This scam will ruin your life

John Fitzsimons
by Lovemoney Staff John Fitzsimons on 04 April 2010  |  Comments 27 comments

With this scary type of fraud on the rise, John Fitzsimons looks at how the scam works, and how to protect yourself.

This scam will ruin your life

How would you feel if someone tried to steal your life?

According to new research by credit firm Experian, identity fraud is now more widespread than ever. The number of fraud victims seeking help from the firm jumped 20% during 2009, with 5,353 new victims searching for help in retrieving their identities.

Having your identity stolen is not exactly a barrel of laughs either – the average financial loss per victim came to £1,100 last year, with one particularly unlucky person finding themselves almost £59,000 out of pocket, according to the firm.

It’s not just Experian that have seen this sharp rise in identity theft. CIFAS, the UK’s fraud prevention service, also reported a rise of 32% in ID fraud in 2009.

An unpleasant secret

It's not just the number of us falling prey to this fraud that is on the increase either.

Related blog post

Somewhat worryingly, the time it takes for people to discover they are victims of this fraud has jumped by more than a fortnight to 17 days, taking it to a frankly staggering 416 days on average.

That’s more than a year of you being completely unaware of what is going on. Just think of the damage that can be done to your finances over a year. And how long it will take you to then sort things out again.

How ID fraud works

According to CIFAS, over the past year the fraudsters have focused on targeting one of three things: bank accounts, communications (generally things like mobile phone contracts) and mail order products.

Donna Werbner gets your two pence on the scams you hate, and finds out how you can protect yourself and stop the scammers from stealing your cash.

The vast majority of these frauds take place online – just shy of three quarters of identity frauds happen on the internet. However, a growing issue is also postal address fraud, where the fraudster applies for a mobile phone contract or a bank account in your name, using your current postal address on the application.

The reason this is on the rise is, quite simply, it has a better chance of working – when the bank or phone provider or whoever checks your application, everything will look above board. Around 63% of frauds committed on loan accounts last year took place in this fashion.

Now, you’re probably asking yourself how these incidents of fraud actually take place. You’d notice if you got a letter confirming a new contract with Vodafone or Orange that you hadn’t actually asked for, wouldn’t you? The trouble is that CIFAS reckons this type of fraud is only really committed by organised criminals, who have a sufficiently sophisticated approach to be able to intercept your post – this can be something simple like getting to it before you do from a communal post area, to having contacts within the post sorting office, or even among the postmen themselves.

Who they are targeting  

According to CIFAS, there is still a ‘typical’ identity theft victim – a man in his forties – though both CIFAS and Experian emphasise this is shifting as the fraudsters begin to target all of us.

Related how-to guide

Make some extra money

It’s easy to increase your income using these tips.

Experian warned that because the fraudsters typically targeted the wealthy, those of us on more modest salaries are not being vigilant enough in protecting ourselves. Identity theft happens to other people, right?

What’s more, as fraudsters are likely to change the profile of their victims (their age for example), younger people are more likely to be targeted than ever before. Indeed a third of all victims are aged 18-34.

In truth, so long as we give the fraudsters an opportunity to get at us, we are all likely to be victims.

How to protect yourself

So after all that, just how can you protect yourself? Here are my top tops on keeping your identity safe.

Protect your post

If you live somewhere where you rely on a communal post area (university halls or an apartment block for example) then it’s very important that you make your post as secure as possible. If you have the option of moving to an individual, protected slot for your post then you should definitely take it!

Either secure or shred your documents

I’ve written before about what a shredding demon my wife is. The envelope has barely been opened before the shredder is plugged in and she’s ready to destroy it. I joke about it, but it is important to shred all documents containing information that could be used by fraudsters before recycling them if you aren’t going to keep them for your own records.

Check your bank statements regularly online

Every time you read an article on lovemoney.com, you can hop over to online banking and, in a quick glance, check that everything is in order as regards all your bank accounts and credit cards. This is because our online banking service amalgamates information from all your different providers, allowing you to see all your different statements at a single glance, with a single log-in. (You can also categorise all your transactions, so you'll know immediately if some of your spending seems out of place.)

