Ryanair costs more than British Airways

Alison Hunt
by Lovemoney Staff Alison Hunt on 16 June 2009  |  Comments 94 comments

The price may look cheap but with hidden baggage charges and other fees, budget airline flights can end up costing far more than you bargained for! Alison Hunt compares the price of a flight to Venice on Ryanair and British Airways.

With the credit crunch taking its toll we're all taking our finances more seriously and trying to get the best value for money that we can. Which is why the recently advertised £1 flights have been so exciting. After all, how brilliant would it to be to fly to foreign shores for just a humble quid?

Or is this too good to be true? Can airlines really afford to let us fly so cheaply or do they simply make their money back in sneaky charges elsewhere?

To put it bluntly, are budget flights really worth it?

Budget vs main carrier

I decided to compare a couple of airlines - no-frills giant Ryanair and main carrier British Airways, and finvestigated how much it would cost for two people to travel from London for a long weekend in Venice (9-13 July).

First up: British Airways (BA)

For a start you can choose how to book flights with BA, be it through BA.com itself, travel agents or consolidators. I chose to use the BA.com website.

Flights - For the weekend in question the cheapest flights I could find were £64 per person for the outward journey, and £77 return (both are the Euro Traveller class from Gatwick). The total cost including taxes, fees and charges came to £285.

Next: Ryanair

Ryanair's aim is to become a fully internet-based company, so while you can book flights via its call centre, it's cheaper to do so via its website.  And while its £1 flight promotion is now over, I was encouraged to see that it claims to still offer 1 million flights from just £10 (including Venice).

Searching for the dates in question, I found I could book the same weekend trip from London Stansted to Venice Treviso with Ryanair for just £9.99 each way.

Well then, there's no competition - that's £240 cheaper! Or is it?

Let's take a closer look

Unfortunately, things are not so simple. You'll have to work your way through Ryanair's minefield of fees and charges before you can see your true flight price.

Taxes, charges and checking-in fee

For a start that budget-busting £9.99 flight price does not include taxes and charges.

Next, as Ryanair is planning to phase out airport check-ins by October, you'll need to check in online before you board your flight - which is fine. But then you discover they actually charge you a checking-in fee to do so - a scandalous £5 per person.

And don't think you can avoid the charge by sweet-talking staff at the airport - turn up without your boarding card and you'll be fined a whopping £40!

What's more, the same goes for your return journey - so the last day of your holiday could be spent desperately trying to hunt down an internet cafe with a working printer.

So booking the flights above including the taxes, charges and £20 checking-in fee would actually cost £157.06. And we haven't even looked at baggage yet.

Baggage

BA passengers can check one piece of luggage weighing up to 23kg into the hold. An additional two pieces of hand luggage can be carried on board.

If you fancy carrying a similar load with Ryanair be prepared for some baffling charges. Passengers can pre-book up to three items of luggage, which are charged at £10 for the first piece (£20 if booked at the airport) and £20 each for the other two, each way.

But the combined weight of all three must be no more than a measly 15kg. To match BA's standard 23kg allowance you'll pay a shocking excess baggage fee of £15 per kg on the extra!

Sports Equipment

If you're planning to play any sports, watch out - Ryanair will charge you £30 for each pre-booked piece of equipment - £40 if you book it in at the airport.

Credit card charges

You also need to think about how you pay. Payments via any debit card are free with BA; should you pay with a credit card you'll be charged a £4.50 fee, per ticket. However, unless you have a Visa Electron debit card, Ryanair will charge a £5 payment handling fee per person, per flight.

Transfers

While the BA flight lands at Venice's Marco Polo airport, which is close to the city centre, Ryanair flights arrive at Treviso airport - approximately an hour from Venice itself via the airport coach (and with a 10€+ charge per person, each way).

Incidentals

And of course, while passengers can sit together in assigned seats with BA and are provided with free food and drink, fly with Ryanair and you'll have to deal with the boarding-bunfight and shocking sandwich prices, should you forget to stock up on snacks at the airport.

So how much could it really cost with Ryanair?

So, comparing like for like, if you were to fly with Ryanair (£157.06), check into the hold just one piece of luggage (£20 in fees, both ways) weighing 23kg (another £120 due to the expensive restrictions Ryanair places on heavy luggage), pay by non-VISA Electron debit card (£20) and spend £8 each on sandwiches and drinks on each flight (£32) you could be looking at a grand total of £349.06 - £64 more than BA. Eek!

Whatever happened to that lovely, £9.99 one-way flight we liked so much?

How to cut the costs

Well, we can trim the costs back of course. Bring as little luggage as possible and either check it in beforehand or carry it onboard yourself (you could even consider posting essential items out to yourself!). Stock up on food and drink at the supermarket before you fly and you'll save a packet.

Also, try and book during a promotional period. Ryanair claims that the check-in fee, for example, was waived for those who booked the recently offered £1 flights, which saves a hefty sum.

But all in all, it pays to read the small print before believing any budget airline's hype as flights are rarely as cheap as they're made out to be.

Generally speaking if you're happy to travel extremely lightly, travel midweek, bring your own food and drink, have no choice in where you sit and have no problem arriving at an airport miles from where you wanted to be, budget flights are great. But it's often worth just checking how much it would cost to travel by a main carrier - you may just be surprised.

More: What you are entitled to when your airline messes up |The best and worst Airmiles deals

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Comments (94)

  • WunchOfBankers
    Love rating 2
    WunchOfBankers said

    It's worse if you have a baby! Ryanair will let you take the buggy for free but not the car seat and travel cot which take up your luggage allowance (the travel cot alone weighs 11 kg).

    Also, BA flies to the city advertised rather than an WWII air strip 2 hours away.

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  • Honky81
    Love rating 4
    Honky81 said

    Hold on a minute though:

    - How do you get £130 for luggage for Ryanair? I don't see it!

    - for two for a long weekend 1 piece of luggage would be suffice one would claim (I am actually able to carry hand luggage only for 4 days but then I am male and don't shave while there!).

    - you only pay for hold luggage on Ryanair not hand luggage.

    - £8 for a sandwich and a drink??? No thanks.

    I mean Ryanair is bad on customer service and of course not as cheap as the headlines suggest, but hey real comparisons please.

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  • Brian Paterson
    Love rating 2
    Brian Paterson said

    It doesn't matter what it costs to fly with Ryanair. If they cancel a flight for any reason whatsoever, and they very often do, they will not help you in any way. THey will abandon you and give you no compensation and will not adhere to any E.U directives . Please do not book flights with this airline. Their business practices are appaling and they should not be allowed to trade.

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  • pandiculation
    Love rating 4
    pandiculation said

    Alison, whilst I agree that BA prices are often closer, all things considered, than many budget airlines, you're making an unfair comparison between specifically Ryanair and "any budget airline". Ryanair is run by a bunch of greedy, money-grabbing folk who don't care a jot about their customers whereas, for example, Easyjet is lovely to fly with and has relatively transparent fees and charges.

    Please don't lump all "budget airlines" into one. I'll happily fly Easyjet anywhere but you wouldn't catch me anywhere near a Ryanair flight.

    (And no, I don't work for Easyjet, I've just flown on just about every airline, budget or otherwise, and feel you're comparing apples with pears).

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  • Alec Knox
    Love rating 4
    Alec Knox said

    Ryanair are the worst airline I have ever used and that is a lot. But don't tar all budget airlines with the same brush. Easyjet for example offer modern planes, more transparent pricing and I have never been late on one yet.

     But the most important advantage of budget airlines is the competition. Imagine what your BA flight to Venice would have cost if there were no budget airlines. I remember these days twenty years ago when a London to Glasgow flight cost £200 (£450 at todays prices) and you needed a second mortgage to fly to, say, Athens.

    Lond live budget airlines ....except Ryanair.

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  • satprof
    Love rating 1
    satprof said

    Honky81 may think that Ryanair don't charge for hand baggage, but their allowance is for a single bag of no more than 10Kgs, and for a relatively small bag at that. BA's allowance is for a bag that is more than 40% bigger, and with no reasonable weight limit. On top of that, you can take a handbag, laptop bag or similar.

    As a seasoned traveller, there's no way you would ever catch me on Ryanair - I'd walk or swim first! Easyjet is much better, but is still very much a budget airline, but flies from useful UK regional locations. Easyjet, however, is often more expensive than BA for London airports at about 3 weeks before travel, which is roughly when I book. Outside London, BA has more or less thrown in the towel, which is a pity.

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  • mary
    Love rating 0
    mary said

    In late December, we booked flights to Cancun for September at a cost of £450 each using American Airlines from LHR - not bad thought I when compared to many others and the price we had been quoted at a travel agents.

