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The future of shopping will look like this

The future of shopping will look like this
1. Invisible payment
2. Online chatbots
3. Shopping through Facebook messenger
4. Showrooms, not stores
5. “Cold zones” to try on coats
6. Facial-recognition technology
7. Smart mirrors
8. Smiling to pay
9. …Or paying with the wave of a hand
10. 30-minute drone delivery
11. Stores using GPS to target customers
12. Blurred lines between e-commerce and physical shops
13. Digital pricing in stores
14. Virtual reality experiences
15. Augmented reality glasses
16. Digital inventories instead of warehouses
17. Car parks will become shopping centres
18. Digital butlers
19. Immersive screens in stores
20. Sound and light shows
21. Robot shop assistants
22. Shopping ‘micro-cities’
23. Ultra-specialised retail
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The future of shopping will look like this

In January 2018, Amazon opened Amazon Go, the world’s first checkout-free store in Seattle. In November of the same year, Nike opened its six-story flagship store in New York – where there’s only one cashier. The world of shopping is changing fast, and brands that can’t keep up are bearing the brunt of high-street closures. From drone delivery to VR tech, here are 23 ways shopping is set to transform in the future.

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Frances Carruthers

14 June 2019

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