• 1.

    Current
    supplier

  • 2.

    Current
    bills

  • 3.

    Search
    table

  • 4.

    New
    tariff

  • 5.

    Apply

Jump to previous step:
To see if the tariff is still available, please enter your details again.
Browse our guides on energy:

GAS & ELECTRICITY SUPPLIERS

We impartially compare all of these gas and electricity suppliers for free and more…

GUIDES TO ENERGY SWITCHING

How to complain about your energy supplier

Here's what to do if you're unhappy with your energy company.

Guide1

Complaining to your energy company is something most people avoid at all costs as it typically involves spending hours on hold and talking to lots of different people who really aren’t interested. However, there are a few things you can do to avoid having to complain.

Unfortunately complaining is never a fun task, however there are some simple tips which will make the process easier.

Be organised

Before you begin make sure you have copies of all the relevant documents, including any correspondence with the company, and take the full names of anyone you speak to. Try and also get a direct dial for them, or ask them to call you back if it’s not a freephone number. Email is even better as you’ve got a paper trail of all the communications between you and the company which will be useful if the situation escalates.

Write a letter

A letter, or an email, is a direct way of addressing your complaint. The letter (or email) needs to include all the facts in a concise way, including any reference numbers and names of people you’ve dealt with. Keep it polite and include all your contact details and make sure you keep a copy of it for your own records. When you come to send it, go for recorded delivery so you have proof of when it arrived.

Template letter:

Your address

Your phone number

Date

Name of person you’re contacting (if you have it)

Their title

Company address


RE: Your reference or account number

Dear <name>,

  • Apologies for writing, but you feel this is a problem they should know about
  • Clear statement of the case including dates and times
  • What you would like from them to fix the problem
  • A reasonable deadline for them to respond by
  • Your positive previous experiences of the company
  • Thanks for their time, if you don’t hear back from them with a resolution you will seek help from a relevant party (eg: government agency, consumer group)

Yours sincerely,

(sign here)

Your printed name and email address

CC: If you have copied the letter to anyone, give their name and title here
Enclosures: If you’ve included photocopies of any relevant documents state them here

What next?

You need to wait eight weeks until you move things forward and in this time the company should respond. If it hasn’t, or you’re not happy with the response, go to the Energy Ombudsman.

<< back to guides

GUIDES TO ENERGY SWITCHING

Where to get help with paying your energy bills

With gas and electricity bills rocketing make sure you're claiming everything you can!

Guide1

Staying warm this winter is going to be a challenge for millions of households.

That's because four of the ‘Big Six’ energy providers – SSE, British Gas, npower and Scottish Power – have announced price rises. The other two – EDF Energy and E.ON – are expected to follow suit before the end of the year.

These companies supply power to 99% of homes in the UK.

The rises announced so far will add around £130 a year to a typical dual fuel bill, pushing energy costs over the £1,500 mark.

That’s a lot of extra money to try and pluck out of nowhere.

So here are a few suggestions on where to turn if you’re struggling with your energy bills this winter.

Use free helplines and websites

The maze of benefits and grants available to those that are struggling with their energy bills can be hard to navigate.

Using a free helpline or visiting these websites can make what support is out there, and available to you, much clearer.

Home Heat Helpline

Home Heat Helpline assisted around 42,000 people over the 2012/13 winter and was able to make around £250 of savings per household. But the organisation believes it can help millions more.

Advisers are on hand between 9am and 6pm Monday to Fridays and can suggest benefits and grants that you could be eligible for as well as giving energy saving advice that can keep your home warm and reduce your bills.

The free impartial service is available over the phone on 0800 33 66 99 and you can now a chat to an adviser online through its new web chat service. The website also has lots of information available via factsheets.

Energy Savings Advice Service

The Energy Savings Advice Service offers impartial advice on how to cut energy bills, and can explain things like the Green Deal and the Energy Company Obligation, which can offer certain lower income households free energy-saving improvements to their homes.

The service is provided by the Energy Savings Trust on behalf of the Department of Energy and Climate Change.

You can get in touch via the helpline on 0300 123 1234 (England and Wales) 9am to 8pm Monday to Friday, Saturday 10am to 2pm. Or 0808 808 2282 (Scotland) 8am to 8pm Monday to Friday. Alternatively you can email energy-advice@est.org.uk.

Turn2Us

Turn2Us is a charity that helps people in financial trouble get access to benefits, grants and other financial help online and over the phone.

The website features a benefits calculator and grants search as well as helpful information and resources.

But if you can’t access the internet you can use the helpline on 0808 802 8000, which is available 8am-8pm Monday to Friday, and speak to an impartial advisor.

Citizens Advice Bureau

The Citizens Advice Bureau helps people resolve problems with debt, benefits, employment, housing and much more.

So if your problems with energy bills encompass a lot of other issues you can look for information on the website in the form of its Advice Guides, call the helpline for your area or visit a local office.

Gov.uk

The Gov.uk website contains details about all Government departments and will have all the up-to-date information about benefits including heating and housing as well as others that could help your situation.

If you were born before 5th January 1952 and claim the State Pension, you should have automatically received a Winter Fuel Payment of between £100-£300.

If you don’t claim the State Pension and believe you qualify, you can put in a claim by filling out this form if you reside in the UK, and this form if you live/are planning to live in the EEA (Economic European Area) or Switzerland.

Those eligible can even claim for past winters (1998-1999, 2000-2001).

An extra cold weather payment will be paid out if your local temperature is recorded or forecast to be an average of zero degrees Celsius, or below, for seven consecutive days. To be eligible, you usually have to be receiving some form of means-tested benefit such as Pension Credit, Income Support, income-based Jobseeker's Allowance or income-related Employment and Support Allowance, usually related to age and/or disability.

Eligible claimants are entitled to £25 for every seven-day period of very cold weather between 1st November and 31st March. You don't need to claim this, you should automatically be sent it.

The Gov.uk website also has its own energy grants calculator to help you work out what you can get based on your circumstances.

Also for those in Northern Ireland check out the Warm Homes Scheme (0800 988 0559) and if you live in Wales you can get help from Nest (0808 808 2244).

Energy trusts and funds

Some energy providers contribute to a trust or fund which is administered by a charity. These can provide grants to clear debts including energy bills.

British Gas, EDF and npower all contribute to a pot for their customers, but British Gas is the only one that accepts applications from people who are supplied by other companies. It says it has contributed £18 million this year.

In order to be considered you will need to fill out an application form detailing your circumstances. Here are the websites to access the forms:

You can also request a form to be sent to you by calling 01733 421060 or by emailing Charis (the charity which administers all these schemes) on admin@charisgrants.com.

SSE has a slightly different pot of money to help its customers called the Priority Assistance Fund. Unlike the other schemes this doesn’t require an external application process carried out by an independent administrator. Instead, it happens in-house and staff are given the power to identify those who may be eligible for assistance. SSE predicts that this year it will help 3,500 vulnerable customers with support worth up to £900 each. Which is why you should definitely consider our next suggestion.

Contact your energy provider

If you think you will have problems paying your energy bill you should contact your provider.

Energy providers will have a section on their website explaining what it can do to help. Your provider may be able to assist with a payment plan, freeze accumulated debt for a period and offer energy saving advice as well as details of the benefits that you might qualify for.

Here are the links to the major providers:

The Warm Home Discount Scheme, for example, provides a one-off payment towards your electricity bill and this year it is worth £135.

Pensioners that meet certain criteria, known as the ‘core’ group, get this benefit automatically through the Department of Work and Pensions.

But energy companies will also pay the discount to other vulnerable people as well. Each supplier will have their own rules on who from this ‘broader’ group can get this help and they must apply for the discount direct.

They must also provide funding to insulate solid-walled properties and those with ‘hard to treat’ cavity walls (which can be done in conjunction with the Green Deal and isn't means tested).

Additionally, individual companies tend to offer energy-saving measures to all of their customers from time to time, so it is well worth giving your supplier a call to see what you’re entitled to.

Use lovemoney.com to compare tariffs

The helplines and websites listed above won’t be able to suggest a better tariff to help you avoid falling into financial difficulty.

If you’re worried about the price rises and think you might struggle our energy comparison engine can help you find a better deal that can see you through the winter.

We also have all the up-to-date news on energy price changes, energy articles and guides plus all the details of the cheapest and longest lasting tariffs as they become available.

If you have any other ways people can get help with energy bills, please share them in the Comment box below.

<< back to guides

GUIDES TO ENERGY SWITCHING

How to cut your Economy 7 bill

Most households with Economy 7 meters pay over the odds for their electricity, but you don't have to! You could save with these tips.

Guide1

For those of you who wonder what on Earth this Economy 7 thing is that shows up in and electricity comparison engines, it is a meter with two electricity rates: one for the day time, and a cheaper one for seven hours at night, hence 'Economy 7'. In Scotland these are called 'White Meters'.

Customers are offered lower rates at night to help prevent the energy grid overloading during the day time, which is why approximately five million of us use Economy 7 (or E7).

But most E7 customers are not using their energy efficiently, which is costing them a fortune. A survey by campaign organisation Consumer Focus found that 38% don't use their electricity at peak times and/or don't have storage heaters. These heaters store energy during the night when electricity is cheaper and then release the heat during the day as required.

You need to aim to use more than half of your energy at night if you want to make really good use of your E7 meter.

How to work out if you have an E7 meter

You have an Economy 7 meter if the Meter Point Access Number (MPAN) in your bill starts '02'. Your meter will have two wheels or two sets of numbers on the display. If in doubt, you can call your supplier and ask them what meter you have.

The amount of energy you should use at night to make E7 cost effective

Consumer Focus recently published some figures showing the percentage of night-time usage E7 users should aim for to ensure that their tariff was more cost-effective than a standard tariff.