Be smart with your credit cards

You should only ever carry around the credit cards you might need at any one time – otherwise you’re asking for trouble. It also pays to keep an eye on your card when paying for goods.

And finally, make sure you are in tune with your billing cycle – if your bill doesn’t arrive on time, get in contact with the provider immediately as there’s a danger fraudsters have changed your billing address, and gone on a spending spree!

Monitor your credit report

If fraudsters are trying to sign up for all sorts, you can cut them off pretty early if you monitor your credit report regularly. I’m a member of Credit Expert (part of Experian) , and have been for about three years or so now, and love the fact that whenever anything happens to my report – someone searches it, a new record is added – I get notified so I can go and check it and make sure it’s all correct.

You can get a free trial from Experian through lovemoney.com, though you will be charged a monthly fee if you don’t cancel at the end of the trial period.

Avoid ID theft protection

You might think ID theft protection is worth getting, but here at lovemoney.com, we think it's a waste of money. Read Avoid this expensive rip-off to find out why.

Of course, you may have your own tactics for keeping the thieves at bay. Why not share them via the comment box below? And if you fear you may have been caught out already, be sure to ask a question in our Q&A section and see if your fellow lovemoney.com readers can help.

More: Get £339 for using your credit card | Get richer than your boss!

Get a free credit report from Experian

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Comments (27)

  • msknight
    Love rating 31
    msknight said

    One of the other things, of course, is to keep track of what credit services you're registered with.

    Among the various human engineering techniques by the spammer pushing viruses and trojans, are fake e-mails telling you that your credit report has changed. I wonder how many people would panic and click on the supplied link!

    Report on 04 April 2010  |  Love thisLove  0 loves
  • EleanorF
    Love rating 10
    EleanorF said

    I am also a manic shredder, shredding all envelopes and junk mail letters (with a cross cut shredder) that have my address on as well as all those credit card/loan/other agreeements etc pre-filled with my address. Putting them in recycling bins is not enough. It is known that identity thieves often use such sources for information.

    I bank online and check all my accounts at least once every 2 days (usually daily).  Even with 4 different providers (including credit cards) it takes less than 5 minutes. I prefer not to use a central service such as that provided by this site. I use online billing for utilities etc where this is available, saving the bills as a pdf if I

    want a copy.

    A determined identity thief may still be able to steal my identity but it is likely that s/he will go for easier targets.

    Report on 04 April 2010  |  Love thisLove  1 love
  • chubby chops
    Love rating 13
    chubby chops said

    I am also an avid shredder of envelopes and correspondence showing my name & address. However, I can't believe how many people just shred recent bank statements and such like and I think it unwise to advise people to do so (which John hasn't done but it has been suggested on this site previously). Firstly if you need to prove your identity you need original statements within the last few months (becoming more difficult as so much is now done on-line) but secondly if there is every a query it is a nightmare getting duplicate statements/accounts. I regularly query accounts and the only way to be able to stand your ground with a large organisation is to have all your statements to hand (most recent is BT with an amount of £145 they say I have not paid by debit card but I have a reference and, more importantly it seems, proof that it went out of my account).

    I recently had an enquiry from HMRC about some transactions on an off-shore account back in 2004 and, as the relevant account is now closed, the only way I was able to give the relevant information was to be able to produce the statements with my handwritten notes on them. It was sorted quickly but if I had not had access to these I would probably be living in a taxation nightmare.

    Although I do all my banking etc online I also keep paper copies which I do file carefully and never leave them lying around.

    Report on 04 April 2010  |  Love thisLove  2 loves
  • Robjoy
    Love rating 17
    Robjoy said

    Rather than keeping paper copies of bank statements and the like, I scan everything to pdf on my well-secured PC, which also has online and local backups. So if the house goes up in smoke I have all my records, but they're not easily accessible to anyone else.

    It wasn't mentioned, but I'd guess that house burglars must look for credit cards, as well as information they could use or sell for exploitation, so leaving credit cards or paper bank statements at home, unless they are very securely locked away, might not be a good idea.

    Report on 04 April 2010  |  Love thisLove  1 love
  • amips
    Love rating 20
    amips said

    Re Robjoys "secure PC"

    Remember that password protection is crackable.

    If you "DELETE" something then empty the RECYCLE BIN - it is still easily retreived.

