Watch out for this eBay scam!

Rosalind Kent
by Lovemoney Staff Rosalind Kent on 09 August 2011  |  Comments 53 comments

Avoid this terrible eBay scam!

Watch out for this eBay scam!

Whilst most of us are familiar with the term caveat emptor (“buyer beware”) the term caveat venditor (“seller beware”) is not so well known.

Unfortunately, it is a term that will forever be branded on the wallet of one lovemoney.com reader, who recently contacted us after selling her iPhone on eBay for £500. She received the money from the buyer into her Paypal account and posted the item to the buyer’s address. Suspiciously, a week later, she received - by recorded delivery – a box containing pieces of wood from the buyer.

After she’d signed for the box, the buyer contacted Paypal and asked for his money back - and, without questioning the matter with the seller, Paypal agreed to refund it in full. On discovering this, our reader contacted Paypal to explain what had happened, but the site did not respond. A few months later, Paypal started threatening her with debt collection court proceedings (as she had already withdrawn the £500 she’d received from her Paypal account).

On hearing this sad tale, we decided to investigate. Is it right that this can happen to honest sellers? And what can you do protect yourself?

Safety on eBay

In the eBay marketplace there is much emphasis on the safety of the buyer and the site is full of useful safety tips. But when problems arise, are sellers equally protected? After all, buyers are not the only ones who can become victims of a scam: sellers need to be just as wary of fraudulent or dishonest transactions.

Here’s how to ensure you don’t fall victim to trap:

Seller protections

There are measures in place to protect sellers, but it is largely a case of taking responsibility for your own safety and making sure you follow the seller safety guidelines to the letter. You are also strongly advised to pay for extra protections, such as using Recorded Delivery or buying insurance for your package contents. For large sellers and traders these extra costs are worth it to protect yourself. But if you are a small time private seller, selling low value items, these added costs (along with the fees payable to both eBay and Paypal), can make any profits disappear very rapidly!

eBay and Paypal both have comprehensive details on their websites addressing seller safety. The eBay Safety Centre gives tips such as safe ways to accept payment, recognising suspicious bids, checking the identity of your buyer, examining feedback and taking steps to ensure safe delivery.

Paypal also have a page dedicated to seller Protection on eBay, with step-by-step instructions including details on which items are eligible for seller Protection, retaining online trackable proof of delivery and obtaining Proof of Signature for items worth £150 or more.

eBay and Paypal

Some find the relationship between eBay and Paypal a little too close for comfort. On 3rd October 2002 eBay acquired PayPal, and any user of eBay will be aware that you are politely and firmly encouraged to use the money transfer company.

There are costs associated with using Paypal, and some resent paying fees to eBay and then shelling out yet more cash to Paypal on top!

But the bottom line is that it is by far the most secure and safe method of transferring cash, especially when compared to a payment by cheque or via a money transfer agent like Western Union.

Customers are particularly advised against using these payment methods, which are considerably less secure when taking or making payments to a stranger.

Scam awareness

A basic scam involves a buyer simply claiming their item never appeared and asking Paypal to refund their money, which Paypal can deduct from the seller’s account in some instances.

However, if the seller has followed guidelines and procedures, particularly in regard to using a trackable postal service and obtaining proof of delivery, then they should not be out of pocket. It is also a good idea not to delete any evidence relating to a transaction as claims can be made weeks or even months after an item has been sold!

Be aware that fraud is much more likely to occur when selling high value, popular items, such as iPods or iPhones. In the scam detailed above, the fraudulent buyer sent back a box full of wooden blocks. Why? Because the blocks make the package feel like it is the correct weight, sp the seller is more likely sign for it - then get an unpleasant surprise.

Unfortunately, if you sign for the returned package, the buyer can then make a claim to Paypal for a refund, which Paypal can then take directly from the seller’s account.

What’s the answer? If you’ve recently sold a high value item on eBay, and the buyer hasn’t contacted you to say there is a problem, refuse to sign for a parcel from your buyer – or at least, open it before you sign!

What to do if you are a victim

A case of fraud like this can be very frustrating for a seller. Chris Dawson, co-owner of Tamebay (a useful independent website providing news and information about the inner workings of the eBay marketplace) advises sellers that although most disputes can be resolved through the eBay resolution centre, there are exceptions.

If you believe your item has been stolen you should report the matter to the police. You will then be issued with a Crime Reference Number and if police decide to take the matter further an investigating officer will contact eBay who will assist fully with the investigation. eBay takes criminal activity on its site seriously and has a dedicated team working with law enforcement agencies such as the police and Trading Standards, as well as specific contact page for law enforcement agencies to use.

What are the alternatives?

If you have been the victim of a scam, or are just becoming disillusioned with eBay, simply jumping ship is not always an option for a seller.

The problem is that there are not many realistic alternatives to the online giant. They are still by far the largest online market place and give sellers unparalleled access to a vast number of potential buyers which just can’t be equalled elsewhere.

If you do choose to go with one of the alternatives to eBay you may end up paying less in the way of fees - but you will be reaching such a vastly diminished marketplace that you risk not selling the item at all!

Have you been an eBay victim?

Let us know your experiences of using eBay – use the comments box below!

The taxman is watching your eBay account | How to avoid being scammed on eBay

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Comments (53)

  • NYCSavage
    Love rating 10
    NYCSavage said

    The scams are endless on scambay. Try my story:

    I once sold a large 60" TV on scambay (the ones you used to find in pubs) for £720 after charges, the TV weighed way to much to post so buyer turned up to collect after paying for in on Paypal. I got the buyer to sign the receipt to say he had collected and showed him the TV in working condition..

    2 weeks later, the buyer filed an item not received claim with Paypal and Paypal asked me to prove I had sent it. I faxed over a receipt with the signature on. Paypal refused this as evidence and needed a courier reference. Obviously I didn't have one as buyer had collected himself. Paypal refunded the buyer and tried charging me for the £720! I've still to this day never repaid Paypal and refuse to do so. every now and then I get debt collection letters sent to my previous address (my sister now lives there so I have access to any mail with my name on there)

    Since that day I have never sold anything on scambay.

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  • Lifebeginsat41
    Love rating 4
    Lifebeginsat41 said

    I have to be honest and say that the majority (circa 98%) of both my buying and selling experiences on eBay have been problem free. I've had two problems with sales...one to Spain when by buyer claimed not to have received the item, and a similar incident with an item sent to England. On each occasion Paypal refunded the buyers from my account. Luckily, I always obtain proof of posting...and thus allowed me to recoup the amount from the Post Office.

    The third was the purchase of a 'Furla' leather bag, which turned put to be neither leather nit Furla. The item was returned, as was my money! Finally was an item of 'Benefit' make-up which again was counterfeit (it was obvious due to spelling errors on the packaging, but to make doubly sure I took it into Frasers). Again I was refunded.