Supplier Percentage of off-peak usage needed to make E7 more cost-effective than standard tariff
British Gas 45%
Co-operative Energy 35%
Ebico 33%
Ecotricity 20-35% (depending on region)
E.On 34%
npower 35%
OVO 30% (may vary depending on region and customer profile)
Scottish Power 15%
SSE 35%
Utility Warehouse 40% (35% for low users)

As you can see, it varies from supplier to supplier but averages around 30%.

How to increase your night-time E7 usage

Using less energy during the day is a good start. To shift more energy consumption into the night, use timers to configure your main appliances to run during the small hours. A washing machine, clothes dryer or dishwasher cycle can consume up to 3kWh depending on the load, temperature and the efficiency of the appliance. During the night that would cost 9p per cycle, but closer to 30p during the day.

If your appliances do not have timers built in, get external timers that plug into the socket.

If you have a water storage heater, obviously ensure that it is set to heat during the right time at night and that enough water is heated to last you through the day. You should also check the weather forecast and set the heaters accordingly.

How to replace your E7 meter

Finally, if you find you can't raise your night-time usage above, say, 20%, you should consider asking your supplier to replace your meter with a standard one. Not many people know this, but some suppliers will allow you to change to standard tariffs without the fuss of changing the meter! So ask about this too.

<< back to guides

GUIDES TO ENERGY SWITCHING

How to switch energy supplier

Switching energy suppliers should be a piece of cake right? Here's a guide to ensure all goes smoothly.

Guide1

The idea of switching energy supplier can be a daunting one, but it could save you hundreds of pounds. Here's our guide to how the process works and what to expect.

First things first

The first thing you need to do if you want to switch is to find a supplier to switch to!

As a rule of thumb, opting for 'dual fuel' (both electricity and gas from the same supplier) is generally cheaper than getting your energy from different suppliers.

Companies usually give hefty discounts on dual fuel tariffs and for paying by monthly Direct Debit. But it's worth doing your homework all the same.

The smartest way to find the best tariff is to use a switching service such as our gas and electricity comparison tool, which will hunt down the best deals, and tell you how much you can save compared to your current tariff.

To help you do this, you should have details of your current tariff to hand, as that will provide a more accurate comparison.

Sifting through the jargon

Once you've found the right deal to move to, it's time to switch. You'll be asked for your contact details, and will receive a confirmation email to let you know the switch is in progress.

If you're switching electricity supply, you'll also be asked for your Metering Point Administration Number (also known as the MPAN, your 'Supply number', or, for hardcore utilities fans, the 'S' number).

This can be found on your electricity bill with a large S in front of it, followed by a grid of 13 numbers. You'll only need to quote the numbers to your new provider.

Similarly, if you're switching your gas, you'll need to quote your Meter Point Reference Number, (MPRN or M number), which should also be printed on your gas bill.

If you can't find these numbers, contact your current energy supplier, who will be able to give these to you.

Cooling-off period

Once you've switched, you'll have a cooling-off period of between seven and ten days to change your mind without penalty.

Once this has passed, your supplier will send you a welcome pack outlining your terms and conditions, or a standard letter followed by further information as your switch progresses.

You're likely to receive a lot of correspondence from both your new and old suppliers during the switch, so it's a good idea to keep anything received in a folder you can easily get to, should any queries arise.

In addition, it's important not to be complacent when it comes to switching. In theory, after you've given over your details and a couple of meter readings, your new supplier should take care of all the formalities.

However, relying on the supplier can delay the switch.

It's wise to give your final meter reading to both your new and old supplier. Not only will this speed things up at both ends, but you'll be able to settle any outstanding amounts owed with greater ease.

In addition, cancel any Direct Debit arrangements – but only after you've paid your final bill, and make sure you let your bank(s) know too.

Will I be left without gas or electricity?

Thankfully no. As all the energy suppliers use the same pipes, meters and equipment to pump gas or electricity into your home, there is never any interruption in service.

Nobody is going to suddenly turn off a tap to your gas or electricity supply, and the only thing you should notice is a cheaper bill each quarter once you've completed the switch.

See if you can switch gas and electricity supplier and save

<< back to guides

GUIDES TO ENERGY SWITCHING

Common problems with energy companies

Here are some of the most regular issues people face with energy companies and how to deal with them.

Guide1

There are a host of problems you could encounter with your energy company. Many have to do with the fact that most energy bills are estimated, so you could be overpaying or underpaying.

Here are some of the most common issues and how to deal with them.

Estimated readings

Energy companies often use estimated readings, where they guess the amount of energy you've used and send you the bill. If you want to avoid the possibility of a shock bill, check the actual readings yourself and send these to your energy company. It’s simple enough to do and will mean you’re actually paying for what you’re using rather than an estimated amount.

You can also use the Meter Readings app (69p) which will keep an eye on how much gas, electricity and water you’re using for you and predict how much your quarterly bill will be.

Getting your money back

If you’ve been overpaying your energy bills, the company is not legally allowed to hold onto the extra money and you can claim it back if you’re in credit. If for some reason this doesn’t happen, your supplier needs to let you know if it has reasons for withholding the cash. If you disagree with its reasoning, you can challenge it.

Difficulties with paying your bills

If your situation changes, for example you lose your job, and you start struggling to pay your bills, call your provider as soon as possible. It should be able to give you advice on different tariffs and information on potential benefits such as the Warm Home Discount scheme.

Not receiving a bill

Bizarre though it sounds, sometimes energy companies simply don't send out a bill. If you haven't received a bill for a while, contact your energy company. Under law, if they didn't send you a bill they can't charge you for any energy you used more than a year ago, providing you can prove you made efforts to contact them.

Switching supplier

There is little benefit in being loyal to an energy company so don’t be afraid to switch if another provider is offering a cheaper deal. This will save you on average £256 a year so there’s no point putting it off. However, before you do anything check your current contract, as there may be a penalty fee if you leave early. If you do switch, make sure you tell your current supplier to ensure it goes smoothly.

<< back to guides

GUIDES TO ENERGY SWITCHING

How gas and electricity bills are calculated

Wondering how energy companies work out how much you owe them? Here's a breakdown of a typical bill.

Guide1

Gas and electricity bills can be very complex with a variety of elements used to work out how much you need to pay.

Your bill may be based on actual readings (which will be indicated by the letter 'A') or estimated, in which case it's based on a national average (indicated by the letter 'E').

If you have a smart meter fitted, then your reading will always be actual.

Working out your gas usage

On a simple level, gas and electricity consumption is measured in kilowatt hours. However, with gas to get to that measurement requires some calculation.

Many gas meters record gas usage in either hundreds of cubic feet (the old imperial way, indicated by either the words ‘cubic feet’ or ‘Ft’ on the meter) or cubic meters (shown by the words cubic metres or the letter M on the meter).

The calculation into kilowatt hours then differs slightly depending on whether it’s cubic feet or metres.

For cubic feet it’s: The number of units you've used x The metric conversion factor (2.83; this gives the amount used in cubic metres) x The volume conversion factor (the differences in temperature and pressure; always 1.02264) x The calorific value of the gas (the heat generated by the gas; this is shown on your bill) divided by 3.6 = kilowatt hours.

And for cubic metres it’s: The number of units you’ve used x The volume conversion factor x The calorific value divided by 3.6 = kilowatt hours.

If the number of kilowatt hours on your bill doesn’t match the amount you’ve calculated, then you should contact your energy supplier.

The kilowatt hours are then multiplied by your unit price and that’s your gas charge.

Working out your electricity usage

Your electricity usage is a simple kilowatt hours calculation, based on how much you’ve used since the last meter reading.

The kilowatt hours are then multiplied by your unit charge.

If you’re on an Economy 7 or Economy 10 tariff then your usage will be charged at different rates, reflecting the fact that the charges vary according to different hours of the day.

Other charges and discounts

If your tariff has standing charges – the fixed costs charged by the energy company – these should also be shown.

There’s good old VAT too – charged on energy at 5%.

You may receive a variety of discounts, for instance for paying by Direct Debit or for not receiving paper bills. These should also be shown on your bill.

<< back to guides

GUIDES TO ENERGY SWITCHING

Who owns the UK's big energy companies?

Do you know who runs the companies you buy your gas and electricity from? We profile the 'big six'.

Guide1

In the UK, six companies dominate the domestic energy market. The so-called ‘big six’ consists of British Gas, EDF, E.On, npower, Scottish Power and SSE.

But who actually owns these companies and how were they formed?

British Gas

British Gas is the UK’s biggest domestic energy supplier. It also operates the Sainsbury’s Energy brand.

However, British Gas is actually a subsidiary of Centrica, which was formed following a demerger from British Gas plc back in 1997.

Centrica is UK-owned and based.

EDF

EDF Energy is a subsidiary of the French Government-owned energy company EDF (Électricité de France) Group. Over the years it has bought UK energy companies London Electricity, SWEB, Seeboard and British Energy. EDF was founded in 1946 and became a public company in 2004.

E.ON

E.ON is a German-owned group formed from the merger of German companies VEBA and VIAG. The group bought UK energy company Powergen back in 2002 but it wasn’t until 2007 that its UK energy operations were renamed E.ON.

Npower

Npower is a subsidiary of German energy company RWE Group. It was bought in 2002, having evolved out of National Power, later renamed npower, which had bought the likes of Calortex, Independent Energy and Midlands Electricity following privatisation.

ScottishPower

ScottishPower is a subsidiary of Spanish company Iberdrola, who bought it in 2006. The company was formed in 1990 from the South of Scotland Electricity Board. It later bought Manweb, the energy company supplying Merseyside and North Wales.

SSE

SSE (formerly known as Scottish and Southern Energy) was formed in 1998 following the merger of Scottish Hydro Electric and Southern Electric. In 2000, it bought SWALEC and it also owns Atlantic and Airtricity. It operates those brands plus Scottish Hydro and Southern Electric as subsidiaries of the main SSE group.

<< back to guides

GUIDES TO ENERGY SWITCHING

How prepayment, credit and smart energy meters work

Energy companies use different types of meters to measure how much energy we use, which are based on our credit history.

