More rip-offs, scams and swindles

lovemoney.com staff
by Lovemoney Staff lovemoney.com staff on 17 September 2010  |  Comments 20 comments

As lovemoney.com readers seem to lap up our warnings about everyday rip-offs, we've come up with seven more swindles to shun.

More rip-offs, scams and swindles

There’s nothing all of us here at lovemoney.com hate more than getting ripped-off. And we know all of you feel the same way. In fact, helping our readers to fight back against rip-offs, scams and swindles is one of the our top priorities.

Just take a look at our rip-offs and scams article archives – there are heaps of useful tips in there!

But we know you want even more – so, without any further ado, here are seven more rip-offs, scams and swindles that really get our goat:

1. 0870 numbers

We dislike 0870 numbers because they are so expensive to call -- around 8p per minute. Therefore, these calls aren't charged at ‘local rates', as is often claimed. They are, in effect, premium-rate calls. Rather than calling 0870 numbers, look for geographical alternatives on Say No To 0870 , which also provides alternatives for 0845 listings. By the way, if your business advertises an 0870 number for customer services, then you'll never get my business. It's as simple as that!

2. Commercial cash machines (convenience ATMs)

Several local shops near lovemoney.com HQ have installed ‘convenience' cash machines, which charge a fee for withdrawing cash. Typically, withdrawing £10 will incur an extra charge of, say, £1.85, adding almost a fifth to the cost of getting a tenner. Personally, we avoid these ATMs in all but the very gravest emergencies.

3. Consumer electronics and computer software

Why do consumer-electronics firms and software companies think that one pound equals one dollar? PCs, games consoles and software cost much more in the UK than they do in the US or Far East, even after accounting for tax differences. Thus, a $400 games console in the US costs £400 in the UK, not the £250 that the dollar-sterling exchange rate would indicate. What a con!

4. Cosmetics and beauty products

It seems to us that the whole advertising industry exists to make people -- especially girls and women -- feel unhappy about the way they look, dress and feel. In particular, making women anxious about their appearance allows multi-national corporations to sell them vastly overpriced beauty products which are mostly water, grease and a fragrance. Frankly, if we hear another advert talking up "pentapeptides" or similar hogwash, then we’re going to open a vein. For antidotes to all the pseudo-scientific drivel behind beauty products, visit Bad Science and Sense About Science .

5. Extended warranties

In 2005, the rules governing the sale of extended warranties for household appliances and electrical goods were tightened up. Alas, this new system has failed to reduce the cost or improve the quality of these awful protection products. Having seen how profitable these schemes are as an insider, we've never bought an extended warranty on the high street. What's more, we expect that we never will!

6. Per-minute call charges

We think it's unfair for companies to charge for telephone calls by the minute. If we make a call lasting 61 seconds, then we expect to be charged for 61-second call, not a two-minute call. After all, why should we pay for 59 extra seconds which we didn't use?

7. Vending machines

Everyone knows that ‘convenience costs', but should it really cost so much? As your local newsagent can't hope to compete with Tesco on price, he has no choice but to charge more for those racks of sweets and crisps. However, with vending machines, the mark-ups seem disgracefully high. A 500ml bottle of Coca-Cola costs 77p in Asda, but most vending machines charge at least £1.50 for the same bottle. That's a 95% mark-up on the supermarket price. Ouch!

Tell us about the rip-offs you hate

Have you missed out any rip-offs you hate? If so, please share your experiences using the comments box below!

More: Fed up with rip-offs? Then find a better credit card , current account , mortgage and savings account today!

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Comments (20)

  • davidclee
    Love rating 0
    davidclee said

    Whilst a generally cheerful and optimistic individual, when it comes to money, you must assume the worst. Check everything - utilities, insurances, savings, credit cards and so on - there will be a better deal out there.

    If you do not search then you will pay more. Search and Pay Less - that should be your motto. Who searches pays less....the SAS (Search and Save) motto.

    And when you have found a good company - search again in at least two years - there is generally no reward for loyalty. New customers usually get the best deals - not established ones. Companies often assume that folk can't be bothered to change - and they are right. 

    I have been treasurer of my Residents Association - a block of 21 flats - since 1997. In the recent past, we had a property management company help us and they invited us to put our building insurance under their umbrella policy. That would have cost us around £4400 last year, but I shopped around and found us a quote for £3300 - quite a saving. that includes terrorist cover, by the way - another clever piece of blackmail....