    The only way to be sure the data on your PC is unreadable is to use an encryption program that uses at least 128 bit encryption algorythm.

    Always use a password that has upper AND lower case letters, along with numbers and (if allowed) the odd character such as a tilda or asterisk!

    Most of all, don't get paranoid!!  Happy Easter!

    Report on 04 April 2010  |  Love thisLove  0 loves
  • Snotmee
    Love rating 8
    Snotmee said

    John, can't help feeling there are vested interests at work here. Your recommendation of Experian and '"checking your credit report regularly" is all well and good but this will cost a monthly fee after the trial period. I know, I used it once to check my own credit report and then cancelled. Since then I get regular scary letters from Experian telling me that I am not protected and reminding me of the horrors of ID theft. In fact not unlike the article you have written here with the headline "This scam will ruin your life !".

    What a wonderful way to expand the Credit Reference Market.

    As well as credit agencies using it to vet the minority of us who regularly enter into credit arrangements, they have now persuaded all of us including the frugal that unless we use their services we will be at greater risk of ID fraud.

    I hope they are paying you well - what an excellent scam ! 

    How about some figures here to tell us how many 'LoveMoney' readers have been referred to Experian from your site and how much money this has brought in to Lovemoney.com ?

    Report on 04 April 2010  |  Love thisLove  1 love
  • LastChip
    Love rating 92
    LastChip said

    Keep this in mind.

    The only way a PC is secure, is to use an encrypted hard drive. Most people don't and anyone that knows what they're doing, can access it in a few minutes.

    Just using a password as protection (particularly in Windows) is a nonsense and offers a false sense of security when in fact, none exists.

    Oh, and emptying the recycle bin also achieves very little. All that does is remove the reference to the file. The file still exists and can be retrieved subject to a few caveats - the main one being, other data hasn't overwritten that particular segment of the hard drive.

    Pretty much a rehash of amips post, but it's worth repeating.

    On many occasions I'm asked; "but how do I remember a secure password?" and this is my reply.

    Take a name or phrase that is familiar to you - we'll take lovemoney as an example.

    Now choose to move on your keyboard either, up, down, right or left - and for this exercise, I'm choosing to go one key left.

    So, by moving one key to the left, lovemoney becomes; kicwnibwt.

    Of course, you can enhance this by adding numbers and other characters to the mix, but it's a good starting point for a memorable secure password.

    Report on 04 April 2010  |  Love thisLove  1 love
  • msknight
    Love rating 31
    msknight said

    PC's are not secure. Encrypted or otherwise. Staff at computer centres have been known to sell their clients data. No such thing as secure data.

    Even one way password encryption is not secure -

    14digit WinXP passwords gone in 5.6 seconds - http://www.theregister.co.uk/2010/03/12/password_cracking_on_crack/

    Popular security chip toasted- http://www.theregister.co.uk/2010/02/17/infineon_tpm_crack/

    RSA crypto defiled again, with factoring of 768-bit keys - http://www.theregister.co.uk/2010/01/07/rsa_768_broken/

    Gotta love the cat and mouse game of encryption.

    Report on 04 April 2010  |  Love thisLove  0 loves
  • LastChip
    Love rating 92
    LastChip said

    I think your comment msknight, while being technically accurate, is at a practical level "scaremongering". (theregister is very good at that!).

    For all practical purposes, encryption is safe.

    How many thieves can put together a team of international experts with the computing resources to break into your home computer? Even if it were possible, would it be worth the effort?

    It's a bit like a conventional thief. Will he go to the home with an alarm and locked doors, or the one with no alarm and the door open? In my view, he'll only attack the former, if the contents make the effort really worthwhile.

    Certainly however, "staff misappropriation of data" is a real problem and of course, government officials leaving laptops on trains and suchlike, does nothing to alleviate the problem.

    Report on 04 April 2010  |  Love thisLove  0 loves
  • Steviebaby1959
    Love rating 28
    Steviebaby1959 said

    I wouldn't trust Experian as far as I could throw them.....

    http://www.complaintsboard.com/complaints/credit-expert-experian-c304139.html

    Report on 04 April 2010  |  Love thisLove  0 loves
  • msknight
    Love rating 31
    msknight said

    While you have good points there, LastChip, it does depend on who your enemies are. If you're a human rights campaigner then China might be interested in putting the effort in. Of couse, as time progresses, it is simply a matter of time before todays WPA TKIP becomes tomorrows WEP.

