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12 February 2010

Insurance company have admitted making an error on insurance certificate but insist on witholding excess of £250. Can I challenge?

I recently had to make a claim on my car insurance after hitting another car (my fault). My insurance company have offered me £500 (write off) but say they will deduct excess of £250. However, my insurance certificate states £0 voluntary and compulsary excess. When I have queried this, they say it was an error on the document. Can I insist on having the full payout?

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