Avoid These Budget Airline Rip-Offs!

Szu Ping Chan
by Lovemoney Staff Szu Ping Chan on 22 August 2008  |  Comments 41 comments

Budget airlines may have rock-bottom fares, but if you're not careful, you could get charged an extra £32 just for checking in a bag at the airport. Here's a guide on how to avoid these, plus other tips on budget travel.

Over the past decade, budget airlines have revolutionised short-haul travel. Low cost flights have really taken off, as Brits enjoy the idea of getting no-frills air travel at a fraction of the price.

However, as I wrote last year in The Hidden Costs Of Budget Airlines, sometimes `budget' doesn't always mean low cost, and many of them will slap on extra charges for things you take for granted with more mainstream airlines.

Despite this, budget airlines say they remain committed to providing travel at affordable prices. Just last month, Ryanair announced that despite a predicted loss of up to _60m in 2009 if fuel costs remain high, they would be cutting fares as opposed to raising them.

However, is this actually true? Or are the budget carriers simply stinging you in other places in an attempt to recoup their losses?

Here's how five of the budget airlines size up against each other. The end column shows the extra charges incurred should you pay for your ticket using a debit card and need to check in one bag at the airport.

Airline

Price per checked bag online (each way)/at airport (each way)

Excess Baggage Fees

Booking 

Fees

Price of 

extras

Ryanair

£8 for first bag, £16 for each additional bag (up to three bags in total)/£16

15kg allowance.
£12 per kg over

Credit/debit cards £4 each way. No charge for Visa Electron.

£32

easyJet

From £5/£12

20kg allowance. 
£7 per kg over

Credit cards 2.5% of fare (minimum £4.95). Debit cards £1.75 flat fee. No charge for Visa Electron.

£11.75

Flybe

£8/£12

20kg allowance. 
£9 per kg over.

Credit cards £2.99 each way (minimum £5.50). Debit card £1.50 each way (minimum £1.99) No charge for Visa Electron.

£19

BMI Baby

£7.99/£12

20kg baggage allowance. 
£6 per kg over

Credit cards £3 each way. Debit cards £2 each way.

£19.98

Jet2

From £5.99/From £11

17kg baggage allowance. 
£6 per kg over

Credit Cards 3.75% of fare (minimum £6.99). Debit cards 1.75% of fare (minimum £1.99).

£13.97

 

As you can see from the table, budget airlines make a lot of extra money from baggage and card handling charges. In fact, since my last article, fees and charges for budget airlines have gone up exponentially, as they try to bump up their returns as much as they can.

easyJet takes the top spot in terms of the cheapest baggage and booking fees, with only £11.75 in extra charges for checking in a bag and paying for your ticket by debit card.

Bringing up the up the rear is Ryanair, with a scandalous £32 in extra charges should you wish to check one bag in (£16 for checking it in + £8 in personal airport check-in fees + £8 debit card booking fee), which in Ryanair terms, can end up costing more than the flight itself.

In addition, not only do they have the least generous baggage allowance, but will charge you the most if you exceed it. Ryanair has also removed free priority boarding for those checking in online with no bags, and now charges £4 for this service each way.

Ryanair redemptions

In all fairness to Ryanair, if you only have hand luggage, check-in online, and pay for your ticket using a Visa Electron card, you can avoid paying for any of these extras. Just make sure you select this option when paying for your ticket, as it's easy to assume you have to check-in at the airport.

In addition, Ryanair along with easyJet flies to far more destinations than their closest rivals (for example, Ryanair flies to over 145 destinations compared to Flybe's 55).

Between these two top budget players, I also checked ten popular holiday destinations for a return ticket during the last week of November and found that easyJet was more expensive in eight out of ten cases, costing upwards of £10 more per flight than Ryanair.

However, from my experience, Ryanair also tends to fly to the more rural airports in some destinations (including Barcelona, Rome and Milan) while in many cases easyJet does serve the more central ones. Again, this is another variable you may wish to consider.

Bearing with the bare essentials

If you do plan to avoid extra baggage charges by only taking hand luggage onto the plane, bear in mind size and weight rules for these items.