    What I would recommend with personal uplifts is - ensure that the buyer either pays by cheque, and release the item when funds have cleared; or alternatively, cash at time of uplift.

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  • jenn roberts
    Love rating 6
    jenn roberts said

    In 2009 i received 2 dsl's from a company advertising themselves as uk based on ebay, i got them just in time for christmas, however after 2 days one of them packed up, so i emailed the seller and a few days later they told me to take it to a reputable shop ie granger games to have it looked at and they would foot the bill, unfortuantly granger games had a 4 week waiting list, which was no good with all the holidays, because it would have taken me over the 45 day limit ebay have, after several emails, over a couple of weeks, the seller said to return both dsl's (as by this time the other one had packed up) however i had to send them to china!!!! as that was where their head office was, and like a fool, i duely sent them off, then tried to make a claim with ebay, but unfortuantly for me, ebay do not include and public or bank holidays in their 45 day deadline, so i acctually lost 2 week with weekends, christmas liew days and new year and chinese new year, and waved goodbye to £238.00p, i even reported it to the police and gave ebay my crime number, but as the fat cats they are what did they do??? sweet F.A, upshot of my lesson, if you have any doubt what so ever, open a case against the seller and also watch for i.d. changes!!!! as the company is still trading and ripping people off to this day, so it is both buyer and seller beware on ebay!!!!

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  • Paul1
    Love rating 8
    Paul1 said

    @NYCSavage, that's really scary! Also sickening how low people can get to try to get something for free, when honest people end up paying in increased charges, etc. Equally sickening the lack of backup you got from eBay or PayPal.

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  • biglez
    Love rating 4
    biglez said

    I recently sold an item for about £15 the buyer said they did not receive it and claimed back through paypal,i sent paypal proof of postage i also had stamped the back of the package with my address,paypal didn't want to know and just gave him a refund.

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  • biglez
    Love rating 4
    biglez said

    I have tried in the past to claim from the royal mail twice for items that the buyers said had not arrived and once for a damaged parcel,not worth the effort i got a book of 6 second class stamps and told to insure next time,not worth the effort of filling in forms,lucky they were low cost items

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  • bevanjd
    Love rating 2
    bevanjd said

    Buyers need to be suspicious when looking at an eBay auction. For example a high volume trader who says he is getting rid of an unwanted present is probably not to be trusted. I do not like to see a brief and incomplete description and then many pages on what the seller will not do. Also some goods are just poor designs being sold off - you can protect yourself against these by looking up the product on consumer review pages. I've had few problems myself, but I have seen signs of one way a seller can be conned. In this an item that works OK is claimed by the buyer to be faulty, a faulty item is returned, it is the same make and model, but it is not the item sold! Savvy sellers mark what they have sold with some hidden and unique mark, say, inside the case.

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  • Talent
    Love rating 79
    Talent said

    I pay with Paypal but I would not accept payment with Paypal. I only accept cash on collection or payment by postal order (I pay for the extra postal order charges) and I send by second class recorded delivery or let the buyer arrange their own courier collection. But I get the postal order cashed first! A bit of messing about but I think it lets the buyer know you are straight and no hassle.

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  • ian4c
    Love rating 2
    ian4c said

    I sold a Samsung Preston Three phone (£30 + next day cost) unlocked but used on Three. The buyer took several days to get around to paying and then on Saturday 16th July I received a PayPal Payment. I went out of my way to get it to the post office before 12.30pm. Sent it Special Delivery for delivery before 1pm on Monday 18th July 2011.

    When I got home I had message from the buyer asking me to send the phone to a different address! I sent it to the confirmed address. Sent a message to the buyer to say it had already been posted to the Pay Pal address.

    I checked on Monday afternoon and noted the phone had been duly delivered.

    Though no more about it. A few days ago I had a note from Pay Pay Resolution Centre and the message from the buyer " can I have my money back" That's it. And a note from Pay Pal that the money have be taken from my Pay Pal account.

    Sent messages via Resolution Centre, really only between me and the buyer, until it is escalated. Told the buyer it was signed for, probably not by him because he was at a different address, by his own admission. He says he did not sign for it.

    I have spoke to Three yesterday. The phone has been used after it was received. I confirmed the IME number and Three have disabled the phone and disabled the Three PAYG Sim card.

    The rub for me is that I was tidying my desk, as you do, of rubbish including old Special Delivery receipts just a few days ago. So, I am not able to prove to Pay Pal that the phone was signed for on Monday the 18th July 11. Even though messages confirming to the buyer that I sent the phone Special Delivery and my word that I saw that it had been delivered.

    The only pleasure is knowing that yesterday the phone was disabled. But then again I guess there are ways to overcome a phone that has been disabled if it were take to an engineer.

    So sellers beware. Always keep Recipes. In future in future I will scan all receipts.

    And as for Pay Pal. I have used PP for several years and this is the first problem that has cost me money. Just pleased it was not much!

    Tomorrow I am going to cancel my Pay Pal credit card as a gesture at my disappointment in Pay Pal..........

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  • RobUK
    Love rating 0
    RobUK said

    On Ebay Mobile Phones and mobile phone services such as unlocking are the worst thing to sell because of scams and customers wanting you to send to different addresses that are not registered with Paypal

    A few years ago i put up a service for unlocking mobile phones as i had a mobile phone remote unlocking website where we would unlock customers phones over the internet by giving them a code which was calculated of the imei (phone identification) number, the price ranged from £1.99 to £40 from cheaper phone makes and models to more expensive ones which it cost more for us to unlock as we had to buy through another company to send on to our customer.

    We used Paypal so our customers could pay using them and as it was safer for them and also for us. One day a order came through for their phone unlocking @ the cost £40, this buyer was from USA and we had to buy from this other company we worked with at a cost of £35 which meant we were only going to make a few pounds anyway, we sent over the unlocking details and the customer told Paypal they didn't receive there goods when he did as we sent the details via email with the information on home to unlock and also we called the customers and he was very happy he was now able to put any sim card in the world in his phone.

    After a few weeks Paypal contacted us saying that they were doing a chargeback as the customer didnt receive the goods, we explained to Paypal via the resolution centre explained what happened and also showed them emails we sent and also what the customer sent and to thank us for our service, Paypal took that money out of our account and we ended up losing out as we had to pay for this, it was really hard to take as we didn't make hardly anything from the sale as we had payed another company for this particular phone and model so lost out twice! And the customer got his phone unlocked for Free!

    This made us think how we sell online and also via Ebay as we have also had problems selling refurbished mobile phones a year or two ago when the customer said the handsets never arrived when we had a tracking number and proof it was received.

    We now help customers to find cheap low cost mobile phones and deals via trusted retailers and major networks where you will not have any problems if you are buying or selling. We search the internet for the cheap low cost deals and show them on just 1 website. It has been very successful and had great feedback.