    In around april, I discovered that we could have flown from East Mids with Thompson, so just to upset myself even more, went through the process of finding flights at the same time - they were about £25 cheaper ................. UNTIL I added the hold luggage, check-in fee, sitting together, booking fee, credit/debit card fee - the total was then over £1k - still more than adding the cost of a hire car from Nott's to LHR.

    Last time I used Ryanair, I wasn't too impressed with all the add-ons but the flights suited my purpose as in airport, destination, seat availability. BMIbaby are really not a lot better fiscally, still lots of hidden and add-on costs to be taken into consideration

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  • vixen71
    Love rating 1
    vixen71 said

    I've only flown Ryanair once but I am unlikely to repeat the experience, even though the flight was OK with no particular problems - although the whole check in experience was even more unpleasant than usual! My background is in aviation as a pilot and an aviation professional, but I've never worked for an airline, so I have a bit of an insight but no particular axe to grind. I was unimpressed by the cabin crew on one of the flights, whose primary concern should be the safety of passengers. The safety address on the outbound flight was garbled, rushed and completely unintelligible, I got the impression that in the event of an accident they would have been the first down the slide with the rest of us left to our own devices.  It looks to me like an outfit that would cut serious corners for profit and you just don't do that in aviation.  Given the choice I would stick with a so called "full price" airline, you get what you pay for and as has been said you might actually be paying the same or less in the end.    

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  • martinefaulkner
    Love rating 0
    martinefaulkner said

    So true, so true, I travel to Greece frequently and have given up on EasyJet and the likes as the prices rocket to unreasonable amounts so quickly - and also taking into account that with EJ I have to fly from Gatwick, Luton or Stansted - a hassle to get to and usually adding about £50 to the cost as the ridiculously early flights tend to involve cab fairs and approximately £15 each way on The Gatwick Express or the like, or an hour long bus ride from some random street in Central London, with BA or Olympic I can travel directly to Heathrow on a leaisurely tube at a reasonable time of day.

    I also find food and drink at the airport terribly expensive and you usually end up grabbing bundles of it in an attempt to cheer yourself up after the check-in fiasco that is usually the case with Easy Jet. Last summer I arrived at Gatwick at about 5:30 in the morning for my flight to Greece only to be stopped by EJ staff as I was about to step into the check-in hall and redirected OUTSIDE of the terminal to join a queue to just to get into the EJ check-in hall - let alone the queue for the check-in desk!

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  • MrPound
    Love rating 11
    MrPound said

    - bring your own food and drink - Remember that you can't take on more than 100ml of liquid of any kind, even water. All you can hope for is to buy a bottle of water (or other drink) at service station prices after you've checked in. I recently bought a bacon sandwich at LBA after I'd checked in. £4.50!!!!! Whatever way you do it, they'll get you in the end. The era of budget airlines is long gone and we'd better get used to it.

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  • Chris2U
    Love rating 0
    Chris2U said

    Ryanair's aim appears to be to make our flying experience as unpleasant as possible. Apart from check-in and boarding, which are guaranteed to be stressful and uncomfortable, the flight is even worse.

    Two weeks ago when returning from Pisa we discovered that passengers were prevented from sitting in the first 8 rows of seats. The reason given was that this was necessary to balance the plane. What nonsense, this was to avoid the front of the plane from being serviced when back at Stansted. Passengers were all squashed at the back to be constantly bombarded with the marketing of food, drink, hire cars and lottery tickets.

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  • MRJ
    Love rating 0
    MRJ said

    The dimensions of maximum hand luggage for Ryanair are also smaller than BA's. I checked this at Malaga airport recently. I presume Ryanair do this to ensnair those who just want to travel with hand baggage , and force them to pay for hold baggage!

    So watch out.

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  • Harvey Jones
    Love rating 22
    Harvey Jones said

    Harvey Jones here.

    Honky81, I think Alison answered your points at the end of her piece. I though it was a great article, and confirmed all my prejudices. I avoid RyanAir like the plague. Although I will admit it's time keeping is good, I just don't like being treated badly.

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  • WunchOfBankers
    Love rating 2
    WunchOfBankers said

    I flew with Easyjet to Rome once, they tried to flog bus tickets into the centre several times during the flight for about £15. I got off the flight and got a €2 bus.

    Ryanair are pure evil. The planes are old, the last one I flew on, I was sat next to the rear gunner!

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  • phbatbjco
    Love rating 7
    phbatbjco said

    so why are we both off to Belfast for the week end for £4 in total then?- no fees no hidden extras nothing else. Get real, organise yourself and if they cancell the flight then just accept it for what it is and build it into your costings. BA's price - god knows but a lot more than £4 for 2 people I suspect. Been on quite a few of these cheapies including the office outing to Dublin for the day - 30 people all for an average of about £10 a ticket. You get what you pay for so stop moaning. No doubt something will go wrong one day, but all the good trips we've been on so far will more than make up for it. By the way, we're not pensioners!

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  • lauradean
    Love rating 14
    lauradean said

    For security reasons you can no longer take very much food and drink through past the scanning process.

    Buying these items in the airport can be marginally cheaper than on the plane but is still much more than in the supermarket's so I don't think this point is really valid.

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  • montevarchi
    Love rating 0
    montevarchi said

    I'm afraid you are looking at this with an (as usual) Southern bias. For me to fly BA to anywhere in the world other than London I have the additional cost of the rip off fare to the already over crowded Heathrow or Gatwick airports.

    It is broadly accepted that Ryanair lack in customer care but even taking their additional costs in to account I am able to travel to Rome on a regular basis at realistic all in prices (including the cost of hold luggage) of less than £100 per person. The airport used may be WWII standard in some eyes (in my opinion it is pretty good) but my luggage gets through quickly and I can be on the road within 1 hour of landing (the other Rome airport can be 2 hours).

    Ryanair clearly advertise their hand luggage allowances and the bag sizes which are the same as Easyjet. Love them or hate them, without them operating from provincial airports we would all be having to travel via London and quite frankly I'd rather walk. As for BA they can go to hell. They dumped the North some time ago so why should we want to use them now or in the future.

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  • tomsutcliffe
    Love rating 0
    tomsutcliffe said

    It is not true in my experience - flying often with Ryanair over the last 7 years - that they "often cancel flights". Yes, they fix their published schedules to enable them to claim to be "ahead of schedule" most of the time. But yes Ryanair can be cheaper than most alrernatives such as German Wings or Air Berlin. You have to play the travel game their way to get the best out of them. But believe me it can often be extremely economical - and not bad even when you are having to pay for use of a credit card or for baggage in the hold. The big catch is checking what it will really cost to get to and from the relevant airports at each end. But being able to pay a cheap one-way fare can be very good for many sorts of visit to Europe. I prefer the style of service one gets with Easyjet who are not quite as punctual but often around the same price. BA are really far more expensive most of the time and for most journeys - as are Lufthansa and Air France. Ryanair handbaggage is 10 kilo max. But that is not so hard for 4 days in the summer, and I carry books and paper which are heavy. Looking at 20 or 30 return flights on Ryanair over the last 3 years, I'd say the total Ryanair price for each return has never exceeded £100, and the price for BA has only very occasionally been less than £100 - which is why I rarely even bother to check BA. And that is without the continuing disaster of Terminal 5's slow slow security check system. All cut-price airlines charge for crrdit card usage. The extras that BA provides for free you are frankly paying through the nose for - just like Eurostar that terrible monopoly scandal in their so-called luxury classes. But if it's worldwide travel you want rather than Europe, then BA has something to offer. Also weekends are inevitably more expensive. Cheap air travel tends to be midweek.

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  • phbatbjco
    Love rating 7
    phbatbjco said

    I agree with monte and tom. However please note we are southerners, but probably worse off than northerners as we are way south in the south west. At least in the north you have Manchester and at a stretch Birmingham. It's the moaning minnies in the south east that this article emanates from - as far as transport is concerned they dont know how lucky they are

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  • killick_becki
    Love rating 58
    killick_becki said

    Last year i took a flight from Blackpool with Easyjet. Only budget airlines use blackpool as far as i know. The after check-in facilities are basic and there is only one room so you can't really miss your flight due to being at the wrong lounge. The parking was cheap and i didn't have to travel as far as i would to get a "non-budget" flight. I only took hand luggage and managed 1 bag for 2 for 4 days (although you obviously can't take sun cream, deoderant, shaving gear). Even buying those at our destination, we managed to save over £100 each.

    Plus when we came back, it was about 10 minutes off the flight before we were at the car. Quick customs check and out. I've heard baggage is also extremely quick, about 20 minutes and you are at the car.

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  • jujubigbird
    Love rating 0
    jujubigbird said

    I am one of those southerners now, although i am originally from the north, i live 25 mins from heathrow, 45 from gatwick and about 85 from stanstead.