Guide1

Energy companies now have three different types of meter that they use to measure our energy usage: prepayment meters, credit meters and the newer smart meters.

Prepayment meters

As the name suggests, with a prepayment meter (also known as a pay-as-you-go meter) you pay in advance for your gas and/or electricity using either a token, card or a key and the credit is then deducted. It works on the same principle as a pay-as-you-go phone and there’s no credit check involved.

However, it’s the most expensive way to pay for your energy, although it might be useful if you’re on a tight budget. And if you don’t have enough money to buy credit, you won’t have any energy, although suppliers do provide an emergency credit amount.

You may be put onto a prepayment meter if you’ve fallen behind with your bill payments and the amount you owe will be taken from your credit.

Prepayment meters can be a hassle if you don’t live near a Post Office or shop that offers top ups. And you have to remember to top them up sufficiently if you’re going away.

Credit meters

The majority of people are on credit meters, which record your gas and/or electricity usage. You’re then charged on either an estimated or accurate basis, depending on the last time an accurate reading was taken from the meter.

Credit meters record your energy usage in various different ways – from aluminium discs in standard meters to dial meters to digital meters.

If you’re on an Economy 7 or Economy 10 tariff, the meter will display two sets of numbers – one for the day rate and one for the night rate.

You may be credit checked before you can use a credit meter, whether that’s when you’re moving into a new home, switching supplier or applying to switch from a prepayment meter.

Switching from a prepayment meter to a credit meter can take several weeks while the meters are switched off.

Smart meters

The Government wants to install smart meters in every UK home. Smart meters use specialist software to send accurate readings of energy usage to energy suppliers. The idea is they will also encourage us to cut our energy usage by showing us clearly how much it costs.

There continue to be concerns over the level of information smart meters will collect.

Some energy suppliers are already installing smart meters, although the main installation programme is now not due to completed until 2020.

<< back to guides

ENERGY EFFICIENCY ADVICE

HOW DO WE LIST GREEN TARIFFS?

The ‘Certified Green Energy’ label you can see next to some tariffs in our comparison table is awarded by the Green Energy Supply Certification Scheme. It is run by an independent panel of experts and supported by Ofgem, the government regulator of gas and electricity markets in the UK.
The Scheme is governed by the Green Supply Guidelines, published by Ofgem in February 2009. These guidelines are then applied by the panel through an agreed Rulebook, with the administration undertaken by a Secretariat, the National Energy Foundation.

The aim of the Green Energy Supply Certification Scheme is to provide you with everything you need to make an informed choice and get a tariff that makes a measurable environmental difference.

Green Energy

USEFUL CONTACT DETAILS



Energy Saving Trust
www.energysavingtrust.org.uk

The Energy Saving Trust offers impartial advice to communities and households on how to reduce carbon emissions, use water more sustainably and save money on energy bills.

Green Deal
www.greendealinitiative.co.uk

The Green Deal is a government initiative designed to help home owners to employ more green technologies in their properties. It allows you to install new green technology into your property with no up front costs. These costs will be payed back directly through your energy bill over a period of time.

Energy Grants Calculator
www.gov.uk/energy-grants-calculator

Find energy grants and ways to improve your energy efficiency.

Citizens Advice
www.eas.org.uk

If you are struggling to pay your bills and need some advice.

Home Energy Efficiency Programmes for Scotland (HEEPS)
www.eas.org.uk

HEEPS is the new Scottish Government initiative to tackle fuel poverty and increase energy efficiency in homes.

Home Energy Efficiency Scheme
www.wales.gov.uk

Information on home energy efficiency schemes running in Wales.

ENERGY EFFICIENCY ADVICE

Ten ways to save on energy

Check out these top tips for keeping those energy bills down.

Guide1

Energy saving is something we could all benefit from, both from a money saving and environmental point of view – so here are some quick tips from sources such as Friends of the Earth that could help to keep those energy bills down.

Switch to a shower

If you can switch to having a shower instead of a bath, you could save about 40 litres of water each time – that's a lot of hot water. But make sure if you have a power shower that you turn the pressure right down as they can use even more water than a bath. And if you're putting in a new sink, consider fitting spray taps – they use far less water.

Energy-saving lightbulbs

They do cost a bit more, but according to the Energy Saving Trust, each bulb can save you £9 over the course of a year (or £100 over the lifetime of the bulb as they last up to 12x longer too). In fact, if we all fitted just one of these lightbulbs, Scottish Power reckons we could save enough electricity to power lighting in three million homes for a year! Cheap energy saving lightbulbs can often be found in Wilkinson's and Lidl.

Turn it down

If you can turn down your thermostat by one degree Celsius you could save up to £40 per year. Go on, put another jumper on! And don't forget to ensure radiators aren't being blocked by furniture or curtains.

And again!

And while you're at it, turn down the thermostat on your hot water tank to 60°C. The water will be more than hot enough and it'll save you an extra tenner a year.

Wash it colder

It's not rocket science: washing clothes at 30°C can save 40% more energy than washing at 40°C.

Get insulated

As we all know, heat rises, so make sure that loft is well insulated or you'll be literally pouring money through the roof! You could be eligible for free loft insulation – find out more in How to get free cavity wall and loft insulation.

Unplug it

Do as I do and switch off and unplug all appliances that aren't being used. According to Friends of the Earth, 85% of the energy used by a DVD player is wasted when it is on standby. And don't forget that equipment when fully charged continues to draw electricity – so unplug that mobile phone/camera/electric toothbrush etc.

Frugal fridges

Don't spend ages pondering the contents of the fridge with the door wide open (each minute a fridge door is left open takes three minutes to cool back down again). And remember to let food cool before putting into the fridge. Freezers also benefit from being kept in a cool room, such as a garage.

Frugal frying!

Try to match the ring size on your cooker to the size of pan it is heating – you'll waste less energy. If you need to simmer something for a while, most cookers have small ring for this purpose. And don't forget that by putting a lid on saucepans the contents will heat faster and save energy.

Switch your tariff

And don't forget the biggie – there can be major savings to be made by switching gas and electricity supplier if you haven't done so for a while. Get some recent bills together and compare gas and electricity suppliers to see how much you could save.

Energy Saving grants

Finally, you may not realise it but the government and many local authorities offer grants in order to help us implement energy saving measures. Check out the Energy Saving trust grant search tool, or call 0800 512 012 and find out if there are any grants in your area that you could be entitled to.

<< back to guides

ENERGY EFFICIENCY ADVICE

How to get your boiler repaired or replaced for free

If your boiler needs repairing or replacing, you could have the work done for free or at a reduced cost, thanks to a number of schemes.

Guide1

When winter comes around, the last thing you want is your boiler packing up as the mercury drops.

So if your boiler needs repairing or you have had it for years and you could benefit from a more energy efficient model, now's a good time to look into getting it sorted.

What’s more, you could qualify for a free replacement gas boiler under the Government’s Energy Company Obligation (ECO) scheme.

ECO explained

The ECO scheme replaces the previous Carbon Emissions Reduction Target, or CERT, but is the same in that it sets the big energy companies targets for improving energy efficiency in low income and vulnerable homes.

To qualify, you need to have:

  • a household income of less than £15,860 a year and receive Child Tax Credits; or
  • be on income-related benefits, such as Pension Credit or income support; or
  • live in a postcode area the Government has chosen to benefit from the ECO scheme.

To get free advice on whether you are eligible, you can call the Energy Saving Advice Service on 0300 123 1234 (England, Wales and Northern Ireland) or 0808 808 2282 (Scotland) or email energy-advice@est.org.uk.

Who's offering this?

Five of the ‘big six’ energy companies are currently offering free boiler replacements: EDF, E.on, npower, ScottishPower and SSE. You don’t need to be a customer of the company to take advantage of the offer.

If you’re eligible, they will send round an assessor, who will look at your boiler and the rest of your home to see what energy efficiency improvements you qualify for.

If your boiler is going to be repaired to replaced, they will then arrange for a qualified installer to come out and do the work. The work will usually come with a warranty.

How much could you save?

The Energy Saving Trust estimates that replacing the most inefficient old boilers (those with a G efficiency rating) could cut over £300 a year off the average home's heating bills.

With a new boiler costing around £2,300, this is a serious amount of money you could be saving.

If you don’t qualify for ECO

If you’re not eligible for work via the ECO scheme, it could still be well worth your while repairing or replacing your current boiler.

The most obvious way to pay for this would be using any savings you have. You could also spread the payments via a 0% purchases credit card.

Or you could look at a finance scheme such as the Government’s Green Deal. This allows you to pay for energy efficiency measures, such as fixing or replacing your boiler, via your future electricity bills.

The basic premise underpinning the Green Deal, or the ‘Golden Rule’, is that the savings you’ll make from using less gas and/or electricity will balance out the cost of the energy efficiency measures. Find out more in The Green Deal explained.

If you want to use greener technology to heat your home, it’s probably worth looking at the Renewable Heat Premium Payment. This is a Government scheme that provides free grants via vouchers for the installation of renewable energy measures such as air-to-water heat pumps, biomass boilers and solar thermal panels.

There’s more information and application forms for this on the Energy Saving Trust website. You'll need to have a Green Deal assessment carried out before any work can begin.

<< back to guides

ENERGY EFFICIENCY ADVICE

How to get free cavity wall and loft insulation

Depending on where you live and how much you earn, you may be eligible for free insulation.

Guide1

If your home doesn't already have insulation or only has a small amount, you may be eligible for free installation, depending on where you live, your household income and what type of property you live in.

Under the Energy Company Obligation (ECO) scheme, the major energy companies have to offer free cavity wall and/or loft insulation to certain homes.

Will you qualify?

To have free insulation installed, you must own your own home or have permission from the landlord for the work to be carried out.

You must also be receiving of the following benefits:

  • Pension Credit;
  • Child Tax Credit (and your income is £15,860 or less);
  • Working Tax Credit (and your income is £15,860 or less), plus one of the extra conditions below must also apply;
  • Income Support, plus one of the extra conditions below must also apply;
  • Income-based Jobseeker’s Allowance, plus one of the extra conditions below must also apply;
  • Income-related Employment and Support Allowance, plus the support or work-related element, or one of the extra conditions below.

