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I know I have the legal right to return faulty goods for a full refund. But can I also get refunded for the return postage as well? Cheers

by jpang1jessica 03 July 2009 |

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peepobaby posted
Yes. They have not performed against the sale contract so all the costs incurred in the delivery of the goods should be reimbursed.
More info in the Consumer Protection (distance selling) Regulations 2000. Reg 14 states that you can't charge for the supply of goods under a contract when the cancellation of that contract is due to a breach of implied terms of the contract, which would be implied terms in relation to section 14 of the Sale of Goods Act. So if the goods are faulty and you want a refund, you get the postage back as well.
Posted on 03 July 2009 | Love 0 loves Report
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Roker posted
I would question if you are due a refund, they could offer a repair or replacement under the Sale of Goods Act
Posted on 13 July 2009 | Love 0 loves Report

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