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Cancellation Rights- Insurance

Scuba Steve
by Scuba Steve 21 April 2012  |  Comments 4 comments  |  Love Love  0 loves

Hello, I recently bought a travel insurance policy online from World Nomads, as I was planning on travelling around Australia for 6 weeks after a placement there. Nothing was definite but as the policy took 3 days to kick in and I had limited internet access I checked the cancellation T&C's and bought the policy for £165. However my plans have now changed, and I no longer need the policy- I contacted them 6 days after purchase to cancel but they are refusing, even after I have quoted there own T&C's from the policy docs and their website, and stated that insurance has a 14 days cooling off period as standard...what can I do?? Thanks.

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Comments (4)

  • MikeGG1
    Love rating 879
    MikeGG1 posted

    How did you pay for it? If it was a Credit Card, I would get them to refund it.

    Mike

    Posted on 21 April 2012 | Love Love  0 loves Report
  • sparky454
    Love rating 3
    sparky454 posted

    Hi there, I too would try to reclaim it from my card (Credit/Debit) or/and also make a complaint to the Financial Services Ombudsman.

    Hope this helps.

    Joe

    Posted on 22 April 2012 | Love Love  0 loves Report
  • Scuba Steve
    Love rating 1
    Scuba Steve posted

    Thanks, I have sent a letter of complaint to them today so I will see how that goes down and if I get no joy then I will approach my credit card company- just so frustrating to have to jump through hoops to get them to meet their own basic terms and conditions!

    Posted on 23 April 2012 | Love Love  0 loves Report
  • MikeGG1
    Love rating 879
    MikeGG1 posted

    The FSO are so far behind that you want to try everything else first.

    Mike

    Posted on 23 April 2012 | Love Love  0 loves Report

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