    Our property management company wanted to get rid of it's Private Residential property business and concentrate on it's Commercial side, so we are on our own now - another saving of over £3500 for admin that we can do ourselves. They were also charging us over £300 for a Company Secretary fee, when you can easily submit the relevant forms online to Companies House yourselves.

    Do the work - or pay higher bills - it's simple.

    Report on 17 September 2010  |  Love thisLove  0 loves
  • pickwick
    Love rating 2
    pickwick said

    I'm disabled, and the prices charged by some suppliers of disability aids equipment are nothing short of a cynical rip-off. Some of the mark-ups seem to be astronomical. Not helped by the support and legitimisation they often get from public bodies like councils.

    I needed a couple of short grab rails for my bathroom, and had a great laugh looking through catalogues with various overpriced gadgets. Rails that attach with suction cups - aka bathroom tile removers. Various seats and attachments designed by people with clearly not the slightest technical knowledge and absolutely guaranteed to ruin your bath simply because of the stresses involved (e.g. your bathroom taps are NOT designed to bear the stresses of support attachments).

    But - a couple of rails? Couldn't be a problem surely, though I begrudged some of the prices I saw. But good news - the council would install some for me - I'd only have to pay half - my share in this case about £120.

    I begrudged even that for a couple of handrails - my son looked in his Screwfix catalogue, came up with a couple of appropriate and very strong white rails designed for the very purpose at under £25 for both, and fitted them in 20 minutes. They've been there 2 or 3 years now, and haven't budged - and I'm no lightweight.

    Don't just take peoples' word for it when they claim to be doing you a favour - not even (possibly not especially) when it's government or local government.

    And take care with anything advertised as an aid to the elderly and/or disabled (stair-lifts and bath aids most especially) that doesn't show prices clearly and up front. Not only is it because they're afraid to tell you in advance, but also because the end price will often depend on how much they calculate you're good for once they've contacted you. Better still, don't even let them through your door unless you've decided for yourself that you really do need and can afford their products.

    Report on 17 September 2010  |  Love thisLove  0 loves
  • shedless
    Love rating 0
    shedless said

    Hello to all and Im getting sucha wonderfull feeling when I open Lovemoney's e/mail's yes now to get to the crunchinh well whatever but tell me why are all the big Stores allowed tosell Cigs ans Milk and Papers as well and thatcuts out the Corner Shop what a shame Why dont the Goverment act something Like the French Goverment ????????? I used to love shopping in France If I wanted to get some Smokes then I would go the TABAC Shop and avoiding Quewing up...

    Please let the goverment Act now

    Please

    Shedless

    Report on 18 September 2010  |  Love thisLove  0 loves
  • shedless
    Love rating 0
    shedless said

    Please forgive my Spelling Please

    Thank you

    Report on 18 September 2010  |  Love thisLove  0 loves
  • hughgb
    Love rating 2
    hughgb said

    There is one rip-off which seems to slip under the radar, possibly because the victims are mainly those without bank accounts. How can Alliance and Leicester/Girobank/Santander justify charging £2.50 for a transcash deposit into a third party account?

    Report on 18 September 2010  |  Love thisLove  0 loves
  • cliver
    Love rating 0
    cliver said

    Car parking charges are a favourite 'hate' of mine - why must I pay for a space 'rounded up to the nearest hour' if I only want to park for 10-20 minutes? And if I have paid for a period of time and I am leaving, why can I not pass my ticket on to another person? After all, I have paid for that space for a certain period of time. This recently happened to me: someone leaving car park had 40 minutes of time left, tried to pass ticket to me but prevented by attendant, so I paid for an hour, then left with unexpired 40 minutes. Result space 'rented' for 2 hours, used for 40 minutes!

    Report on 18 September 2010  |  Love thisLove  0 loves
  • francob
    Love rating 0
    francob said

    A major rip-off is I believe perpetrated by the Utility Companies.

    My lady friend recently asked me to query her gas bill which was completely wrong after a misread meter reading. I telephoned on her behalf, and, after insisting to know, found that her account was over 500 pounds in credit, and that they had been overcharging her monthly Direct Debits for a long time. I managed to get an immediate cheque for the full amount and a reduction in her Direct Debit payments.