For certain benefits, one of the following must also apply:

  • you’re responsible for a child under 16 (or under 20 if they’re in education or training);
  • you get Disabled Child Premium;
  • you get Disability Premium;
  • you get Pensioner Premium;
  • you’re 60 or over (only if you get Working Tax Credit).

You might not qualify if…

There are some further exceptions to the rules.

Firstly, in terms of loft insulation, you’re unlikely to qualify if:

  • you already have more than 60mm thick loft insulation;
  • the company cannot insulate two-thirds of the loft space;
  • the installation requires additional equipment – in this case, you can still have it done, but you’ll have to pay something towards the installation;
  • you have a large (five-bedroom plus) or unusual property;
  • you live in the far north and islands of Scotland.

And you may be ineligible for cavity wall insulation if:

  • you have pre-existing cavity wall insulation;
  • the company cannot insulate at least two-thirds of the wall’s cavities;
  • the installation requires additional equipment – in this case, you can still have it done, but you’ll have to pay something towards the installation;
  • you have a large (five-bedroom plus) or unusual property;
  • you live in the far north and islands of Scotland.

However, this does vary from company to company so check before you rule anything in or out.

How to check if you qualify

Below are links to information on the 'Big Six' energy companies' websites, where you can find out more about what they offer and how to apply.

Your local council may also be offering free installation.

If you do qualify, a qualified assessor will carry out a Green Deal assessment to see how energy efficient your home is and recommend improvements, which may include other measures in addition to insulation.

Help for low-income households

In addition to help with cavity wall and loft insulation, there are schemes around the UK to help you with other aspects of heating and insulation.


Local authority grants

Many local authorities also have grants available to local residents to help them pay for energy efficient measures. The Energy Saving Trust website has a grants and discounts section, as does GOV.UK.

Don’t qualify? You can still save on insulation

If you don’t qualify for free insulation for whatever reason, you can still get discounted installation with all of the major energy companies, and others such as Sainsbury’s Energy. Shop around to get the cheapest installation price – it may not be with an energy company. Whatever road you go down, make sure whoever’s installing it is a member of either:

Remember to also check that:

  • your installer is signed up to a code of professional practice like the one provided by the NIA;
  • the cavity wall installation is guaranteed for 25 years by CIGA.

<< back to guides

ENERGY EFFICIENCY ADVICE

The Green Deal explained

Here's how the Government's flagship energy efficiency scheme works and what to watch out for.

Guide1

The Government's Green Deal scheme has launched, although there are still some details to be finalised. Here's the lowdown on the scheme as it stands.

What is the Green Deal?

Very simply, the Green Deal offers loans to pay for energy insulation measures such as cavity wall and loft insulation, and renewable energy products including solar panels. The repayments for the loan, including interest, will be added to a household’s electricity bills.

However, the whole initiative is built on the premise that the savings a household will make on its energy bills will quickly outweigh the repayments. This has been called the ‘Golden Rule’. There are concerns that installations will struggle to meet this Golden Rule and that a lot of the onus will be on households to radically change how much energy they use as well.

How the process works

The first stage is to book a Green Deal assessment. A qualified assessor will spend around two hours looking at the energy efficiency of your home and how you use energy.

They will provide you with an Energy Performance Certificate (EPC), similar to ones you see on appliances such as washing machines and fridge-freezers. This will show your current energy efficiency rating and a potential rating if you made some improvements.

They will also provide a tailored report, which will recommend energy-saving measures you can take yourself and any you could apply for through the Green Deal.

Any improvements that require financing will have to meet the Golden Rule of saving you more over time than they cost to install. This should be set out in the costing.

Who’s offering the Green Deal?

Companies including the 'Big Six' energy companies (British Gas, EDF, E.ON, npower, ScottishPower and SSE), plus the likes of Carillion and Keepmoat have signed up to become Green Deal providers. You can find a list of companies in your postcode on the official Green Deal website.

What will the interest rate be?

It appears that individual providers are setting their own interest rates of between 6% and 9%. The average interest rate is expected to be around the 7% mark.

Are there any incentives for getting a Green Deal loan?

Yes, the Government is making a total of £125 million available in cashback for people who sign up early on, although only the first £40 million will be guaranteed at the rates listed below.

It’s a first come, first served offer and you have to arrange the work through a Green Deal provider to be eligible for the cashback.

Here are the cashback amounts being offered now:

Energy efficiency measure Cashback level
Loft insulation (incl.top up) £100
Cavity Wall Insulation £250
Solid Wall Insulation* £650
Flat roof insulation £390
Room in roof insulation £220
Floor insulation £150
Hot water cylinder insulation (top up)** £10
Draught proofing £50
Heating controls (roomstat and/or programmer & time/temperature zone controls)** £70
Condensing oil boiler from non-condensing oil heating or other *** £310
Upgrade boiler to condensing gas boiler from non-condensing boiler or other. £270
Flue Gas heat recovery (condensing combi boiler) only alongside replacement boiler £90
New or replacement storage heaters £150
Replacement warm-air unit £60
Waste water heat recovery systems £60
Double/Triple Glazing (old single to A) £20 per m2 up to a maximum of £320
Secondary glazing £15 per m2 up to a maximum of £230
High performance replacement doors £40

* A minimum of 50% of external walls must be insulated to qualify for cashback.

** Cannot be claimed at same time as boiler replacement (as this is a regulatory requirement).

*** Householders should consider their renewable heat options, as they could get a higher payment under Renewable Heat Premium Payment now, for certain measures.

The work must also be completed within specified timelines, which are six months for solid wall improvements and three months for other improvements. All improvements have to be finished by 31st March 2014. This cashback scheme is only operating in England and Wales.

If you live in Scotland, the Government is offering up to £1,200 in cashback, with a further £150 to pay for the assessment. You can find out more about this on the Energy Saving Trust Scotland website.

You must apply for your cashback voucher before

What if I want to switch energy supplier?

You can switch energy supplier but only to another supplier that is participating in the Green Deal finance scheme. It’s not clear if the interest rate could change as a result of you switching.

What if I move home?

If you move home before the loan has been paid off then the idea is it remains on the bills and has to be paid by the new householder. However, in reality, the buyer may ask you to pay off the Green Deal loan before they purchase your home. This could incur a high early repayment charge, so if you are planning to move in the future make sure you factor this in to your calculations.

Make sure you shop around

You should shop around for both your assessment and any works you want done. When you're getting quotes for an assessment, be aware that some companies will not charge you up-front, but only if you then commit to them doing any work.

It looks like the average assessment costs around £120.

You should be very not to commit to any works during the assessment before you've had a chance to look at any paperwork. Resist hard sells such as fantastic discounts that are only on offer for a limited period of time.

And you should definitely get more than one quote for the works.

Could you pay for improvements another way?

Of course, the Green Deal isn't the only way you could fund energy efficiency improvements. If you have enough savings, you can pay for them upfront.

You could also spread the cost interest-free over up to 18 months via a 0% purchases credit card. You may also be able to increase the size of your mortgage, at a lower interest rate than offered by the Green Deal.

Or you may even find a personal loan is cheaper in terms of the interest rate, although you won't have as long to pay it back as you would have done via the Green Deal and you need to watch out for any other fees.

With any of the above options, you will have greater flexibility to shop around for a company to carry out your improvement works. But it's probably worth paying for a Green Deal assessment anyway, as this will highlight the parts of your home that may need improving, unless you already know what needs to be done.

It's worth noting also that you can also claim Green Deal cashback if you pay for the work upfront, providing a Green Deal assessment is carried out first and the work is done by a Green Deal provider. Remember you need to claim the cashback voucher after the assessment but before the work begins.

Help for people on low incomes

If you're on a low income or benefits, you could be entitled to free improvement work. Read How to get free cavity wall and loft insulation and How to get your boiler repaired or replaced for free for more information.

Advice on energy efficiency

If you want help and advice on energy saving and information about schemes you may be eligible for, you can call the impartial Energy Saving Advice Service on 0300 123 1234 if you live in England, Wales or Northern Ireland. Calls are charged at standard national rates.

If you live in Scotland, call your local Energy Saving Scotland advice centre free on 0800 512 012.

<< back to guides

ENERGY EFFICIENCY ADVICE

Ways to pay for energy efficiency improvements

If you're thinking about some measures to improve your home's energy efficiency, here are some ideas on how to spread the cost.

Guide1

Making your home more energy efficient can be an expensive business, but the longer-term savings on your energy bills could well make it worthwhile.

You can opt to have the work carried out as part of a Green Deal even if you don’t take out Green Deal finance. This could be the cheapest way to get the improvements done, particularly if you can take advantage of the cashback that is currently on offer.

If you don’t want to use your savings or don’t have any, here are some ways to spread the cost of those improvements.

Green Deal finance

The basic premise of Green Deal finance is the cost of any energy efficient improvements you make are paid back via your electricity bill (the repayments include interest charges of around 7%-9%).

However, the cost works on a ‘Golden Rule’. This says that the cost of the works must not exceed the savings you’ll make on your energy bills. So, in effect, the works are cost neutral. You can find out more in The Green Deal explained.

A personal loan

Depending on your credit rating, personal loan rates can be cheaper than using Green Deal finance. Shop around using a comparison site to see who’s offering the lowest rates, but make sure you look at the total amount repayable as well.

If you have the option of using a pre-check facility to see if you will be accepted, take advantage as you then won’t make a potentially wasted application which will show on your credit report.

Remortgaging

You could increase the size of your mortgage and use the money you’ve released to pay for your improvements. This could be a good move if your interest rate is fairly low, but bear in mind what might happen if rates were to rise in the future. Be sure you could afford your monthly repayments.

