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28 June 2012

Advertising goods at wrong price.

I wonder if anyone could shed a little light on an issue that I had recently with a visit to a large retailer. I had noticed an item of clothing was priced as £0.26 which was clearly meant to say £26.00 but had been a computer error - This was the actual ticket below the bar code so it wasnt hand written or stuck on it was printed as part of the ticket. I checked the other items on the rail and they had this part ripped off or defaced. Are the retailers obliged to sell at this price - The manager who was summoned was extremely rude "I dont need to sell you nothing" his grasp of the English language was as polished as his customer services ability. I was just wondering where the law stands on this - I actually made a complaint via email (still awaiting a response a week later) - More about the attitude of the manager than anything else but he would not allow me to take a photograph of said item nor provide my with something in writing confirming the incident? Many thanks in advance of your comments.

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