    This has nothing really to do with Ebay but Paypal is a subsidiary of Ebay and as a seller you are not protected from scams like this with them or Paypal!

    The best thing to do is compare mobile phones and find the cheapest mobile phone or deals whether its a pay monthly handset you want (contract), pay as you go handset and sim-free handsets without (sim card). You know this way you are getting a nice new phone and it's from a trusted retailer, mobile phone network and you have a warranty and guarantee!

    Compare Over 1.8 million Cheap UK Mobile Phone Deals From all Major Mobile Phone Networks & Retailers @ http://www.comparexpert.co.uk/compare-top-mobile-phone-deals/

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  • glyn-watkins
    Love rating 2
    glyn-watkins said

    I think eBay have changed their rules since I was cheated as a buyer, but what happened to me was that I bought an item which was clearly marked as "New In Box" but when it arrived it was obviously second hand, it was an old model and worst of all it was not working! The seller agreed to refund for the item but the cost of returning it was as much as the refund which meant that that there was no point in my giving it back! I had followed all PayPal and eBay procedures but they said there was nothing they could do. Trading Standards agreed that by law any purchaser should not end up out of pocket as a result of a failed transaction but I didn't get much help from them either!

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  • richl
    Love rating 8
    richl said

    PayPal's main problem is that they don't actually spend any of their millions investigating the validity of any claims whatsoever and their entire policy is based around trackable parcels. No tracking details = instant loss for seller, irrespective of the claim against them.

    I recently had a "buyer" put in a claim against me and it took about 6 emails to PayPal to get even a vague idea what I was being "accused" of as they wouldn't tell me directly and the one thing I did know was that there was no way it was non-delivery as the claim had gone in against me the day after he'd paid, and about 12 hours after I'd mailed him to say I'd posted it.

    Eventually I worked out through a process of elimation that he was claiming that he'd not actually bid on the item and someone else had used his account. I asked PayPal why tracking information would have any relevance in that case and they ignored me. A few days later I was advised that they'd found in favour of the "buyer" and they refunded him.

    Instead of checking whether his account had been hacked or blaming him for allowing someone else to use his eBay account AND his PayPal account (yeah, right) they just used their "no tracking = instant loss for the seller" rule so I had to pay out even though, assuming he wasn't just a lying scumbag, he was a negligent scumbag. Obviously refunding him themselves would have severely eaten into their multi-million dollar profits for the day.

    At no point did they think that it was odd that his feedback showed that he'd bought several similar items over several months, nor did they bother to query why the "other thief" had had the item sent to the account holder's address. But I don't know why I'm bothering to give any more detail as PAYPAL DON'T ACTUALLY BOTHER INVESTIGATING CLAIMS AT ALL! :P

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  • Ruthless Investor
    Love rating 39
    Ruthless Investor said

    There is no protection, in any way, for the seller on either eBay or Paypal. I have traded on eBay since its inception in 1995 and can safely write that eBay is not the same as it use to be. Many sellers that I had communicated with in the past have left eBay due to various reasons and now trade from their own websites. All of these sellers had been treated badly either by eBay or Paypal, lost money on transactions and the last straw came when eBay introduced DSRs(Detailed Sellers Rating).

    eBay and Paypal clearly state in their policies that buyer must contact seller as a first port of call in any dispute and try to resolve the matter between themselves by amicable communication, but unfortunately, my experience is that most of the buyers haven't got a clue about eBay or Paypal policies and have jumped on the bandwagon because either someone gave them a hint or they have seen someone selling on eBay or they have read/heard about eBay in an advertisement.

    If a buyer makes an Item Not Received claim with eBay or Paypal, the amount paid for that item is blocked and a dispute is opened. Buyer says the item is not received and the seller says the item was delivered. Paypal requires seller to provide proof of receipt of item and not proof of delivery. These are two different things which many sellers only find out when a dispute is opened against them.

    Who can provide proof of receipt of item?

    Even if the item is sent by recorded delivery, special delivery, courier etc.etc and is signed for by the recipient, the buyer can still open a dispute for non-receipt of item and claim from Paypal on the grounds that the proof of signature provided are not of the buyers and it becomes very difficult for the seller to proof, hence Paypal releases the money back to the buyer's Payal account. A very complex process and procedure in place by Paypal.

    eBay & Paypal use to have office in London. They moved their offices to Luxembourg and call centre to Ireland in order to avoid all confrontation from angry sellers. Amazon have now done the same. They used to be based in Milton Keynes.

    Check the discussion boards on eBay and Paypal and one will find not hundreds but thousands of sellers crying about this but eBay, with Paypal in its pocket, has become so big that they think no one can touch them and as people say;

    Another Yankee Playing God!

    Best solution to the iPhone case above is to write to Paypal and keep on following up with documentary evidence and when you all amicable channels have exhausted, threatened them with County Court Summons and issue one including costs for all the time spend. Hopefully they will cough up all the money. Don't let them walk all over you. Good Luck

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  • excrofter
    Love rating 10
    excrofter said

    I have twice had buyers who have, more than once, said they did not receive a small value item, I only get a certificate of posting as the items are less than £30 in general. if I say that I only send by recorded delivery, then I get bad feedback for postage costs, when the report goes back to Ebay/paypal, they don't really want to know if the guy/lady, is trying it on. Ebay is buyer friendly & you often wonder why we stick to selling with them. Come on someone, invent a fair selling regime where the buyer, without whom the site would not exist, gets fair play!

    J. Lincolnshire.UK

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  • excrofter
    Love rating 10
    excrofter said

    Just as a P.S. to my previous post. If you buy from me on Ebay & are not happy, you get 100% refund & the cost of posting the item back for whatever reason. We can't be fairer than that? Yet Paypal does not wait for our side of the story, we get deducted immediately. Paypal for buyers, "dream on" for sellers!

    J. Lincolnshire

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  • Azugamey
    Love rating 3
    Azugamey said

    Whenever I sell expensive items like an ipod/ipad etc on ebay I always ensure that the buyer collects the item in person and that a witness is present when the buyer arrives to collect it. I always make sure that they inspect the item first and that they are satisfied with their purchase before leaving.

    I had an incident earlier this year with an item I sold. I sent it through the post with the box marked fragile. When the buyer collected the item he sent me a message saying that had broken on arrival. I knew instantly that he was lying and I did not believe a word of what he had said in his messages. He was twisting his words and trying to be technical. I just laughed within myself because he was just making himself look like a cretin on paper.

    So he returned the item to me and demanded a full refund including the postal charge. When I received the item I inspected it and knew that based on what the item was made of it could not have broken in transit. So I wrote to ebay and explained what had happend and I even enclosed photos of the item as it was when when I listed it and the condition it was in when I received it back from the buyer. Ebay and Paypal didn't take a blind bit of notice of what I had to say. They just accepted what the buyer told them and refunded him his money in full including the postage.

