ING Direct has been chosen by readers as the best overall mortgage provider in the 2012 Lovemoney Awards.
First Direct also appeared frequently in the results, but ING Direct came out on top in the ‘most loved’ category.
Earlier in the year we asked readers who they thought were the best financial providers. After a lot of voting we have now begun publishing the results and below are the finalists and winners of the mortgage awards.
You can find out more about how the awards work in our article: The Lovemoney Awards 2012.
| Customer service | |
| Winner | First Direct |
| Cheer | ING Direct |
| Cheer | Co-operative Bank |
| Fees and charges | |
| Winner | ING Direct |
| Cheer | Intelligent Finance |
| Cheer | First Direct |
| Speed of processing | |
| Winner | ING Direct |
| Cheer | Co-operative Bank |
| Cheer | First Direct |
| Value for money | |
| Winner | First Direct |
| Cheer | ING Direct |
| Cheer | HSBC |
| Most loved (overall winner) | |
| Winner | ING Direct |
| Cheer | First Direct |
| Cheer | Co-operative Bank |
Overall winner
ING Direct was chosen as your most-loved provider and also came top in both the ‘Speed of Processing’ and in the ‘Fees and Charges’ categories.
The bank was launched in the UK in 2003 and has always been a strong contender in the mortgage market, frequently beating larger lenders to the top deals.
All change
However, in the second quarter of 2013 its savings and mortgage book will be taken over by Barclays.
What that means for ING's satisfied customers, only time will tell. However, the fact that we are losing a competitive and respected lender is far from good news.
Runners up
First Direct was a close second in our awards, winning the top spot for ‘Value for Money’ and ‘Customer Service’. I
The Co-operative, Intelligent Finance and HSBC were also runners up across the five categories.
More on mortgages:
Seven reasons mortgage lenders turn you down
Interest-only mortgages: the banks that will still lend
The myth that it's tough to get a mortgage
Is it worth going to a mortgage broker?
HSBC launches 1.99% two-year fixed rate mortgage