  Love thisLove  0 loves
  • Chorlton1
    Love rating 61
    Chorlton1 said

    The worse security must be in restaurants how often have you chosen to pay by card and it has been taken away round the back and the operator returns minutes later with the card machine. I was particulary concerned when I was on holiday in the ever so securty aware America almost every restaurant disappeared with the card and returned only requiring a signature for authorisation. Paying for underground tickets didn't require any authorisation just put your card in the machine select the ticket and that was it.

    Report on 09 August 2010  |  Love thisLove  0 loves
  • Poostix
    Love rating 9
    Poostix said

    lol @ get a mac, the easiest pc to hack, switch from windoze to ubuntu or another small time linux kernel and be saved from 99.99% of all issues and they are usually free and simple to use. ilve been using ubuntu for around 3 years and have never had a virus, yet the gf has windows vista and in 3 months got 87 virus and had an attack on her pc. whilst using norton. shocking waste of time and money, shels now on ubuntu.

    Report on 09 August 2010  |  Love thisLove  0 loves
  • SecurityConcious
    Love rating 0
    SecurityConcious said

    I have Kaspersky Internet Security 2011 on my PC and this stops any program, or hacker from taking any personal data from my machine, I can also do online banking within a secure browser session that stops any applications from tracking my activity in that browser. It really works and I can confidently carry on with online banking with no security concerns.

    Report on 09 August 2010  |  Love thisLove  0 loves
  • LateDeveloper
    Love rating 22
    LateDeveloper said

    I notice people mentioning such programs as Norton and MS, which in all honesty can have the effect of slowing down your computer, and also leave people wide open to threats based upon the fact that these are big companies and would have the best security. This although true for mainstream viruses/trojans may be true, they are also slow to respond and can leave the uninitiated wide open to an attack.

    There are a few things people can do to minimise the risks involved, but most people are either not technology minded, or are far too lazy to take proper measures.

    Report on 09 August 2010  |  Love thisLove  0 loves
  • eLJay
    Love rating 77
    eLJay said

    Laptop or Netbook, 3g dongle straight onto the Internet, Avast Antivirus, Spybot Search and Destroy and common sense, seems to have worked...

    And if you really don't want to leave any tracks then try and find a Linux Live CD that works for you out of the box (I found LinuxMint 7 worked really easily with my setup even running my 3g dongle) and don't install an Operating System at all. Nothing being saved means if you suspect you have a virus then restart the machine and away it goes.

    Report on 09 August 2010  |  Love thisLove  0 loves
  • JessenSqueak
    Love rating 0
    JessenSqueak said

    You poor deluded fools.

    Patching Microsoft is only the part of it. Download Secunia PSI www.secunia.com or File Hippo and see how many holes you have. Average score for UK is 86% secure. Then download Malwarebytes www.malwarebytes.org and scan your whole computer after updating Malwarebytes or do the other way around. Then go to Sophos and download the rootkit scanner be careful with this and back up your registry or have someone who knows PCs do it for you.

    Smug Mac users be smug no more the virus writers have you in their sights thanks to the I Pad and I Phone you now have significant market share to peak their interest. Only this week 3 viruses for Macs were announced.

    Linux is safer for now as it is sandboxed but if we all turn to it then there attention will shift to that. If you want to use Linus check out Linus Mintit is the closest in appearance and operation to Windows and will not require you spend hours learning a new system as it has its own update tool you will have to ask to update and a safe repository to download software.

    Best of all be vigulant and smart.

    Report on 09 August 2010  |  Love thisLove  0 loves
  • JessenSqueak
    Love rating 0
    JessenSqueak said

    The other thing I forgot to mention if you use Windows do the custom update as there are some there that automatic does not offer.

    Report on 09 August 2010  |  Love thisLove  0 loves
  • Kestrelxox
    Love rating 0
    Kestrelxox said

    My bank also call me whenever I make an unusual transaction and aside from the annoyance of some delays when ordering pizza to a new address, this helps me know that I'm not the only one looking out for my money.

    Report on 10 August 2010  |  Love thisLove  0 loves
  • Iamcoldsteve
    Love rating 310
    Iamcoldsteve said

    Kestrel, as it would be fraudulent use of your card, the bank aren't looking out for YOUR money, but THEIR money. If they honoured the transaction and it proved to be fraudulent, then they would be liable, not you.

    If people get it into their heads that they will never be 100% secure, maybe their own actions will make the difference.

    I NEVER let a restaurant or any other place take my card away from me, either I go with them (with my card in my hand) or they bring the reader to me. You wouldn't go around town with a £20 note sticking out of your pocket - not even only a little bit, it is too tempting for a pick pocket.

    Security companies DO employ (ex) hackers to test the vulnerability of their systems and to develop fixes too.

    Report on 11 August 2010  |  Love thisLove  0 loves
  • gordonbanks42
    Love rating 11
    gordonbanks42 said

    Whatever security product you use, it is capable of being outflanked by malware developers. You should expect that from time to time there will be periods when there's malware out there that your security software can't detect.

