The five worst Ryanair rip-offs!

Rachel Wait
by Lovemoney Staff Rachel Wait on 16 April 2010  |  Comments 99 comments

Ryanair is doing its best to find more and more ways to swindle you out of your hard-earned cash. Here, we highlight the worst Ryanair rip-offs!

The five worst Ryanair rip-offs!

If there’s one thing I really hate, it’s flying with Ryanair. I always end up feeling like the airline has simply ripped me off. It advertises bargain flights to hook you in, but by the time you’ve added up all the extra costs, you find you’ve paid far far more.

But it’s Ryanair’s latest move that has really got my goat. And that’s because it has had the audacity to say it wants to start charging for using the onboard toilets! Oh yes, it’s launching what one lovemoney.com reader, seagreen, brilliantly called a ‘pay to poo policy’. And I find it simply outrageous!

So let’s take a closer look at the top five Ryanair rip-offs!

Related how-to guide

Have a cheap holiday

Find out how to cut the cost of your flights, get discounts, tip correctly, spend wisely, get cashback and most importantly, cut the cost of your holiday.

The big toilet fee

Let’s focus on this latest charge first. If Ryanair gets its way, every time a passenger needs the loo on a Ryanair flight, he or she will have to pay a fee of £1 or 1 euro. That’s because all toilets will become coin-operated.

And if that’s not enough, there’s also speculation that Ryanair will reduce the number of toilets, which could mean that there’s only one loo on a plane carrying 189 passengers!

Apparently, the idea behind it all is to encourage people to use the toilet before or after a flight. But I’m completely baffled by this – I do that anyway, but that doesn’t mean I won’t need the toilet on the flight itself! Perhaps I should just pay my pound and stay in the toilet for the rest of the flight. I'm sure that would make it a very pleasant flight - for me or anyone else!

It’s also pretty discriminating against people with young children who are bound to want to go to the toilet at some point during the flight - if you’ve got three kids, that’s £3 a round!

And don't even get me started on what happens if you've got a dodgy stomach.

Check-in charges

You may think the price you’re paying for the flight itself is reasonable. But wait until you go to check-in. Thanks to the fact you can no longer check-in at the airport itself, you will need to do so online. And for this little privilege, you’ll be charged £5 per person per flight – or £10 return. So don’t forget to factor this in to the cost of the flight.

As well as this, if you forget to print out your boarding pass and bring it with you, you’ll be charged an extra £40 per person per flight! So forget twice, and that’s a whopping £80!

John Fitzsimons highlights the holiday rip offs that hit you hard in the pocket - and how to avoid them

Baggage fees

And the fees don’t end there – oh no! I don’t know about you, but I think it’s quite likely you’ll have some luggage with you when you jet off somewhere. Personally, I’d rather not turn up at my holiday destination with just the clothes I’m wearing and my toothbrush.

However, Ryanair seems to think it’s perfectly acceptable to go with minimal luggage. And in what I can only understand as a way to deter you from bringing any baggage (apart from a tiny amount of hand luggage) on your flight, Ryanair charges £15 per bag per flight – so £30 return. What’s more, this will rise to £40 return during July and August (school holiday time) – again, pretty discriminating against families.

If you need to check in a second bag, the fees get even higher, coming in at £35 per bag per flight (£70 return), or £40 per flight in July and August (£80 return).

And if you do have kids, you’ll lose out even further if you need to take on a travel cot, as you will need to pay £10 per item per flight. That said, Ryanair has been gracious enough to allow one pushchair to be carried free of charge. How thoughtful.

Pay to... er, pay

When you go to pay for your flight, guess what? You’ll have to pay a fee! Yes, that’s right you have to pay to... er, pay!

Unless you have a Mastercard Prepaid debit card, you will have to pay an administration fee of £5 per passenger per flight. So if you’ve got a family of four, that’s £20 each way – or a total of £40! What a rip-off!

Food and drink charges

So once you’ve got onboard, and paid your ridiculous charges, there’s just the small issue of food and drink. Because it’s a budget airline, Ryanair doesn’t offer any free nibbles or drinks. So once again, you’ll have to pay for them. In fact, you're going to have to pay quite a lot for them.

According to recent research, snacks served on a budget airline have an average mark-up of 350% compared to supermarket prices! So if you know you’re going to want to have a bite to eat on your flight, I’d suggest buying it at your local supermarket and taking it onboard.

Of course, you won’t be able to buy liquids to take onboard, until you’re through security. But you’re likely to find that buying your drinks at the airport will still work out cheaper than buying them onboard.

That said, you may not want to drink anything anyway – otherwise you may just have to pay your pound to visit the toilet...

Watch your pennies

So let's take a look at how much this little lot really could set you back. Let’s say a family of four are off on their holidays. Between them there are six toilet visits, they all bring one bag each, they all check-in online, and they pay with a Visa credit card. According to my calculations, that’s a total charge of £246 - a pretty significant extra, if you ask me!

What’s more, the family might need to buy food and drink on top of that, and if they forget to print their boarding passes for each flight, that’s an extra £320! So that’s a total of £566 in charges! So what may have started out as a cheap flight has rapidly turned into a pretty expensive one. In fact, it might even cost more than a British Airways equivalent flight!

Other airlines are just as bad

Of course, Ryanair is not the only budget airline to add on extra charges. It biggest rival, easyJet, also charges for baggage (£18 per bag per flight) and it also charges a £3.50 booking fee, unless you have a Visa Electron card. Bookings made by Visa Credit Card, MasterCard or American Express will incur an additional fee of 2.5% of the total transaction value, with a minimum charge of £4.50, whichever is greater.

Flybe also charges a £3 booking fee (per person per flight) unless you use a Visa Electron card, with a minimum charge of £4 per booking. There’s also a £1.50 supplement per person per flight for credit cards.

So next time you’re considering who to fly with, make sure you factor in all the additional charges. Otherwise you could be in for a very nasty shock! Remember - budget airlines aren't necessarily a budget choice!

More: Make money in the sunshine | Your rights during plane and train strikes

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Comments (99)

  • Cassandra
    Love rating 0
    Cassandra said

    Our biggest hassle with flying with a Budget airline was the airport! We live near Heathrow and it just wasn't worth it to trek all the way to Stanstead. Add that expense (parking, transport to and from the airport) to all the hidden extras, it's better to fly with a larger airline.

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  • harold
    Love rating 1
    harold said

    Lovemoney always has real rip-offs and sound advice.

    I have often flown with RyanAir and have found them cheap and realiable. If you say it is a ripp-off, then compare it to one that is not.

    I find your article useless and biased!

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  • blewey
    Love rating 0
    blewey said

    BMIBaby is just as bad, they charge for baggage, seat allocation, extra legroom, credit card, not printing boarding pass and their customer service is shocking.

    Mind you, even the Transatlantic providers are getting worse. Many of them have reduced their baggage allowance. Its only a matter of time before they start with the charges.

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  • electricblue
    Love rating 643
    electricblue said

    More fool anyone flying Ryanair. I would not put a single penny in the noxious Michael O'Leary's pocket under any circumstances. Airline passengers can choose not to fly to obscure airports and be ripped off in the process or be savvy enough to work around the Ryanair systems and get a good deal. How can you support a business model based on the fact that most travellers will get caught out by one or another clause and end up paying more than expected ? If I dealt with my own customers in this way I would not expect to be in business too long. I supply products into the automotive and aerospace industries. I wish I could stipulate that I could charge more for items I sell when they are to be used maintaining Ryanair planes......

