Rip-off credit card fees continue, despite Government ban

Shoppers are still getting ripped off when using their cards to buy things online, despite a Government ban on excessive fees.
Many companies are still charging excessive fees when customers pay for things using a credit or debit card.
The worst offenders are in the travel market, and despite a high-profile campaign by Which? to end this practice, the group says it still exists.
These companies are also going against a Government ban, bought in earlier in the year, which made charging customers more than the administration costs of a transaction illegal.
Rip-off fees
Online travel company eDreams is charging the highest amount, in some cases up to 18% for customers paying by card. Its charges are also inconsistent; in one instance a fee of 18% was added on when paying with the prepaid card Visa Entropay, yet there were charges of 18.25% for using a Visa debit card and 18.86% for using a MasterCard debit or credit card.
Other culprits include easyBus, Vueling, Monarch, Jet2 and Germanwings, which are charging between 2.5% and 3.5% per transaction as you can see from the table below.
Company |
Debit card charge |
Credit card charge |
eDreams |
Up to 18.86% |
Up to 18.86% |
easyBus |
50p or 2.5% (whichever is higher) |
50p or 3.5% (whichever is higher) |
Vueling |
n/a |
2.7% |
Monarch |
n/a |
2.5% or £5 (whichever is higher) |
Jet2 |
n/a |
2.5% |
Germanwings |
n/a |
£8 flat fee |
First Choice, Thompson, easyJet and Mytrainticket were also highlighted in the report.
The ban introduced this year allows companies to charge for the costs of payment but no more. Which? says it thinks this should be no more than 2% for credit cards and a few pence for debit cards.
Which? contacted the companies named, to ask them to reduce these surcharges. First Choice and Thomson, which are both part of Tui Travel, lowered their fees to from 2.5% to 2% for credit cards on 1st October.
Reductions were also made at easyJet from 2.5% to 2%, and at Mytrainticket, from 2.95% to 2%. A flat rate of 99p per debit card and £2.99 for credit cards was being charged by easyCar, but these have both now been abolished.
Any company still over-charging for these fees will be referred by Which? to Trading Standards.
Which? campaign
The consumer group led a wide-scale campaign earlier in the year which received more than 50,000 signatures.
In response the Government introduced a ban on these excessive charges. However, firms with 10 employees or less are exempt until June 2014.
If you think a company is charging too much you can report them to Which via its website or go straight to Trading Standards yourself who will investigate it for you.
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oldhenry, spot-on about the rip-off VED. I got robbed 460 quid this year. I bought the car before VED was ramped-up, and I drive about 7000 miles a year. The car was new and kept in good condition. My pollution must be minimal compared to commuters in smaller cars. It's totally unfair. I continually send emails to the treasury complaining, and sending links to articles that disprove this global warming nonsense. All, governments, including this one (what a disappointment) are just robbing bastards, and it's time we did something about it. I used to email my Liberal MP, but he's a waste of space and a raving lefty, so he won't care.
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Companies such as Tesco, Morrisons, Asda and Sainsbury's all factor in the cost of credit and debit card transactions, and this is clearly stated in the terms and conditions of shopping at such places. It is ironic that it is actually more expensive for these four to handle cash than it is to handle card transactions, which is why they are so keen to offer cashback services, since they convert hard cash into electronic cash, which is cheaper to bank. When I ran my own business, I factored in card transaction costs when pricing each job. So, if the big four and me can do it, why don't others do it? Well, they do, but they have cottoned on to the simple fact that they can charge twice for this, or simply charge extra. Alternatively, some retailers are reducing their overall product cost to make them look more competitive against the competition, then adding these costs back on at the end of the transaction, returning it back to the true cost of dealing with these retailers. Some have simply decided that the British public are so gullible, that they can charge whatever they like, and that we, like the stupid idiots we are, will accept such charges. The most laughable by a country mile is the 'Transaction Fee' that 'We Buy Any Car' charge. Yes, they actually charge you a fee for making a transaction. In other words, they want to charge you for your business. Some other points worth bringing up that others have mentioned. Yes, we do have free banking, and have done since the early 80's, but they make their money in other ways, such as charging us every time we use a Visa or Mastercard, which most of us need to do to transact with retailers. Another point worth making is that while CashBack cards give us cash back, this is taken from the fee charged to retailers, so in effect, we are getting some of our fee back. One main reason for giving cashback cards away is that the issuer wants to encourage us to use their card, which still earns them some money every time we spend. It is simple marketing and profiting.
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Don't forget that the UK is in its post-industrial stage where scamming is the growth industry that the governmnet relies upon to provide any economic growth. The governmnet itself charges you to pay by credit card to pay your , for me and my 05 plate car, extorniate VED. That is a scam in itself where I bought a car well below teh higher rates of VED and A Darling promptly amended the VED rates to clobber my car but allow all sorts of newer cars that manage to 'limbo' under the new CO2 ratings by uisng thin oil, hard tyres and tweaks that when the cars is used properly on the road will vanish but keep the low VEd. What a con. So get used to it as it will get worse and worse.
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14 October 2013