    The scandal is that the suppliers should VOLUNTEER this information to their customers, and let them know the options, and that they can get a refund. What's wrong with a monthly account statement showing the Credit/Debit situation.

    A few years ago I found that I was 130 pounds in credit with my electricity supplier, and it took a threat from me of contacting Trading Standards to get a cheque, as they initially said that they didn't issue cheques for under 200 pounds.

    I think Lovemeony should use a Feeedom of Information Act letter to discover the extent of the ripoff with each Utility company. If a supplier has 1 million customers each with 500 pounds credit on their account, they are receiving Interest on a vast sum to which they are not entitled.

    Report on 18 September 2010  |  Love thisLove  0 loves
  • Denthemen
    Love rating 12
    Denthemen said

    Yes, Rip-Off Britain is alive and thriving - excessive fuel prices, excessive energy prices, excessive telephone line rental and call costs, excessive mobile call costs - charging for 0800 calls??? - what's that all about if it's not profiteering! And why on earth the multitude of Directory Enquiry companies were allowed to set-up and rip everyone off with their charges is a scandal that OFCOM should be answerable for.

    Sky not satisfied with their £1 increase decide in the middle of what I would call a depression, not a recession, to increase monthly subscriptions by £3. Supermarkets doing their best to create food inflation by driving-up prices, and pretending that they are offering 'Buy One Get One Free' whilst almost doubling the unit price.

    Insurance companies getting too greedy with their premiums, driving individuals to the point where they will just not bother to insure their buildings and/or contents. I am almost at that point now, probably along with many thousands of others. Perhaps if sufficient individuals decided not to bother, the insurance companies would see the error of their greedy ways and try to tempt us back with more reasonable premiums.

    PRICE REGULATION would appear to be appropriate in many areas.

    Report on 18 September 2010  |  Love thisLove  1 love
  • diatomaceous
    Love rating 5
    diatomaceous said

    "Say no to 0870" has one big disadvantage - it doesn't usually work, at least in my experience.

    Also, I hear all the time that we should shun "commission free" (meaning you get a rip-off rate instead) foreign exchange outlets for holiday money and get quotes for online deals. This is an area which lovemoney.com might like to highlight as well!

    Report on 18 September 2010  |  Love thisLove  0 loves
  • cyril the squirrel
    Love rating 4
    cyril the squirrel said

    What really gets up my nose is that I have to pay an extra £15 a month for a p-poor broadband connection in Berwick while people in Newcastle get a much better service free from the same provider! So the few people in the sticks end up subsidising the many in the towns. Why can't we all be screwed equally at an equitable rate? Better still, why isn't the amount you pay directly related to the speed of your connection?

    Report on 18 September 2010  |  Love thisLove  0 loves
  • Talent
    Love rating 77
    Talent said

    Extended warranties. When I purchase anything I say to the salesperson, "If you mention anything to do with extended warranties, I will walk out". I was about to enter my PIN on a purchase of over £700 when the supervisor, who had been watching the sale from a short distance, came over and asked if I'd been informed of the really good warranty scheme they operated. I withdrew my debit card, smiled at the salesgirl and said, "I'll let you tell him" and walked out.

    Report on 18 September 2010  |  Love thisLove  0 loves
  • JRTL
    Love rating 12
    JRTL said

    Your comments on prices of electronics are a bit off base. I seem to be able to track down good prices in UK. You also need to bear in mind that the advertised prices in UK include 17.5% VAT (and a whopping 20% soon) and in the US they don't include sales tax at all! That takes care of a big part of the difference. In most states the (state) sales tax is added at the cash register at around 7%. If you mail order goods interstate you avoid the tax, but are supposed to declare your purchase and pay the tax to you state tax authorities (I don't know how many people actually do this).

    So I would say that taking VAT into account goods in UK are actually about 25% over priced.

    Secondly US retailers have lower unit costs and higher productivity in general than elsewhere. These days the far east is not as cheap as it used to be either. In fact I think for the equivalent goods Britain is pretty much always on par with Singapore and Malaysia etc. after factoring in differences in VAT etc. Also distribution costs in the US are much lower than elsewhere.

