I just noticed the photo at the top of the page, that socket isn't for broadband, it's blocked off on my new laptop; it's for the old dial up. If you have problems with a company like Opal telecom, Talktalk. Tiscali or AOL UK; they are all owned by the Carphone warehouse. Email the CEO's office Charles Dunstone and have a moan. You can find his email address using Google.