A 0% purchases credit card

You could spread the cost interest free with a 0% purchases credit card, but these cards don’t generally offer a) long to pay off your spending and b) a high credit limit. So while one might be suitable if you’re only making smaller improvements, it probably won’t work for larger-scale works.

Make sure you can afford the monthly repayments and you’re able to pay off the balance by the time the interest-free period ends, otherwise you’ll be charged interest.

Renewable Heat Premium Payment

This is a one-off grant of up to £2,300 to help towards the cost of renewable energy measures such as biomass boilers, solar thermal hot water systems and air-to-water heat pumps.

There is one scheme for England, Scotland and Wales, which you can find out more about on the Energy Saving Trust website, and one for Northern Ireland, which is explained on the DETI website.

Home Energy Scotland Renewables Loan Scheme (Scotland only)

The Scottish Government is offering interest-free loans of up to £10,000 to homeowners who want to either install a renewable energy system, such as solar photovoltaic panels or a biomass boiler, or connect to a district heating system powered by renewable energy.

This scheme is primarily aimed at people on low incomes. For more information, go to the Energy Saving Trust website.

Local authority grants

Your local authority may be able to offer a grant for certain energy efficiency measures.

If you’re on a low income and benefits

If you're on a low income and you receive certain qualifying benefits, such as Income Support or Pension Credit, you may be eligible for free energy efficiency improvement measures such as cavity wall insulation or a new boiler. Find out more in How to get free cavity wall and loft insulation and How to get your boiler repaired or replaced for free.

<< back to guides

YOUR CURRENT SUPPLY

Gas usage
Gas Tariff

YOUR GAS

Gas Tariff Please select your gas supplier!
How do you pay your gas bills?
To provide you with an accurate quote, we need to know what payment method you use, as it influences the cost of your tariff.
  • Monthly Direct Debit: select this if the amount is automatically deducted from your bank account every month,
  • Pay on receipt of bill: select if you're sent a bill to pay manually,
  • Quarterly Direct Debit: similar to paying on receipt of bill, except the amount due is automatically deducted from your bank account on a specified day,
  • Prepayment: if you pay for your gas and/or electricity before you use it. It is only possible if you have a prepayment meter.
No tariff available, please try another combination.
Gas bills receiving options

YOUR ELECTRICITY

Electricity Tariff Please select your electricity provider!
If you don't know your current electricity supplier you can find this information on your bill. Alternatively, you can also contact your regional electricity distribution number to find out.
How do you pay your electricity bills
To provide you with an accurate quote, we need to know what payment method you use, as it influences the cost of your tariff.
  • Monthly Direct Debit: select this if the amount is automatically deducted from your bank account every month,
  • Pay on receipt of bill: select if you're sent a bill to pay manually,
  • Quarterly Direct Debit: similar to paying on receipt of bill, except the amount due amount is automatically deducted from your bank account on a specified day,
  • Prepayment: if you pay for your gas and/or electricity before you use it. It is only possible if you have a prepayment meter.
Gas Tariff
No tariff available, please try another combination.
Select ‘Yes’ if one of the following is correct:
  • your energy bill specifies that you have an economy 7 meter,
  • you pay two different rates for your electricity,
  • your meter has two sets of dials (marked 'high' and 'low' or 'day' and 'night'),
  • your Meter Point Access Number (MPAN) starts with '02'.
If unsure, check a recent bill or contact your supplier.

More info:
Economy 7 is an Electricity only tariff option for customers who have an Economy 7 meter i.e. a meter which shows a day rate and a night rate. They are often combined with storage heaters to use energy during the cheaper Economy 7 hours (generally 1am - 8am). The amount of energy used during the Economy 7 hours is presented as a % on your electricity meter.
Gas bills receiving options

CURRENT TARIFF(S) PERSONAL PROJECTION - How is it calculated?


total estimated cost for the next 12 months from
today
Based on the information you provided about your energy usage and tariff. This is the amount of energy you use.
You can change it by clicking HERE - it will take you back to step 2: 'USAGE' and you will be able to amend your details.
Energy type Your input Equivalent kWh usage
Gas
Electricity
 
 
kWh every
kWh every  
kWh in the day every
kWh in the night every  
Energy type
Gas
Your input
 
Equivalent kWh usage
kWh every
Energy type
Electricity
Your input
 
Equivalent kWh usage
kWh every  
kWh in the day every
kWh in the night every  

Gas unit rates and calculations

Expired on
Your current gas plan
Supplier image

Your current plan has expired and your Supplier has rolled you onto their cheapest standard variable tariff, based on your payment method, meter type and whether you manage your account online.

If you do not switch you will stay on this tariff indefinitely.

Exit fee of

If you switch from this tariff to a new one you will need to pay an exit fee.

However, if you have received notification from your supplier that your tariff is going to expire and/or there are less than 49 days until your tariff expires then your Supplier cannot charge you a penalty or exit fee if you decide to switch.

Today until
Your current gas plan Your rollover gas plan
Supplier image
Unit price
(price per kWh)

Standing charge

Tariff comparison rate (TCR)
Annual standing charge (pro rata exc. VAT)
Your consumption
From the information you've given us we have estimated you'll use
The first The next The remaining will be charged at
Discounts
Description
Amount
Taxes
5% VAT on energy products
Your current gas personal projection

Gas unit rates and calculations

From to
Your rollover gas plan
Supplier image
Unit price
(price per kWh)

Standing charge

Tariff comparison rate (TCR)
Annual standing charge (pro rata exc. VAT)
Your consumption
From the information you've given us we have estimated you'll use
The first The next The remaining will be charged at
Discounts
Description
Amount
Taxes
5% VAT on energy products
Your rollover gas personal projection

Electricity unit rates and calculations

Expired on
Your current electricity plan
Supplier image

Your current plan has expired and your Supplier has rolled you onto their cheapest standard variable tariff, based on your payment method, meter type and whether you manage your account online.

If you do not switch you will stay on this tariff indefinitely.

Today until
Your current electricity plan Your rollover electricity plan
Exit fee of

If you switch from this tariff to a new one you will need to pay an exit fee.

However, if you have received notification from your supplier that your tariff is going to expire and/or there are less than 49 days until your tariff expires then your Supplier cannot charge you a penalty or exit fee if you decide to switch.

Supplier image
Unit price
(price per kWh)

Standing charge

Tariff comparison rate (TCR)
Annual standing charge (pro rata exc. VAT)
Your consumption
From the information you've given us we have estimated you'll use
The first The next The remaining will be charged at
in the daytime over days at night over days will be charged at
Discounts
Description
Amount
Taxes
5% VAT on energy products
Your current electricity personal projection
to
Your rollover electricity plan
Supplier image
Unit price
(price per kWh)

Standing charge

Tariff comparison rate (TCR)
Annual standing charge (pro rata exc. VAT)
Your consumption
From the information you've given us we have estimated you'll use
The first The next The remaining will be charged at
in the daytime over days at night over days will be charged at
Discounts
Description
Amount
Taxes
5% VAT on energy products
Your rollover electricity personal projection
Your current tariff personal projection if you don't switch

TARIFF INFORMATION

About your electricity tariff
About this electricity tariff
Supplier
Tariff name
Tariff type
Payment method
Unit rate Day: Night:
Standing charge
Tariff ends on
Price Guaranteed until
Exit fee (if you cancel this tariff before the end date)
Discounts and additional charges Not applicable
Additional products or services included
Illustrative electricity cost on this tariff
Assumed annual consumption As advised in your personal projection
Estimated annual cost As advised in your personal projection
Tariff comparison Rate (TCR)
About your gas tariff
About this gas tariff
Supplier
Tariff name
Tariff type
Payment method
Unit rate
Standing charge
Tariff ends on
Price Guaranteed until
Exit fee (if you cancel this tariff before the end date)
Discounts and additional charges Not applicable
Additional products or services included
Illustrative gas cost on this tariff
Assumed annual consumption As advised in your personal projection
Estimated annual cost As advised in your personal projection
Tariff comparison Rate (TCR)

Estimated costs include charges and discounts shown above. All prices and costs shown include 5% VAT - this may be different than how these prices appear on your bill. Your estimated annual cost is calculated using the details you have provided. Prices may change for those on variable tariffs.

RELATED FAQ

  • What is a kWh (kilowatt-hour)?
  • A kWh stands for kilowatt hour- the unit used to measure energy use. 1 kWh will power a 40 watt light bulb for 25 hours.
  • What is the Tariff Comparison Rate (TCR)?
  • TCR is a rate per kWh that allows you to compare your tariff to other tariffs by taking account of the unit rate and standing charge.
  • How will you know when your tariff is coming to an end?
  • Suppliers will be required to notify customers that their current fixed-term is coming to an end between 42 and 49 days before the contract ends. Known as the notification date.
  • Will you be charged a penalty fee for switching tariffs?
  • Between your notification date and your contract end date, suppliers will be banned from charging a termination fee should the customer decide to switch. Prior to this you may need to pay a fee

YOUR ENERGY USAGE

Form elements 3

Information about your actual usage will help us get you the most accurate result possible.

    • I know how much I spend or use
    • I’m not sure

Your Gas

Please enter the amount We need to know what your consumption is to estimate your current bill. Please check your gas spend. For some particularly low or high figures we can't run comparisons.
Form elements 2

Your Electricity

Please enter the amount We need to know what your consumption is to estimate your current bill. Please check your electricity spend. For some particularly low or high figures we can't run comparisons.
Form elements 2

YOUR ESTIMATED USAGE

Information about your actual usage will help us get you the most accurate result possible.

