Ryanair voted worst short-haul airline

John Fitzsimons
by Lovemoney Staff John Fitzsimons on 20 December 2012  |  Comments 9 comments

Budget airline Ryanair has finished bottom in a study of short-haul airlines by Which?

Ryanair voted worst short-haul airline

A survey by Which? Travel has seen Ryanair voted the worst short-haul airline in Europe.

Sixteen airlines were given scores out of five across a range of categories including the check-in process, seat allocation, baggage allocation and value for money.

And Ryanair came rock bottom with a score of just 34%.

Here's how the 16 airlines fared, with a selection of their scores:

Airline

Baggage allowance

Boarding arrangements

Cabin environment

Airline staff

Value for money

Customer score

Swiss International

5

5

4

5

4

82%

Turkish Airlines

5

4

4

4

4

78%

Lufthansa

5

4

4

4

3

75%

Aer Lingus

3

4

4

4

3

74%

KLM

5

4

4

4

3

67%

British Airways

5

4

4

4

3

67%

SAS Scandinavian Airlines

5

4

4

4

3

65%

TAP Portugal

5

3

4

4

3

64%

Air Malta

4

4

3

4

3

62%

Jet2.com

4

3

3

4

3

61%

FlyBe

3

4

4

4

3

59%

EasyJet

2

2

3

3

3

54%

Monarch

3

3

2

3

2

47%

Thomson Airways

3

3

2

3

2

45%

Thomas Cook Airlines

2

3

1

3

2

36%

Ryanair

1

1

2

2

2

34%

Swiss topped the poll for the third straight year. It flies from London, Manchester and Birmingham to destinations such as Geneva and Zurich.

Ryanair complaints

Which? said it had received many complaints about Ryanair this year, particularly on the subject of added fees for paying by credit card or for reserving a seat. Other people claimed they were automatically opted into additional products (such as insurance) that they didn't want.

The budget airline has once again had a controversial year. It launched a mobile phone app to allow passengers to book on the go, yet while rivals offered similar apps for free, Ryanair's came with a £2.49 fee. Read Ryanair charging £2.49 for booking app.

And then in November Ryanair installed new credit card and admin charges, blaming the Office of Fair Trading. Check out Ryanair imposes new credit card and admin charges for more on this.

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Ryanair imposes new credit card and admin charges

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Comments (9)

  • oldhenry
    Love rating 343
    oldhenry said

    Ryanair make profits so are in business. They will always cut dowe on any costs and increase revenue wherever possible until the traveller backs off and uses someone else. So it is in your hands to change Ryanair's attitude.

    Sadly, most people are so poor at maths they do not know what they are paying , in total, when booking seats. They see the headline and jump at it.

    Get your spreadsheet ready and get checking the web sites, have a column for each and every add-on that Ryan charge the see the total as compared to the opposition. If they are still the cheapest you will only have to put up with their rude staff.

    I reckon US airlines are a rip-off too. I use KLM/Virgin to the USA and find them comfortable and efficient with good food and specialist diets.

    Report on 21 December 2012  |  Love thisLove  0 loves
  • AbogadoNZ
    Love rating 3
    AbogadoNZ said

    Quite why anyone uses RyanAir remains a one of life's mysteries. The prices do not reflect what you pay, the charges for credit card use and booking fees have no connection to cost and O'Leary insults his customers. Don't give him the oxygen of publicity which he craves.

    Report on 22 December 2012  |  Love thisLove  0 loves

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