    The Register does have a habit of going in gung ho, admittedly, but they are technically accurate. If the thief is afer the painting in your living room wall, then there is little point in robbing next door even though the doors are opwn; that thief will go for broke on your alarm systems.

    The point still stands, however, that no data is, "safe." Also, despite having backups on tape and on off-site hard disks, I've suffered corruption that, before I noticed it, had replicated itself across all the backup sets.

    I've had no private data stolen that I was aware of, but I've sure lost a lot of data to hardware failures; but even startlingly more to software failures. Paper has never let me down ... except when it has blown away, of course, and given onlookers much mirth watching me chase it down.

    Report on 04 April 2010  |  Love thisLove  0 loves
  • Vulcan
    Love rating 0
    Vulcan said

    An interesting thread. I have been a victim of such fraud following the theft of credit cards and other items from my office in a (supposedly) secure building on a (supposedly) secure site. I believe that it was an inside job whereas my (now former) employers thought otherwise. The immediate effects were the emptying of my bank accounts and a large sum of money spent on my credit card. That was just the beginning of my problems.

    Bank and Building Socoety security measures are a joke. Retailers will keep entering credit card details until the system finally accepts them in their desperation to make a sale.

    So, Mr Fitzsimmons, what are the security measures that I now use?

    No credit cards, no debit cards, paperless statements.

    Shred and burn any post that gas my name, address etc on it.

    Use only a mobile phone and change the service provider and number at least twice per year.

    Trust no-one.

    What steps would I like to take?

    Catch the thieves.

    Watch "Law Abiding Citizen" and "Man on Fire" for some ideas.

    Report on 04 April 2010  |  Love thisLove  0 loves
  • LastChip
    Love rating 92
    LastChip said

    For anyone that is seriously interested about Phishing and the likely results, take a look at this presentation by Dr. Richard Clayton from Cambridge University.

    http://fosdem.org/2010/schedule/events/eviloninternet

    One can't fail to be amazed by the ingenuity (not to mention creativity) of Internet thieves.

    Report on 04 April 2010  |  Love thisLove  0 loves
  • oliverw
    Love rating 8
    oliverw said

    Encryption of computer files: One method I use is WinZip, with its 256-bit AES encryption algorithm (WinZip version 9 or later). This can be in practice impossible to crack if you use a long password and it is not literally "a word". One that I sometimes use is 15 characters long, is in fact 3 words, and contains a deliberate misspelling. This "password recovery" website implies that such a password cannot be cracked in practice:

    http://www.soft4you.com/zippsw/default.asp

    Something like WinZip with encryption is appropriate if you want to encrypt a certain selection of files, not the entire hard disk.

    Oliver

    Report on 04 April 2010  |  Love thisLove  0 loves
  • briancryer
    Love rating 0
    briancryer said

    The advice to be in tune with your billing cycle and to contact your credit card provider immediatly your bill doesn't arrive when you would expect is very sound advice. I had a fraudster (somehow) change my address, and I only knew about it because fortunatly my credit card company was pro-active and wrote to me at my old/real address to confirm it. It is something I'll be watching out for in future.

    Brian.

    Report on 05 April 2010  |  Love thisLove  0 loves
  • Ted
    Love rating 8
    Ted said

    All of you that shred your name and address are not in the telephone directory or not on the Electoral Register?

    Report on 05 April 2010  |  Love thisLove  0 loves
  • lewlond
    Love rating 0
    lewlond said

    I used to shred everything with my personal details on them. However my council do not allow shredded paper to go into the recycling bin now so what to do?

    Well one answer: Lakeland products do a rubber stamp that is nothing but loads of numbers and characters and stamping this over your personal details a couple of times completely obliterates any chance of your name, address and anything else you want covered from being read. So now I can protect my details and still recycle the envelopes etc.

    Ted, good point and I would add that I am ex-directory and on the restricted electoral register, so I have done as much as I can there I think. I also signed up so that I don't get nuisance mail and telephone calls trying to sell me anything, and anyone calling me who tries to withhold their number will simply not get through because I have set it up with my telephone supplier that way.