    The same principle applies to operating systems, too. Please don't assume that because you have this or that OS you are not vulnerable. If you aren't today, you will be once everyone else's OS has been beefed up to the point where it's easier to attack yours instead. LastChip's live CD sugestion is as close as you'll get to perfection, given what's out there at present, but even that's not quite invulnerable, as he wisely admits.

    One countermeasure not widely written about is having a software firewall which monitors outgoing traffic, not just incoming traffic. If you get a Trojan on your PC, you want to make it as hard as poss for it to "phone home". Sunbelt does one - I'm sure there must be others that work, too. Again, not the answer to life, the universe and everything - more like "just another brick in the wall".

    IT help desk types use the phrase "problem located between chair and keyboard", referring to situations where the user did something daft. Far enough in the future, the only part of your computer set-up that's worth attacking will be you. Get used to it and practice hard, soon, at not being a sap.

    Report on 13 August 2010  |  Love thisLove  0 loves
  • eLJay
    Love rating 77
    eLJay said

    One possible answer on PC's, may be to use some software like deep freeze http://www.faronics.com which will stop changes occuring and returns the machine to its locked down state when its restarted.

    Report on 16 August 2010  |  Love thisLove  0 loves
  • Savvy chic
    Love rating 20
    Savvy chic said

    When chip and pin was introduced in the UK; as usual, the Banks opted for a cheaper, less secure system than that used on the Continent. What else is new?

    Report on 16 August 2010  |  Love thisLove  0 loves
  • traceyh
    Love rating 0
    traceyh said

    My advice to anyone having problems is to get rid of microsoft and windows like I did after having numerous problems with viruses slow downloads etc, I now use ubuntu on a linux sytem alot faster and more effecient and can be used on any computer and I would never go back to windows and just the same as Mac no viruses.

    Report on 16 August 2010  |  Love thisLove  0 loves
  • Robjoy
    Love rating 17
    Robjoy said

    Safetyconscious says he has Kaspersky so he feels safe. Please don't feel safe, if that's all you have! Please don't feel safe if you have 45 different antivirus, antispyware, anti-Old-Uncle-Tom-Cobbley-and-all applications! Never feel safe with any operating system - however clever its writers are, there are hackers just as clever. Maybe they haven't cracked how to grab your bank details if your run cd-based Linux yet, but all of you gleefully telling us how safe it is must be music to their ears - they'll be rubbing their amoral, clever little hands together and making you their next project. And no, we can't all use Linux, many of us rely on Windows or Mac applications that just won't run on Linux.

    Don't give your credit card to someone who takes it out of sight, check your bank and credit card accounts very often, don't put any truthful personal information on the likes of Facebook (if you must use it), and don't ever think you are safe. 

    Report on 16 August 2010  |  Love thisLove  1 love
  • LastChip
    Love rating 92
    LastChip said

    I don't think you've fully understood Robjoy, what a live Linux CD is.

    Everyone can (if they wish) use Linux for on-line transactions.

    The whole point of a Live CD, is you run the system straight from the CD. It doesn't make any changes to your computer at all. It's simply a matter of placing the CD in the drive and telling your computer to boot from it.

    When you've finished, close it down in the normal way and then (if you must!) reboot into Windows.

    Report on 18 August 2010  |  Love thisLove  0 loves
  • HemantKhurana
    Love rating 0
    HemantKhurana said

    amazing

    Report on 19 August 2010  |  Love thisLove  0 loves
  • JohnW
    Love rating 26
    JohnW said

    How come if this article is 17th October 2011 that the comments go back to 2010?

    Zeus is over 5 years old now not sure why the sudden interest, what about Ramnit, based on Zeus and more dangerous!

    Report on 19 October 2011  |  Love thisLove  0 loves
  • Spriitzer
    Love rating 1
    Spriitzer said

    Just can't believe how naive (lazy?) so many people remain over their online activities. In my circle of friends I seem to be the one to remind them to back up regularly, clear their browing history, change passwords etc. They email me with obvious banking scams (asking if they're genuine!). I even use one of my own external drives to back up their stuff, because they still can't be bothered. I use a virtual keyboard for any digital input and make sure I have a full copy (not the free downloads) of my chosen internet security, checking the reports of my own protection regularly too. I check online for reviews on newer products and known vulnerabilities to try and stay as ahead of the game as I can. Yet I would never be naive or complacent enough to think that I can sit back and relax. As awful as it sounds, sometimes I think that the only way some people will ever get it, is if they are targeted and forced to finally get it.

    Report on 19 October 2011  |  Love thisLove  0 loves
  • Mike10613
    Love rating 600
    Mike10613 said

    I get scam emails all the time, often saying I'm locked out of online banking. Yesterday, I actually was locked out and had to phone their overseas call centre. The overseas call centres are more of a worry than trojans on the internet. How secure are they? When I read the title of this article I thought it referred to Mervyn King's speech about quantitative easing this week; now that is a scary new banking scam...

    Report on 19 October 2011  |  Love thisLove  0 loves
  • Nirvana9
    Love rating 1
    Nirvana9 said

    The little card machines that many banks now give you to use alongside online banking; does anyone know how secure they make things?

    Report on 19 October 2011  |  Love thisLove  0 loves

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