Pension tracing: how to find your old pension pots

Pension tracing: how to find your old pension pots

There are billions of pounds sitting in 'lost' pensions with many savers having no idea how to track them down. This guide explains how you can easily trace your old pension pots.

lovemoney staff

Investing and pensions

lovemoney staff
Updated on 5 April 2022

Number of lost pensions keeps rising

Pension savers have either lost or forgotten about billions of pounds in retirement cash that could easily be tracked down for free.

And the total number of lost pensions has only accelerated since auto-enrolment was introduced, as workers are now far more likely to have accumulated small savings pots at previous jobs. 

Keeping track of all these pots over our working lives can be tricky, especially the smaller ones: new research from pension firm Aegon suggests that almost one in seven (15%) of us don't even know if we have any savings pots worth £5,000 or less.

As Kate Smith, head of pensions at Aegon, comments: “Auto-enrolment and a fluid UK labour market have led to a significant increase in the number of small pension pots people accumulate in their working lives.

"Eligible employees are enrolled into a new workplace pension scheme when they move employers and generally stop contributions to any old pension.

"Having multiple pensions can make it difficult for people to keep track of their savings and provides challenges when understanding the full value of their retirement savings."

The true extent of the lost pension problem

Earlier research from the Association of British Insurers (ABI) estimates that a staggering £19.4 billion worth of pension cash is sat waiting to be claimed by its rightful owners.

It adds that there are roughly 1.6 million lost pension pots, each worth £13,000 on average.

With people moving house on average eight times in their lifetime and working at six different employers, it's all too easy for pension pots to go missing along the way.

“If you’ve moved house recently, there are a few techniques that can make it easier to keep on top of everything,” says Sarah Coles, personal finance analyst at Hargreaves Lansdown.

She suggests making a list of every company you have dealings with and work through them methodically, and also consider using the Royal Mail’s redirect service for a least a year.

“Then whenever you receive redirected post, make sure you contact the company to change your address immediately," advises Coles.

“And if it’s too late for all of that and you’re worried you’ve lost touch with a pension, there are a few steps that should see you reunited with your money."

Losing a pension is easier than you think

Before we reveal how you can find lost pensions, how is it that so many pots can simply go missing?

A separate survey by wealth management firm Tilney sheds some light on this issue.

It found the main reasons given by respondents was that they have ‘never kept an interest’, ‘lost paperwork’ or ‘forgotten to notify providers of address changes.’

Significantly, 20% of people said they would have no idea about how to find a missing pension, added Andy James, head of retirement planning at Tilney.

"Tracking down missing workplace pensions can be particularly problematic where a previous employer from many years past has been acquired or gone bust, moved or re-branded.

"But it really is vital to track down these pots of assets and to determine whether they remain fit for purpose." 

So, how can you go about finding a long-lost pension – or saving some money by consolidating those you have?

Key annuities (Image: loveMONEY-Shutterstock)

Tracing old pensions: start with your paperwork

Most pension schemes will send you an annual statement that will tell you the balance of the pension at the time of the statement, and a projection of what income it might generate when you reach retirement age.

Go through your old paperwork and see if you have anything relating to your pensions.

If you find something, contact the pension provider to update your contact details and request an up to date statement.

Contact the pension provider

If you have no paperwork but can remember which company administered your pension, then get in touch with them and ask them to search their records to see if they can find your pension details.

Try to provide them with as much information as possible to increase their chances of finding your old account.

If you have it, give them the plan number, and the date your pension was set up.

At the very least, give them your full name, date of birth and National Insurance number.

Get the Government’s help

If you have no idea who your old pension provider was, then you can still hunt down old pension pots.

The Government’s Pension Tracing Service holds the details of over 300,000 pension schemes

You just need to enter the name of a former employer and the service will search to see if you are registered with any pension schemes and provide contact details you need to go about claiming your cash.

Once you have the details, you can contact the provider to ask them to check their records and provide you with an up to date statement for your pension.

Contact old employers

If the Pension Tracing Service doesn’t uncover anything and you are convinced you had a pension with a previous job, contact your old employer.

Give them the details of when you were employed for them and your National Insurance number and ask if they could check their records to see if you had a pension.

You can find template letters for contacting an old employer about a lost pension on the Money Advice Service’s website.

Pay for help

Finally, you can pay £25 to do a search on the Unclaimed Assets Register.

Simply provide your name, address and previous contact details, and it will search through millions of unclaimed share dividends, unit trusts, pensions and life insurance policies.

Should you consolidate your pensions?

Once you've successfully located your old pension pot or pots, you need to decide whether you want to roll them all together with your existing pension or keep them as separate pots.

While you might think consolidating pensions is the obvious thing to do  – why not keep all your funds in one place? – it might actually end up costing you a fair whack of money.

We explain the risks in more detail here, but in short, you could end up being hit with various charges and an extra tax bill that you could avoid by keeping funds where they are. 


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