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  • GreyKitten
    Love rating 1
    GreyKitten said

    Most of us know enough about budget flights to go with our eyes open.

    We've had many excellent deals - we travel light and only take rucksacks or share a suitcase if we're going for more than 5 days. If you can find flights with no taxes they're still really cheap - even if there are a few extras.

    I don't think budget flights are really aimed at families, they're more suitable for adults who just want to get where they're going and don't mind too much about 'free' meals etc. Anyway, do what we do and take your own food, we've done it loads of times and no-one's ever said anything!

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  • Iamcoldsteve
    Love rating 311
    Iamcoldsteve said

    What unrealistic and almost over simplistic 'journalism' - this article is a joke.

    I have flown Ryanair many, many times and if you do the expected things, there are no additional charges. Anyone who simply books a flight and doesn't look at the terms and conditions is a fool (with a small f). This is the same in everything in life.

    I have never checked in any baggage, bought food or drink on board or incurred additional expense because there is no need to. Anyone who can't last 2 hours on a plane without frequent trips to the loo either has a medical problem or makes no effort to plan. Also, there is no need to buy food / drink either.

    Clearly the total cost of the flights need to be considered before buying and anyone who doesn't look at this maybe should think twice about flying with any carrier.

    Their business model is simple, charge a good price for the basic and then charge for any discretionary optional extras. Isn't that the same when buying a new car? The base model is always considerably cheaper than the top of the range model. Their business model suits me and probably anyone else with more than one brain cell.

    So basically, let's pay for what we use. And maybe larger people should pay more as the plane will use more fuel etc for hauling heavy people around.

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  • rojbalc
    Love rating 9
    rojbalc said

    I don't know why the cheap airlines do it - everyone knows about the hidden costs nowadays - they're not exactly fooling anyone. Also, you'd think the airlines would be fully aware of the bad reputation they have and the very negative flying experience their additional costs create. As the author says, you just feel like you're being robbed.

    I wonder why budget airlines don't just charge more for their flights. I would find a "no hidden costs" policy from a not-quite-so-cheap carrier very refreshing indeed.

    Incidentally, my personal 'favourite' is Easyjet, who supposedly save money by not having a seat allocation system. Everyone therefore crowds round the gate, jostling and pushing to be first through like a herd of cows through a farmer's gate. Cattle class in the truest sense.

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  • Iamcoldsteve
    Love rating 311
    Iamcoldsteve said

    But then you charge people for services they don't use because they are organised. This is very wrong indeed.

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  • sarahrchds
    Love rating 9
    sarahrchds said

    I've flown on EasyJet many times and found that they give a good service for what you pay. Unless they've changed things very recently, the charge for hold baggage depends on the length of the flight - it's certainly not a standard £18 a bag. And when you book, the charges are presented to you before you commit yourself, so they are in no way 'hidden'. Finally, as a believer in caring for the planet, I like being able to offset the carbon emissions from my flight easily as part of the booking process. The difference between EasyJet and Ryanair is, in my view, considerable: I wouldn't fly with Ryanair no matter how cheap the apparent fare.

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  • blartbox
    Love rating 2
    blartbox said

    Another rip-off happens when your flight is cancelled after the airline falls out with the departure or destination airport (Blackpool & Angouleme spring to mind). If you took out Ryanair's insurance for your journey, your premium will not be refunded, so you have paid to be insured for a trip that you will not now be taking. I predict that the budget airlines will see their UK market dry up as people move on from the noughties craze of weekending in European capital cities & sun spots - especially if sterling continues to underperform against the Euro. I can think of no other product or service that I buy where I spend so much money to be treated so badly.

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  • roarers
    Love rating 7
    roarers said

    They have made it clear that their 'charge for loo' proposal will apply only to flights lasting less than 1 hour.

    The check-in and payment charges are the real rip-off, bearing no relation whatsoever to reality.

    As for baggage, if you know you're flying with it, you should compare prices with other airlines that service the destination you want. Even with all the additional charges, Ryanair or Easyjet, may sometimes be cheaper than the competition.

    I detest Ryanair for many reasons, but we still use them when they're the cheapest or most convenient alternative.

    Shoddy article in general; you should check facts before publishing.

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  • redneckgirl
    Love rating 1
    redneckgirl said

    Ryanair are what they are - abudget airine.  For this you get budget service.  People must know what to expect when they book a Ryanair flight as they must read or hear about the publicity and reports.   If you don't like it, don't book it.  But don't book it and then moan.    Ryanar enable me to fly cheaply and efficiently to where I want to go.   In about 40 flights to the same destination, I have only had problems once and that was because of bad weather.  Long may they continue.

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  • JingleBell
    Love rating 4
    JingleBell said

    Charging for services they don't use... like checking in and paying for the ticket. I'd like to know how Lamcoldsteve has manged to travel so many times with Ryanair without paying for these 'discretionary optional extras'.

    Please tell me Steve... please do.

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  • Buzz80
    Love rating 0
    Buzz80 said

    In response to harold, i dont really think the point of the whole thing is that you still cant get it cheaper elsewhere, its the fact that they get the money by stealth! if you budget based on your quoted price you end up feeling ripped off, all charges should be included as standard so you know exactly what you are getting, and maybe like the many other products of you want to save money you can choose to exclude things that way everyone knows where they are, in my opinion they are a bunch of rip off merchants.

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  • Granpa
    Love rating 0
    Granpa said

    Even if you get a prepay mastercard the website says there is a fault. Went to all the trouble of getting the fairfx mastercard but just as you press the final buy button an error message appears. Tried for a week, rang them and was told they were aware of it and would be fixed soon. Still waiting, eventually paid on another card(incurring the fee). Now it's not possible to check if it's working without actually comitting to purchase another flight. Very sneaky don't you think. HAS ANYONE OUT THERE ACTUALLY MANAGED TO BOOK A FLIGHT WITH A PRE-PAY MASTERCARD?

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  • Iamcoldsteve
    Love rating 311
    Iamcoldsteve said

    Jingle bell.

    What I meant by the

    'discretionary optional extras' clearly doesn't include any booking fee

    and checking in fee. It is everything else. The booking and checking in

    fees IMO should be rolled into the ticket price, as they are fixed. This is stated in my original post and the full ticket price should always be considerd. Obviously you missed my point that these are included. The

    only way of not paying a booking fee is to use Electron - most people

    don't have this.

    All the other charges are for optional extras which I have never

    used, so why should I pay for them? No-one would pay for optional air

    conditioning in the car unless it is actually fitted. Where is the

    difference?

    Get organised or don't use Ryanair - simple.

    It is simple to me, understand what you are signing up for. If you then don't agree don't book. But don't book and then moan afterwards that you have been ripped off because you didn't comply to the T+C of booking.

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  • David Stokes
    Love rating 0
    David Stokes said

    I will never fly with Ryanair again. I added an extra bag and priority boarding for our return flight - cost €23. When I checked, Ryanair had converted the € into £ at £1.80 to the € - charging my card £41. I phoned to complain (10p per minute) and was told I had to write to Dublin. After a month I got an e-mail saying they would refund £20 - in the event I got £18.

    So I still paid an outrageous exchange rate.

