Follow this topicFollow this topic Q&A » Consumer rights

How do I provide 'evidence of value' for an item lost in the post in order to obtain compensation?

fodigie
by fodigie 16 January 2012  |  Comments 2 comments  |  Love Love  0 loves

I posted the item via 2nd class post on 21st December and it has still not arrived. I did obtain a 'certificate of posting' but am unable to provide proof of the value of the item (clothing valued at £30). Any suggestions?

Report

Enjoyed this? Show it some love

Twitter
General

Comments (2)

  • DavidWatts
    Love rating 0
    DavidWatts posted

    There's unfortunately little you can do once you lose the receipt for something, which is why Royal Mail have set up the system this way.

    Personally, I'd find a similar value item and submit a claim saying you sent that but it got lost.

    Posted on 16 January 2012 | Love Love  0 loves Report
  • Mrs C
    Love rating 5
    Mrs C posted

    I wouldn't assume it's lost in the post just yet, I discovered that 2nd class items can take up to four weeks to arrive, sometimes beyond....coupled with all the seasonal deliveries, it may yet turn up. I would ditto the advice above though!

    Posted on 16 January 2012 | Love Love  0 loves Report

Post an answer

Sign in or register to post an answer.

Something you're dying to ask... or answer?

Register with lovemoney.com to start asking and answering questions on Q&A.

Get started now

Sign in for a better Q&A

Registered already? Great! You can just sign in to ask and answer questions.

Sign in
W3C  Thank you for using One Flew Over the Cuckoo's Nest