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Could anybody explain my new direct debit payments from EDF?

CaptainFlak
by CaptainFlak 03 November 2012  |  Comments 5 comments  |  Love Love  0 loves

Just received my new direct debit payments based on my usage, price increases and current debt, obviously they have gone up and I will be reviewing my options at the end of my contracted period, but what confuses me is that I have a £5.87 electricity debt for which they have added £3.00 to my direct debit amount but I have a £27.62 gas debt for which they have added £2.00. Cant understand why it's a bigger amount for a lower debt.

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Comments (5)

  • MikeGG1
    Love rating 909
    MikeGG1 posted

    I suspect that they have added an extra quarter to your electricity debt to get that £3.

    Mike

    Posted on 03 November 2012 | Love Love  1 love Report
  • CaptainFlak
    Love rating 32
    CaptainFlak posted

    It's monthly direct debit so for the electric they are adding £36 pounds over next 12 months to deal with a £5.87 debt as the estimated usage over next year is covered by the other part of the direct debit total, £24 over next 12 months for a £27.62 gas debt seems more on the mark. Sorry Mike didn't understand your answer.

    Posted on 03 November 2012 | Love Love  0 loves Report
  • MikeGG1
    Love rating 909
    MikeGG1 posted

    It could be a question of timing. The payment dates may not be the same and they may have added a monthly payment instalment or allowed for extra usage.

    Why not ask them? We don't have enough information.

    Mike

    Posted on 03 November 2012 | Love Love  0 loves Report
  • CaptainFlak
    Love rating 32
    CaptainFlak posted

    You have all the information that I have regarding the calculation of the direct debit amount, yes I can ask them but I thought someone may have been in a similar situation and already asked which means I can avoid a call where I might be on hold etc.

    Isn't that what this site is for?

    Posted on 04 November 2012 | Love Love  0 loves Report
  • CaptainFlak
    Love rating 32
    CaptainFlak posted

    And I called and was put on hold and gave up, they haven't answered my emails re being unable to access the online system so they are out when my 12 month contract is up in January.

    Posted on 11 November 2012 | Love Love  0 loves Report

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