Your Gas consumption

Form elements 3
    • 1-2 bedrooms
    • At home in the evenings
    • Rarely heat the home/cook with gas
    • 2-4 bedrooms
    • At home on evenings and weekends
    • Occasionally heat the home/cook with gas
    • 4+ bedrooms
    • At home throughout the day
    • Frequently heat the home/cook with gas

Your Electricity consumption

Form elements 3
    • 1-2 bedrooms
    • At home in the evenings
    • Rarely heat the home/cook with gas
    • 2-4 bedrooms
    • At home on evenings and weekends
    • Occasionally heat the home/cook with gas
    • 4+ bedrooms
    • At home throughout the day
    • Frequently heat the home/cook with gas


National Average

YOUR NEXT 12 MONTHS

How would you like to pay for your bills?
To provide you with an accurate quote, we need to know what payment method you use, as it influences the cost of your tariff.
  • Monthly Direct Debit: select this if you want to pay a set amount each month to cover your bills automatically from your bank account.
  • Quarterly Direct Debit: select this if you want to pay your bill when it has been calculated, automatically from your bank account.
  • Pay on receipt: select this if you want to be sent a bill and then select a way to pay.
The amount you will spend this year if you don't switch.
We're calculating...

View your personal projection for the year ahead if you do not switch.

Let’s see if we can get you a cheaper deal…

YOUR HOME

To complete your switch need some details to set up your account.

*Please select your address
Show list of addresses
House name
Please enter your house name / number / flat number. Please enter valid house name / number / flat number.
Street name
Please enter your street name. Please enter valid street name.
Please enter valid street name.

City
Please enter your town/city name. Please enter valid town/city name.
County
Please enter valid county name.
Postcode
Gas Tariff
*Please select your address Wrong format. Please enter a valid postcode!
Your Billing Address

Choose a different address
Show list of addresses
House name
Please enter your house name / number / flat number. Please enter valid house name / number / flat number.
Street name
Please enter your street name. Please enter valid street name.
Please enter valid street name.

City
Please enter your town/city name. Please enter valid town/city name.
County
Please enter valid county name.
Postcode
How long have you lived at your current address?
Please enter how long you lived at your previous address. Please enter how many years you lived at your previous address. Please enter how many months you lived at your previous address years, and months

Please enter your previous address.
We couldn't find any address associated with the above postcode. Please try again changing your postcode or continue entering your details manually by clicking here
Your previous address

Choose a different address
Show list of addresses
House name
Please enter your house name / number / flat number. Please enter valid house name / number / flat number.
Street name
Please enter your street name. Please enter valid street name.
Please enter valid street name.

City
Please enter your town/city name. Please enter valid town/city name.
County
Please enter valid county name.
Postcode
How long have you lived at your previous address?
years, and months
Gas Tariff
Some providers do not support smart meters. Switching may mean that you lose some of the smart meter functionality or that your new energy supplier will need to install a non-smart meter.
Gas Tariff
Some providers will charge you a cost for using an IGT meter. This will be highlighted in Tariff Features.
MPAN number is not valid
MPAN number
MPRN number is not valid
MPRN number

If you have an outstanding balance your current supplier may object to your request to switch. However, if your outstanding balance is £500 or less per fuel, you may still be able to switch by agreeing to move the outstanding balance to your chosen supplier. For this option to progress your current supplier will need to share details of your outstanding balance with your chosen supplier. Your weekly repayment rate will remain unchanged, should the switch be successful.

You have not agreed to your current supplier sharing any outstanding balance information with your preferred supplier if required to process your switch. We are, therefore, unable to continue with your switch at this time.

YOUR ACCOUNT


First Name Firstname cannot be blank! First Name is not valid!
Surname Surname cannot be blank! Surname is not valid!
E-mail Email address cannot be blank! Invalid e-mail address
Phone number cannot be blank! Phone number is not valid!
Phone number
Not valid date of birth!

To recognize you when signing up at MyOVO, we need a memorable question and memorable answer. This should not be a secure password or secret that is used for any other purpose or service


Identifying Answer Identifying answer cannot be blank! Identifying answer is not valid!


As you are signing up online, we've automatically pre-selected "electronic communications" for you. This applies to all communications where possible. If you'd prefer paper communications you are able to change your preferences later with EDF Energy.

may provide additional services if you have particular communication or special needs.

Npower and its group of companies would like to keep you updated about their products and services which could benefit you. Please indicate which of the following they can use to stay in touch. If you change your mind at any time, simply unsubscribe to their emails or mobile messages, log into your account to change or update your preferences, or call them:

What are E.ON Rewards?
E.ON Rewards is a scheme where E.ON Reward Points are earned and exchanged for either Tesco Clubcard points or high street vouchers.
What can E.ON Rewards be exchanged for? Customers earn upto 1,500 E.ON Reward Points per year for simply being a customer of E.ON. Points are earned continuously from supply Start Date. Customers must opt in to the scheme and must always go online or call E.ON to exchange their points for rewards.
High Street Vouchers
  • Redeemable once minimum of 500 points is reached
  • 500 points equals £5
  • Must be in granularities of £5 e.g £5, £10, £15
Tesco Clubcard Points
  • Redeemable at any time but applied monthly
  • 1 E.ON Reward Point equals 1 Tesco Clubcard Point
How do I check my E.ON Rewards balance?
  • Via your Bill or Statement
  • Via your Online account
  • Via E.ON Customer Services
How do I exchange the points?
  • Via your Online account
  • Via E.ON Customer Services
Am I eligible for the E.ON Rewards scheme?
  • This scheme is available to Dual Fuel or Single Electricity customers who take an E.ON product launched on or after 3rd December 2013
  • This scheme is available to customers on all payment methods
  • Points will be valid for 24 months
  • Customers will earn points as long as they remain part of the Rewards scheme
  • Customers that move property can take the points they have earned with them and as long as they remain with E.ON, and opted into the scheme, they will continue to add to their Points Balance

This is a scheme where a customer who transfers their electricity to E.ON can earn Reward Points which can be exchanged for either for Tesco Clubcard points or high street vouchers.

In order to exchange your points with a reward provider, E.ON will share your personal information and relevant account details for the purpose of administering E.ON Rewards.

If you have signed up for E.ON Rewards, you can provide your Tesco Clubcard number here (optional). If you then exchange your E.ON Reward Points for Clubcard points this will be applied automatically to your Clubcard account.


Tesco ClubCard number

You must enter your agreement to undergo a credit check. This is part of the Terms and Conditions for your selected energy provider.

* * RUNPATH perform a credit check so they know which products and services they can offer. To do this they will check their own records, credit reference and fraud prevention agencies. The credit reference agency will register a record of this search which may be seen by other lenders, and RUNPATH may also provide your payment record to a credit reference agency.

* * RUNPATH may carry out credit and third party checks with licensed credit reference agencies that will retain a copy of the search. Information from your application and payment details of your account may be recorded by these agencies and may be shared with other organisations to help make credit and insurance decisions about you and members of your household and for debt collection and fraud prevention purposes. There may also be a requirement to take a security deposit. See terms and conditions for full details.

YOUR CO-OPERATIVE ENERGY ACCOUNT

Password
Password cannot be blank. Your password must be between 6 and 10 characters and contain at least 1 letter and 1 number!
Confirm password
Password confirmation cannot be blank. Passwords do not match.
Gas Tariff
Coop Membership card number
Please enter your membership card number! Please only enter the last 11 digits of your number without any spaces. If you do not know your membership card number, leave this field blank. 6331749
Coop Member

FINALLY, YOUR PAYMENT DETAILS


They will send written confirmation of your Direct Debit Instruction to you within 3 working days. EDF ENERGY will appear on your bank statements.
We will never take any money from your account.

We keep your personal details safe with encryption technology by COMODO RSA, the online security experts.
Account number
Name of the account holder cannot be blank!
Sort code and account number do not match
Sort code cannot be blank!
Account number cannot be blank! Account number must be 8 characters long!

What is a Direct Debit?
Direct Debit is a simple and safe way to make regular or occasional payments to an organisation.

Is it safe to switch online?
Our site is protected by COMODO RSA - so you can be sure that your details are 100% protected.

Why choose Direct Debit?
It's quick, safe and almost always cheaper.

This Direct Debit is protected by the Direct Debit Guarantee

Direct Debit Guarantee

Your rights

using the Direct Debit Scheme go through a careful vetting process before they're authorised, and are closely monitored by the banking industry. The efficiency and security of Direct Debit is monitored and protected by your own bank or building society.

The Direct Debit Guarantee applies to all Direct Debits. It protects you in the rare event that there is an error in the payment of your Direct Debit.

Direct Debit Guarantee

  • The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits
  • If there are any changes to the amount, date or frequency of your Direct Debit will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request to collect a payment, confirmation of the amount and date will be given to you at the time of the request
  • If an error is made in the payment of your Direct Debit, by or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society
    • If you receive a refund you are not entitled to, you must pay it back when asks you to
  • You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify .

CHANGE YOUR POSTCODE

Wrong format. Please enter a valid postcode

If your postcode is not you can change it by entering a new one below and clicking CONFIRM. If it is in a different region you will be taken back to step 1 to start your search again as the region impacts the calculation.

Your current tariff(s)

(waiting for your input)
We are calculating...


Gas unit rates

Annual gas standing charge: all rates exc. VAT
We are calculating...
(waiting for your input)
We are calculating...


Electricity unit rates

Annual electricity standing charge: all rates exc. VAT
We are calculating...
Gas unit rates
all rates exc. VAT
We are calculating...

CONFIRM YOUR SWITCH

Please confirm that these are your correct Direct Debit details and that you are the only person required to authorise debits from your account.

You must confirm that you are the only person required to authorise debits from your bank account to be able to switch through our site.

Please confirm you accept the terms and conditions!

will prepare your energy contract based on the information you have provided here.

If later find that any information you've given is incorrect (for example details of your meter type), they may not be able to supply you on the tariff you have chosen.

In that case, reserve the right to provide you with revised terms. will confirm any revised terms in writing and the new terms will apply to you unless you change your mind.

Please note that if you do not pay E.ON will seek to fit a prepayment meter and will transfer you to E.ON EnergyPlan, their variable priced tariff. You would then pay for your energy in advance. If they cannot fit a prepayment meter they may disconnect your supply.