    I do not believe that computers make mistakes like that. The exchange rates are preset. Ryanair just hope you don't notice and they probably get away with it a lot because when people add extras to an existing booking the amount is small so many don't check.

    Ryanair are crooks.

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  • Crawford
    Love rating 3
    Crawford said

    I cannot believe that after so many years of budget airline travel people are still having this conversation.

    The clue is in the title, for goodness sake! If you don't like the idea of paying extra for the toilet, for travel cots, for priority boarding, after buying a ticket to Milan (for instance) for £29 including taxes, then go pay full whack with a premium airline. If you are inclined to "not put a single penny in the noxious Michael O'Leary's pocket under any circumstances" as per electricblue above, good for you. But get off your high horse about budget airlines in general and Ryanair in particular.

    This most recent effort by RR to create something that purports to be financial journalism, rehashing a load of old ideas and presenting them as helpful facts, seems typically both of her output lately and that of lovemoney. It seems that lovemoney recently is either a cheerleader for the Financial Services industry of a peddler of old and tired notions. Some proper financial anlysis for a change would be nice!

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  • Yves263
    Love rating 0
    Yves263 said

    Even if you check in a second bag you need to check the small print as you can still only have the same TOTAL weight for the bags. I know one lady who had booked two bags in as she was taking an empty case to fill at the other end and had to pay excess baggage, even though she had paid and checked in two bags.

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  • dudders99
    Love rating 0
    dudders99 said

    How I wish I was in a position to complain about excess charges. Because that would mean I had the money to spend on a holiday.

    You whingers want to try working as support staff in a state school in DEVON.

    Disposable income? What's that??

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  • gpinky
    Love rating 0
    gpinky said

    iamcoldsteve: Ryanair do not give a free transaction for electron anymore. They claimed it was not a highly used card - so who has a pre-paid Mastercard then?!? I guess people started using Electron cards and Ryanair were missing out on a revenue stream so cancelled the customer benefit.

    Secondly, my biggest gripe is the payment charges per person, not per transaction. How can they explain charging £5 a head each way when it only comes up once on your credit card bill?? Surely there must be a law against this, Dick Turpin had a mask...

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  • gpinky
    Love rating 0
    gpinky said

    dudders99: doesn't all seem too bad - looks like we, the taxpayer, are able to fund your internet surfing ;-)

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  • JohnW
    Love rating 26
    JohnW said

    I have no objection to paying for discretionary extras, I do object to 'extras' being added that you have no option over, such as booking fees, check in fees etc. What is included in the basic fare should be clear as well. Why when checking fares with different airlines are the taxes different, surely the amount you pay for security and other airport taxes is the same regardless of the flight.

    But even the 'full service' airlines are jumping on the extras bandwagon, fees to check in on line or select a seat, first they push on line check in to reduce thier costs, then they take away airport check in then they charge for on line check in.

    My biggest complaint though with the budget airlines is that they seem to think they have no responsibility if your flight is cancelled or delayed, at least the full service airlines usually try and get you rebooked and on your way, the budgets just say sorry your flight is cancelled....go away.

    Just another case of caveat emptor as the airlines join all the other hidden fee brigade.

    The main article is accurate as far as it goes, but it is only part to the story. But again that is journalism, expect sensationalism not accuracy.

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  • Iamcoldsteve
    Love rating 311
    Iamcoldsteve said

    I didn't know that Ryanair stopped that for Electron cards - I never had one anyway.

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  • Englishbloke
    Love rating 7
    Englishbloke said

    Do Lovemoney not check any of the articles that are published?

    Could you tell me the total you paid for your last flight? Including all your toilet trips, bags and drinks? Now compare it to the cost of the same route with BA or Lufthansa... I am going to guess it is still significanlty cheaper? How is that a rip off?

    All they are doing is offering customers choices. If you don't take luggage you don't pay for it, if you don't use the toilet you don't pay for it.

    IF YOU DONT LIKE THEM, then don't fly with them!? Oh hold on, they are much cheaper than everyone else so you will anyway! Personally I don't fly with them because of apparently low safety standards and pay more to fly with someone else.

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  • Roker Zammo
    Love rating 0
    Roker Zammo said

    Booked a bmibaby flight to Paris. Started off £7.99 each way before taxes. Fine with that. Worked out at £220 for 4 of us with taxes and online check-in and hand luggage only. Still very happy with that. Came to pay........£25 to use a DEBIT card or £35 for a CREDIT card. What happened to 2% or 3% charges for using cards ??? I was expecting £8 at worst !!! Not happy with that !!!

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  • Iamcoldsteve
    Love rating 311
    Iamcoldsteve said

    It is the full cost that needs considering, not the breakdown of that cost. All that will happen if the moan brigade get their way is that Ryanair et al will increase the basic ticket costs for all passengers to retain the same total income. THAT would be a bad day IMO, and then where is their differential to other airlines?

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  • eLJay
    Love rating 76
    eLJay said

    Why would you go out of your way to be treated like cattle? (though cattle have tighter regulations on transportation).

    Whenever I try and book specific dates the ticket costs come out the same if not more than the other airlines anyway (by the time the normal additional charges are applied by Ryan Air and Easyjet). I have flown BA, Lufthansa and been very happy with the total cost and the service (especialy Lufthansa where pilots apologise for rough landings that I would consider to be normal on BA), I will be trying Air Berlin on my next trip as well.

    Also if they are cutting costs on your journey then might they also be cutting costs on your safety?

    I would only consider Ryan Air and Easy Jet for an impromptu return journey with no plans and no luggage to somewhere that would cost me a fortune to visit otherwise (though many of those places they don't even fly to anyway), without booking anywhere to stay as I wouldn't know where I would end up (and I'd be booking that at the airport on a quiet day).

    Its the old con trick - thats the price - Its the old con trick - this low price - plus that, plus commission, oh and add that, and that, and that...plus that plus interest and suddenly you could have gone cheaper from a normal airline... the only thing budget is the way they treat their passengers.

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  • ocube
    Love rating 1
    ocube said

    I used to travel budget airlines until I moved to Switzerland for 8 months, I just could not see why I had to rush into a plane I had already paid for, plus, I could see why I would land in Gatwick when I could take BA to land in City airport so I switched to BA. I am currently trapped in Spain on holiday with my wife and two kids due to the Icelandic Volcano smoke which has grounded all flights into UK. BA has put us in a four star hotel with food included. I wonder what would have been my familiy's predicament if i was with a Ryanair

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  • AmandaJSmith
    Love rating 0
    AmandaJSmith said

    I totally agree - it's a budget airline so we must expect budget service. I'm content enough with that.

    My real gripe with them is when something goes wrong. Don't even try complaining - they're not interested and my guess is they simply file complaints in the bin. Even the most 'stick-at-it' complainer will probably give up in the end - which is what they rely on.

    I booked a return flght with them for a short break to Salzburg (during the ski seaason). They cancelled the outbound flight and (after much waiting in the queue) they offered me my money back. The joke is that they won't give you anything for the return flight - their argument is that they haven't cancelled it, so it's not their problem if you can't get there to take it!!

    So, this being one of the charges you can't avoid you should factor this in when calculating how cheap the flights really are - say, one in 15 trips will be disrupted in some way.

    Alternatively, to get to Salzburg, try Lufthansa (PROPER AIRLINE!) who offer £49 each way to Munich (a very easy train journey from Salzburg), with no extra charges for anything, a proper luggage allowance (useful when you're skiing), etc.

