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I have problems with losing my internet connection, the problem is a faulty ADSL router which I will replace as soon as I can get back to the retailer, you have to know which bit of kit is causing the problem and that isn't always easy! Last year I contacted my ISP (Talktalk) via their web site with a query 'cos I was puzzled over the relationship between my download and upload speeds and got a significant boost to my dowload speed without even asking. We are about 1km fromn the exchange and are connected by overhead copper wire and typically get (with a decent website) 12+ Mbits/sec on download.

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