    First of all I think the article has added far too many charges! For a long weekend surely hand luggage would be suitable, what are you going to do with 23kg of luggage? I don't even have that much for a week away!

    BAs prices just aren't justified that is why they have made huge losses and the budget airlines have made huge profits, also a lot of routes BA have sold, they sold a lot of their Spain routes to Easyjet so now we have to fly with them or ryanair to Alicante or pay double and fly monarch! I can't argue with the budget airlines, our lastr return flight to spain last month was 60 each and later on in the year it is 55, if you don't want to get ripped off for food on the plane eat before you get on, only take hand luggage (they rarely check the size, think this has been done once in the last 6 years for mine and it fitted so i have used the same case) and pay by debit card.

    Ryanair is good for what it is which is a no frills airline, you have to take the advertised fares with a pinch of salt which isn't ideal at all and should be stopped but this may change. I would never take hold luggage on a budget flight but i rarely take it anyway, for people who do a short hop flight with hand luggage there are no problems, the only thing that annoys me is that ryanair is now charging for online check in so whereever we have the option of using easyjet instead we will do, not that we have too much choice on our usual routes. Monarch is usualyl twice as expensive than easyjet, ryanair do fly to alicante from gatwick but most of their other flights are from stanstead so we don't use them too often as its a pig for us to get to.

    I do miss seat numbers though....the usual melee to get onto the aircraft is not something i look forward to!

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  • jujubigbird
    Love rating 0
    jujubigbird said

    reading through other comments, if i am paying 55 quid return for a flight to spain and the sun which is two hours long i don't care if they sit me on the wing! i will even stand in the aisle or on the pilots lap i really don't care, pack me in just get the plane to its destination at some point before next year

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  • kjm
    Love rating 1
    kjm said

    Totally agree with Brian Patterson and I would never fly with Ryanair again if you paid me. Last time I went was when my son was 5 years old - having paid the extra £2 for priority boarding at the time (don't know if this still happens or has gone up), we still ending up in the bun fight to get seats. Result was a very worried 5 year old and a mum that had to push other ppl out of the way to make sure he didn't get trampled on.

    Never again, even if you paid me.

    Easyjet is a completely different story - no hidden surprises, fly to proper airports and you get treated like a human. Recommend them every time

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  • LAWR3NC3
    Love rating 9
    LAWR3NC3 said

    This is a good article & confirms many of my existing prejudices. A fair point was made by an earlier responder, viz that without the budget airlines BA's etcs ticket prices would indeed be sky high (pun intended!). So we should give them some credit.

    That said I remain confused by those many people who believe that they are in some way being patriotic by flying with BA. They milk this connection for all they can (hence the Union Jack tail fin) but they are a public company carrying out most of its business abroad & thank goodness are not owned by the UK govt.

    I do not think that this comment should be a rant against any particular airline. No one who travels by air can be immune from some truly dreadful experiences. I have generallly been lucky but will share the following litttle(?) 'fiddle' BA operates:

    The tickets you buy are stated as non-transferable. If there should be a slight discrepancy between, say, the spelling of your christian name on the ticket docket & your passport they have got you! I was on a trip to Vienna with a bunch of mates a couple of years ago, & my ticket was booked by one of them in my 'familiar' name ("Harry" instead of "Henry"). When this was discovered I had to buy a full rate ticket & did not even get a refund on the ticket I had purchased. I probably sat in the same seat that I would have used for my additional ticket (the flight was not full). The additional cost was around £800 which was 4x what my mates paid for their tickets.

    Needless to say I disputed this with both BA & AUC (Air Users Council) over many months, but eventually had to give it up as a lost cause. BA's justification for this unconscionable behaviour was that a name change generally means a change in the person travelling & it was irrelevant (to them) that this did not apply to my case. Interestingly, BA acknowledged the possibility that operating this approach, just possibly, might not always be fair to their own customers if, as in my case, the name change did not involve a different passenger. In fact they had the gall to suggest that had the person making our group booking ticked the appropriate box (allowing us to change the booking) then BA could not have charged us the additional £800.

     

    There was no dispute that: (a) Issuing me with a new ticket had a negligible cost to BA. (b) That BA’s excuse for charging us the additional £800 was that name changes usually involve a change to a passenger (& therefore a new contract of carriage) but that this was not the case in this instance.

    (c) That ticking a box would have allowed us to have a new ticket issued at no additional cost.

     

    The AUC, though paid to protect the consumer from unfair trade practises of exactly this type - which they fully acknowledged - appear powerless to restain carriers from operating these simply appalling ticketing practises. 

    HstG.

     

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  • JackRuby
    Love rating 0
    JackRuby said

    This is unsurprisingly like every other fool/lovemoney comparison I have ever seen, inc. supermarket comparisons and phone tariffs. The comparisons are flawed and generally not helpful to the consumer.

    BA and ryanair are completely different business models, and the comparisons, unfortunately, have to be made on a case by case basis. Pulling venice out of a hat is arbitrary. Are we assuming that everyone flies to Venice at a weekend? Should this comparison also include business travel?

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  • sirpaulmac
    Love rating 2
    sirpaulmac said

    Okay okay - the Ryanair debate will rage on regardless, which is exactly what Mr O'Leary intends; he obviously believes the old adage that there's no such thing as Bad Publicity! The point I believe he's making in providing flights at absolutely ridiculously low prices, then loading everything he possibly can on all the other potential cost items, is that ALL people prepared to travel on a budget airline are doing so BECAUSE of the low price. It's no frills, and by cutting "extras" to the bone, he's offerng us all the challenge of travelling really cheaply, by dispensing with just about everything bar the flight itself, or hedging one's requirements by selecting which of the "chargeable" items one wishes to take. 

    Speaking from experience gained from taking over thirty Ryanair flights over the last three years or so, we have always played the game his way, and done our homework very thoroughly before booking. As a result, we have been able on several occasions to travel for ONE POUND ONLY to such places as Bergamo, Marseille, Beziers, Knock in Ireland and so so - and that is the actual cost to us, because we've chosen flights where the promotional offer includes all charges and taxes. We then use a Visa Electron card to book with, carry hand luggage only (we've gone to the trouble of acquiring cases of EXACTLY the maximun size allowable for the cabin), check-in online (admittedly this now will cost a fiver, I think, but I'm working on ways around tbis one!), take our own sandwiches, and never, ever buy scratchcards! And even if Mr O'Leary starts charging a quid for use of the (single) toilet in future, we'll be prepared to plan ahead and cross our legs for the entire journey if neccessary. In other words, we play the Ryanair game as fully as he will allow, and as a result we end up with sensational travel bargains.

    Whingeing about poor service and so on is daft - and to my mind not completely fair. Yes, you can't expect - and don't get - the red carpet treatment at any stage of your journey, but you're paying nothing for it, so it's hardly a surprise.  And I have to say that, in all the flights I've taken with Ryanair, not a single one has ever been late, or cancelled, and I have no gripes at all in that area.

    Sure, we hear stories of Mr O'Leary telling disgruntled passengers that they can hardly expect to be put up in hotels if flights are badly delayed or cancelled, for the simple reason that they haven't really paid for anything in the first place. Is he right or not? Right.

    And you only have to look at his rate of expansion, and the capitalisation of his airline, to realise that his customers, whilst many may be disaffected by all the very public negativity surrounding the Ryanait image, DO continue to come back in their droves.

    By all means travel on a "proper" (expensive) airline if you prefer, but I for one will continue to play the game the O'Leary way, and have fun avoiding all his clever little demon tweaks to take money off me, ending up with bargain after bargain. And let me just add that I actually LIKE the "WW11" airports he uses - they're quick to pass through, especially with just hand luggage, and don't suffer from horrendous Heathrow-like queues and mayhem!

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  • ohoraherecaptain
    Love rating 0
    ohoraherecaptain said

    Interesting and aggressive bunch of responses!

    I agree with peoples frustrations but would like to put all this in some timeframe context.

    As one or two people refer back to the monopoly and charges that existed prior to budget airlines transforming the frequency of mass travel I have to speak up for them.

    I have possibly travelled with Ryanair a couple of hundred times and yes I could write a book but I have had completed round trips [mostly to Ireland] for less than £10. 00. I have had three serious incidents whereby I suffered serious costs and time issues and you can throw in probably another half dozen times whereby delays and service was well below par. But this is over 20 years.

    What’s going on recently – say the last 18 months certainly can’t continue – in my view. Aviation is not the only industry that has to look to the future and see the need to transform itself. Ryanair’s management have a reputation of been crude, blunt and in my view reckless. Service industries need to adapt to recessions. Even big guns can fall through the floor.

