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Santander UK not working

I've been unable to get lovemoney to refresh my Santander account for at least 11 months. When I try to update the login details, or add a new account, it asks for the following: Personal ID Passcode Reg number Password Security number / PIN Now, I only have the first three of the above, and logging into the Santander website, indeed that is all that is required. So why they final two fields?? Is that the cause of this not working with lovemoney? Thanks for any help.

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