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My builder gave an all inclusive quote and has now sent me a invoice for extras. Where do I stand?

My builder gave us a quote and promised it was all inclusive with no hidden extras. He has gone but not finished the work to our satisfaction and last week we emailed him a request for a refund for the kitchen which is poor quality and very badly fitted and needs ripping out and starting again. Yesterday, he emailed us with an invoice for extras and wants an extra £8000 within the next 7 days. No quotes were given or agreed to for any extras. The only quote I asked him for was the laying of a wooden floor which I had purchased to which he stated that he would do this free as he was over running the job and he had misled me with the price of the kitchen (THE LAYING OF THE FLOOR IS ALSO BADLY DONE). He has now gone back on this and wants £2200 for this plus other extras which I don't even know what half of them are. I have the original quote which he hasn't even completed. Where do I stand with this as I know that this is a scare tactic in responce to our request for a refund of the kitchen as our plan was to go through small claims court. This man has left builders rubble, he has taken some of our possesssions from the garage and hasn't returned them as requested and he has broke several of the childrens toys which were in the garage and garden so I feel that he is actually getting off lightly with a request for a refund. Any advice would be welcome because this man has intimidated us for long enough and we would like an end to it. Additionally, we have paid the majority in cash and I also wrote a cheque to his builders merchants who had put him on stop, this was whilst I was at home with the kids and 3 builders over me telling me he had to have that cheque- a little menacingly.


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Firstly, I wouldn't pay him for shoddy work. You should know your rights, have a look here: http://www.direct.gov.uk/en/Governmentcitizensandrights/Consumerrights/Howtocomplainaboutgoodsandservices/index.htm Is his company park of an Ombudsmen scheme or trade associations? Also, you could call Consumer Direct (trading standards) on: 08454 04 05 06 Hope that helps.

The first thing to do is contact the builder again. Give him the opportunity to finish all work that was agreed, within a reasonable time. Obviously you need to estimate how long the work will take. You then need to contact Trading Standards and your local council. Both may have had complaints from other people. Also contact your local MP. Gather all the paperwork that refers to work that should have been completed for the price quoted. Normally a quote is binding. If as you say the builder demanded more money for work that was not agreed to as an 'extra', then he has broken the contract. As far as taking possessions from your property is concerned and damaging things, you need to phone the police. It goes without saying, that you should have reported the intimidation to the police before now, but it's still not too late to do that. Not to end on a sour note, but to pay his supplier because his account was on stop, should have acted as prior warning. I hope you receive all or some of your money back, but it sounds to me that he saw you coming. In any event, good luck!

Hi there is no excuse for this kind of tradesmen if you can call them that do not pay any more to him .