    Report on 06 April 2010  |  Love thisLove  0 loves
  • Iniq
    Love rating 27
    Iniq said

    What a load of paranoid twaddle.

    T?he ?o?n?l?y? ?REAL ?scam ?i?s? ?t?r?y?i?n?g? ?t?o? ?p?e?r?s?u?a?d?e? ?p?e?o?p?l?e??????????? ?t?h?a?t? ?t?h?e?r?e? ?i?s? ?a??n?y?? ???s???e???r????????????????????????????i?o?u?s? ?r?i?s?k??

    ?? ?o?f? ?h???a???v???i???n??????????????????g? ?t?h?e?i?r? ?i?d?e?n?t?i?t?y? ?s?t?o??l???e???n???.??

    ?

    ???J?u?s?t? ?c?h?e?c?k? ?y?o?u?r? ?b?a?n?k? ?s?t?a?t?e?m?e?n?t?s? ?w?h?e?n? ?y?o?u? ?r?e?c?e?i?v?e? ?t?h?e?m?,? ?a?n?d? ?d?o?n?'?t? ?r?e?s?p?o?n?d?

    ??t?o? ?o?b?v?i?o?u?s?l?y? ?d???????o?d?g????????????y? ??E?-?m?a?i?l?s?.??

    ?

    ???I? ?h?a?v?e? ?b?e?t?t?e?r? ?t?h?i?n?g?s? ?t?o? ?d?o? ?w?i?t?h? ?m?y? ?l?i?f?e? ?t?h?a? ?t?o? ?s?p?e?n?d? ?i?t? ?s?h?r?e?d?d?i?n?g? ?e?n?v?e?l?o?p?e?s?,? ?o?r? ?b?e?i?n?g? ?c?s?c?a?m?m?e?d? ?b?y? ??E?x?p?e?r?i?a?n?.??

    ?

    ????

    Report on 06 April 2010  |  Love thisLove  0 loves
  • angelina
    Love rating 1
    angelina said

    how about a government agency to hack the hackers

    Report on 07 April 2010  |  Love thisLove  0 loves
  • CuNNaXXa
    Love rating 362
    CuNNaXXa said

    With regards to selling of information from callcentres and other outlets, while this breaches the Data Protection Act, you'll find that the Act is not actively enforced or policed.

    I recently had an issue where CCTV footage was swapped between two local companies for the purpose of monitoring staff comings and goings, even though the footage comes under the umbrella of the Data Protection Act. People seem to think that they have a right to trade other peoples data, and the higher ranking they are, the more right they think they have.

    A law is useless unless it is enforced, and there are many rights and protections that require US to action them, rather than being automatic in nature. Data Protection is one of those areas where our data is freely, even illegally, swapped without our knowledge or consent (the latter being the most important), even if we have expressly forbidden such exchanges (by ticking the little box).

    With such unrestricted data swapping, no wonder so many people suffer ID theft. I can ring a number of companies that my mother deals with, and while quite a few of them ask security questions and refuse to speak to me directly, others are more than happy to pass information to me which should only be passed to my mother.

    The other great contributor to ID theft is the unsolicited application forms for credit. Companies send out millions of pre-filled in application forms, that only require a signature (name and address already filled). I am totally against this sort of mass mailing, and believe that application forms should only be sent out upon request. This would cause a serious dent to the thieves apparatus.

    ID theft is way too easy, and it is the industry and their lack of vigilance that is the cause. They lend way too easily, and without bothering to properly check the identity of the recipient. People say we should shred everything, and while I agree that this is a valid measure, this should be in addition to measures taken by those who are providing the service.

    It is all too easy to blame the consumer (us). Industry always moan about the loss due to ID theft, but they are the cause. If they don't lend, they don't lose. If they lend responsibly, including doing proper ID checks in the first place, they don't lose. If they can't be bothered to do checks, or have a mechanism that allows easy access to funds, then they deserve to lose. Why should we, the consumer, be responsible for their incompetence?

