The UK’s worst pay TV provider

Updated on 01 February 2019 | 21 Comments

We take a look at the worst (and best) subscription TV providers, according to telecoms watchdog Ofcom.

The days of getting by with a handful of terrestrial channels are long gone, but the service from pay-TV providers hasn't necessarily improved with it.

While many of us enjoy the extra channels you get with a Freeview box, plenty of people willing to shell out for a pay or subscription TV service.

So, which ones offer the best (and worst) service?

Ofcom complaint figures

Ofcom, the telecoms regulator, publishes data on the number of complaints it receives about each of the biggest pay-TV providers each quarter.

The latest figures include companies with a market share of at least 1.5%.

Ofcom's Pay TV complaints figures

Ofcom received the most complaints about Virgin Media, specifically their contract issues, followed by complaints handling, and billing, pricing and charge issues.

The number of complaints made about BT more than doubled since the previous quarter, with the overall industry average also increasing.

Sky yet again received the fewest complaints compared to rivals, with levels well below the industry average.

BT is also one of the UK's worst broadband providers based on Ofcom figures. Read The UK's best and worst broadband providers for more.


Complaints per 100,000 customers Q3 2017 Complaints per 100,000 customers Q4 2017 Complaints per 100,000 customers Q1 2018 Complaints per 100,000 customers Q2 2018 Complaints per 100,000 customers Q3 2018

Virgin Media

9 9 9 9 19


14 18 16 7 15

Talk Talk

8 10 8 7 8


2 2 2 1 1

Industry average

5 5 5 4 7

Ditch and switch

If you suspect you’re paying too much or suffering from a rubbish service from your pay TV provider, don't just accept it – switch!

You can compare deals available in your area with

So there you have it, your round-up of the worst pay TV firms. If you'd like to find out which companies topped the home phone complaints list, head this way, while this article will highlight the worst broadband providers.

We've also put together an article on the cheapest ways to watch Premier League football on your TV.

This article is regularly updated

More from loveMONEY:

The UK's best and worst broadband providers

How to cut the cost of your Sky TV, broadband and phone bills

How to save money on your BT phone, broadband and TV bills


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