    Culturally budget airlines have provided the public with options that could hardly have been imagined a quarter of a contrary ago and if you work the technology you can still score.

    Just one question. Why is it a problem for people to obtain or have an issue with using an electron card? It’s free and you can set it directly to your current account.

    By the way, I have nothing to do with Ryanair in any shape or form other than to being a frequent flyer.

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  • MrsTrellisOfNorthWales
    Love rating 18
    MrsTrellisOfNorthWales said

    I wonder how many people are aware of the ruse of cancelling flights if they are "light"? This means that if a flight is underbooked to the extent that it would fly at a loss, the flight is cancelled - usually with the excuse "for technical reasons". The airline then uses the passengers from the cancelled flight to fill any spare seats on the next flight which is heading in approximately the same direction!

    This practice has been going on for decades. And the scheduled airlines are just as guilty as the budget airlines - the only difference now is that the passengers should now get some form of compensation. This was not the case when I had this very experience with Iberia 25 years ago!

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  • MrsTrellisOfNorthWales
    Love rating 18
    MrsTrellisOfNorthWales said

    @sirpaulmac - if you do manage to find a way round the Ryanair £5 check-in fee, please share it with us!

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  • prester john
    Love rating 0
    prester john said

    My personal experience of using Ryanair was so poor that I decided I would never under any circumstances use that airline again, even if it meant not travelling to places where they are the main or sole airline.

    It was not primarily a matter of comfort or racing for seats but rather the gross discourtesy of their staff, whose style was perhaps more appropriate to herding prisoners into the prison bus than actually dealing with fare paying customers.

    Nothing I have read about them since, nor the obnoxious pontifications of their executives, has done other than confirm this judgement.

    Let me say this is not a general criticism of budget airlines, although I agree that the fares usually end up being much closer than you might expect from the hype

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  • MattP
    Love rating 0
    MattP said

    I agree that Ryanairs pricing practices are questionable, hidden charges etc, however, the price of a Ryanair flight can be trimmed to a fraction of £350 to suit travellers needs and budgets. As far as I know you cannot with BA

    The 'fines' for making mistakes, not printing boarding passes etc are extortionate, but you soon learn. I guess it's these charges that keep the prices down for the rest of us

    Also some of the comparisons people are making aren't quite fair. One is a budget airline, the other isn't. What is it you're looking for? For short European flights it's Ryanair / easyjet for me almost everytime. The flight isn't long enough for me to worry about good service (which incidently I've rarely found on BA anyway), or food or drink. Just get me there. And the coach transfers into town when flying budget aren't too much of a hardship. They're regular, comfortable and cheap

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  • moet1234
    Love rating 1
    moet1234 said

    I would rather walk than take Ryanair!! British Airways is excellent. Give me the expertise, training and courtesy of all the British Airways crew than the cattle market you have with Ryanair.

    Let's start waving the flag for them.

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  • ajay71
    Love rating 0
    ajay71 said

    I find this article completely and utterly biased. It is not a fair comment on Ryanair at all. Myself and my family and friends all enjoy flying Ryanair on a very regular basis and it is what it is. Ryanair aim to be the local bus of the air. If you need to fly between different European cities on a regular basis with hand luggage only then Ryanair are BRILLIANT.

    I also would like to point out that of all the airlines we have ever flown, Ryanair are THE ONLY airline to ever take off and land PERFECTLY on TIME!

    The answer therefore is...if you can't book online, check-in online and wish to take half your wardrobe with you wherever you go.....Fly with another carrier we Ryanair lovers don't want you on our flights!

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  • phbatbjco
    Love rating 7
    phbatbjco said

    sirpaulmac - yes we are exactly the same Bergamo, Bergerac (£1.15 each return, last Oct) Dublin (£2 each) Belfast (£2each) Shannon (£2 each). Got ripped off for Girona as had to pay £10 each. Yes play O'leary at his own game, eat, drink and pee before you go, wear your underpants for 2 days and buy your suncream over there. Dont know about a 4 day away trip I reckon I could manage 2 wks on hand luggage!

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  • pm67
    Love rating 1
    pm67 said

    I have no choice but fly with Ryanair since they are the only airline which operates a direct flight from Bristol to Hungary. (Indirect flights usually take almost a day!) However I can say Ryanair is the worst airline I know about. Their website is a joke: It's cumbersome to use and most importantly I found out the hard way that the only browser they support with payment is Internet Explorer, using Firefox results in a obscure error and declined transaction. I could tell stories about their customer service. Their fee policies are hideous.

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  • Sassyka
    Love rating 0
    Sassyka said

    One way of getting a free drink past security is buying a newspaper at WHSmith as often the Telegraph or Guardian come with a free bottle of water. At least you get something to read at the non-inflated price and a free bottle of water.

    I've not flown with Ryanair for some time and it was in the days before all the additional charges got levied. I tend to fly EJ from Scotland and will be flying Jet2.com this summer. There are more budget airlines operating from Scotland to mainland Europe unlike BA who've shut their Glasgow operation down.

    Out of principle I would rather not fly Ryanair if they charge £5 per ticket per flight and all paid on the one bank card.

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  • wally144
    Love rating 26
    wally144 said

    @sirpaulmac Playing the Ryanair game will get you the best deals. However, I do find that Ryanair staff are often discourteous, and are more interested in selling food or scratch cards. Do they get a commission on sales?

    I also make a point when clearing security at STN or LTN or other big airports, to seek out the Boots store. You can buy a Meal Deal , including a sandwich, dring, and crisps or granola bar for £2.99 or less. This is particularly useful for the very early flights when I don't have breakfast before I leave home.

    Long live budget airlines, they keep the national carriers honest!

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  • ses
    Love rating 0
    ses said

    "Stock up on food and drink at the supermarket before you fly and you'll save a packet".

    Apart from all your drinks will be confiscated from you at security......

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  • rightoncommander
    Love rating 14
    rightoncommander said

    The idea of Ryanair is great - why should you pay for cheap peanuts that you won't eat, the weight of flying other people's baggage etc? If you choose to take loads of luggage, or eat a hearty meal, you should pay for that and let more frugal fliers travel more cheaply. This is the principle of all budget carriers.

    Sadly, the reality at Ryanair is far removed from this ideal. After all, I can't choose not to pay airport taxes. I can't choose not to check in. Charges that every customer must unavoidably pay would be included in the advertised price of any company with a shred of morality.

    Further, flying with Ryanair has been described, both by supporters and detractors, as "playing their game". This is quite right when it comes to baggage charges, food and the like, as we are reducing the cost to Ryanair of carrying us, the quid pro quo of our cheap ticket, but Ryanair take this to an ugly extreme. Ambushing passengers with extra charges for unforeseen circumstances or innocent mistakes is a bridge too far. And let's not forget that Ryanair charge disabled passengers extra for a wheelchair, or even refuse to allow them to board at all. A quick web search will show these stories from reputable sources; indeed, the story about the blind group was the moment that I swore never to fly Ryanair again.

    It comes back to the point about choice - those who are not making choices that increase Ryanair's costs should not be charged, or otherwise penalised - after all, running an airline is a risky business, but flying shouldn't be. I cannot imagine booking airline tickets in the knowledge that the slightest deviation from the norm could result in me being stranded, required to buy a ticket from another airline or forced to pay extortionate charges for circumstances outside my control. I cannot imagine ever having such peace of mind flying Ryanair, so the other budget carriers will get my business every time.

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  • pm67
    Love rating 1
    pm67 said

    Update:

    Well, I just HAD TO try booking another Ryanair flight. Now the very same obscure problem occurs with Internet Explorer as well. Now I know it's not worth calling customer services because, after ages on the phone, they would just say "our website is very busy, perhaps please try again". It's appalling.

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  • phbatbjco
    Love rating 7
    phbatbjco said

    pm 67 can I suggest 1. using someone else's computer or 2. using an internet cafe who use IExplorer. If this is too inconvenient for you then yes you will have to pay more to book.

    After all you made the CHOICE to install the little used Firefox, shoudnt Ryanair also have a choice not to support bookings on it? Why should the majority of us who dont even know what Firefox is have to pay for the minority of users who for the same reason they wont fly Ryanair will not use anything from Microsoft I suspect. Forgive me if you are being labelled but I only have your comments here to go on

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  • Iamcoldsteve
    Love rating 311
    Iamcoldsteve said

    I also don't think thqat the comparison is either realistic or fair. dding that amount of baggage (just because you can !) isn't realistic.

    If you are going to compare the things, then at least make it fair and reasonable.

    I fly often, longhaul is usually with BA (Executive Club card holder) and short haul is usually with the low cost carriers. At the end of the day, if people don't know what they are getting, or shop around on price, then more fool them. Short haul invariably is only a shorter stay and hand luggage is easy (male and do take shaving kit etc!) - even on business for 4-5 days.