Three of the five budget airlines listed above will let you take up to one bag weighing 10kg on board, as long as it has dimensions of no more than 55x40x20cm, although Jet 2one stipulates it should not be in excess of 46x30x23cm and Flybe specifies dimensions of 50 x 35 x 23cm.

If your bag exceeds this, you may be forced to check it in, meaning you will have to fork out for the inflated fees of checking in a bag at the inflated `airport check-in' prices.

You should also know that you will not get any complimentary food or drink while on board, so if you decide that temptation is too great to bear, be prepared to fork out cuisine prices for some rather ordinary food.

Alternatively, pack your own food (bearing in mind airport rules on liquids and what you can bring through security), which will cost you much less than anything you buy on board.

For more info on rip-offs in the airport, plus some great tips on to avoid them, check out Serena Cowdy's great article, Avoid These Airport Rip Offs!

Shop around

The final thing to remember before choosing your airline is to shop around. Search price comparison websites such as lastminute.com and Skyscanner, which look at both budget airlines as well as the main players to get the best price for your flight.

At the end of the day, it all comes down to personal choice and the type of traveller you are. Are you a business person carrying hardly any luggage? A couple just going away for the weekend? Or are you taking your family (and quite a few suitcases) away for a budget holiday?

All these questions are extremely important when it comes to travelling no-frills, and hopefully these few tips will help guide you the next time you're booking a flight. And whatever you do, don't just book blindly, as if you do, going `budget' can end up costing you more than you bargained for.

More: Avoid These Airport Rip-Offs! / Ten Travel Trips To Keep You Safe

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Comments (41)

  • chingfordian
    Love rating 0
    chingfordian said

    Can anyone tell me where I get a VISA ELECTRON card from? Thanks

    Report on 23 August 2008  |  Love thisLove  0 loves
  • colin106
    Love rating 0
    colin106 said

    Useful article. Although as a Scot I dislike being "ripped off" as much as or more so than the next man, I'm not sure whether the description fits any organisation that allegedly will hardly turn a profit in the coming year? To me, a rip off is the amount of government taxes we pay (largely wasted) the fees that private doctors and surgeons charge, the fees that lawyers charge to name but a few. Our country IS known as rip off Britain. To start the discussion rolling, and to act as The Devil's Advocate, one could argue that it is fair to charge per bag carried, for the use of credit cards which costs the airline say 2% in fees from Visa/Mastercard. (but not debit cards which have no corresponding cost) and for airport check in - staff costs - as opposed to online.
    The heavier an aircraft, the more fuel it consumes ( the nose is angled higher to produce more lift, therefore more drag) so it is fair to charge for weight. Carried to it's logical conclusion, the principle should be that not only the luggage should be weighed but also the passenger. What fun that would be! Imagine the comments from the waiting passengers - "bet she clocks in at 20 stone etcetera etcetera!" In America obese passengers are charged for two seats, so it is not beyond the bounds of possibility that the above could come to pass.
    Just one thing that Szu missed - EasyJet don't have a weight limit on hand luggage, although the figure has to be reasonable and the dimensions have to conform.

    Report on 23 August 2008  |  Love thisLove  0 loves
  • neptel
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    neptel said

    You missed the latest BMI baby charge (rip off) = £4 for checking in at the airport, so in addition to the charge for a 20KG bag, thats about £12 in total basic for taking a bag in the hold.

    Online check in is available but only if you have hand baggage - but as you can't check in online if you have a bag for the hold, it seems outrageous to me to then charge each person to check in.

    No doubt there is another watchdog who again does little to protect the consumer against these contradictory charges.

    Report on 23 August 2008  |  Love thisLove  0 loves
  • colin106
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    colin106 said

    Chingfordian - suggest ask your bank or credit card company for a Visa Electron card. However, it is not linked to your bank account like a debit card, so you have to top it up with cash.

    Report on 23 August 2008  |  Love thisLove  0 loves
  • canongate
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    canongate said

    Szu doesn't mention Ryanair's policy of not allowing passengers to bring their own food own board, thus obliging them to purchase the price-inflated and not very good sandwiches the company offers. If they have any that is - beware the second leg flight, since most/all of the consumables will have been purchased on the inbound flight.

