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14 November 2010

Broadband company not collecting payments: How can I change this?

Hi, I'm at a bit of a loss here. Basically, TalkTalk are not taking payments by Direct Debit and charging me a fee for a rejected Direct Debit request. I am not getting any charges from my bank for a rejection, nor am I being informed of the charges from Talktalk until the next bill. I've tried cancelling the DD and the reinstating it, but no change. I have received a confirmation letter of it's setup and it appears on my bank accounts DD list. I've tried talking to Talktalk, but they insist I have no money in the account. I have plenty to cover it, by the way... I've tried emailing them but I've had no reply. Where should I go from here?

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