By selecting "CONFIRM SWITCH & BUY" you agree to accept 's Principle Terms and Terms and Conditions

By selecting "CONFIRM SWITCH & BUY" you agree to accept 's Principle Terms and Terms and Conditions and agree to them performing a credit check.

Please confirm you accept the terms and conditions!

I confirm that I have read and acknowledge npower's Terms and Conditions of Supply and Key Consumer information (which includes information on how to cancel your contract including a cancellation form, npower's Complaint Handling Policy and Principal Terms, such as their right to request a security deposit and how they will use your personal data). This information, along with your tariff details and contract will also be provided in your welcome pack that you'll receive shortly.

I understand that once my application is received by npower, I will have entered into a legally binding contract.

npower will prepare your energy contract based on the information you have given them and/or information they may already hold, or industry information they have access to. If npower later find that any of this information is out of date, incorrect or incomplete they may not be able to supply you on your chosen tariff or at all and if so, may cancel your contract. If we are able to supply you on other terms, we'll let you know and your supply will be on those terms unless you change your mind.

You have 14 days after today to cancel your contract, or if later, 7 days from the date you receive your welcome pack.

We'll send you all the details in an email.

We are finalising...
Please fill in missing inputs above

SHOW RESULTS AS:

Gas Tariff
There is no cheaper tariff we can help you switch to

Based on the information you provided, your current energy costs and personal projection for next year is:

Details

Supplier, rate type & key plan features

Savings

Supplier Image
Fixed rate
Variable rate
Paperless
% renewable electricity
More info

Your chosen supplier

You have selected:

Supplier image


Fixed rate Variable rate
Paperless

Unfortunately we are unable to process applications for this tariff. If you wish to proceed, please make a note of the tariff name and contact the supplier directly.

Let us help you

Alternatively if you want our support in changing your energy supply, you need to choose a tariff from a supplier we have a relationship with.

Suppliers we have relationships with pay us commission if you switch to them.

Only show tariffs you can apply for with us:

Supplier's contact details

You have selected:

Supplier image


Fixed rate Variable
Paperless

Our service is not ready yet. If you wish to proceed, please make a note of the tariff name and go to the supplier's website

YOUR NEW TARIFF

Supplier Image
Fixed rate Variable rate
Paperless
How did we calculate this?
Based on the information you provided, switching to this plan will save you:
£ per year

TARIFF INFORMATION

About your electricity tariff
About this electricity tariff
Supplier
Tariff name
Tariff type
Payment method
Unit rate Day: Night:
Standing charge
Tariff ends on
Price Guaranteed until
Exit fee (if you cancel this tariff before the end date)
Discounts and additional charges Not applicable
Additional products or services included
Illustrative electricity cost on this tariff
Assumed annual consumption As advised in your personal projection
Estimated annual cost As advised in your personal projection
Tariff comparison Rate (TCR)
About your gas tariff
About this gas tariff
Supplier
Tariff name
Tariff type
Payment method
Unit rate
Standing charge
Tariff ends on
Price Guaranteed until
Exit fee (if you cancel this tariff before the end date)
Discounts and additional charges Not applicable
Additional products or services included
Illustrative gas cost on this tariff
Assumed annual consumption As advised in your personal projection
Estimated annual cost As advised in your personal projection
Tariff comparison Rate (TCR)

Estimated costs include charges and discounts shown above. All prices and costs shown include 5% VAT - this may be different than how these prices appear on your bill. Your estimated annual cost is calculated using the details you have provided. Prices may change for those on variable tariffs.

RELATED FAQ

Sorry, there is no current tariff that matches the filter choices shown above. This could be because there are not many dual fuel tariffs available. Try choosing gas only or electricity only from the 'show me' filter. Alternatively change some other filters above.



CLEAR ALL FILTERS

Loading animation

We are calculating...

currently showing
1- of
See more results
Loading animation

We are finding...

More tariffs could be available to you. Try changing your filter options to see more results.



CLEAR ALL FILTERS

Go to top
This tariff was last updated on

PERSONAL PROJECTION Back to results

-

TARIFF FEATURES

Supplier logo
Fixed rate
Variable rate
Paperless
% renewable electricity

New tariff estimated cost

more details
£ per year

Current tariff(s) estimated cost

more details
£ per year
According to our estimation, switching to this tariff will save you:
£ per year

NEW TARIFF(S) PERSONAL PROJECTION - How is it calculated?

Gas unit rates and calculations


Your new gas plan
Supplier image
Unit price
(price per kWh)
p
p Incl. VAT
Standing charge

incl VAT
Tariff Comparison Rate (TCR)
Annual standing charge (pro rata exc. VAT)
365 days at p per day
Your consumption (pro rata exc. VAT)
From the information you've given us we have estimated you'll use kWh in 365 days which will be charged at
The first The next The remaining kWh will be charged at p per kWh
Discounts
Description
Amount
Taxes
5% VAT on energy products
total estimated gas cost for a year
= £

Gas unit rates and calculations


Your new rollover gas plan
Supplier image
Unit price
(price per kWh)
p
p Incl. VAT
Standing charge

incl VAT
Tariff Comparison Rate (TCR)
Annual standing charge (pro rata exc. VAT)
365 days at p per day
Your consumption (pro rata exc. VAT)
From the information you've given us we have estimated you'll use kWh in 365 days which will be charged at
The first The next The remaining kWh will be charged at p per kWh
Discounts
Description
Amount
Taxes
5% VAT on energy products
total estimated gas cost for a year
= £

Electricity unit rates and calculations


Your new electricity plan
Supplier image
Unit price
(price per kWh)
p
p Incl. VAT
Standing charge

incl. VAT
Tariff Comparison Rate (TCR)
Annual standing charge (pro rata exc. VAT)
365 days at p per day
Your consumption
From the information you've given us we have estimated you'll use kWh in 365 days which will be charged at
The first The next The remaining kWh will be charged at p per kWh
kWh in the daytime at night will be charged at p per kWh
Discounts
Description
Amount
Taxes
5% VAT on energy products
total estimated electricity cost for a year

Electricity unit rates and calculations


Your new rollover electricity plan
Supplier image
Unit price
(price per kWh)
p
p Incl. VAT
Standing charge

incl. VAT
Tariff Comparison Rate (TCR)
Annual standing charge (pro rata exc. VAT)
365 days at p per day
Your consumption
From the information you've given us we have estimated you'll use kWh in 365 days which will be charged at
The first The next The remaining kWh will be charged at p per kWh
kWh in the daytime at night will be charged at p per kWh
Discounts
Description
Amount
Taxes
5% VAT on energy products
total estimated electricity cost for a year
total estimated cost for a year
= £

If you currently receive a Warm Home Discount please check with your new provider that they are part of the scheme. Not all providers are part of the scheme and you may lose your Warm Home Discount if they do not participate.

WARNING: prices are fixed until .

The estimated costs for this tariff are calculated on the assumption they remain available for the next 12 months.
After , you will be automatically transferred to the cheapest evergreen tariff available with . The new tariff may be more expensive than .

You will receive notification from between 42 and 49 days before the end date of your tariff. During this notification period, cannot charge you a penalty or exit fee if you decide to switch to a new supplier or tariff.

WARNING: prices are fixed for months.

The estimated costs for this tariff are calculated on the assumption they remain available for the next 12 months.
After months, you will be automatically transferred to the cheapest evergreen tariff available with . The new tariff may be more expensive than .

You will receive notification from between 42 and 49 days before the end date of your tariff. During this notification period, cannot charge you a penalty or exit fee if you decide to switch to a new supplier or tariff.

CURRENT TARIFF(S) PERSONAL PROJECTION


total estimated cost for the next 12 months from
today
Based on the information you provided about your energy usage and tariff. This is the amount of energy you use.
You can change it by clicking HERE - it will take you back to step 2: 'USAGE' and you will be able to amend your details.
Energy type Your input Equivalent kWh usage
Gas
Electricity
 
 
kWh every
kWh every  
kWh in the day every
kWh in the night every  
Energy type
Gas
Your input
 
Equivalent kWh usage
kWh every
Energy type
Electricity
Your input
 
Equivalent kWh usage
kWh every  
kWh in the day every
kWh in the night every  

Gas unit rates and calculations

Expired on
Your current gas plan
Supplier image

Your current plan has expired and your Supplier has rolled you onto their cheapest standard variable tariff, based on your payment method, meter type and whether you manage your account online.

If you do not switch you will stay on this tariff indefinitely.

Exit fee of

If you switch from this tariff to a new one you will need to pay an exit fee.

However, if you have received notification from your supplier that your tariff is going to expire and/or there are less than 49 days until your tariff expires then your Supplier cannot charge you a penalty or exit fee if you decide to switch.

Today until
Your current gas plan Your rollover gas plan
Supplier image
Unit price
(price per kWh)

Standing charge

Tariff comparison rate (TCR)
Annual standing charge (pro rata exc. VAT)
Your consumption
From the information you've given us we have estimated you'll use
The first The next The remaining will be charged at
Discounts
Description
Amount
Taxes
5% VAT on energy products
Your current gas personal projection

Gas unit rates and calculations

From to
Your rollover gas plan
Supplier image
Unit price
(price per kWh)

Standing charge

Tariff comparison rate (TCR)
Annual standing charge (pro rata exc. VAT)
Your consumption
From the information you've given us we have estimated you'll use
The first The next The remaining will be charged at
Discounts
Description
Amount
Taxes
5% VAT on energy products
Your rollover gas personal projection

Electricity unit rates and calculations

Expired on
Your current electricity plan
Supplier image

Your current plan has expired and your Supplier has rolled you onto their cheapest standard variable tariff, based on your payment method, meter type and whether you manage your account online.

If you do not switch you will stay on this tariff indefinitely.

Today until
Your current electricity plan Your rollover electricity plan
Exit fee of

If you switch from this tariff to a new one you will need to pay an exit fee.

However, if you have received notification from your supplier that your tariff is going to expire and/or there are less than 49 days until your tariff expires then your Supplier cannot charge you a penalty or exit fee if you decide to switch.

