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What's your breaking point on bad customer service? My credit card provider have hit 8 strikes and they're out.

by LoveSoph 17 September 2009 |

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Following my 8th complaint to a card provider (let's call them "BC"!) I threw in the towel. They'd used incorrect addresses, exposed me to fraud by posting cards to random places I hadn't lived in for years, made bizarre changes to my account, and to top it all off sent me emails that were borderline illiterate. I couldn't take any more blithering incompetence so I switched. I'd be interested to know what straws break the camels back for other people, I think I was daft to let it get to 8...

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59

time2go posted
Much less tolerant... I would say 3
Posted on 17 September 2009 | Love 0 loves Report
22

OzsWorld posted
With ANY company where you are paying for a service - it's one chance maybe two chances and it's then time to move on.
With a credit card company (which causes you as much grief as it has you), I would have cancelled the card as soon as they exposed me to fraud. If a card company cannot get a simple thing like an address correct, then you'll have to wonder what else can go wrong.
Posted on 17 September 2009 | Love 0 loves Report
5

LMMortgageMan posted
3 strikes i'd say.
I'd also write a stern letter outlining the problems you've had to the CEO of the lender, making specific reference to the fact that they have left you open to fraud etc, and ask them what they are going to do to make it right, you might not get anything, however if you dont ask, you dont get.
Posted on 18 September 2009 | Love 0 loves Report
9

LoveSoph posted
Yep MortgageMan, I'm definitely going to go down the complaining route, they've messed up bigtime. Good advice to go straight to the top.
I think I've been too tolerant - thanks all for your input, I won't let them get away with it any more :-)
Posted on 18 September 2009 | Love 0 loves Report
5

LMMortgageMan posted
Good luck, keep us updated on your progress!!
Posted on 18 September 2009 | Love 0 loves Report
83

SmudgeButt posted
I've stopped complaining to my top card company (ok I'll call it BC too). Illiterate emails would be nice, also emails that don't say things like "if you want to discuss call me on XXXXX" and that's what the email had XXXXX not numbers! Promises to respond to comments that have never come at one point and a call from their head of customer services in response to another complaint!
And yet when I've complained a couple of times I've had a £50 credit to my card. But no explanation as if by sending me money (I assume it's them as they never say) I'll shut up and go away.
So I'll keep the card as it has an incredibly high limit on it on the off chance I want to max it out someday. But I'm keeping an eye on it as I've just had it now a year and a colleague has seen a annual charge be applied to his. Neither of us ever applied to BC but were acquired by them through various mergers of card companies.
Posted on 21 September 2009 | Love 0 loves Report

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