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Q&A » Rip offs
I have just divorced my 13yrs relationship with one of the big banks. Everything was automated including Direct Debit and the rest. Now I got a letter from my Mortgage lender charging me £30, for changing my bank and for the fact that direct debit is now coming from different account. Is this normal as I have never changed bank before?.
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16 16I've done some digging around for you and I can't find anyone who charges for a change of bank. The Direct Debit website (www.thesmartwaytopay.co.uk) tells you how to go about changing your bank and there's no mention of charges. However, there are some unscrupulous companies out there who will charge you for anything and everything so check the small print of your mortgage contract. If it isn't mentioned then I think you have a reasonable case for claiming that it is an unreasonable charge.
Posted on 02 June 2010 |
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0Thank you all for responses.
I have just dug all my doc out and surprise surprise it says 'Any alteration to your bank payment details will incure a charge' (or something similar).
I called my lender to rant and they said the DD was stopped and therefore it warranted the cost. I called my new bank they said my lender was informed about the switch - not stopped - and the DD was automated to the new account. I called my lender again to relay that, but they refused to bulge.
Now I have no idea what to do.
Posted on 02 June 2010 | Love 0 loves
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