RBS Group hit by new banking glitch

The group admits 600,000 RBS, NatWest, Coutts and Ulster Bank customer transactions are in limbo.

The Royal Bank of Scotland (RBS) Group has confirmed it experienced a technical glitch overnight which has caused a delay to some 600,000 customer transactions.

RBS, NatWest, Coutts and Ulster Bank customers have been impacted by the latest fault which has left thousands without wages or benefits payments and unable to pay bills through Direct Debit.

Situation resolved

An RBS Group spokesperson said the cause of the glitch delaying the payments in and out of accounts had been identified and the underlying issue had now been fixed.

The group representative apologised and said the banks would be working flat out to get the payments updated for customers by Saturday at the latest.

The spokesperson also confirmed no customer would be left out of pocket as a result.

Customers impacted by the glitch are being advised to get in touch with their bank directly over the phone or in a branch, where staff will be ready to help.

‘Isolated incident’

The RBS Group has a long running history of technical faults.

Back in June 2012 a computer failure left RBS, NatWest and Ulster Bank customers unable to access their accounts.

It took several days for the service to return to normal and many branches extended opening hours to help deal with customer inquiries and deliver cash.

Following the incident around £125 million was paid out to customers in compensation and last year the group was fined £56 million for the ‘unacceptable’ failure.

RBS says today’s problem was an isolated incidence and isn’t linked to previous glitches experienced by the group.

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