    One tip for free water after security. Take an empty bottle and ask one of the coffee shops to fill it with cold water, easy.

    I wouldn't buy anything from any of the cheap airlines, be that checked in luggage, food, drinks, insurance or any optional extra.

    As said previously, you have to play them at their own game, shop around and know exactly what you are getting yourself into. You may not agree with Ryanairs (for example) charging policies, but at least you know about it)

    If you don't do these things, then who is to blame when it all goes wrong?

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  • Iamcoldsteve
    Love rating 311
    Iamcoldsteve said

    I have used Firefox previously without issue.

    P.S. Firefox is quicker, more secure and easier to use than IE (which is poor and slow)

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  • MrsTrellisOfNorthWales
    Love rating 18
    MrsTrellisOfNorthWales said

    Whatever one might think of Ryanair, there is one particular instance where they are guilty of nothing short of theft.

    If a flight is cancelled, the passenger is entitled to a refund of the taxes. These belong to the government, not the airline, and are only payable if the flight goes ahead - the airline is NOT entitled to keep the money under any circumstances.

    Ryanair will (grudgingly) refund the taxes if a flight is cancelled - but will charge a €10 per passenger "administration fee" for doing so!

    Does anyone know of any other airlines which also steal their passengers' money in this way?

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  • oldhenry
    Love rating 267
    oldhenry said

    Thank godness there are proper airlines to fly the altlantic. No mention is made of seat pitch. This is more important that gettimg a sandwich.

    What is Ryanair seat pitch? I have never flown them so do not know, but I would expect 31inch ,no less, to be comfpratable.

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  • phbatbjco
    Love rating 7
    phbatbjco said

    more room in a Ryanair seat than a car seat for a 2 hr journey imho!

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  • pm67
    Love rating 1
    pm67 said

    @phatbjco:

    " little used Firefox" ?? You really don't know what you are talking about! Probably most of the world is using Firefox now.

    Until about a couple of months ago Firefox worked fine on Ryanair's site. Then I couldn't book a flight for days. Customer service had no clue, they said the site must be too busy and

    let me try in the evening or at various other times. I did that several times for days and then by chance I discovered that it worked with IE7. In the meantime this machine was updated and now it has IE8 which just produced the very same obscure error and declined transaction like it was the case with Firefox.

    Yeah, now I must go and find a machine with IE7 installed. Or lose some more hair until I find the right combination of the month to book a flight with my Ryanair credit card.

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  • Gooner
    Love rating 0
    Gooner said

    I don't think I have ever read more ill-informed post on this site than that by phbatbjco . Illiterate posts like this don't deserve the space allocated to them.

    All companies with a web presence know of Firefox and even Safari (whether you as a user knows of them or not) and know that their web-sites should be optimised for all if there is any degree of professionalism to be attached to it. It is pure laziness on the behalf of the company employed by Ryan Air to build the site - probably the cheapest company they could find - which just about sums up the airline in general (to get back on post).

    I personally will use any budget airline other than Ryan Air as I don't want to play their game - I just don't have the time to waste and would rather pay extra for the better customer experience.

    I do however applaud the fact that budget airlines exist as everyone can see the differences they have made to scheduled airline prices on European destinations since their inception.

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  • phbatbjco
    Love rating 7
    phbatbjco said

    thought it would wind you up pm!(;

    I know a lot of people with PC's/ laptops running into the 000's - only one (my son) uses Firefox.

    see Iamcoldsteve comment above - perhaps its your machine thats at fault

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  • pm67
    Love rating 1
    pm67 said

    I was wrong, Firefox has a mere 22% share as opposed to 65% for IE.

    http://en.wikipedia.org/wiki/Usage_share_of_web_browsers

    So it's the second most used browser. For the time being.

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  • phbatbjco
    Love rating 7
    phbatbjco said

    Thought this was a debate about Ryanair not Firefox

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  • pm67
    Love rating 1
    pm67 said

    Yes, it's about the extremely poor service Ryanair provides.

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  • phbatbjco
    Love rating 7
    phbatbjco said

    As always one thing Ryanair does generate and that's polarised views!

    Once I have had my bad experience with them then my views might change, but to date it's all been great apart from the trumpets when you land on time - yuk!

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  • pm67
    Love rating 1
    pm67 said

    @Gooner:

    If I had a reasonable choice I'd avoid using Ryanair as well even if it means somewhat more travelling and cost.

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  • pm67
    Love rating 1
    pm67 said

    There's no denying that their flights are at least usually on time unlike other airlines.

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  • Gooner
    Love rating 0
    Gooner said

    @pm67

    Fortunately I have always found an alternative to Ryan Air for the destinations I wanted. I realise this may not always be so.

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  • phbatbjco
    Love rating 7
    phbatbjco said

    Gooner you may have travelled with other airlines but have you ever travelled for £2 or £1.15 return - no extras?

    Why for example should I pay £90 odd return to Bergerac from Exeter with Flybe when I did it from Bristol with Ryanair for £1.15?(within 15 mins of landing we were sitting in our hotel room in the centre of the city!) Now that's what I call a good service. At Heathrow it takes 15 mins to walk to the luggage carousel!

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  • maverick964uk
    Love rating 0
    maverick964uk said

    recently flex with flybe and ended up with outrageous excess baggage charges. Wont be using them again no matter if southampton to malaga is convenient.

    If you are going on a summer holiday then you need clothes so I dont know what they expect. All these charges on top are just a mechanism to suck you in to a "so called" cheap flight.

    Also with Ryanair, same again plus another cost are the travel costs to get to the airports like stanstead and others that are not run of the mill.

    Stick with BA is what I say !!!

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  • Gooner
    Love rating 0
    Gooner said

    @phbatjco (the Ryan Air ahareholder))

    Still with the ill-informed remarks then.

    Actually yes I have - with BMIBaby (some time ago) and BA. If you read my post properly - you will see that I still travel the budget airline route wherever possible (just not Ryan Air) and as I have a relative who works for BA I am able to obtain good prices for travel with them (admittedly on stand-by but never been thrown off yet).

    As for airports - I am no more a fan of Heathrow or the main provincial airports (e.g. Manchester) than you - I always fly from Liverpool wherever possible.

    By the way - anyone told you - walking is good exercise.

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  • phbatbjco
    Love rating 7
    phbatbjco said

    By the way Flybe refers to itself as a "cheap flights" company - cant understand why as I have never seen a cheap flight with them

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  • pm67
    Love rating 1
    pm67 said

    Update:

    Paying for a Ryanair flight with Firefox 3 and Internet Explorer 8 currently doesn't work on Windows Vista Business. Trying it on an identical office PC (IE8) gave the same result.   The "Internet support line" costs £1.00 per minute.

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  • phbatbjco
    Love rating 7
    phbatbjco said

    plenty of walking done down here already as we dont have any public transport in the South West!(;

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  • horse
    Love rating 0
    horse said

    A great deal of what is being said here particularly about Firefox and Ryanair is pure CR*P

    Five minutes ago I booked a Ryanair flight for two to Gerona, return from luton

    Total cost £26.80 for two. BEAT THAT!

    I booked it using a visa Electron card and via Firefox. Took me less than five minutes to do it

    The Ryanair site works fine with FIREFOX, MSN, IE7,OPERA, AND ANY OTHER BROWSERS I HAVE TRIED. NEVER HAVE A PROBLEM.

    Ryanair had a Server Glitch earlier today and put up a message saying so, but it was soon solved and all working fine again.

    Most web sites have such problems from time to time but don't often admit it with a message, so you often dont know what is going on.

    I shall be making my next trip to Gerona, that I just booked, in the full expectation of getting what I usually get flying to Gerona about once a month, and that is a flight that leaves and arrives on time. Having the usual polite, concientious and often humorous, Ryanair Cabin Staff. (The cabin staff actually stop people talking and thereby ignoring the safety explanations that the cabin staff give; Its your life thats on the line after all) Plus sufficient Leg room to sit comfortably without turning my legs sideways ( I am over 6 feet tall).

    Of course, like all airlines, not all Ryanair staff meet this criteria, but most do most of the time.

    When I arrive at Gerona, (and I have been flying there via Ryanair regularly since Ryanair started Flights to Gerona) I find an airport that has expanded out of all recognition due to the efforts of Mr O'Leary and the hundreds of thousands of passengers that he has brought to the area together with the prosperity that that has also brought to the area.

    I will be in a Taxi or bus or car within 20 Minutes of the aircraft touching down on most occassions.

    I dont put a bag in the hold ( I use a lightweight bag on wheels which weighs a couple of pounds, so my total cabin bag allowance of 10KGS is maximised with useable contents).