    Report on 23 August 2008  |  Love thisLove  0 loves
  • TimeValue
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    TimeValue said

    I don't think it could be possible to be unfair to Ryanair. Don't forget the priority boarding scam. It works like this. You force all the passengers to queue up in a random line and keep them there for an indefinite period. They have no assigned seats so those anxious to avoid the less cultured groups of travellers that Ryanair attracts, dodge the squalling brats or just want to be able to stay together tend to get in line as soon as they can. But, if you pay another sneaky fee you can queue jump to try to limit your chances of sharing your journey with a half-cut Scouse who thinks you’re his mate or that you might be interested in football. That's if you male of course. If you female, well I dread to even imagine it.
    Ryanair treats its customers with open contempt. Admittedly about half the customers are little more than animals with a drink problem but the rest of us were just unfortunate or inexperienced when we booked our tickets. Still I don't think Ryanair should get away with treating passengers like cattle. They are the only airline I've been with where the terminal and cabin staff are openly rude to customers. Some may call it honesty and point out that BA's girls smile sweetly whilst spouting the company's lies but I'd rather have that than someone just one step from spitting in my face if I ask a reasonable and polite question.
    Then there’s the drinking issue. There are rightly dire warnings about drunken passengers. A person arriving for boarding appearing to be drunk will be refused access. Once on board a Ryanair plane though and the rules are off. Note the signs for cheap drinks if you buy bigger ones and pushers on trolley service. A bit hypocritical, don’t you think?
    I case I'm being too subtle, I don't like Ryanair.

    Report on 23 August 2008  |  Love thisLove  0 loves
  • deanrog
    Love rating 6
    deanrog said

    Sometimes the more rural airports can be more convenient. Ryanair's Venice North (Treviso) is closer to my house in the Veneto than is Venice proper.

    Why charges for debit cards but not for Electron?

    Report on 23 August 2008  |  Love thisLove  0 loves
  • cornishmaid
    Love rating 0
    cornishmaid said

    This is an interesting article on the morning of when we fly with Ryanair for the first time. My husband and I are not regular travellers, in fact we have only flown 3 times, but we decided to go and see a sick relative this weekend and looked into the possibility of flying. We are going from Newquay in Cornwall to Stansted to see the relatives nr Stansted and also some in Ipswich. We have got a fare for £35 each in total but we are only taking cabin baggage and have done online check in. We live about an hour from Newquay and we decided to give this a go as normally when we visit these relatives it takes us about 8 hours (with stops). I presume there is not time for people to get drunk in the space of a 50 minute internal flight, I hope not.

    In reply to Colin106, we used our son's electron card which IS linked to a high street bank, and we reimbursed him, so avoiding the card charges. Both our children had these visa electron's when they had their young people's account with Barclays, and my son still has his as it is up for renewal next year. My daughter's was replaced with a standard debit card when a bank atm swallowed hers last year. There was a limited use with them as not all shops or internet shopping would accept them. My son is fine now as he has an ordinary debit card with his student account which is at a different bank, so he keeps 2 accounts running side by side.

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  • palmino
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    palmino said

    This article really highlights how so-called low cost carriers have evolved to become no less expensive than the full service carriers. Consider British Airways, for example, who currently offer 32kg hold baggage allowance for FREE! There is no scandalous charge for checking in at the airport, and you get food and drink onboard - again for free! Weighing it all up, BA could actually be cheaper than the likes of Ryanair and Easyjet - and I notice they have just begun a sale...

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  • santastan
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    santastan said

    We travel frequently on Ryanair mainly to S/w France. Unlike Timevalue, we have never had any problems with their staff, always polite and helpful without being 'greasy'.
    Re rip offs, yes there are traps for the unwary, but if you take the trouble to read the details there should be no surprises. Despite all these extras we are still paying around £60/70 return trip, because we book early. We have used other cut price airlines and had no problem with them, but its all a matter of finding a flight from an airport convenient to you and nearest your destination.