    All in all, use Ryanair when it's cheap (they do have cheap fares inc charges sometimes!), but always check around for the alternatives - seems the grown up way to travel to me.

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  • jetboy
    Love rating 1
    jetboy said

    No one has mentioned trying Thomas Cook. Their flights are shown as the actual price - no further taxes etc. They charge £20 to take a 20kg bag (plenty of allowance for 1 or 2 people). They also do a special deal where for £28 you get a bag, meal, seats together and text messages giving flight status. Personally I don't like airline food so I always visit Boots for a 'meal deal' before the flight. A big 750ml bottle of water is 99p at the airport and Thos. Cook charge £1.60 for a 500ml bottle of water on board - this is considerably cheaper than many of the overseas airports. 

    Its worth a look. 

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  • Donna Ferguson
    Love rating 130
    Donna Ferguson said

     think some of you have perhaps missed the point of Rachel's article. By outlining the different 'extra' charges you have to pay with Ryanair, we are trying to give our readers the opportunity to make an informed choice. It's true that most of these charges are avoidable - but only if you know about them in advance, and can try to plan ahead by, for example, printing out your ticket, bringing your own food or going to the toilet before the flight.

    In other words, we are trying to help readers who may not know about these charges in advance. It's up to you - of course - to decide whether or not these charges are worth paying. But I think criticising Rachel and the site for raising awareness about these charges is a little unfair. Many of these charges are unique to Ryanair and unexpected, and therefore I think it's right to try to highlight them to readers who may not already be aware of them.

    Who you fly with is your choice, but here at lovemoney.com, we believe you should make an informed choice and that's why we hate secretive, hidden fees and charges!

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  • JingleBell
    Love rating 4
    JingleBell said

    Lamcoldsteve... I'm in complete agreement. Transparent pricing is good, as is the separation of discretionary items so that you only pay for what you need. The two I mentioned are not discretionary... neither are airport taxes, and Ryanair are from on their own on that one. All airlines should be forced to show the cost for all non-discretionary items that make up the air-fare. Whilst poor regulation by advertising authorities allows them to get away with it, they will continue to abuse it.

    As far as false economy is concerned... everyone has to make their own mind up what they value. If saving £10 is more important than the extra hour to a 'low-cost' airport or vice-versa... thats a personal decision for all to make. I have two young kids and happily pay a premium to fly from the closest possible airport.   Others value different things... and transparent pricing enables all to procure a service based on what is important to them.

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  • Englishbloke
    Love rating 7
    Englishbloke said

    Donna,

    Sorry if we over reacted! I think the problem with some of your articles is the sensationalist headlines (that regularly cause upset with your readers), the points you raise don't make Ryanair a rip off, they just make some of the marketing tactics a little shady. To be honest I am sure most travellers are aware of the charges and if not they should probably check what they are buying when shopping on the internet!

    Try calling the article 'A breakdown of Ryanair charges' rather than 'The Five Ryanair Rip-offs!'

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  • flager
    Love rating 0
    flager said

    Will try to keep this short. Booked Ryanair flight from Stanstead to Zadar for sailing holiday (only other airline flying there is Croatian & no direct return flight) Long queue at checkin for a variety of flights. Reached gate, told too late to take hold luggage so I had to take it through security. Long delay while everything in bag was removed. Finally ran to departure gate. Aircraft still there, but told too late, together with two other passengers. Went back to Ryanair sales desk. Next flight in 2 days time, would have to pay new fare & only by cash! & would have to book within hour to use the baggage allowance I had paid for. Thought they were adverse to cash, but is this way catch out anyone who hasn't much sterling with them? I decided to go to Gatwick instead & get Easyjet flight to Split. Easyjet also have higher baggage weight allowance & cheaper price for this.

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  • Rachel11
    Love rating 2
    Rachel11 said

    I agree it's getting harder and harder to compare prices with more and more things being treated as optional (though thank god you no longer have to buy a hideous inflight meal).

    Rachel said she didn't understand why they want to reduce the number of toilets as part of this policy. It's quite simply that if they remove the numbers of toilets proposed they will get in some more seats that they can sell. So whether you pay to use the loo inflight or not they still collect more in.

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  • Mike10613
    Love rating 600
    Mike10613 said

    At least the article got some comments and wasn't boring... I would prefer pay to poo; than stand in a queue. I welcome anything that will cut travel by road, air or any other means. We have a serious global problem called global warming and the ice caps melting. They will be a little difficult to freeze again. I know the physics is a little complicated and it isn't taught in schools much these days. It's all creativity and drama in schools now. It's hard to believe in global warming after months of freezing weather and snow too. It is making our weather unstable though and the Thames barrier was built to stop London flooding; not just for fun. They build wobbly bridges in London when they want a laugh...

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  • lesparry
    Love rating 0
    lesparry said

    Just flown with Ryanair to Spain. When I went on their website the cost of the flights appeared to be quite reasonable. My mistake!. As you say they then added on the cost of hand baggage, plus an extra bag in the hold. Online booking came up as an option, opps sorry! you can only book in online, so why not include it in the basic cost? When all the other cost, that were really essentials, plus the charge for the priviledge of paying them, were added to the bill, the flights were over three times the basic cost. It did not stop there, once on board i purchased a coffee and an orange juice, which came to £6. I did not know this because they ran out of in flight brochures(detailing costs) halfway down the plane. I suppose they cannot afford brochures for a full compliment of passengers. Next time I will go with BA, much cheaper in the long run

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  • LovelyLeeloo
    Love rating 10
    LovelyLeeloo said

    I'd be OK with optional extras being listed separately, but I don't regard a check-in fee, a charge for my seat (! yes really, easyjet), and the airport taxes as "optional", because you cannot choose whether or not to pay them. And frankly, a small suitcase isn't really an extra either, unless you're on a day trip. It's all very well to say that most people know about how the pricing system works and expect the advertised price to bear no relation to the price you pay, but this is a ridiculous way to carry on. When I get to the till at Tesco with my can of Coke, I don't expect to be charged extra for the tin and a service charge for the privilege of giving them my money! By all means list genuine extras separately - you can even charge for the loo if you like, although the lawsuits from some people with medical conditions might be interesting - and see how many are willing to cough up and how many vote with their feet. But if an item is part of the package and you can't opt out of it, then they should all be forced to include it in the advertised price. Anything else is misleading advertising, and to suddenly add it on right at the end of the booking process, when you're clutching your card in your hand ready to pay, is perilously close to fraud in my opinion. 

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  • drwho
    Love rating 0
    drwho said

    Have you ever got dry and thirsty on your flight? Having worked on aircraft I can assure you it is simply to set air con to 'dry & thirsty' with expensive results for the passenger. 

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  • joembuck
    Love rating 2
    joembuck said

    First time I flew with Ryanair was 12 years ago, to Copenhagen /half way across sweden. flight out was fine, when I got the the airport on my return they have declared a technical problem' with the plane. The Woman at the check in desk (not a ryanair employee) explained that they regularly did this when there weren't enough passengers since it allowed them to avoid paying compensation. Cost me (in fact my employer) over £400 to get back to the UK. At that time it was booked through a travel agent who tried to get the cost of my return trip back. They eventually gave up, apologised and decided not to work with Ryanair again, obviously not long after that RA wentr to selling direct anyway.