    Report on 07 April 2010  |  Love thisLove  0 loves
  • PoohBah
    Love rating 18
    PoohBah said

    Be aware that using the Lovemoney online banking service means that you are disclosing your log-in details to a third party, almost certainly against the terms and conditions of your own bank's service. Your bank can detect that the log-in was from an automated source, not from you, and should you suffer fraud through any other cause, may well justifiably disclaim responsibility since you have shown that you are prepared to disregard the rules about keeping your log-in details confidential.

    Egg's money manager is similar; their terms specifically state (further down than most people will bother to read) that they can see your account details and may use the information for marketing purposes.

    You have been warned.

    Report on 07 April 2010  |  Love thisLove  1 love
  • anley
    Love rating 0
    anley said

    Yes, all this is a pretty much a scam.

    Lovemoney writes 80% of its articles around the advertising and it's in the banks' best interests to scare everyone so they can sell them very expensive ID theft insurance.

    All you have to do is take simple action like checking your bank and other financial statements 1-2 times a month.

    Ultimatly there is little risk of anyone running into trouble, about 0.01% of the population if that. The same sort of odds of being pickpocketed on Oxford Street (during the sales) if you wallet is in the front pocket of a tight pair of jeans, ie it's just not going to happen because you've been sensible making sure you wallet is not hanging out of your back pocket.

    Report on 09 April 2010  |  Love thisLove  0 loves
  • SiGl26
    Love rating 26
    SiGl26 said

    I'm with anley on this - the risk is overblown and mostly down to trying to sell an add-on service such as Credit Expert or identy-theft protection insurance. Be sensible and you're protected anyway. I've lost more through dropping change through holes in pockets than I've ever lost through fraud, even though I do many things that are regularly described as 'unsafe'.

    As amips says "don't be paranoid" though the measures (s)he suggests amounts to paranoia IMO...

    Report on 09 April 2010  |  Love thisLove  0 loves
  • OllyDavey
    Love rating 0
    OllyDavey said

    having read the above comments and links on Experian, and found it difficult to cancel their services myself, I'm adding LoveMoney to my junk email senders.

    Enough info-advertising already. Now LoveMoney push the services of a doubtful company.

    Most LoveMoney articles have dealt only with the basics. Here they got the basics wrong and recommended their ill thought-out centralised online banking service, which could lead to irrecoverable loss in the situation that this article was supposed to address! Difficult to believe.

    Report on 09 April 2010  |  Love thisLove  0 loves
  • rodgoth
    Love rating 0
    rodgoth said

    hi all rodders here, i burn all envelopes/ older statements/ letters with my name and address on etc. we still have an open fire

    you can not be too carefull.

    i was caught once on a credit card, whoever used my number to top up phones. i new where it was done but could not prove it. this was without losing sight of my card, so they must have used the sales slip with the number on it.

    th c card company rang me to tell me of the transactions and which company was used.i rang them and they blocked the phone, the cc firm refunded my money.

    i check my accounts at least 4 times a week, and make sure all my security software is up to date. take care out there.

    cheers rodders

    Report on 11 April 2010  |  Love thisLove  0 loves
  • director
    Love rating 0
    director said

    I get infuriated when these damned credit companies try to scare us into paying a monthly fee for looking at our rating I would rather pay £2.00 a time when I want to check rather than £60.00 odd year to line their pockets.

    I did it once and cancelled and they still tried to charge me for the next month, I wouldnt touch them with a bargepole.

    Report on 12 April 2010  |  Love thisLove  0 loves
  • Robjoy
    Love rating 17
    Robjoy said

    As is obvious from the range of comments, it's all too easy to become an extremist: either spending far too much time and effort on an unlikely disaster, or doing nothing to protect ourselves.

    I commented that paper bank and credit card statements should be hidden away in case of intruders - of course a determined burglar might find them, just as they, or a determined hacker, could get at a PC. But the majority of burglars spend less than 10 minutes in a house, they are looking for stuff that's easy to take and easy to sell. Moderation, and the noble British art of compromise is my recommendation. Protect yourself to the extent of not making it easy for an amateur to steal from you, physically or online, but don't bother to try to protect yourself from the sort of people who hack into the Pentagon, and don't get paranoid. Life's too short.

    Report on 13 April 2010  |  Love thisLove  0 loves

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