    I dont pay for any of Mr O'Learys money making sales efforts on the Plane as I eat before or after I fly and I dont want scratch cards or draw vouchers or any other marketing gimmicks which it seems many people feel are nescessary. (Its the profitability of these that keeps the flight cost so low)

    So all in all I am very happy with Mr O'Leary and his Airline as well as with his booking system and all the various browsers that it works fine with.

    Mind you if someone has a way of avoiding the on line check-in fee then I will be using it too!

    Mr O'Leary, Great Entrepreneur Keep it up!

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  • phbatbjco
    Love rating 7
    phbatbjco said

    Horse - as I said in an earier post - going to Gerona and back for £10 each end of July for 10 days - no extras, nothing that's it - and I'm happy with it. Fully agree with your comments

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  • horse
    Love rating 0
    horse said

    Thats right phbatbjco. If you want all the bells and whistles then travel with a more expensive Airline and dont whinge, particularly as Ryanair and Easyjet and the like publish very clearly on their web sites what their extras cost.

    It does not take much homework or common sense to compare the cost of the fares and any extras you might have to pay (if you want them!) by simply checking the websites of competing airlines for the Journey you want to make.

    You could also log on to sites such as www.moneysavingexpert.com and use their 'cheap flight checker'. Then again you could use a travel agent if you dont feel you are paying enough and pay their fees and mark up as well if you want someone else to tell you where to spend your money and dont want to use 'Budget Airlines'.

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  • sirpaulmac
    Love rating 2
    sirpaulmac said

    phbatbjco commented earlier about FlyBe being a Low Cost airline, but never actually offering low costs; just out of interest, my wife and I flew FlyBe from Exeter to Brest a couple of months ago for the princely fare of £0.00p precisely! Yes, a free flight! Great, I thought, they must be taking a leaf out of O'Leary's book, and Exeter airport is only 11 miles away from my home. However, much to my dismay, the charges and taxes for the return flights worked out at £140 for the two of us, so it wasn't quite such a bargain as it first seemed!

    Which brings me back to my point about O'Leary using off-centre airports instead of the main "big grown-up" ones - not only do I find them on the whole more user-friendly and quicker than their big-city counterparts, but, even if the deal you've squeezed out of O'Leary has you actually paying the taxes and charges, you'll amost always find that these are lower than those charged by the big boys, so again one point up for Mr O'L!

    Perhaps if I ever have any serious problem personally with Ryanair, I might think again, but, as I said earlier, we've always actually had our flights go completely without a hitch. Mind you, I can't resist recounting the tale of chatting with a young chap wearing a Ryanair uniform that we met in the departure lounge at Bournemouth airport a few weeks ago. He was in transit to Gerona, he told us, and he talked at some length about working for the Company - it had it's ups and downs, apparently, but on the whole he thought it a pretty good outfit, and he reckoned that they had an efficient maintenance regime, which is just what you want to hear from sombody wearing the uniform. I enquired of the young man, who looked as though he'd just left school, whether he was on the maintenence side himself. Oh no, he replied, I'm a pilot!! He had, he then revealed, just turned 19! Nineteen!!! Mr O'L certainly starts 'em young these days. Perhaps they're cheaper while they're still teenagers! Still, that was the average age of "the Few", I suppose, and they were pretty damn good, were they not?

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  • horse
    Love rating 0
    horse said

    Great Sirpaulmac! You have highlighted the fact that you can check what the cost is before you fly, simply by checking the web site. As a matter of interest did you find anyone cheaper than the £140.00.

    We had a pilot a week or two ago, thought he looked not more than 21. Smoothest landing at Luton ever, 20 mins early, could be the same guy!

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  • pm67
    Love rating 1
    pm67 said

    @horse:

    I've just tried booking that fligh again, this time on my home laptop. It was the very same problem with Firefox 3 under Windows XP. Finally I managed to buy that damn ticket because it worked with Internet Explorer 7. What a lucky straw!  Actually this was my last hope.   Now, this level of web service is what I call that four letter word you masked. I challange you to book your ticket with the latest versions of the two leading browsers, i.e. Internet Explorer 8 and Firefox 3. Good luck.

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  • pbfhkilby
    Love rating 0
    pbfhkilby said

    I have used Ryanair for many years as they were the only airline I could find when i started travelling to Ireland and I think they are the best of a bad bunch of budget airlines. I have managed to outfox them on occasions and was lucky to find and book one of the elusive £1 flights.

    I am travelling with 2 children, 3 lots of hand luggage (carefully weighed), a lovely Boots meal deal which will be bought at the airport and online check, all for the lovely sum of £6 return - Used sons electron card, so no charges. All these airlines are using the same tricks to get more money out of us, so I love the feeling of beating them at their own game.

    You can print your boarding passes for outbound and inbound journeys before you leave, depending on how long your stay is, which makes things easier. Happy travels!!

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  • jdwhitfield
    Love rating 0
    jdwhitfield said

    I fly Ryanair when I buy, and many airlines on business. Your article is one sided. It doesn't mention the problems of a scheduled airline - such as landing at Heathrow and waiting for 30 minutes for the landing gate to become free. Many scheduled airlines now offer no food (eg Iberia), most passengers have little choice of their "alloocated" seats, everyone getting onto the same transport into the city, long taxi queues.

    In my experience, most Ryanair planeloads will move to allow parent and child to sit together, the queue to board is civilised and not the scrum it was 10 years ago, you don't need to eat or drink on a 1 hour journey, and they do not overbook (no scrum of standby). And with freestyle seating, if you want a quiet journey you can avoid the youngsters!

    Yes Ryanair is a bus journey. Play the game, save your money and spend it at your destination!

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  • horse
    Love rating 0
    horse said

    Hi pm67, I use both Firefox 3 and IE8 with XP and dont get a problem.

    Dont like IE8 much as, for me, it causes crashes when its open (not with Ryanair so far)

    Suggest you should get someone to check some of your computer settings if you cant get either to work with Ryanair website.

    I have a similar problem strangely enough, but on IE7 which does not work with one particular web site that I use regularly but it does work with the same website on another computer. So on my computer, I have to access it with Opera or Firefox; Never have figured out why as I dont have any other IE7 problems.

    Dont think your problem is Ryanairs fault though.

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  • Iamcoldsteve
    Love rating 311
    Iamcoldsteve said

    To reinforce the message, LOOK AT TOTAL JOURNEY COSTS and what you get for that money and make your own decision.

    DO YOUR HOMEWORK AND RESEARCH AND STOP WHINGING IF YOU MESS IT UP OR MAKE A BAD DECISION.....

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  • 2hitwonder
    Love rating 0
    2hitwonder said

    I wholeheartedly agree with JackRuby, this article's based on a rather unfair and unreasonable comparison.

    I fly regularly from Stansted to Ancona with Ryanair and since 2002 I have NEVER paid any more than £90 return, *INCLUDING* one checked in bag. I generally fly on a reasonably new 737-800 (or even 900) and, with the exception of the horrific interiors and tacky onboard advertising, my flight is clean, on time and the crew is generally civilised. I even get to eat my pret-bought sandwich (£2.75) and drink my pret-bought water (£1.20) without a peep from anyone. I then catch a €3 train from Falconara to my home town, which is about 20 minutes away.

    What does BA offer me? The closest airport is Bologna. The average fare is £150 - and the flight departs from Gatwick. I then have to sit on a train (€20 and invariably delayed) from Bologna Centrale for 1 hour and 30 minutes to my hometown.

    However, I wouldn't slam BA for inconveniencing me as they're simply not a viable option, Ryanair suits my travel CHOICE. It may be that if you want to take huge amounts of luggage, travel to a city centre airport and have a free meal on board, you eliminate Ryanair from the running straight away... might help manage your expectations a bit better, too!

    Report on 18 June 2009  |  Love thisLove  0 loves
  • DAS
    Love rating 1
    DAS said

    First a note about Firefox (which I now use most of the time). A figure I saw recently suggests that is market share has risen to well over 30%, so while it might not be No. 1, it's an important No. 2...

    To LAWR3NC: About 5 yr ago we turned up at check-in at LGW to fly to Verona on BA. We ran into the name problem. My wife had just had her new passport issued in her married name. However, I had forgotten to tell the travel agent, who had issued her ticket in her maiden name (we had been married for some years). Of course BA didn't want to check her in at first. We explained the situation.After a flurry of phone calls to our travel agent (luckily it was a weeekday) and by BA staff she was let on and, to prevent the same problem in Verona on the return, our booking was marked on the computer and we were given a letter to show to check-in at the far end. Problem solved courteously, despite there being a lot of traffic at Gatwick.