    Ebay sent me a rediculous message basically saying tough luck.

    I do not accept how ebay handled this matter at all and I warned them

    that if a situation like this should occur again I will sue them and the buyer I and I will make it public knowledge.

    At the end of the day I have to work hard to pay for my possessions even if I may decide to auction some of them in the distant future. At the end of the day I will not tolerate the idea of being cheated and the situation falling of deaf ears. Ebay need to change thier rules and look at both sides of the story.

    If a seller has reason to doubt what the buyer has said and has strong evidence to back their case then ebay should take a sturn view and not accept some rediculous waffle from a "know it all buyer".

    Ebay need to take a much more tougher line when disputes arise.

    I went to the buyer's home address with a couple of witnesses and confronted him on his doorstep. I discussed the matter with him and he knew full well that he was lying. I told him that if you ever try that again you'll find yourself where you wouldn't like to be.

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  • norcoastactivist
    Love rating 15
    norcoastactivist said

    I sold and posted an item to Italy ( by international signed for) The buyer refused to sign and accept delivery. Ebay/Paypal refunded the buyer with no questions asked and left me £33 + out of pocket ( the cost of the postage). 5 Weeks later the post office returned the parcel to me unopened with loads of different labels indicating their attempts to deliver. Ebay is heaven for buyers with little or no safety for sellers. Sellers can't even leave negative feedback for a bad transaction. Where is the honesty in that as feedback is the only way one can judge who you are dealing with?

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  • johntynycoed
    Love rating 1
    johntynycoed said

    Lovemoney will you please cease this scam where you disable my mouse wheel leading me to left click to regain control, which, as you well know, leads me to a link

    i don't wish to go to, in this case Barclaycard, should I click outside the text/article area.

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  • Dampflok
    Love rating 24
    Dampflok said

    @johntynycoed. Not sure why you are getting this problem. I have just tried to reproduce it but find that my mouse wheel scrolls up/down fine and right clicking (on and off text) brings up the standard drop-down menu. I tried all four browsers on my pc with the following results.

    Firefox 4 does shows no BC ads and has a blank background.

    Chrome 13 shows 6 BC ads (and mouse worked as expected).

    Safari 5.1 shows 6 BC ads (and right click and wheel are OK).

    IE8 shows 6 BC ads (and right click and wheel are OK.).

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  • hanggdog
    Love rating 1
    hanggdog said

    About 5 years ago I started a small business selling computer parts on ebay. On one occasion a customer bought 2 x routers to the value of £150 which was paid into my Paypal account. I sent the goods in good faith using Post Office next day guaranteed delivery service (which I always insisted on using) and thought that was that. About one week later Paypal took the money back claiming that the goods were bought fraudulently by somebody who had used another person's account. I argued that I had made the transaction in good faith and how could I have known that it was not a bona fide transaction. I also argued that if the person's account had been illegaly used then it was either due to the account owner not protecting their log in details or Paypal's own security wasn't up to the job. Paypal would have none of it and their response was basically "tough!" I lost all faith in the Paypal system from that point and since my business model primarily revolved around using Paypal and Ebay to sell I ended up folding the business rather than take further risk for small margins in a competitive market. If you google "Paypal" plus "problems" or "thieves" or "robbers" or something along those lines you will find literally thousands of moans from businesses that have suffered at the hands of Paypal.

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  • jean1881
    Love rating 0
    jean1881 said

    Same thing happened to my daughter and I. We sold 4 pairs of MBT's. I personally packed every pair. 2 pairs were brand new and had only been tried on in the house and were complete with videos etc, the other 2 pairs had been worn once and had everything they came with in the box. I made sure that each box contained exactly what was described on the site. The money was paid into our account,(£75 a pair for £250 trainers, brand new) which she then duly drew out. One buyer immediately put in a complaint saying that she had not only been sent the wrong size but also there were no videos or instructions in the box. All 4 pairs were exactly the same size. Ebay believed the buyer and ignored everything we wrote including the photographs of the goods as they were being packed. The money was removed from our account and we were then threatened with court action. I eventually paid the money because all requests for return of the goods were ignored. The buyer ended up with a brand new pair of MBT's in the correct size and kept her money! I now don't use Ebay unless there is no other option, therefore rarely. Ebay were given plenty of proof of everything and still ignored us as the sellers. They take the easy option. If it ever happened again, I would pursue the scammer through the small claims court. Always keep proof of everything.

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  • trevski2001
    Love rating 14
    trevski2001 said

    A view from the other side of the fence, so to speak (as a buyer) but it may prove of some use as a warning to anyone who has purchased Microsoft software.

    Last September I purchased a copy of Microsoft Office 2010 via an established Ebay seller who had a good track record. The software was duly received and installed onto my desktop and laptop and registered with Microsoft and all seemed well until my old desktop finally pegged out about two months ago. I tried to install Office onto my new desktop and register it with Microsoft several times, each time getting a message (which varied) but essentially saying that the software I was trying to install was not a valid copy. I assumed this was an attempt to say that I had to de-register my old computer before I could re-register it on the new one, so I went onto the Microsoft website in an attempt to resolve this. The Microsoft website is one of the least customer friendly sites you can imagine, at various times I got into endless loops (go to option a - go to option d - got to option m - go to option a and repeat forever) or up dead end alleyways where the message 'sorry, this 'wizard' is of no use to you' awaits ..... eventually I give them a ring and after keying in the 25 digit key code their representative informs me that although the copy I have is a genuine Microsoft product, it is actually a volume licence copy and not a 'full retail version' as it was sold to me. 'But I've already registered it with you and have been using it for several months' say I, to which the response is 'sorry, but it takes us a while to get our records up to date' ..... I am advised to contact the seller for a refund.

    I go onto Ebay and recall the transaction details from my purchase history. I note that although the seller continued trading for about six months after the transaction, they de-registered from Ebay earlier this year. Eventually I find the well hidden link whereby you can contact customer services with a non standard query and inform them of the above. I paid by Paypal so was thinking this should act as some sort of insurance, however a couple of days later I get a rather lengthy email reply, obviously composed of 'standard paragraphs' stating that they have no record of the transaction as it was nine months old (despite me quoting the transaction reference), and as the seller is no longer registered with them, there is nothing they can do. They suggest I contact the police but having spent many hours getting this far I think I'll write it off to experience.

    As you can imagine, I'm rather miffed at Microsoft a/ for their inefficiency regarding registration - I'd like to think that if I could have contacted Ebay sooner they would have been able to offer a satisfactory resolution to the problem and b/ to look at, the copy of the software I have is exactly the same as those you can see offered for sale on numerous websites and retail stores. If Microsoft could be bothered to endorse their product with the labels 'Volume Licence Version' or 'Retail Version' this would assist the poor old punters, however they probably begrudge the extra penny this may cost.