    Report on 23 August 2008  |  Love thisLove  0 loves
  • K1NEY
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    K1NEY said

    I have just submitted a complaint to the Air Transport Users Council and to Trading Standards. I booked a seat at £6 each on each of 2 flights with FLYBE and the web page stated TOTAL PRICE £12. When I paid by Credit card they then charged me 2 Credit card charges despite the fact that I only made one payment of £5.99. (I worked out their profit on the Credit card charges to be in the region of 2500% but that is not cause for complaint albeit that it is annoying) My cause for complaint is that as they impose charges for Card payments it has to be clear and prominently displayed. Not so with Flybe. (A good example would be Easyjet which actually opens up a window outlining the charges when you hover the method of payment you are choosing)
    The other aspect of my complaint is that the TOTAL PRICE was clearly not the total price and was Misleading which would be in breach of the Consumer Protection Act. Wouldn't we all be much happier if all the airlines were up front with the pricing. It is the deceiptful way some of them impose charges on us that annoys the customer

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  • Geoff2000
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    Geoff2000 said

    In response to chingfordian: Can anyone tell me where I get a VISA ELECTRON card from?

    You can set up a basic account online with halifax and they will issue a VISA Electron Card. No money is required. Just top up the account, when you need to use the card.

    http://www.halifax.co.uk/bankaccounts/easycash.asp

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  • checuba
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    checuba said

    Living in Aberdeen, we are very limited to the amount of destinations we can fly to direct. Our only option is to change at Luton, Gatwick, Heathrow if we want a cheaper domestic sector or even Dublin, should we be lucky enough to get a ticket on Ryanair's one flight a day! That said changing flights and often airports too (e.g. Luton to Stansted by bus) makes life complicated and even more expensive. If you don't live near major international airports like Heathrow,Gatwick,Stansted or Manchester, then you are forced to work out your total travelling costs, as costs escalate when land transport and hotels are involved. If we want to travel abroad cheap from Aberdeen, we can spend at least three hours plying through fare quotes and timetables on different airline sites, coupled with land transport fare costing and timetables. An example: In October we are travelling to Sicily. The cheapest route we have found is to take the train from Aberdeen to Glasgow Queen Street, walk to Glasgow Central to take the train to Prestwick for a Ryaniar flight to Stansted, where we are forced to stay the night in a hotel because our flight to Sicily is around 6am. The train fares total around £30 each the Hotel £30 each and the Ryanair flight Prestwick to Stansted £45 each inclusive of charges (no suitcase). Other routes looked at: Aberdeen to Luton easyJet and Nat Express bus to Stansted - way more expensive. Train Aberdeen to London 7.5hrs, tube to Liverpool Street and Stansted Express - expensive and would have taken 11 hours total!! Aberdeen to Heathrow / Heathrow to Sicily BA or AZ - take a mortgage out!! (If you can get one). And we looked at many others. Land transport is now a major consideration with sky-high oil prices. Often the low cost carriers can get you nearer to where you want to go, averting large land transport costs, that said, if you're travelling to a big city, it might pay to take a mainstream airline. I'd also like to add, it would be really helpful if the CAA woke up to the fact that there is an urgent need for a link between Aberdeen and Stansted at least twice a day!!! I can't believe the airlines can't see this. If I had the funding to get an airline going, I'd fly this route myself.

    Report on 23 August 2008  |  Love thisLove  0 loves
  • helenjoanne
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    helenjoanne said

    Watch out for small print with the type of fares that you buy from companies such as lastminute.com. Most of the airfares on this are non-refundable and you may only find out this fact when you need to refund the flight. This happened to me and the only money that I will receive is the tax minus an administration fee of 45 quid... basically 1/4 of cost of the ticket. CHECK THIS OUT VERY CAREFULLY. This is NOT obvious. You could be paying a high premium for a ticket that is infact more expensive than going through the airline itself. I have advised the company to have this made obvious ie at the credit card booking stage.