    Since then I have flown on RyanAir dozens of times, and its never good. I hasten to add this is always for work and to places where they have driven out the competition. I wouldn't give them a penny of my own money.

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  • drwho
    Love rating 0
    drwho said

    Pay to Pay. Sorry steve but ryanair now charge for Elektron cards after making sure we all had one. As for the prepaid Mastercard, they charge you to have the account and keep your cash(sounds just like ryanair) so unless you're a regular then it's not worth the hassle.

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  • kiwilondon
    Love rating 0
    kiwilondon said

    The reason we have so many laws

    preventing the exploitation of children, setting food standards,

    building regulations etc. is to protect people from their own

    foolhardiness.

    Just because people have a choice doesn't make Ryanair's policies

    desirable or acceptable, any more than allowing the existence of a

    rat infested firetrap hoel is OK because idiots are willing or desperate

    enough to stay in it.

    Ryanair has undermined other airlines by the cheap trick of

    offering low fares at the beginning, killing off the competition, only

    to hike up the overall costs once it had a monopoly. All those who now

    travel by Ryanair are aiding and abetting a serious drop in travel

    standards. Just as the UK debt crisis is as much to do with people's

    willingness to take on the rediculous mortgage multiples and cheap

    credit card deals as the banks' willingness to offer them so Rynaair has

    been encouraged by the desperate and stupid to act in the way it does.

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  • drwho
    Love rating 0
    drwho said

    We had a law until recently which gave people the right to be paid in cash at to pay in cash at no cost, if you offerred to do this then card charges were cancelled. Sadly our leaders have scraped this age-old law to benefit the likes of ryanair.

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  • markmorgan
    Love rating 0
    markmorgan said

    Don't forget the excess luggage charges! Most airlines let you have hold luggage of 20Kg and hand luggage of 5Kg. But RyanAir switched this around to 15Kg hold and 10Kg hand luggage - remember that they also limit the size of hand luggage so quite how you could get 10Kg of stuff into that size bag I don't know.

    So, you've packed you bags and inexpertly weighed them on your home scales. You arrive and checkin and one bag is 17Kg and the other is 13Kg. Not a problem you might think - still 30Kg for two people. Nope you'll get charged for 2Kg of excess luggage at a ridiculous £20/Kg.

    The amount of people you either see with all their bags open moving stuff between them and re-weighing them on a spare airport scale or others too tired to bother complaining and handing over their card.

    We opted for shuffling the contents around and wearing four coats and jumpers :-) Remember also that most suitcase sets come in a set of decreasing sizes, so you end up with the smaller ones with the zips bursting and the bigger ones half empty.

    Mark.

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  • Crawford
    Love rating 3
    Crawford said

    Regarding the editor's comments:

    think some of you have perhaps missed the point of Rachel's article. Er, no, it was subtitled "Ryanair is doing its best to find more and more ways to swindle you out of your hard-earned cash". And the article continues exactly in this vein.

    By outlining the different 'extra' charges you have to pay with Ryanair, we are trying to give our readers the opportunity to make an informed choice. It's true that most of these charges are avoidable - but only if you know about them in advance, and can try to plan ahead by, for example, printing out your ticket, bringing your own food or going to the toilet before the flight. If you've been living in a cave, perhaps. Anyone booking through Ryanair must, by definition, own a PC, and is surely capable of their own online research into other peoples' experiences..

    In other words, we are trying to help readers who may not know about these charges in advance. It's up to you - of course - to decide whether or not these charges are worth paying. But I think criticising Rachel and the site for raising awareness about these charges is a little unfair.  Why? Did she not write the article?

    Many of these charges are unique to Ryanair and unexpected, and therefore I think it's right to try to highlight them to readers who may not already be aware of them. Again, for cave-dwellers, perhaps. The article consists of the same collection of tired old collections of gripes, misrepresentations and over-exaggerations. I'm no fan of Ryanair, but it is what it is.

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  • Englishbloke
    Love rating 7
    Englishbloke said

    I have often thought that it is unfair that i get charged excess when the person in front of me at check in weighs 20KG more than me!

    I am pretty sure Ryanair will be the first airline to launch a personal allowance scheme which allows for you and your bags (100KG for example). Controversial but inevitable? Ryanair love a bit of free PR/controversy!

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  • stevereverett
    Love rating 3
    stevereverett said

    I have flown Ryanair several times and each time only paid 2p for a return flight!!

    I had hand baggage, so no hold fees.

    I booked when they had a 'free' flight offer.

    I used a Visa Electron card (back in the days).

    I got my food before I got on the plane and didn't buy anything on-board. 

    I don't pay for priority boarding, after all we will all get there at the same time, and wont leave till everyone (that's on time) arrives.

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  • Kedsyeti
    Love rating 1
    Kedsyeti said

    I have not read through all the comments due to lack of time and I am writing may have been made already but I have to vent my spleen. Ryanair is not a new airline, it's business parctices may not be to everyone's taste but surely by now these "additional" charges and how Ryanair operate is no secret.

    I flew Ryanair with my wife and 3 year old son last November from Frankfurt Hahn to Prague return for EUR 48 with all Ryanair costs included. Unfortunately for the flight back (due to leave around 21:45),  Prague airport was closed due to fog. The scheduled airlines postponed their flights to the next day (go back to a hotel, wait around in the morning, lose 1 day due to the delay). Ryanair announced they would fly at 3am and they did - that was certainly my preferred option. OK, maybe we were lucky and that option suited us but for EUR 48 what do you expect.

    Do your research in advance, compare the total costs (they are not secret, they are described above and on their internet site) and the airport locations with other airlines - it's not rocket science. Keep in mind your requirements (additional bags, kids, transport to and from the airport, etc.) and weigh up the pros and cons. Ryanair is a budget airline, the clue is in the description, you won't get a scheduled airline service. If you don't like it don't use them.

    By the way Englishbloke, I am fully behind your proposal - let's take the weight allowance debate to it's conclusion and charge for the total weight of person and baggage!

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  • apnewman
    Love rating 2
    apnewman said

    I doubt if Ryanair will apply charges for toilet visits in the long term, once its planes start to stink like latrines. It's quite likely more and more kids will have 'accidents' now that charges are being imposed. Worth taking a plastic bin liner along to sit on rather than sit on a damp seat. Perhaps the staff will rent them out as you walk on board ? I think passangers should hold a mass protest. Put on all underwear, trousers, shirts and tops at the same time, stuff things in the pockets and waddle on. You'll look like Michelin men and women but Ryanair will be stuffed !

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  • Brian Paterson
    Love rating 2
    Brian Paterson said

    I really wish everyone would boycott this obnoxious airline. Only then will they be forced to change their policies. Ryanair continues to laugh at it's customers and will keep on doing so until they protest by hitting the company in only way it will care about. I wouldn't consider even looking at Ryanair for a flight after they cancelled a flight and simply abandoned my whole family. No help was given in finding a new flight or with any other aspect of customer service and they have continued to ignore any request for information regarding what happened to this date. Please do not use Ryanair. You might think, even after all the extra charges, that it is worth taking the risk and get to your destination but you could very well find, as I did, that it will cost you a great deal of money to get home again. Please be warned. Ryanair is just not worth the hassle. 