    I would suggest that if you have recently purchased Microsoft software that you contact them as soon as possible and get confirmation in writing that the software you have is fit for purpose. Otherwise, you may find that you have to repurchase the software when you next upgrade your computer.

    In the course of the above sorry saga, I stumbled across the 'IBM Lotus Symphony Office Suite' comprising of Microsoft compatible word processor, spreadsheet and presentation software. It's not as fully featured as MS Office but I'm sure many people will find it to be adequate for their needs. Best of all, it's available for free as a download from the Lotus website. The website seems to make great play of offering a cost effective alternative to expensive rival software in these austere times and I suspect this may be a form of corporate revenge for Microsoft having effectively killed off the old Lotus Smartsuite. Why not take advantage of it.

    Report on 11 August 2011  |  Love thisLove  0 loves
  • sketharaman
    Love rating 8
    sketharaman said

    For reasons explained in my following blog posts, I've given up both as buyer and seller on both eBay and PayPal:

    http://sketharaman.com/blog/2008/06/27/a-tale-of-two-sites/

    http://sketharaman.com/blog/2011/04/29/is-it-adios-to-paypal-from-india/

    Report on 11 August 2011  |  Love thisLove  0 loves
  • rocky819
    Love rating 0
    rocky819 said

    Do not trade with either Deepak Verma or Jaspsingh. Both are SCAM artists and have cost me close to £1000 over Ipad 2 trades. They raised a Paypal issue claiming they hadnt recieved the goods. Total rubbish. Frustratingly, it took the police 3 months to issue a crime ref number because of a number of counties involved during the sale and transaction, with nobody willing to take ownership. I got the distinct impression they didnt give a toss. Remember the names, Deepak Verma and Jaspsingh. If i ever meet them................................

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  • Steviebaby1959
    Love rating 34
    Steviebaby1959 said

    I don't use e-bay any more, althought, I do utilise the Paypal service frequently, and have very little problems with them, however, some folks use their service like a bank, and keeps hundreds of pounds in their account, WHY?? It's the same with e-bay, reading some of the other posts, if you didn't have money in your account, they won't have anything to deduct from, now, I appreciate that some small businesses use e-bay and therefore need to have money to pay for the commission and selling of their products, which I am sure is not an easy task to control, but, 95% of folks on e-bay are just gamers and folks trying to sell personal items, in which case they need to be more stringent. If you cannot control your financial housekeeping on these sites, then, sorry, if the funds are there for these companies to pinch back from you, then you can't really complain. And another thing, on Paypal, I've never input my bank details, only credit card numbers, but, I change these after making any purchases, so, if anybody hacks into my account they can't use the details of any information they view, the same with my home address, I changed it to Buckingham Palace on Pall Mall, I doubt if any hackers will bother with my details in future.

    I read a few years ago, that as e-bay and Paypal are not registered British companies, that you cannot use British law against them (please correct me if I am wrong), you would need to go to America and level a law suit in an American Court, which nobody in Britain would ever bother with, and I doubt if anyone knows any corporate Luxembourg laws to be levied against Paypal, in which case both of them are sitting pretty, raking in millions every week.

    Report on 11 August 2011  |  Love thisLove  0 loves
  • Mart110
    Love rating 1
    Mart110 said

    I have had several problems with Paypal/Ebay the worst being when I posted an item to New York, airmail and two days after it was paid for on Paypal a claim for non delivery was made and Paypal held the funds. I contacted Paypal by telephone, no easy task I might add, and they refused to do anything until the claim was investigated. I pointed out that I posted the item the day after it was paid and it was impossible to receive it in the one day the buyer had allowed and they should mail the buyer to this effect. They did absolutely nothing and my money was refunded to the buyer. This is one of many incidents, which has caused me to insist that buyers pay for recorded or registered post on all items, which in my case means an expensive price for a cheap item, hence less sales. They really need to employ a little common sense to their system and remember that both sides are customers not just the buyers.

    Report on 11 August 2011  |  Love thisLove  1 love
  • Masif1
    Love rating 1
    Masif1 said

    There is no protection for sellers on ebay/paypal.

    It's purely the buyers word that is final!

    I got stung for over £250 selling a mobile phone on ebay about a year ago.

    I always post high value items via special delivery as I did on this occasion.

    The buyer made payment via paypal and I posted the phone out to him via Royal mail special delivery.

    After about a week of the buyer receiving the phone he puts a claim in with paypal claiming that the item was not as described.

    He didn't bother to get in touch with me at all prior to this and why did it take him over a week after receiving the phone to realise the phone was "not as described"?. Paypal froze my funds.

    He filled a buyer dispute and despite my photographic evidence and other proof (which they didn't even ask for) paypal gave the buyer a FULL refund (inc P&P).

    And to top it all, I had not even received the phone back!

    So not only was I out of pocket of £250, I had to pay the ebay and paypal fees (as no refund due to the dispute) AND I had not received the phone back!

    After numerous (heated) phone calls with paypal (Indian call centre) I managed to get a refund from paypal as I had not received the phone.

    All this took over 3 months to resolve, so not only did this process cost me time and money but it had also de-valued the mobile phone which I sold (which I had still not received back).

    So I was left out of pocket. However a nice surprise, after about 8 months I received a package in the post, which didn't require a signature (posted via parcel force). I thought to myself "I haven't ordered anything" so eagerly opened the package and low and behold it was the mobile which I had sold to the buyer! Apart from a few things missing it was in good condition.

    I sold it again on ebay but only made a fraction of what I had initially sold it for (as you know mobile phone technology is always advancing).

    But at least a positive end to a terrible experience.

    Ebay and Paypal need to sort out their protection for sellers as they blatantly only support the buyer regardless of feedback and do not investigate anything!

    Report on 11 August 2011  |  Love thisLove  1 love
  • McLeodC
    Love rating 14
    McLeodC said

    The fault is not always with eBay/PayPal or unscrupulous customers. Last year I had a number of eBay purchases from different sellers lost in the post on several different dates. As the sellers had notified me when the items were posted, I was able to work out that the packages had gone missing at the delivery end on particular days. I then found a neighbour who had also failed to receive items of mail on the same dates.

    I reported the problem via Royal Mail's website http://www.royalmail.com but received only a meaningless stock response that did not acknowledge the specific details of my complaint - namely, that I was accusing a member of their staff of stealing mail. So (after several more packages went missing), I wrote to the manager of the local delivery depot. No response, so after a month and further lost packages, I went there myself to complain, and hand-delivered another copy of my letter (the manager claimed not to have received the first one - "it must have got lost in the the post"!). After that, no more problems, although I've still never had any apology or written reply to any of my communications, and no-one has been charged with the thefts.