    I have travelled a lot around Europe (and long-haul) by all manner of airlines. I have a number of gripes about Ryanair, but my biggest has not been mentioned yet: the misleading way they describe their miles-away-airports. BRUSSSELS (Charleroi) (tiny print), MILAN (Bergamo), FRANKFURT (Hahn). I know two people who were caught out and severly inconvenienced (one a German couple!) who needed to go to nr Frankfurt (Rhein-Main) airport and wound up 120 km away late at night.

    I don't mind -- even like -- the smaller airports when I want to go to them. E.g. a couple of years ago we flew on a leisure trip to Lake Garda using Ryanair to Bergamo. This was better than Milan (and similar to Verona). The schedule was, amazingly, civilised for a family (not dawn or midnight...) and the fare was significantly lower than BA's or Alitalia's. I just don't like being misled.

    I now am happy to pay a small premium to avoid Ryanair. Among 'no-frills' I like Air Berlin (with seat reservations) or German Wings. EasyJet is ok but no seat reservations. The priority fee is bought by so many people that it makes no odds, and when you take a coach to the aircraft you get mixed up with 'non-priority' passengers in it

    As somebody said, one has to do a 'whole journey' calculation, and often BA can be better value for money for me, not least because Stansted is much further away than all other London region airports.

    But sometimes Ryanair is the only one flying directly to an 'obscure' destination.

    Report on 18 June 2009  |  Love thisLove  0 loves
  • Sassyka
    Love rating 0
    Sassyka said

    Coming back to the 'whole journey' calculation. I usually head to Austria in January for the annual ski trip. I usually go Fri to the following Sunday so's I catch up with friends in Innsbruck for a couple of nights. Oh and they store my skis for me so's I dont pay hefty £33 to £60 charges on the 'budget airlines'. Up until now - it's been Easyjet from Edinburgh to Munich then 2 trains to get to Innsbruck. Journey takes 12 hours from Glasgow (and car parking/petrol factored in) and costs £170.

    I looked up BA yesterday as a result of this article and I can do BA from Glasgow to Innsbruck via Gatwick for £170. I leave Glasgow at 0650 and land in Innsbruck at 1200.

    Plus a nice 23kg baggage allowance and 2 pieces of hand luggage. A no-brainer really. If I buy a seat direct from the charters - it's £270. Maybe £150 for a last minute deal. Looks like its BA for us.

    Checked with my other half for his 'passport' name as his usual's an abbreviated version so thanks for flagging that one up!

    Report on 18 June 2009  |  Love thisLove  0 loves
  • pm67
    Love rating 1
    pm67 said

    @horse:

    "Dont think your problem is Ryanairs fault though."

    Well, it simply has to be. The conclusion of my story was that payment on Ryanair's website didn't work with neither Firefox 3 or IE8 on two different computers in the office and it didn't work with Firefox 3 on my home computer (which is not sitting behind any content filtering firewall or such).

    I believe Ryanair is big enough a company to have their site properly tested and validated with common computer environments like I have.

    Report on 18 June 2009  |  Love thisLove  0 loves
  • horse
    Love rating 0
    horse said

    Well pm67, I think that as you are from your experience rubishing Ryanairs server software, its fair to consider this as being 'on topic' when discussing Ryanairs successes or failures.

    As I said, I generally use Firefox 3.0.11 with XP which works perfectly with very fast responses from the Ryanair web site.

    I have also used IE8 which also works fine, although I dont like it for other reasons and use IE7 most of the time.

    I think you have to accept that if mine works fine, then thousands of others work fine too. Ryanair would simply go bust if Mr O'Leary allowed his software people to install inoperable software incompatible with the two most commonly used Browsers.

    Do you really seriously believe that any successful multi million £ company that was totally reliant on its business income being through the Internet would allow that to happen. They would spot the error and fix it fast.

    If you think M O'Leary and co would allow that to continue for more than five minutes you have not thought it through.

    Suggest you get onto the Mozilla web site and pose your problem to their support team, they are very good.

    Again I would stress, mine both work perfectly, and I dont think Ryanair would survive if I was the only one person that could book on line with Firefox 3 and IE8

    Report on 18 June 2009  |  Love thisLove  0 loves
  • pm67
    Love rating 1
    pm67 said

    @horse:

    I'm posting this from my Windows XP (SP3) home laptop and Firefox 3.0.11. This is what I was trying to use for booking for days last month and it didn't work yesterday either. IE7 luckily did on this machine.

    Actually the error symptoms were these, regardless of operating system and browser: Some error message that "transaction failed due to unknown reason, try another time or with another card". When I did so then a pop-up message appeared "field Y has wrong length" and the only way to retry was from scratch.  I emphasize exactly that's what was happening with IE8 as well on the two office machines I tried. This very same problem occured in May as well when I tried to book another flight. More over I had this very same problem once when I worked in Scotland and again Ryainair was the only choice to fly home. At that time the only machines I had access to were Linux machines with Firefox and eventually I had to pay some extra £40 at a travel agency to book my ticket.

    So please don't tell me it's not the Ryanair site what is faulty. And I think Ryanair survives despite this. Among others, I myself don't have other choice but to fly with them. And I cannot see anywhere where I could make a complaint for free. I am certainly not going to pay £1 per minute on their Internet support line to report this.

    Report on 18 June 2009  |  Love thisLove  0 loves
  • horse
    Love rating 0
    horse said

    Hi again pm67

    Mozilla support via their web site is free.

    Can't really add anything more helpful, except since my last post I have booked another flight on Ryanair using Firefox 3.0.11 and that was no trouble either.

    Shant post on this subject again as I have nothing further useful that I can add and as Ryanair seems to be surviving and getting passenger bookings despite your problem (or any one else encountering the same problem).then perhaps the discussion will return to being more 'on topic' regarding comparative service and cost of flying.

    Report on 18 June 2009  |  Love thisLove  0 loves
  • horse
    Love rating 0
    horse said

    For those who like a good laugh about some proposed Ryanair money making schemes, try this web link or enter it in your browser.

    www.ryanair.com/site/EN/news.php?yr=09&month=mar&story=pro-en-120309

    (dont think you can click it as a link from this web site but its worth entering it carefully in your browser for a good laugh)

    Report on 18 June 2009  |  Love thisLove  0 loves
  • DAS
    Love rating 1
    DAS said

    Horse, I navigated to the link. Funny! Am surprised it wasn't dated 1 Apr...

    Report on 19 June 2009  |  Love thisLove  0 loves
  • msmoneywise
    Love rating 27
    msmoneywise said

    Though Ryanair is not the best carrier service-wise, it can work out really cheap if you are prepared to pay a little attention to your travel plans. We went to Spain for 10 days, made sure our luggage was restricted to a carry-on bag each and the total cost including all charges was £170 for the two of us. I didn't have to pay the online check-in fees, but even so, it would have only been £190, max.

    Never buy their food/drink so no charge there. The planes seem to be on par with carriers like Monarch. Yes, the staff are awful and often rude, but then if you pay peanuts, you will get monkeys. They are not paid very well, from what I understand by checking their website for jobs! The fanfare at the end of a flight that arrives on time can be a bit irritating. Still, if you want a cheap break, not bad. I have gone to Venice on a special, just for a day, to have lunch. The total cost was £85, which is cheaper than a day out in London!!

    Report on 19 June 2009  |  Love thisLove  0 loves
  • JCo
    Love rating 0
    JCo said

    Just back from a Ryanair flight to Reus. They seem to have stopped the irritating trumpets at the end of each flight. Maybe just wasn't working this time.

    Otherwise, I agree with some other posters: you can just bear it if you know what to expect - the worst aspects often being the other passengers. Play their game and they will always be much cheaper than BA, etc, especially flying from Scotland. Treat it like a bus. What's with all the moaning about food and drink! Have your breakfast in the house before you leave, and get a good meal in a restaurant when you arrive.

    Reus: great little airport. Easy to get in and out of. Girona is good too. Can't say that for Barcelona airport.

    Report on 22 June 2009  |  Love thisLove  0 loves
  • jthain
    Love rating 2
    jthain said

    I have never used Ryanair before but we are going to Malta in September with them and after reading some of the comments here I am getting worried. Are you not allocated seats when checking in?.

    We are flying from Edinburgh and it has cost £335 for the two of us. So although it is cheaper than anyone else was quoting at the time we booked in March, it was not significantly so. Reading the comments here I am beginning to feel very apprehensive about our trip. I did not realise they were such a bad company.

    Report on 22 June 2009  |  Love thisLove  0 loves
  • JCo
    Love rating 0
    JCo said

    jthain, Pay for priority boarding (it is £2.50 I think) and you get on first (usually a dozen folk in the priority queue, but you may have to push through to the front to join it). Worth it in my opinion.

