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17 September 2009

What's your breaking point on bad customer service? My credit card provider have hit 8 strikes and they're out.

Following my 8th complaint to a card provider (let's call them "BC"!) I threw in the towel. They'd used incorrect addresses, exposed me to fraud by posting cards to random places I hadn't lived in for years, made bizarre changes to my account, and to top it all off sent me emails that were borderline illiterate. I couldn't take any more blithering incompetence so I switched. I'd be interested to know what straws break the camels back for other people, I think I was daft to let it get to 8...

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