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13 July 2009

Whose responsibility is it to replace a lost insurance cheque?

A friend of mine recently received a £700 insurance cheque for a stolen bicycle. She banks with Citibank and had to send them the cheque to pay it in to her account. The cheque never got there. Now, the insurance company say that they will not stop the cheque they have already sent out as it is not their policy and it would incure them a charge from their bank. They have distanced themselves from the whole issue. What rights does my friend have - surely she can't just give up her insurance money because of a post office mistake? Thanks for any help you can give me.

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