    Make sure you only carry on one bag each, max 10kg, and any checked in bag is max 15kg, max one each.

    You can add these extras online. And don't forget to print both outbound and return boarding passes before you go (up to 15 days before the flights).

    They are not a "bad" company, just different to any other.  The whole point of Ryanair is they are the cheapest. And I have found the onboard staff to be quite helpful and friendly, though no airline is 100% on this. They also tend to arrive on time and not lose your bags, unlike most "full-service" airlines.

    Report on 24 June 2009  |  Love thisLove  0 loves
  • super79
    Love rating 1
    super79 said

    Well... it seams to be an article against Ryanair trying to promote the business of BA...

    The example is extreme as i traveled with Ryanair at least 30 times and i never payed more than 90 euros... i traveled lots of timea for 20 euro all inclusive. Ryanair most of the times connects areas and not cities (what is the problem?). I just tried to compare few prices right now and i really dont know how u can say that BA is cheaper... Ryanair gave the chance to travel around europe to the young people, students expecially and i am happy for this, beacause is cheap... You can travel for a week end wherever you want for all the year if you know how to book the travels... i booked 1 week ago a week end from Treviso to Charleroi and back for 0,1 euro each one and the total of the price is 22,50 euro. I will bring my hand bag in the cabin, it will be enough for the week end... i can not imagine BA doing the same price, sorry but they can not!!!

    Ryanair flies most of the time not more than 2 hours... what is the point to pretend a dinner, lunch or whatever?? the food on board the national airlines still a crap food... it is not a restaurant, it is a plane... and there are no waitress on board but steward or hostess..i prefer to save 200 euro in the price of the ticked and have a proper dinner in a restaurant once i am on the ground...

    The service on board is different because BA is a national airline, Ryanair is a low cost... how can u compare them? If you want to compare the only one thing they have in common just do it... the only one thing in common is the transport service and i never had problems with Ryanair. You can compare Easyjet of course but it still too expensive... they both low cost and ryanair is "more low cost". There is no chance: Ryanair has better prices. Anyway Ryanair i guess is the low cost leader in Europe and i had a look about the financial balance... Easyjet is loosing money (lots of money) and Ryanair leads the classify earning even more than Lufhtansa, Airfrance and BA...

    I prefer to fly with a succesfull company instead with a poor one as the others will copy very soon the Ryanair model. This is the only one way to survive today and be sure to have money to invest in safety as well...

    Report on 01 July 2009  |  Love thisLove  1 love
  • irish guy
    Love rating 0
    irish guy said

    This article is rather redundant given the comparisons being made using monstrously overweight luggage (46kg for 2 plus hand luggage) - hello? It's a weekend trip and the free Ryanair hand luggage allowance should more than suffice. Even if you must check in luggage, a 15kg bag at £10 each way is fine (it's pointless adding extra bags as this will double the price of the (2nd) bag and add-on excess charges). So if you have 15kg of luggage DO NOT spread across numerous bags if possible!

    BA still includes an unjustifed 'fuel surcharge' in its fares even though the price of oil has plummeted!

    I prefer to be given the choice of what I pay for instead of paying BA's all-in inflated prices! Therefore, I book using my Visa Electron card (no charge), check in online (no charge for promotional fares of £10 or less), opt out of priority boarding, and travel with hand luggage (which is usually not weighed so you can mostly escape the 10kg threshold if you really want to). I don't buy drinks or food onboard. 

    According to this article (http://www.timesonline.co.uk/tol/travel/article3399503.ece )

    'BA also had one of the worst records for punctuality, with more than a third of short-haul and medium-haul flights and almost half of long-haul arriving at least 15 minutes late last year').

    Last week I travelled Ireland to Stansted for £1 (no extras to pay!!). My flight arrived on time, as do over 90% of Ryanair's flights. That's the kind of customer service that I want from my airline!

    By the way the £9.99 fare, if quoted on the homepage, DOES include taxes and charges. The fare selected using the booking system may not have been a promotional fare (e.g. often fares that appear as '1.99','3.99' '0.00', on booking system add on substantial taxes, but even numbered fares like 1.00, 5.00, 10.00,15.00 etc usually contain no additional charges) so take time to browse. 

    Satisfied Ryanair customer :-)

    Report on 21 July 2009  |  Love thisLove  0 loves
  • redmower3
    Love rating 2
    redmower3 said

    for what it's worth...

    of checking in...

    What's more, the same goes for your return journey - so the last day of your holiday could be spent desperately trying to hunt down an internet cafe with a working printer.

    Not so....on ryanair you can check in up to 15 days in advance so for most holidays it would appear possible to check in for the return leg at the same time as the outward leg

    Mick

    Report on 03 October 2009  |  Love thisLove  0 loves
  • Ralphaziz
    Love rating 0
    Ralphaziz said

    Guess everyone has had their bad moment with Ryanair. Ours came when we (Partner+Baby+2 teens) were travelling back from Hols and went to check-in (luckily we had already printed our boarding cards otherwise +£40).

    Anyway, our 2 bags weighed 17kg & 13kg. Combined we were well below our allowance for 4 people. But no they insisted we moved 2kg from the 'overweight' bag to the other. Had to open our bags in the queue in front of all and rummage around trying to move stuff... ridiculous and last straw for us having experinced 'crap' customer service from them in the past.

    I agree don't put all budget airlines in one basket. Easyjet are by far one of the best..

    But I'm glad Budget airlines exist because they push down the prices of the main carriers to affordable levels to stay competative and give people more choice than before...

    Report on 22 January 2010  |  Love thisLove  0 loves
  • jpsartre
    Love rating 0
    jpsartre said

    So you didn't follow the guidelines given to you in advance. It clearly states the maximum weight-allowance and that sharing of allowance is not allowed. So how exactly is Ryanair to blame?

    Seriously, the majority of complaints about Ryanair comes down to people not taking the time to read the rules. They try to take on-board lugage that is above the maximum size, they try to take on-board two pieces of hand-lugage, they try to check-in lugage that is heavier than the maximum allowance, they forget to print their boarding passes in advance, etc. Then, when they get in trouble, they complain.

    Report on 10 February 2010  |  Love thisLove  0 loves
  • seagreen
    Love rating 1
    seagreen said

    Don't forget, 'phbatbjco', if you turn your underpants around you can get double the wear out of them. Incidentally, this might be a way to spot passengers who in future have been victims of Ryan Air's pay to poo policy; Ryanair customers will be the one's with the bulge in the back of their underpants. With Ryanair it really will be a case of, 'How low can they go?'

    Seriously though, for 'phbatbjco', 'jpsatre' and others who 'play' the Ryanair pricing game well, consider this. Yes, you are getting good deals but at the expense of all those who have fallen foul, through inexperience or misguided trust, in a business model that depends on they're 'falling foul' of it to prosper. Is this really a right and proper way for a service industry business to be run? There are clearly 'tricks' employed by Ryanair to cajole (read deceive) the customer and this approach is surely not sustainable. I think I have used almost all of europe's airlines over the past 20 years and I have to say, when using Ryanair (as I have from time to time) and even when the flight has 'got me there' on time, there has been an - aire of unpleasantness about the experience. Ryanair, why not just be a little more honest with your customers, why not make it all that bit more enjoyable? 

    Report on 23 March 2010  |  Love thisLove  1 love
  • johnlawrence60
    Love rating 0
    johnlawrence60 said

    i intend to fly with this controversial airline in june for the first time ( i normaly fly easyjet ) i look forward to giving my opinions after this experience however i intend to keep an open mind until after said flight, which i hope will be uneventful

    Report on 23 March 2010  |  Love thisLove  0 loves
  • COPE2
    Love rating 0
    COPE2 said

    i have been scammed by ryan air. i paid £20 for the plane ticket, and when i got to the airport, they wanted to charge me £250 for my luggage. i could not afford it. i had 3 pieces and was going on an international journey. i ended up buying a flight with a big name airline for £100. however, i forfeited one nights hotel at £100 because i had already paid for it and i would not be able to make it. it delayed my travels for 1 day because i had to buy a flight for the next day. i ended up paying £30 to get home, and £30 back to the airport the next day. i no longer do business with ryan air. the worst part is the attitude of the staff. they show no sympathy at all for their travelers, and act like its their god given right to charge these ridiculous fees. even if ryan air was cheaper for whatever reason, id rather take my chances with another airline. sometimes it is worth it to pay more for better service.

    Report on 24 March 2010  |  Love thisLove  0 loves
  • JB3
    Love rating 0
    JB3 said

    @COPE2

    Surely you read the baggage regulations at time of booking ? I am not a fan of Ryanair but they do make that part of their terms quite clear.

    Report on 24 March 2010  |  Love thisLove  0 loves

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