Supplier image
Unit price
(price per kWh)

Standing charge

Tariff comparison rate (TCR)
Annual standing charge (pro rata exc. VAT)
Your consumption
From the information you've given us we have estimated you'll use
The first The next The remaining will be charged at
in the daytime over days at night over days will be charged at
Discounts
Description
Amount
Taxes
5% VAT on energy products
Your current electricity personal projection
to
Your rollover electricity plan
Supplier image
Unit price
(price per kWh)

Standing charge

Tariff comparison rate (TCR)
Annual standing charge (pro rata exc. VAT)
Your consumption
From the information you've given us we have estimated you'll use
The first The next The remaining will be charged at
in the daytime over days at night over days will be charged at
Discounts
Description
Amount
Taxes
5% VAT on energy products
Your rollover electricity personal projection
Your current tariff personal projection if you don't switch

Congratulations , you've taken a great step towards lowering your bills.

Your SwitchID is: . Please make a note of it for futher reference. It will also be sent to your email address (), along with the details of your switch.
We will now send your switch details to your chosen supplier - . They will get in touch within days.

WHAT HAPPENS NEXT?

Supplier logo

.

All done! Your chosen supplier will be in touch soon.
Thank you for using LOVEMONEY.COM to make your switch today.

ANNUAL ESTIMATE

Gas unit rates and calculations


Your new gas plan
Supplier image
Unit price
(price per kWh)
p
p Incl. VAT
Standing charge

incl VAT
Tariff Comparison Rate (TCR)
Annual standing charge (pro rata exc. VAT)
365 days at p per day
Your consumption (pro rata exc. VAT)
From the information you've given us we have estimated you'll use kWh in 365 days which will be charged at
The first The next The remaining kWh will be charged at p per kWh
Discounts
Description
Amount
Taxes
5% VAT on energy products
total estimated gas cost for a year
= £

Gas unit rates and calculations


Your new rollover gas plan
Supplier image
Unit price
(price per kWh)
p
p Incl. VAT
Standing charge

incl VAT
Tariff Comparison Rate (TCR)
Annual standing charge (pro rata exc. VAT)
365 days at p per day
Your consumption (pro rata exc. VAT)
From the information you've given us we have estimated you'll use kWh in 365 days which will be charged at
The first The next The remaining kWh will be charged at p per kWh
Discounts
Description
Amount
Taxes
5% VAT on energy products
total estimated gas cost for a year
= £

Electricity unit rates and calculations


Your new electricity plan
Supplier image
Unit price
(price per kWh)
p
p Incl. VAT
Standing charge

incl. VAT
Tariff Comparison Rate (TCR)
Annual standing charge (pro rata exc. VAT)
365 days at p per day
Your consumption
From the information you've given us we have estimated you'll use kWh in 365 days which will be charged at
The first The next The remaining kWh will be charged at p per kWh
kWh in the daytime at night will be charged at p per kWh
Discounts
Description
Amount
Taxes
5% VAT on energy products
total estimated electricity cost for a year

Electricity unit rates and calculations


Your new rollover electricity plan
Supplier image
Unit price
(price per kWh)
p
p Incl. VAT
Standing charge

incl. VAT
Tariff Comparison Rate (TCR)
Annual standing charge (pro rata exc. VAT)
365 days at p per day
Your consumption
From the information you've given us we have estimated you'll use kWh in 365 days which will be charged at
The first The next The remaining kWh will be charged at p per kWh
kWh in the daytime at night will be charged at p per kWh
Discounts
Description
Amount
Taxes
5% VAT on energy products
total estimated electricity cost for a year
total estimated cost for a year
= £

REMINDER: YOUR OLD PLAN INFORMATION


total estimated cost for a year
Estimation based on the information you provided:
  • gas:
  • gas: Medium
  • electricity: , current payment method:
  • electricity: Medium , current payment method:
  • electricity: Medium , current payment method: . Current payment method:
  • gas: Medium , current payment method:
  • electricity: Medium , current payment method:

You can change this by clicking here - it will take you back to step 2: "Usage" and you will be able to amend your details.

Gas unit rates and calculations

Supplier image
Unit price
(price per kWh)

Standing charge

Annual standing charge
Your consumption
From the information you've given us we have estimated you'll use in a year which will be charged at
The first The next The remaining will be charged at
Discounts
Description
Amount
Taxes
5 % VAT on energy products
total estimated gas cost for a year

Electricity unit rates and calculations

Supplier image
Unit price
(price per kWh)

Standing charge

Annual standing charge
Your consumption
From the information you've given us we have estimated you'll use in a year which will be charged at
The first The next The remaining will be charged at
in the daytime at night will be charged at
Discounts
Description
Amount
Taxes
5% VAT on energy products
total estimated electricity cost for a year
total estimated cost for a year

RELATED FAQS

Why do you need my postcode and email?

The email address field is optional so you don’t have to give it to use our service, but if you do we’ll send you a copy of the top tariffs we found that could lower your energy bills. As for the postcode, we need it to know which geographical area you’re in as there are differences in tariff prices and available suppliers between regions.

Who is Runpath?

Runpath is a creative financial technology (FinTech) company that assists other companies with their services in finance. We create tools to help customers compare what the market offers and choose what’s best for them.

What do I need to switch online?

You don’t need much. For an accurate quote, it’s best to have a recent utility bill in front of you, as we will need to know:

  • Your current supplier
  • Your current tariff
  • Your current usage

But don’t worry if you don’t, the minimum we need to know is who your current supplier is, the rest we can estimate using our service.
Then, if you find a tariff you’d like to switch to, you’ll just need to complete a form with details about you, your property and bank account if you are planning to pay by Direct Debit.

How does this service work?

Our aim is to lower your bills. To help you get there the service divides into 5 quick and easy steps:

  • Step 1. Answer a few questions to let us know what type of energy you use and who your current energy supplier is.
  • Step 2. Tell us how much your current bill is so we can show you cheaper tariffs.
  • Step 3. Choose a new tariff to lower your bills and click ‘switch now’.
  • Step 4. You will see all the information about this tariff and the detail of how we calculated your new bill. If you’re happy with your choice click ‘switch now’ again.
  • Step 5. Complete a form with details about you, your property and bank account if you are planning to pay by Direct Debit. We’ll send this to your new Supplier and they will get you switched over as soon as possible. The process is safe and secure and your data will not be sent until you click on ‘confirm your switch’.

And that’s it! Your new supplier will liaise with your old one to arrange the switch date and cancel your previous account. At some point you will be asked to take and submit a meter reading and then all you’ll have to do is wait for your old supplier’s final bill (and pay it of course). It is really as simple as it sounds.

What will happen after I switch?

Once you confirm your switch we will send you an automated email to confirm your switch details and send your chosen supplier your switch application. The new supplier will then review it and liaise directly with your old supplier to agree on a switch date. This means that your energy supply will not be interrupted, and you will not pay two suppliers at the same time.

You will receive a ‘welcome pack’ from your new supplier, with your contract and terms and conditions. They will let you know the switch date and ask you to take meter readings to open your account.

The same meter readings will be sent to your old supplier to close your old account at which time you will be sent your final bill to close your account. Once you have received your bill you must ensure it is paid in full. If paying via Direct Debit we also recommend that you cancel the arrangement via your bank account to ensure no further payments are taken.

Remember if you change your mind you will have a minimum of 14 days from confirming your switch (some suppliers offer longer) to cancel.

Do you receive commission for switches made via this service?

The way we make money is via a small commission payment from some of the energy suppliers when a switch is completed. Not all suppliers pay us a commission; however the commissions we receive allow us to offer this service to you free of charge.
The payment of commissions does not affect the presentation of results on our website in any way. You will always be shown first a table that has all the tariffs available in the market and all our tables are ranked on the basis of which switch would create the most savings for you.
You will also have the option to view only tariffs that we can help you switch to and which we receive commission for. You can view this table by clicking ‘Only show tariffs I can apply for via LoveMoney’ at the top of the table.
Once on that table if you want to view all the tariffs again you just need to click ‘Show all the tariffs in the market’ located at the top of the commission only table, and you will be shown all the tariffs again.
The energy suppliers that we have commercial relationships with are:

  • British Gas
  • E.On
  • EDF Energy
  • NPower
  • Green Star Energy
  • First Utility
  • iSupply
  • LoCo2
  • SSE
  • DaliGas
  • Scottish Power
  • M&S Energy
  • Sainsbury's Energy
  • SSE Southern Electric
  • SSE SWALEC
  • SSE Scottish Hydro
  • OVO Energy

Could my gas or electricity supply be interrupted?

No, there will be no interruption to your energy supply. Your new supplier will liaise directly with your old supplier to agree on a switch date. You will be asked for meter readings that will be used to both open your new account and close your old one. So your energy supply will not be interrupted, and you will not have to pay two suppliers at the same time. No physical work will need to be done to your property and the pipes will stay the same.

Is your service secure?

Runpath employs leading-edge technologies, standards, and business practices to protect your personal data. Key components of our security include but are not limited to:

  • The use of SSL certificates to ensure that communication between the browser and our servers is secure
  • Employee IT policy, training and background checks
  • Access controls and auditing for all systems for applications
  • Application and infrastructure security reviews
  • 3rd party audits and penetration testing exercises

Who is OFGEM?

Ofgem is the regulating body for electricity and gas markets in Britain. It stands for “Office of Gas and Electricity Markets” and was formed to protect the interests of energy consumers and to promote competition and transparency in the market. They work with – but independently of – the energy suppliers, the United Kingdom government and the European Union.

Ofgem is the best place to find help dealing with your energy supplier or to learn more about the energy industry in general. www.ofgem.gov.uk


lovemoney.com

2nd Floor -112 – 116 Old Street - London EC1V 9BG

LOVEMONEY.COM LIMITED IS A REGISTERED COMPANY IN ENGLAND & Wales. COMPANY REG NO: 7406028 VAT NO: 945 6954 72