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  • panagav
    Love rating 1
    panagav said

    O'Leary makes no bones about his airline. It's cheap until you start asking them to do something for you, ie. print off your boarding card or put your bags on the plane. I have no problem with Ryanair at all. I flew with them for the 1st time this month (only because Easyjet had no flights) and found it to be an all round excellent experience. What's more we had taken bicycles with us and for an extra few quid they were put on the plane (on top of everyone's suitcases) with great care - we were watching them out of the emergency exit seats, which incidentally are far more spacious than on Easyjet.

     Yes you may have to put up with the plastic leather seats, the garish colours on the seats and that ridiculous clacskon upon arrival reminding you how fantastic Ryanair are but fair is fair, they do what they say they will and on time. What more can you ask??

     

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  • ryanairstinks
    Love rating 0
    ryanairstinks said

    I have just joined this mini forum today and i had great pleasure in naming myself after this despicable airline.I could talk all day about this sorry excuse for an airline and i am still feeling infuriated and stressed about my last encounter with this mafiosa organisation.Why mafiosa ?well i say this because once you are in their domaine eg.the airport enviroment then you have no choice other than to conform with their extortion unneceesary and inflated charges and worse still put up with their bullyish and unfreindly staff.

    My wife and i had the misfortune to fly with this organisation 7 weeks ago ;it was a 3am flight so this made things even worse.Nobody warned us but our previous notions of the traditional warm and freindly welcome by the check in staff were far removed from our previous experiences with other airlines.

    Our problem was excess baggage ;to be fair we did'nt read the small print properly ( you should always check Ryanairs small print as it is really small especially when it involved them secretly extracting more money from you !)Anyway we were over their tooth brush ,underpants and urgent medication allowance so we were asked to pay £245 - shock horror! so we bought another handluggage bag out of the machine and stuffed all of our uneccesary items (clothes etc!) into this - which duly ripped open;after spending 1/2 hr on the airport concourse acting as Houdini's we duly reported back to the SS guards at the check in. I opened my suitcase and asked the main guard if she thought it was reasonable to have such a minute allowance of 15kg given that my case now contained practically nothing and i asked her if her boss (O'Reilly) would be happy with these same minimal contents if he was travelling on holiday to which she replied '' Oh he would'nt care because he's loaded ''

    Then she asked if anyone had interfered with our cases whilst packing it ;my wife now at breaking point replied sarcastically' well they had'nt when we left home but now that our contents have been scattered over the airport to which the SS guard stated that we would now have to go to security to have our bags checked or she would call the police!!The security department did check our bags and he was very pleasant to us and tried to calm my wife ,he told us that Ryanair were a pain in the backside and that our episode with them is a frequent event.

    My wife was now crying uncontrolably and she continued to cry for a further 2 hrs even after boarding- great start to a hoilday - thanks Ryanair!!.

    I could go on as there is much much more to complain about especially regarding their staff rudeness,lack or should i say defunct customer service,backdoor unfair and inflated charges etc etc.But i have a buisness to run and a big part of that is treating my customers with respect so i don't want to be late .

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  • eLJay
    Love rating 76
    eLJay said

    Hi Donna, I think everyone got the idea of the article - it's just Ryan Air are an explosive can of worms.

    One trick I have is to take the minimal amount I can get away with, get a legally sized flight bag (I have one that holds a full suit) and don't forget to weigh them, you can get quite a lot of stuff in there for a 10kg allowance (travelling light should be less than that 10kg is quite heavy). I find that it is often cheaper to buy the few clothes I need than take lots of clothes and pay excess baggage charges and then post those clothes home (I have clean clothes at home so can wait weeks for them), which is cheaper than the cost of taking them with you. Only take more if its a wintry place/sporting holiday (frostbite isn't pretty).

    Most people go for the sun and could easily get away with swimwear - the clothes they are standing up in, some underwear, the basics to keep clean a small camera or picture phone and suntan lotions, and then shop when they are there. Some of my least stressful holidays have been like that and it makes airport connections a lot less hassle as you don' have to pick up your bags and then try and catch your next flight.

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  • Spyke
    Love rating 0
    Spyke said

    I think you are a bit unfair to Ryanair! I fly with them many times per year, and by booking in advance, taking only cabin baggage (and my own food) and paying with a prepaid Mastercard I have had some real bargain flights - often less than £30 return (and never more than £70) including all charges, to Poland, Prague, Bratislava etc.

    As to the toilet charge - what you said is not entirely true. Ryanair are only going to charge £1 and reduce the number of toilets to one on flights of less than one hour duration - so you really shouldn't need them - go at the airport if you begrudge them £1!

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  • MrsTrellisOfNorthWales
    Love rating 18
    MrsTrellisOfNorthWales said

    I'm surprised that nobody in this discussion has mentioned another Ryanair Rip-Off. If your flight is cancelled you are entitled to a refund of the taxes (because this money belongs to the government, not the airline, and is only payable if the flight goes ahead). Ryanair will, eventually, grudgingly refund these taxes - but will rake off an administration fee (€10, I believe) for doing so. 

    Incidentally, I fail to see how not allocating seats can save an airline money (though those of you who know differently are welcome to explain this to me). Is it just an excuse to charge more for so-called priority boarding?

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  • Vacationer
    Love rating 2
    Vacationer said

    Im totaly agree with Iamcoldsteve

    My RyanAir policy is

    1. No baggage

    2. No transaction fee

    3. No food or drink on the plane

    4. Maybe it's gonna be No toilet on the plane :)

    I'm using RyanAir 5-6 times per year

    Last time I visited Pisa for £2 return

    In the row is a trip to Pula for £12 return and trip to Corsica for £10 return (bought 2 days ago)

    Please anyone show me another flight operator with prices like this...

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  • Vacationer
    Love rating 2
    Vacationer said

    Hello gpinky

    Iamcoldsteve mentioned Visa Electron because he didn't fly for couple months.

    RyanAir not charging Mastercard pre-paid just since february I think.

    But I see no problem with that.

    I opened Visa Electron account just because of RyanAir

    When they changed card to Mastercard pre-paid I took for myself Mastercard pre-paid. Easy...

    Go to www.fairfx.com and take the card

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  • Vacationer
    Love rating 2
    Vacationer said

    Hello ocube

    You asking "what would have been my familiy's predicament if i was with a Ryanair".

    Few year ago I was flying with RyanAir to Stansted and because of storm we landed to Gatwick. RyanAir offered to pay expencies for cab or for overnight hotel. And this happend not because of kindliness of RyanAir but because of law.

    But I always have got travel insurance and if one day I will be trapped in Spain because of Volcano smoke I just will go to 5* hotel and I will enjoy extra few days of holiday and later on I will claim all expensies from my insurance company :).

    If u loose some money because u will not go to work - u can claim those money too

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  • Vacationer
    Love rating 2
    Vacationer said

    Atention to everyone !!!

    Mastercard Pre-Paid card can be for FREE and with NO ANNUAL FEE

    People please use google please use google please use google

    google google google google google google google google google :)

    dont keep cash in this card if u don't like to and just top-up when u need and money will bee there straight away like with top-up SIM card

    Try www.fairfx.com or try www.google.co.uk :)

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  • davides44
    Love rating 0
    davides44 said

    The feature about RyanAir reminded me of a trip I took with them to Granada. At the check-in coming home, our luggage, identical to what we flew out with, proved excessive. As I stood at the desk paying an extra 35 euros and fuming to myself I turned around and noticed that the queue to pay excess was almost as long as the queue to check in, everyone's baggage was too heavy - obviously another RyanAir ruse. My original comment contained the phrase "thieving Irish tinkers", but my wife thought that was a bit strong so I took it out.

