Q&A

Double Glazing guarantee question.

I live in an old building that was converted in to flats. Just over 5 years ago myself and two other flat owners all decided to get our windows replaced by the same company at the same time. I already had to get one unit replaced because of condensation about 18 months after they were fitted and one of my neighbours has also had problems with fittings and condensation. I recently contacted them about another 2 units with condensation problems but was told that the 10 yr guarantee was for window frames only and the doubled glazed units were only guaranteed for 3 years. When I found my copy it actually stated 5 years but typically it's now 5 months out of date. Their offer so far is to charge for a new unit but not for fitting costs but I've said I'm still not happy about that as I believe the materials used must have been substandard for us to have had so many problems in this short time. We were sold UVPC windows on the basis that they wouldn't have the ongoing upkeep costs of wooden frames but that's clearly not the case if the seals are going to burst and units keep needing replacing every few years. I'd appreciate your thoughts please as to where I (& my neighbour) go from here with regards to the latest problems. Is there a way around the guarantee date?