EDF announces price promise and help for vulnerable
The energy giant has announced a series of Customer Commitments as it bids to boost its reputation.
EDF Energy has announced a major set of Customer Commitments as it attempts to improve its public image.
The French-owned company consistently features at the bottom of customer satisfaction surveys.
Now it has pledged to radically improve its customer service and, more significantly, its pricing and tariffs.
Most notably, it says that will be introducing a rebate scheme for its “most vulnerable elderly customers, who are identified by the Government as most in need” from next winter. These people will automatically be switched to EDF’s lowest tariff.
From April, it has also promised to tell customers if they could save over £1 a week, based on their typical usage, by switching to another supplier. If customers do then decide to switch, there will be no exit fees to pay.
Other changes include: simpler tariffs; simpler bills that have been designed with input from customers, which will be introduced in the summer; and round-the-clock online support from June.
EDF says it wants to have the lowest complaint levels in the energy industry by the end of this year.
The company recently agreed to pay out a total of £4.5 million to vulnerable customers and an energy awareness programme after admitting breaking sales guidelines.
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