    So I never received my purchases, the sellers (who all refunded me) are out of pocket, and the culprit is very likely still working for Royal Mail but lying low for the moment. If the problems start again, I'll report the crimes directly to the police - Royal Mail obviously don't want to know.

    Report on 11 August 2011  |  Love thisLove  0 loves
  • richl
    Love rating 8
    richl said

    Another thing that concerns me about PayPal, given that the system is extremely easy to abuse, is that they are acting as judge and jury over matters that I don't think they have any jurisdiction over.

    If, as a private seller, I was to sell an item to someone without an intermediary (e.g. eBay/PayPal who are one and the same thing) and the buyer wasn't happy with the item, didn't receive the item or any other similar case then they would potentially have legal routes that they could go down to ensure that the contract between us was concluded in a satisfactory manner.

    They could contact the police, their bank, a whole host of other people. If I've acted illegally then it's up to the law to sort me out, not PayPal. If the goods have gone missing then Royal Mail will assist (to a degree) and proof of postage is sufficient and won't cost any extra unlike recorded delivery. Plus they will investigate issues properly and allow you to send supporting evidence, unlike PayPal.

    PayPal is basically a kangaroo court and I don't know why some hotshot barrister who wants to make a name for themself doesn't bring a test case against them. I'm sure they'll have thousands of willing volunteers who will be able to provide 100% irrefutable evidence of cases where PayPal have blatantly FORCED people to pay out with no legal justification whatsoever. Aren't PayPal insured? If there's a claim where it's not obvious who's at fault then surely they can pay out, especially in situations like many of the people here have found themselves in? To literally ignore photographic evidence and emails sent by buyers which back up what the seller is saying is ludicrous.

    Report on 11 August 2011  |  Love thisLove  0 loves
  • Thirdman
    Love rating 10
    Thirdman said

    @jean1881

    What's a MBT?

    Report on 11 August 2011  |  Love thisLove  0 loves
  • Tujags
    Love rating 1
    Tujags said

    I sold an oldish Fiat Punto on eBay about 2 years ago the winning bid from a local buyer was quite high. I had described the car including all known faults & was aware the buyer had a 0 feedback. I asked the buyer to collect the car on Friday as I would be away over the weekend. He made no contact. The car was stored in my locked garage & my son was home all weekend. When I checked eBay on my return I noticed that my feedback was down to 89%, On checking the buyer had given me negative feedback, stating the car was not as described load of rubbish etc & I was a bad eBayer. I checked with my son nobody had visited & the car was not visible in my locked garage. I contacted eBay & was underwhelmed by their response no proof, buyer believed etc. I could not get them to believe me.

    I wondered if the buyer was a barred ebayer using a different name (he seemed very eBay savvy for a newbie) & checked his address - the house number did not exist! I contacted eBay with my research heard nothing for a couple of days then suddenly my 100% feedback was restored & the buyer was no longer on eBay. No explanation from eBay was offered.

    I sold the car on eBay to a decent buyer.

    Seller beware not everybody could get the necessary proof that I did & would have been left with a feedback score to frighten any buyers or sellers. Be very wary of low score eBayers, especially with higher priced items.

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  • electricblue
    Love rating 769
    electricblue said

    Ebay and Paypal are pretty amoral organisations, but these days it is easy to get through to them on the telephone and the Paypal and Ebay call centres are in Ireland. I have had some run-ins with both companies, but threatening to close my account did result in some action and compensation.

    Americans face the same problems with this almighty arrogant organisation so let's have less of the childish anti-Americanism. In defence of Ebay it is clear that some complaining here are pretty naive in their expectations and expect their rears to be wiped when they don't exercise enough caution and judgement. You can prevent zero and low feedback buyers from bidding in the first place and if you state that buyers with less than a certain feedback must contact you it is possible to cancel their bids. If you are a poor judge of human nature, then Ebay is a dangerous place to trade.

    Report on 11 August 2011  |  Love thisLove  0 loves
  • BUDGIE22
    Love rating 1
    BUDGIE22 said

    There is no seller protection whatsoever for Significantly Not As Described claims.

    You can sell your item and describe it as accurately as possible. It can be working perfectly when sent. The seller can have years of perfect selling history with 100% feedback..

    The buyer puts in a Significantly Not as Described claim - he can vandalise the item, accidentally break it or just steal it.

    He then returns the now broken item or just sends a box with a stone in it etc. If he has proof of posting Ebay and Paypal almost always pay out, even if the seller has a thousand witnesses, photos, video of the item before sent to prove the item was not wrongly described when sold.

    Easy to contact them? Just try searching how to contact us, the pages go round and round in circles offering solutions but no contact details. Takes about half an hour to actually get a contact number.

    Ebay call centres are in the Philippines. You get through to a filipina who speaks heavily accented filipino english that is hard to understand. They certainly cannot understand British accents. So you have to impersonate an american accent to be understood.

    Not that it matters. Ebay don't care about small sellers' problems or as I think they call them: Mugs.

    Also, Nice to know one of the most corrupt countries in the world has all your identity, bank account and credit card details.

    So, you have been ripped off and Ebay don't want to know.

    Guess what, Ebay and Paypal will still take their commission off the robbery. You get robbed by the buyer then pay Ebay and Paypal for helping the buyer to rob you.

    So, you have been robbed. You are in dispute with the buyer. You think the buyer is a criminal? Let's just hope his only crimes are Ebay scams. Let's hope he is not violent or a burglar too.

    The criminal will also have your home address - so he can return your now broken item ( or the replacement stone). Then again, he can use that knowledge for other purposes too, like burglary or attacking you, if you try to get him prosecuted.

    Still, want to sell on Ebay?

    Put: "Significantly Not as Described scam" in any search engine and read the horror stories.

    Report on 12 August 2011  |  Love thisLove  1 love
  • hopefultom
    Love rating 50
    hopefultom said

    In this article,under the heading " Scam awareness " we are advised to " refuse to sign for a parcel from your buyer,or at least open it before signing"

    Perhaps I am missing something here,but I cannot imagine that any courier/postperson who is tasked with obtaining a signature,would be prepared to let me open the package before I decide whether to accept it.

    Report on 13 August 2011  |  Love thisLove  3 loves
  • oldhenry
    Love rating 343
    oldhenry said

    Paypal is a con and always has been. It is part if the 'new electronic society' where mugs are aplenty and greed is good.

    Pay by cheque and await clearance before posting goods- not a foreign cheque either. There will never be a charge back then. Better still go to the seller and pay in sterling. Always avoid paypal who are sit in the middle and cream off a bag of cash whaterver happens to the idiots that use it.

    Report on 18 August 2011  |  Love thisLove  0 loves
  • FIATcurrency
    Love rating 1
    FIATcurrency said

    "In this article,under the heading " Scam awareness " we are advised to " refuse to sign for a parcel from your buyer,or at least open it before signing"

    Perhaps I am missing something here,but I cannot imagine that any courier/postperson who is tasked with obtaining a signature,would be prepared to let me open the package before I decide whether to accept it."