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  • earlydawn100
    Love rating 0
    earlydawn100 said

    I am getting very fed up with all the flk about Ryanair. I travel from Bristol to Shannon frequently and ahve never been late,in fact am often early, and have had courtesy from those looking after us. I do not opt for getting on first any more as the line is longer than any other , filled with hopefuls. I find their system of booking simple and satisfactory, and quickly done.Well done those who work for Ryanair. I know that you are under great pressure but you do very well indeed. Maybe its the type of British passenged who needs complaining about... and I am British so i am not being racist.

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  • sukysue
    Love rating 0
    sukysue said

    Booked last minute holiday with Freedom Direct and then received email three days later saying as I hadnt booked my luggage it would now cost me £6.00 per case each way + 2% credit card charge. Flyglobespan cost £10 per bag each way if I booked at the airport.
    Booked it with Freedom Direct on 14th August still waiting on confirmation and receipt. !!

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  • richy257
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    richy257 said

    You could always move away from Aberdeen !!

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  • inscotland
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    inscotland said

    As said in a previous message, most of the airlines are struggling to make a profit due to rising fuel costs.

    More important than the 'issue' raised here is the massive amount taken by the Socialists in their taxes on air flights. If you voted Labour then you have no right to complain as it is them who have used their so called 'environmental' taxes to rip people off.

    Report on 23 August 2008  |  Love thisLove  0 loves
  • roderickeaton
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    roderickeaton said

    Good points there, inscotland, but don't get the Greens going. They walk on water so they don't need flights with carbon thumbprints. Given half a chance they will have us all paddling our own canoes to save the planet. Nevertheless, Green Hero Al Gore flew round the world making his carbon hoofprint to tell us all to reduce ours.

    Tax hike, Price Hike and Rip Off..True so true!!!

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  • Steve9989
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    Steve9989 said

    Another thing to remember with Ryanair is that the checked baggage allowance is NOT transferable even between passengers travelling together. We recently had to transfer items from one bag to another in the check-in queue as one bag was slightly over the (ridiculously low) 15 kg limit, even though the other was well below it. Exactly the same weight total weight, just more aggravation for us and everyone else trying to check in. Why, other than sheer bloody-mindedness.

    One tip is that I have yet to have carry-on bags weighed, so although the official limit is 10 kg, you can get away with much more if you can cram it into the correct sized bag, and you then avoid any charges.

    Report on 24 August 2008  |  Love thisLove  0 loves
  • mellowdrifter
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    mellowdrifter said

    One good tip, book seperate tickets through Ryanair!

    I tried to go the check-in online route, but as I'm from South Africa, I was forced to check in by the desk (even though there is no border control between the UK and Ireland)

    My wife is from Hungary so as a EU citizen she can check in online. Only problem is Ryanair refuses for one passenger to check in online while the other checks in via the desk. therefore I had to make it so both my wife and I chek in at the desk. If I had ordered seperate tickets I would've paid the charge for myself and my wife wouldn't have had that charge.

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  • d50wood
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    d50wood said

    Fully agree with checuba about the need for an Aberdeen - Stansted flight. It was a sad day when KLM took over Air UK and dropped the route. Ryanair could make a bunch of dosh and I could get to my French place with only a 20-minute taxi drive each end.
    However in response to richy257, it will take more than the lack of a Stansted flight to justify a move away from Aberdeen. Too much open countryside close to the city. And the house prices are relatively stable here compared to dan saff!

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  • pmc67
    Love rating 0
    pmc67 said

    Overuse of uppercase will be tamed (you can edit your comment to prevent this):

    rayanair is the worst ive flowen with.i travelled recently to glasgow and went to check in online ,but was 5 minutes late.so i went to the check in with my hand luggage and because i ticked online check-in when booking and didnt check-in online i had to go to customer services and pay a charge of six pounds.i offered them cash but there was a 3% charge if i did this ,so i payed by card.no please,thankyou or anything treated like i was stupid.the girl said that if i could find a computer i could check-in online but i had to remind her it was to late to do so.i will avoid this airline in future if i can.i wittnessed several people having to pay up.

    And now here are some pictures to help lighten the mood

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  • thepaisleypanda
    Love rating 0
    thepaisleypanda said

    PMC67

    "I TRAVELLED RECENTLY TO GLASGOW AND WENT TO CHECK IN ONLINE ,BUT WAS 5 MINUTES LATE."