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  • edged
    Love rating 0
    edged said

    I absolutely refuse to fly with Ryanair ever again, mainly because of the downright arrogance and distaste for customers that comes from the man in charge!

    The past few times I have flown I have flown BA and paid an equivalent (or less) price to Ryan air by booking in advance. I know it's not possible for everyone to book in advance but if you can a 'proper' airline like BA is so much better than Ryanair and will, in all liklihood, cost you less.

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  • ticktock
    Love rating 34
    ticktock said

    Wow! A very interesting article. This must be one of the most commented on you have done.

    The old saying goes; 'You takes your pick and pays your money' If you don't like a service or product, don't use/buy it. You get what you pay for. AND, always read the small print.

    Remember, any company is in business to MAKE money, not for your benifit. I took my wife the States last year with BA. Could not have been better, the staff and the service was perfect.

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  • aphexbr
    Love rating 2
    aphexbr said

    IMHO, Ryanair have progressively gotten worse over the last few years. Their flights are notably less comfortable than other airlines and they are more likely to fly to smaller airports that require lengthy transfers than their rivals. By the times the charges are totted up, they're quite often more expensive than rivals, for a lesser service. Want to cancel or postponed your flight? Premium rate number, often with no backup at the airport itself. I tend to avoid them now if I have a choice, Easyjet, BMIBaby and Monarch are often cheaper (or only £5-10 more expensive if not) and always more comfortable.

    That said, you can definitely get bargains if you know what to look for and plan ahead. On some routes they also offer far more convenient flight times, and they do service some routes that nobody else touches.

    However, if you need to pack bags, need to get to and from a specific city in less than an hour after touching down and don't travel alone, you're usually better off elsewhere. Your experience might vary, and it's always best to include them in any search (use www.skyscanner.net for a quick comparison), but beware.

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  • milehigh
    Love rating 0
    milehigh said

    Ive used Ryanair since they started, and even used lovely purple 'Buzz' back in 2000.

    While Ryanair ARE what they are - my problem with them was due to them flying to small back of nowhere airports - to which we still pay the same taxes as the larger more user friendly airports.

    On a trip to my then home country of Finland, after my flight, I waited in the airport for my pick up - but being a small place, the staff decided to put me outdoors so they could close up - 30mins after landing. There was no where to go - no shelter, and this was wintertime and minus 12c with snow at night. I had to wait there for almost 45mins, it was miserable!

    When I wrote to tell Ryanair (difficult coz there is no good address given on site) they just said it was fault of airport staff/manager - but I thought that was a cop-out since they pay for airport service and its their staff! Luckily I didnt have a baby or child with me etc.

    NB. The airport staff, locked up, got in their cars and drove away - leaving me and two other ppl outside. The others got their rides within 20mins.

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  • hanizak
    Love rating 0
    hanizak said

    I am disappointed by the tone of your article. While I am used to some excellent advice on Lovemoney, what you have written appears as personal dislike for Ryan Air. I have used Ryan air for over five years now and have to say they are excellent value for money. Try flying anywhere in europe for £10 with other airlines. The measure of their success is how popular they have become as airline.

    While I prefer to see the price advertised a s a full price(to include the booking fee) from page one I still disagree with you that it is a rip off. Ryan air offers options (you can take insurance or not , bag or not pay by variety of cards some dont have admin fee) I think that is great for the consumer.

    So steady on say some nice thing about the good they do.. As to the fee to use the toilet, It may help keeping the loo clean you should see how some people leave the loo after they use it during the flight...

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  • hanizak
    Love rating 0
    hanizak said

    I am disappointed by the tone of your article. While I am used to some excellent advice on Lovemoney, what you have written appears as personal dislike for Ryan Air. I have used Ryan air for over five years now and have to say they are excellent value for money. Try flying anywhere in europe for £10 with other airlines. The measure of their success is how popular they have become as airline.

    While I prefer to see the price advertised a s a full price(to include the booking fee) from page one I still disagree with you that it is a rip off. Ryan air offers options (you can take insurance or not , bag or not pay by variety of cards some dont have admin fee) I think that is great for the consumer.

    So steady on say some nice thing about the good they do.. As to the fee to use the toilet, It may help keeping the loo clean you should see how some people leave the loo after they use it during the flight...

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  • AshishPatel23
    Love rating 1
    AshishPatel23 said

    How much are you getting paid by Ryanair????

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  • smileyh
    Love rating 0
    smileyh said

    once again, people slag ryanair. Why? I can fly from edinburgh to grenoble direct for less than £100 return with all the charges in(luggage, credit card payment, check in ,etc...) Before ryanair or easyjet, i had to fly via amsterdam or brussels to the closest airport of lyon and not grenoble at a cost of between £240 and over £500 return for what, a cheap free drink and a dry sandwich. May i remind those moaners they can still choose to pay these inflated prices and stop slagging low cost airlines.

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  • hussaifa
    Love rating 1
    hussaifa said

    Took family to Dublin last year during October 1/2 term. It cost a staggering 1p each. so all 5 of us paid 10p for the flights in total! Luckily we stayed at a relative's place, so aside from house gifts and for their kids, our expenses were minimal. In part thanks to CCrunch, we have learnt to pack our own food; own brand mineral/spring water from main supermarkets is around 40p (a degree of planning is required to save money!) as I refuse to buy from inflated airlines or airports - and took some disposable cups. Home made burger buns are standard for us now. We get a 36 pack Tahira Halal Chicken version, sometimes from Tesco - other times from local Asian shop - for £6.99, the non-halal versions are bound to be a lot cheaper. 12 frozen pre-sliced sesame buns from Iceland for 99p, with free sachets of ketchup, mayo, salt & pepper from plenty of convenience places(!) alongside a 2 stick Kit-kat or Walkers (supermarket multi-packs). We have plenty of 'Paloma' tissue packs thanks to £land or 99p shop (as well as Wrigleys!). On way back, I made sure we still had a couple of disposable cups, managed to buy a 1.5l bottle for about 60 cents which did the job and kindly asked the hostess to pack a bit of the leftover rice pillai into a plastic container for the return, plus a couple of plastic spoons; worked a treat!

    As we live near Heathrow, the trek to Gatwick was never going to be fun and unsurprisingly cost more than the flights. While I didn't mind getting there by public transport - the return journey would not have been great. So mindful of this, we drove to Horley, parked the car about 1/4 mile from station and took train 1 stop to Gatwick for about a fiver each way. I noted local buses and next time might check if these are cheaper. Its ok if you have a reasonably old car that you don't mind parking on an unfamiliar public road for a couple of days - albeit in a quiet area. We had minimal luggage as it was for 2 days and easily carried from car to train/plane.

    The whole trip cost well under £50, including all food, snacks, drinks, petrol, public transport and flights (and well as decent gifts - all on 75% off). 2.5 days in Dublin for 5 - if Thomas Cooked it (or similar) - we'd be talking more like £500 - though some of this was down to hosts generosity. True the check in charge started after, though you can sometimes bypass this if you wait for deals. You'd be stupid not to, there are so many.