    Of course you can, I did it myself on Monday with a recorded delivery letter.

    Report on 25 August 2011  |  Love thisLove  0 loves
  • excrofter
    Love rating 10
    excrofter said

    Paypal & Ebay & Ebay seem to work on the assumption that only the buyer gets ripped-off! Somewhere down the line Paypal needs to start making enquiries before automatically taking the money from the seller's account. The rules are heavily weighted in favour of the buyer. It is a wonder trading standards have not got involved or perhaps Paypal is too big for our rather toothless trading standards?

    Report on 02 September 2011  |  Love thisLove  0 loves
  • davidfrost75@hotmail.com
    Love rating 0
    davidfrost75@hotmail.com said

    The seller knows the buyers address and perhaps he should make a visit with a couple of large friends to discuss the matter.

    Report on 04 September 2011  |  Love thisLove  0 loves
  • dmhzx
    Love rating 30
    dmhzx said

    EBay is and always has been an absolute haven for the unscrupuolous and deceitful. Their current philosophy and that all sellers are unmitgated crooks and all buyers are pure as the driven snow. - Full stop end of message.

    It's not so much a fencing opertion as it used to be or as much of a ready made market for fake goods, but is now a paradise for fraudulent buyers.

    As a seller you have no possibility of defending yourself against bad buyers, or of protecting others once you have been robbed. --

    Ebay/Paypal won't listen. If you haven't used a signed for service you're lying. If iyou disagree with the buyer you're lying, and you can't even leave negative (or even neutral) feedback for the buyer.

    You can't block bids unless the buyer has negative feedback - which is all but impossible.

    Try to contact a real person to talk to? Award yourself a medal if you manage to talk to someone not reading from a script.

    Fees have now been 'simplifed' (aka increased by a huge amount).

    Yes a typical example of a (US) company totally abusing its monopoly position (See also Microsoft and Google)

    It woul be a good ides if someone were to set up a website where bad buyers can be listed, and an automatic facility for sellers to block them all from bidding.

    As for Ebay co-operating with the police!!! What a joke that is. The police are not in the least interested in anything under £2000 (unless you helped yousrelf to a bottle of Lucozade after the riots and made it easy for them by handing yourself in and pleading guilty.)

    And as for the guidance in the article: Refuse to sign until after you've opened the package?? What planet are you on???

    Report on 04 September 2011  |  Love thisLove  2 loves
  • CuNNaXXa
    Love rating 410
    CuNNaXXa said

    I get emails all the time telling me how to scam eBay sellers. These courses, being offered for $25, describe all the loopholes on how to make money out of nothing.

    eBay and PayPal have created the pefect scamming environment, and the dishonest person is right at home.

    Remember that the morale person has scruples, whereas the dishonest person doesn't, and nothing is beyond their imagination when stealing from others.

    On the flip side of the coin, those idiots who protect their eBay and PayPal accounts with weak passwords are also to blame. I have received a number of funds over the years from accounts that have been hijacked due to weak passwords. I once got an email from a genuine account holder asking me why he had paid me, and why I had taken those funds from his account. I told him, pointedly, that his money had been taken from his account due to his lack of care in picking a password.

    When it comes to selling goods, I don't use eBay at all. I'd rather chuck something out than be fleeced by someone being protected by eBay. As for PayPal, I'd rather not use them, but find that my options in that department are limited, so do. On the flip side, though, I always make sure that funds in my PayPal account are minimal, due to the horror stories I have heard regarding PayPal and their blatant freezing of accounts and confiscation of funds. Surely, this must be illegal?

    On the note of legality, even though their offices are in Luxemborg, if they are dealing with citizens of a country, the local law would normally apply at the point of sale, which would be your browser, so if you made a purchase that turned out to be less than legal, you would contact your own law enforcement or trading standards agents.

    As for eBay and PayPal, they both acknowledge a UK presence, so are both bound by UK law to be able to trade in the UK (as is Amazon, regardless of where their head office is). Even more so, for PayPal to offer a financial service to the UK, they need to be FSA registered. Failure to do so would be a criminal event, and they would need to block the entire UK from accessing their site and services.

    So, if a site allows the denizens from a country to access their goods and services, then it is implied that the supplier is following the rules and laws of that country when providing those goods and services. In fact, many US firms charge VAT even though they use the 'Sales Tax' system depending on state, because they are aware that VAT is payable on all transactions in the UK (including zero VAT). If they don't charge VAT, then customs and excise can pounce on all international deliveries where they think VAT has been avoided.

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  • nel107
    Love rating 2
    nel107 said

    I bought a pair of 'UGGS', boots for my daugher last xmas. I paid £90 which seemed like abargain. I questioned the seller as to their authenticity and she assured me they were genuine. I discovered when they arrived that they were fake. I contacted the seller and asked for a refund. She refused but when I escalated the complaint via ebay she agreed so I returned the boots, recorded delivery and waited for my refund via paypal. Basically she said she never received the boots and ebay told me I must contact the post office. They said they must be lost and therefore I could claim £48(the cost insured with rec.del) which I hadnt realised. When I contacted ebay to discuss this and to point out to them that another buyer had seen my problem on line through feedback and informed me that she had the same problem.they would not do anything to help me.In the end I lost the money and ebay did nothing about the fact that one of their sellers was dishonest. She is no longer registered as a seller but that did nothing to help me.

    Report on 04 September 2011  |  Love thisLove  2 loves
  • Soruk
    Love rating 9
    Soruk said

    While I've thankfully not been in this position, has anyone tried raising a small claims court complaint against the fraudulent buyer?

    Report on 04 September 2011  |  Love thisLove  0 loves
  • chorsey
    Love rating 3
    chorsey said

    Ripping sellers off is becoming an ever increasing problem it seems. I have been victim in the past, fortunately only with low value items as I always send Recorded/Special delivery if items go over £30 as a rule. But twice recently I have had incidents where a buyer has the the goods for a few weeks, damaged them and then tried claiming under the 'Goods not as described' category. In the first instance a TomTom sat nav was received, good feedback left and then some software issue arose after the buyer had plugged the unit into his PC and downloaded items on to it causing it to malfunction. Although it was eventually settled it took some time and my Paypal funds were frozen for over 2 weeks which caused me to miss my ebay fees payment and get threatening emails. I now have a similar situation where the buyer has immersed an item in water and damaged it. Having spoken to Ebay I'm confident of the outcome, but unsurprisingly my fees are frozen until the statutory 10 days has passed.....

    Ebay are less than helpful in these situations, always taking the buyers point of view and clearly seeing sellers as some kind of second class citizen. Roll on a british controlled site to match them......

    Report on 05 September 2011  |  Love thisLove  1 love
  • chorsey
    Love rating 3
    chorsey said

    Having read through a few of the posts regarding this, several themes begin to emerge:-

    Firstly, that Ebay and Paypal are amoral, which it is easy to be when dealing in virtual reality as you don't have to face your customers.

    Secondly, that being a global giant you can place your infrastructure anywhere in the world as it suits you, thus avoiding large overheads and inconvenient laws.

    So what's the answer ? - Easy, sell the system as a franchise, where the subsiduary abides by the corporate look and policy of the parent company, BUT, has to have registered offices in the same country and is subject to the laws and policies of that country. Furthermore, make any cash handling aspect part of the same system so that 2 bites of the cherry is unlawful and impossible. Hard to sell maybe, but the proof would be in the earned trust placed in it....of which there seems little evident on here.

    Report on 05 September 2011  |  Love thisLove  2 loves
  • gonzo.pete
    Love rating 0
    gonzo.pete said

    "In this article,under the heading " Scam awareness " we are advised to " refuse to sign for a parcel from your buyer,or at least open it before signing"

    Perhaps I am missing something here,but I cannot imagine that any courier/postperson who is tasked with obtaining a signature,would be prepared to let me open the package before I decide whether to accept it."

    Of course you can, I did it myself on Monday with a recorded delivery letter. "

    -------------------------------------------------------------------------------------------------------------

    This is always at the discretion of the delivery driver/postman. If a customer asked me to inspect the contents, unless there was some visible damage to the consignment, I would refuse this request.

    You are signing to say you have received the package and not as a verification of the contents. Whatever is inside the parcel forms part of a contract between you and the seller. It has nothing to do with the logistics company (unless damage has occurred under their care)

    Returning an opened package to a depot is a massive liability for any delivery driver and not worth losing their job over-hence you sign for it and open it, or I return on your behalf-still sealed!!!

    In any case, what would you expect the delivery driver to do if you are unsatisfied with the contents?

    Report on 07 September 2011  |  Love thisLove  0 loves
  • jpcota
    Love rating 5
    jpcota said

    eBay in itself is a biased website where only buyer have rights. This is reflected by unfair the feedback system. I have been scammed by buyers as a seller, fleeced by eBay by way of fees and cheated by paypal by their false promise of 'confidence' which is a comouflage to 'new rules and regulations' that allow them to avoid refunding your money. I have been fleeced by Paypal too!

    The problem I have is that I still use it to buy sometimes, due to its sometimes interesting unusual material for sale but rarely sell now with an increasing option of great new websites like Delcampe, etc.

    There will be a day people will revolt en masse and go elsewhere to sell/buy as eBay is too big to care about anything else but to make money out of sellers. eBay fails to recognize that sellers are the ones that govern what's on sale. On a recent auction for interesting material, as a test, duplicated material sold on eBay recently was also offered on my Delcame account and sold for nearly the same price - with Moneybookers as a far better and fairer payment tool than Paypal. So, things are getting better in the auction market by way of competition.

    It is upto buyers to support these new websites for better range of material - else endup with only eBay as the only choice. They are more user friendly and 'human' that eBay will ever dream to be.

    Report on 10 October 2011  |  Love thisLove  0 loves
  • moreteavicar
    Love rating 23
    moreteavicar said

    eBid is better than ebay IMHO, but just not as well known.... yet. Strange because fees are low. If enough sellers switch to eBid, ebay might take notice.

    Report on 13 November 2011  |  Love thisLove  0 loves
  • EBAY VICTIM
    Love rating 0
    EBAY VICTIM said

    Lesson: Do not sell/ship international on Ebay.

    Simple story - sold $170 headphones to person in Canada(just across border). Very long story - USPS did/would not update status in tracking and stopped tracking in Customs. Buyer disputes via Paypal not Ebay and gets refund (and product).

    Many details I left out of above: Noticed buyer has bad feedback. Found another US seller he cheated using paypal system in exact way. Other seller and I called paypal multiple times. Paypal is doing a so called investigation. Now buyer removed registration on ebay. Email from USPS states they only do tracking to border/customs, other country responsible to update the USPS site tracking.

    Report on 06 June 2012  |  Love thisLove  0 loves
  • heidishereen
    Love rating 1
    heidishereen said

    Royal Mail don't let you see what's inside a package before you sign for it. I had something that I was meant to pay £10 of unpaid postage for and they wouldn't let me have a look what it was before I paid so I just told them to keep it. It had absolutely no postage on it though and was a very large package so no idea how it got to be posted in the first place!

    Report on 02 October 2012  |  Love thisLove  0 loves
  • ferrywood
    Love rating 0
    ferrywood said

    Scammed by virtual car fraud - don't pay into any Barclays accounts or expect eBay to do anything about it - Buyer protection does not exist on vehicles in the UK.

    Let eBay know how you feel about their security:

    http://tinyurl.com/cs9kfsd

    Report on 02 December 2012  |  Love thisLove  0 loves
  • courlia
    Love rating 0
    courlia said

    i have just been scammed on ebay,buyer bought item from me then days after it arriving started claiming that it was fake and not working properly straight away i offered him a refund to which he replied no he wanted me to pay him to get it fixed,as it would cost too much to post back eventually after many hostile messages he opened a dispute with ebay, i agreed to full refund on reciept of laptop,he sent back a package with a complelety different laptop in pieces along with chargers and pc parts,i signed for it before opening,told ebay i wasnt willing to refund as he didnt send back original item and i escalted the claim for ebay to make a decision and of course decided in his favour so he got his money back and got to keep my laptop,this is returns fraud and ebay have assisted him with it

    Report on 14 December 2012  |  Love thisLove  0 loves
  • pinnate
    Love rating 0
    pinnate said

    I've been a seller on Ebay for 9 years but just fallen foul of this scam - which Ebay refuse to look at - Buyer pays for item, I send. Buyer then puts freeze on Paypal account and refuses to send item back.

    Ebay records it as payment made and won't do anything AND takes fee for payment. Paypal won't deal with a dispute over Ebay item and payment doesn't go through. Buyer retains item for free and seller looses not only item but also initial postage and packing.

    As a result, i've stopped using Ebay. I've spent hours online and also emailed correspondence between me and buyer, asked them to look at original listing etc but all I have from Ebay is 'this item is recorded as being paid,'.

    Don't trade on Ebay They don't care about scams or if you are a buyer, poor quality items - as long as they get the fee.

    Report on 07 December 2013  |  Love thisLove  0 loves
  • alvin69
    Love rating 0
    alvin69 said

    I think this is a clear example of fraud by an eBay seller: http://www.thetargetcdcollection.com/2013/12/dec-4-2013-swindler.html

    Report on 30 December 2013  |  Love thisLove  0 loves

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