    I can't really understand your gripe! The Check in desk needs a cut-off from online check ins to prepare the load list & to see who is expected at the checkin desks. Similarly, if you had turned up at the airport late you wouldn't expect to board would you?

    Also, you have several days to use online checkin - so, it is your own fault for leaving it to the last (& beyond) minute!

    Report on 25 August 2008  |  Love thisLove  0 loves
  • john8pies
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    john8pies said

    mmmmm.....not to sure of the POINT of comparing the prices and extras as you can only get certain airlines at certain airports, eg, Ryanair may well be the most expensive in terms of extras etc but if it`s flying from my local airport 2 miles down the road, I`m hardly likely to travel to London or elsewhere to try and save a few pounds in `extras`, and end up paying much more for travel costs etc!!!!!

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  • mudmover
    Love rating 0
    mudmover said

    Well, 1st post to a Motley article....

    I have to declare an interest, as I am a pilot with a non budget airline - the views expressed are mine and not my employers, etc.

    I will never travel on many budget airlines, or put any of my loved ones on their flights - and it's not an issue of cost!
    http://www.guardian.co.uk/business/2007/feb/20/theairlineindustry.travel
    Read between the lines, then try Google searches on Sesma or Basis (+airline), then try AAIB with the name of your low-cost airline. You may find the results enlightening!

    Don't get me wrong, there are some pretty safe low-cost operators out there - but you pays your money......

    Speaking of which, what happens when things do go awry - diversion due Wx, Canx service etc. These are the times you will really notice the difference between 'budget' (sic) and full-service airlines - the service recovery a major airline has access to is way better than any 'budget' rival - yes, there will still be delays and frustrations, but you shouldn't be left on your own having to fork out for a hotel room etc.

    ...and as has already been stated, many 'budget' airlines don't even fly to the recognised 'local' airport! Granted, that may be more convenient if your villa just happens to be closer to hicksville airport - but for the vast majority of people it won't be convenient at all! There is a reason these regional airports are so small - it's because no-one really wants to go there!

    Do your homework, choose wisely, and you may get a bargain. Include the majors in your searches, and you may be pleasantly surprised - adjusting travelling dates by just a day can have a major impact on prices - sometimes 2 singles can be cheaper than a return - particularly if your journey doesn't carry over a Saturday - (I don't know why, it's just the way it is.)

    Oh, and I could correct Colin106 on his reasons for extra drag, although he's nearly right (difference between form and induced) - but that would be picky! ;-)

    Safe flying!

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  • mudmover
    Love rating 0
    mudmover said

    ...a bit of a coincidence - this thread being about 'budget' airlines - and then Ryanair being in the news again. Whilst it seems to be a straightforward 'tech' problem - let's see how Ryanair treat these pax.

    Also, I note that the BBC is saying they were en-route to Barcelona Gerona airport - FFS! Gerona is about 70 miles from Barcelona!

    Some people never learn :/

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  • afisk
    Love rating 0
    afisk said

    I suspect that the "budget" airlines make most of their money from people who assume that they are cheaper than the regular airlines. I've never flown with them, because whenever I've checked the full costs I've always found that BMI (the full-service BMI, not BMIbaby) are always the cheapest, followed by BA. European airlines such as Lufthansa usually ofer better prices, too.

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  • BobSnugglepuss
    Love rating 0
    BobSnugglepuss said

    I have recently flown with Ryanair and had to pay the extras, still much cheaper than other flights though.

    I can't see the problem, apart from hidden fees. If they were a little more open it may be better.

    Especially for short flights, I think it is great what they are doing. Check in online, only take hand luggage and you can fly for hundreds of miles for next to nothing!

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  • eyebrowser
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    eyebrowser said

    I am a regular passenger with Ryanair over the last 4 years (I travel to Berlin about once every month) and have found them to be reliable and cheap.
    You do have to be careful when booking your flight not to include the default insurance which is a pain. But otherwise, they are fine! Just think of flying Ryanair as the equivalent of using a bus or underground.. If its frills you want go elsewhere.
    Also to the posting at 09:58 August 23 2008 by canongate: Ryanair does allow you to bring your own food on-board. http://www.ryanair.com/site/EN/faqs.php?sect=inf&quest=bringfood

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  • misterdiy
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    misterdiy said

    I fly to Dublin every week on business and have little option but to fly Ryanair from my local airport (East Midlands) as no-one else goes there.

    If I travel to Birmingham I can use Aer Lingus which has the advantage of allocated seats which is far less stressful than the Ryanair free-for-all. However this is prferable to Easy Jets categorised boarding which is terrible.

    I use East Midlands because it is the closest and easiest to park my car and Birmingahm is the worst aiport I have EVER travelled from with the awful police and stupid unloading restrictions, plus drop-off charges and speed cameras in alleged 20mph zones. Dreadful place.

    But getting back to airlines, I like Ryanair because it gets there on time usually, it is cheap and if you use priority boarding, you will get seat of choice.
    Aer Lingus is friendly, more expensive and rarely gets you in on time.

    Ryanair fleet is modern and clean and so in a world of little choice I think it a good option.

    When comparing cost it is best to use cost-to-get-there rather than the extras. My flights frequently cost 2p (both ways) so I cant complain

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  • pmc67
    Love rating 0
    pmc67 said

    PAISELY PANDA
    My gripe is it is not made clear on the website that you will be charged if you dont check-in online unless you read terms and condititions and interperet what they mean.Other websites are better and staff with better manners

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  • bloxojohn
    Love rating 0
    bloxojohn said

    Even if you pay all the extras Ryanair still tends to be cheaper (in my experience) than other airlines, so how is that a rip off?

    And once you're familiar with the rules and so avoid paying the extras (i.e. we manage to fit our stuff in our hand luggage for short breaks), their flights are still ridiculously cheap.

    It's worth pointing these things out to people (though the charges are all made clear anyway before you have to pay), so well done on that front, but do you really have to use such sensationalist and OTT language?

    Report on 26 August 2008  |  Love thisLove  0 loves
  • tmt101
    Love rating 0
    tmt101 said

    Can you imagine what people would say if these rip offs applied to rail or bus travel...?

    Report on 26 August 2008  |  Love thisLove  0 loves
  • LondonBus
    Love rating 1
    LondonBus said

    Ryanair does allow you to bring sandwiches on board - you may not bring alcohol or hot drinks.

    This is what their terms and conditions say:


    # Passengers are prohibited from consuming their own alcohol on board.
    # In the interest of safety passengers are prohibited from carrying hot drinks on board.

    Report on 27 August 2008  |  Love thisLove  0 loves
  • bloxojohn
    Love rating 0
    bloxojohn said

    ''Can you imagine what people would say if these rip offs applied to rail or bus travel...?''

    Sorry - my imagination isn't powerful enough to imagine a world in which I can get from Leicester to London as cheaply as Ryanir currently lets me get from Leicester to Italy. Nice thought though.

    Report on 27 August 2008  |  Love thisLove  0 loves
  • Penelopedot
    Love rating 0
    Penelopedot said

    We recently booked a holiday thru OntheBeach.com, and only AFTER agreeing the flight and hotel were we advised that the Thompson Flight we are booked on want £15 per head per journey for luggage, a total of £60 + the card charge!
    I have been onto the Thompson website and they do not mention this charge anywhere, simply saying that luggage on some flights cost a min of £6.50. So who is making the money? OntheBeach.com or Thompson? And what happened to putting these charges up front, so at least you are aware of them. The small print does identify that luggage charges can vary from £4 to £15, (£16 - £60 for a couple going on holiday) but I thought we were supposed to know the exact cost before we agreed to the purchase.
    To make matters worse we actually had two booking acknowledgements and only a constant flow of emails convinced them that we only wanted 2 seats and 1 room!

    Report on 28 August 2008  |  Love thisLove  0 loves
  • Robb1e2
    Love rating 0
    Robb1e2 said

    Came back on return Ryanair flight from Treviso to Liverpool on Thursday. Have to say I wasnt impressed with Ryanair's organisation in relation to queing. It was a mad rush for seats and something I do not wish to do again. I live approximately 90 mins away from Liverpool and for my outward flight had to leave home at 3am and then be prepared to put up with people rushing around. Would have much preferred a more expensive flight from Manchester (which is a similar distance for me).
    I was also somewhat taken aback by the cost of drinks on board the flight - a bottle of water/ hot chocolate on the flight - 5 euros each !
    Are these really Budget airlines ????

    Report on 31 August 2008  |  Love thisLove  0 loves
  • FoolSte
    Love rating 0
    FoolSte said

    I travel regularly all over the world, and have used BA, Virgin, EasyJet, Ryanair, etc etc.

    Some of the negative comments above are misplaced. They are called 'no frill airlines' for a reason. If you want your 'free' drinks on board then fly BA etc - but they really aren't 'free', as you have already paid for them in the flight cost.

    BA staff aren't that friendly either, Virgin are luch better (for example).

    At the end of the day, if you don't know what you are getting for your money, then you are a fool (with a small f).

    If you don't like the T+Cs then don't buy - simple really.

    Try taking your own food and eat them in the airport lounges, as you can't really eat them on board (it's like taking your own sandwiches to a restaurant), before you fly to wile away the boredom and to stop you buying the overpriced goods there too.

    Ultimately, stop moaning if you don't understand what you're paying for.

    Report on 01 September 2008  |  Love thisLove  0 loves
  • Hevv
    Love rating 0
    Hevv said

    Hey - now the ski season is coming up - with all the excess baggage. I've been 'had' by ryanair out of Stansted for excess baggage - One pair of ski-boots weighs - 'lots' My travelling companions had already learned - put the boots in the hand luggage. - even just one if only one will fit. I asked Ryanair after they told me it would cost £50 xs baggage, if I could put them in my hand luggage. I was told it would make no difference. This was a blatant lie - as on the way back I did just that and was charged nothing. I also wrote to Ryanair to complain and was offered a 50% refund (it did take 2 letters though!). Furthermore - if you are taking skiis, rather than pay per pair, or if you are meeting up with friends at the airport, you can take luggage straps and tie 2 pairs together thus making 1 piece of luggage not 2. As skis are charged per piece this will save currently about £20. Hevv

    Report on 15 September 2008  |  Love thisLove  0 loves
  • brimag
    Love rating 0
    brimag said

    Its not only budget airlines that rip you off

    This may be of interest in particular to groups such as golfers, hen/stag week-ends etc. I recently by accident found that Aer Lingus have a pricing policy which is not always to their passengers benefit. It's not on all flights so just check before you book on line

    AER LINGUS EI48 non-stop Belfast Intl to Malaga 15:30 Fri 13 Feb 2009

    Passengers Fare p.p.Taxes&Charges. Cost p.p.

    1 Adult £37.99 £19.99 £57.98

    Handling Fee £4.00 TOTAL GBP £61.98

    Passengers Fare p.p.Taxes&Charges. Cost p.p.

    2 Adults £47.99 £19.99 £67.98

    Handling Fee £4.00 £8.00 TOTAL GBP £143.96

    Passengers Fare p.p.Taxes&Charges. Cost p.p.

    6 Adults £47.99 £19.99 £67.98

    Handling Fee £4.00 £24.00 TOTAL GBP 431.88

    The web site shows the fares daily for the month, prices for 1 passenger £57.98 for two passengers and for 6 passengers the fare goes up £10 per

    passenger.

    In the month of February it is only on the 13th and the 15th showing this increase on this route. On checking the fare from Belfast to Milan similar

    increases on two days the 10th and 14th on the Belfast to Paris in happens on 7 days between the 6th and the 20th with the fare on the 9th going from £114.98 for 1 to £159.99 per passenger

    for 6 and on the 12th the £59.99 fare for one goes to £114.99 per passenger for 6. Other airlines may also be charging similar increases so anyone using what ever airline should check the prices before booking and then just book single fares.

    Attached find screen prints taken to-day, you can also check the web site to

    verify what I have found.

    Report on 29 January 2009  |  Love thisLove  0 loves

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