    Ryanair were fine. I decided to look at them and their staff as you might a bus conductor or train staff. I had no expectations of team, merely wanting to be taxi'ed (for 10p!) to Eire and back. This they fulfilled. As far as I am concerned, I 'played' the Ryanair game and beat them at it! It can be done - and with family too. Sure if the Volcano had burst 6 months ago, we would have been stuffed (though I had looked at alternate's - Aer Lingus direct to Heathrow for about £20 each - meaning I have to get the car from Surrey separately). No Insurance, no add on, no frills, no sandwiches - lots of savings. Its not the way to travel, but it is way to travel.

    Lovemoney's article is fine as it points out what to avoid. Even more so, it has provoked some very useful conversation from which yet more tips and advice have come forth. 

    Report on 19 April 2010  |  Love thisLove  1 love
  • Chorlton1
    Love rating 61
    Chorlton1 said

    Hussaifa can I ask how you were allowed to take your own food through customs? I thought there were still restrictions in place especially on liquids which if I remember is 100ml per passenger?

    Report on 19 April 2010  |  Love thisLove  0 loves
  • Vacationer
    Love rating 2
    Vacationer said

    Chorlton1

    there is no point to take botle of drink through custom because u can buy the same bottle in duty free shop. the same with food... every city have got own supermarkets and shops so u can buy food and drinks there :)

    Report on 19 April 2010  |  Love thisLove  1 love
  • GreyKitten
    Love rating 1
    GreyKitten said

    Vacationer:

    There is no restriction on taking food through security at the airport. I always make sandwiches at home and take them with me to eat on the plane (or at the airport, which is often more expensive than the plane!). You can buy bottled drinks once you're air-side, although I usually splash out and buy a hot cup of tea on the (Ryanair) plane.

    Report on 21 April 2010  |  Love thisLove  0 loves
  • Rayoz
    Love rating 5
    Rayoz said

    I travel regularly to Malaga [about 9 returns a year] I used to always fly BA because they were better value for money than Easyjet, Ryanair, Flybe and Exel. With BA if you compared like for like ie free meal, free drinks, no charge for selecting seat [24 hours before flying] and the baggage allowance was more of a guide [I have been 4 kgs overweight without charges] and friendly smiling staff. Then they got very expensive about a year ago so I changed to Monarch, not to the standard of BA but way above the rest, and the meals are reasonable at £6.50 [not fine dining but reasonable]. I flew with Ryanair once, it was like flying in a skip, uncleaned, staff that couldn't give a toss, Easyjet are dressed in guantanimo uniforms and about as happy and helpful as being in guantanimo, the food is expensive and poor quality. Thomson are OK on a good day but a nightmare on a bad day. If BA put their prices back to a sensible rate I may change back, I am a Vantage card holder with Monarch and a Executive Club card holder with BA, not because I am a snob, just because I fly so many times.

    Ryanair and easyjet are just conning people into thinking they are cheap, I suppose that is considered good marketing---- I consider it a con!!

    Report on 21 April 2010  |  Love thisLove  0 loves
  • Steve Bolter
    Love rating 0
    Steve Bolter said

    Loo fees are mad. Brings to mind the schoolboy definition of agony - “diarrhoea

    and a bent penny”.

    The separate fees for necessary item are an irritation, but even when added

    on Ryan Air provides a cheap flight.

    Fees for an extra bag or for a few kg excess baggage are high – but only a

    problem when going with ski boots and clothing.

    The wide but thin specification for hand-baggage is awkward as no one seems

    to manufacture bags to fit.

    There are those who have to drive past Stansted to get to Heathrow

    or Gatwick. At least Gatwick and Stansted have a good train services. Getting

    to Heathrow is a nightmare by car or public transport.

    Report on 22 April 2010  |  Love thisLove  0 loves
  • Steve Bolter
    Love rating 0
    Steve Bolter said

    Loo fees are mad. Brings to mind the schoolboy definition of agony - “diarrhoea

    and a bent penny”.

    The separate fees for necessary item are an irritation, but even when added

    on Ryan Air provides a cheap flight.

    Fees for an extra bag or for a few kg excess baggage are high – but only a

    problem when going with ski boots and clothing.

    The wide but thin specification for hand-baggage is awkward as no one seems

    to manufacture bags to fit.

    There are those who have to drive past Stansted to get to Heathrow

    or Gatwick. At least Gatwick and Stansted have a good train services. Getting

    to Heathrow is a nightmare by car or public transport.

    Report on 22 April 2010  |  Love thisLove  0 loves
  • ACL
    Love rating 0
    ACL said

    You forgot to mention the other Ryanair rip off. their luggage allowance for hold luggage is 15Kg per bag per single flight, 3Kg less than one of its nearest rivals Monarch.

    They charge I think £12 per kg any excess, per bag per flight. So if you want to travel with 18Kg per bag as with Monarch, it will cost you an extra £144 for a return flight for 2 passengers.

    Report on 22 April 2010  |  Love thisLove  0 loves
  • StaceM8
    Love rating 0
    StaceM8 said

    I DON'T UNDERSTAND WHAT EVERYONE'S COMPLAINING ABOUT COS RYAN AIR GIVE YOU ALL THE FACTS BEFORE YOU GO.

    If you have any intelligence you'll get a prepaid card, you'll eat before you go, take one piece of hand luggage which is plenty big enough for a weekend away. Ok so if you are going for a week or two u might have t pay £30 for yr luggage, it still works out a lot cheaper than most other airlines & if it doesn't fly wi someone else. 

    I FLEW TO PARIS & BACK FOR £2 - used my visa Electron card (which was allowed at the time), took 1 piece of hand luggage, managed t control my eating for an hour (that was tough ;o) & had a fantastic time ALL FOR £2 - BARGAIN !!!

    DUBLIN AGAIN £2 !!!

    BARCELONA - £2 !!!

    I LOVE RYAN AIR !!!

    But I did use the toilet on the way back - wow that would have been £3 (what a rip off !!! ;o)

    REMEMBER WORK OUT WHAT IT'LL COST & IF IT WORKS OUT MORE THAN WI SOMEONE ELSE, GO WITH SOMEONE ELSE - STOP WHINGING ABOUT A COMPANY THAT GIVES YOU THE OPTION TO HAVE CHEAP FLIGHTS IF U STICK TO THEIR GUIDLINES !!!

    Report on 23 April 2010  |  Love thisLove  0 loves
  • StaceM8
    Love rating 0
    StaceM8 said

    & Btw I'm flying to Malaga in June & am spending a couple of weeks in Marbella intending to spend no more than £50 for a return flight including an extra bag - guess what I've got myself a prepaid card for free using FairFX which also give me a great currency exchange rate so once again I'm saving money by bein encouraged by Ryan Air to get a prepaid card.

    THANX AGAIN RYAN AIR - I LOVE YOU ;o)

    Report on 23 April 2010  |  Love thisLove  0 loves
  • JND Solutions
    Love rating 0
    JND Solutions said

    Talk about being biased. I have used EasyJet, Rynair and BMI on many occassions. They ARE budget airlines. You get what you pay for. You know which airport you are going to - deal with it. If you can not plan your travel or holiday yourself, then go to one of the big rip off tour operators and pay for the priveledge of knowing you are going to travel at stupid o'clock in the morning and travel back at dawn. The budget airlines get you from A to B. I used then alot travelling around Italy - