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15 April 2010

Will we get our money back?

Hi I desperately need some advice. To cut a VERY long story short, my boyfriend and I travelled South America last summer, my boyfriend is with HSBC and all our money was in his account. We tried to get £100 out of 5 different cash points at different times during our trip in Peru and Argentina and were told we couldn’t get any money out, but the money DID leave the account, but HSBC won’t believe that we didn’t receive the money. After managing to borrow money and fly home we are still fighting this, HSBC say they have contacted the Peruvian/Argentinean banks and they say we DID receive the money-which is a lie! They offered us £50 as an apology over bad customer service, which I just think is an insult as they are still saying they do not believe us over the banks in South America. We have been told twice the case is closed, but recently sent ANOTHER letter to try to get this money back, but as yet, no response. What can we do? HSBC owe us roughly £500 now, please help I need this money so much! Many thanks

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