    Thirdly, some of the electrical goods sold in US will only run on 120V, compared to everybody else's 220V or 240V. An adapter (step-down transformer) costs between 20 and 50 quid depending on size and quality.

    However, all said I do agree that even taking everything else into account most consumer goods are significantly less expensive in the US. I have friends there and travel there on business every one or two years. My solution is to wait until I'm going there and ask a friend there to mail order all the stuff I want 2 weeks before travelling. I collect and pay them when I get there :-) I saved a small fortune on camera equipment and other bits and pieces this way.

    Report on 18 September 2010  |  Love thisLove  0 loves
  • easygoing
    Love rating 156
    easygoing said

    You may well have a point JRTL  but the rest of Europe still pays less than we do. Unfortunately as a nation it seems that we must have the latest goods at any price. This seems particularly true of electronic kit and children's toys. Remember the row over the fact you could buy a right hand drive car in Europe cheaper than in the UK. Until we have the courage to collectively say 'not at that price' to retailers then we will continue to be taken advantage of.

    Report on 19 September 2010  |  Love thisLove  0 loves
  • myrap
    Love rating 0
    myrap said

    0870's/0845's i can deal with, my talk talk account does these for a small fee p m its the 0844' i have a big problem with, talk talk is pretty expensive for them. how can these be overcome?? Can we have a "Say No" to these please

    Report on 19 September 2010  |  Love thisLove  0 loves
  • oldhenry
    Love rating 265
    oldhenry said

    Buy your stuff in Oregon- no sales tax there. The USA residents hate tax, but pay a lot in the end through the various levels of taxation , especially in CA.

    I reckon the biggest rip-off is the sandwick market. You can make your own for a fraction of the overpriced, and overpackaged, stuff in the shops. Get up earlier and get your own. Also, if people can spend £3+ for a cup of coffee, they are being overpaid. A cup of coffee is worth 50 p , no more.

    Report on 19 September 2010  |  Love thisLove  0 loves
  • MK22
    Love rating 142
    MK22 said

    Yet again you lump all extended warranties together. Richer Sounds (no I don't work for them, I just get p****d off that you never mention them) give you your money back if you don't use their warranty (except on screens/TVs). John Lewis warranties offer replacement if the unit cannot be repaired, so I got a new microwave recently when all that was wrong with the old one was a line of pixels dud on the display, for which their repairer could no longer source a new one.

    Report on 19 September 2010  |  Love thisLove  0 loves
  • shzl400
    Love rating 13
    shzl400 said

    Not your usual lovemoney purchase, but I'd like to put in a vote for Pokemon cards as a UK rip off.

    A pack of 8-10 cards costs approx. £3.99 in the UK. On holiday in Greece - E0.70. That makes the UK price more than six times the Euro price!!!

     

    Report on 20 September 2010  |  Love thisLove  0 loves
  • sodit
    Love rating 127
    sodit said

    I had a Labour government who claimed to be on the side of the ordinary working man, then they then went and changed the PEP which gave me a tax free leg up on my stocks and shares for an ISA, which while giving tax breaks to the rich was of no benefit to me, a basic rate taxpayer (even immunity from CGT was of no use as I didn't use up my £10100 tax free allowance). These scammers, while still claiming to represent me, then allowed vast quantities of eastern Europeans in to undercut my wage (didn't happen to brain surgeons or other rich people). I would advise any ordinary bloke not to have any dealings with these crooks.

    Report on 20 September 2010  |  Love thisLove  0 loves
  • Iamcoldsteve
    Love rating 311
    Iamcoldsteve said

    You forgot to mention that they also plundered the country's vast gold reserve and sold it off cheap, at fire sale prices. Let the financial institution effectively manage themselves, then borrowed to the hilt to conceal their mismanagement of funds. Then they did a 'moonlight flit' and left the problem to someone else.

    Afterwards they said what a great job they had done, and how badly the problem was being resolved.

    I too have heard of these people.

    Some good expensive products up there. For most we have the choice, to 'buy or walk by'.

    Report on 21 September 2010  |  Love thisLove  0 loves
  • hopefultom
    Love rating 43
    hopefultom said

    In reply to shz1400

    I assume these cards were bought for your children.

    If so I can offer an excellent money saving strategy - JUST SAY NO!

    Get real

    Report on 23 September 2010  |  Love thisLove  0 loves

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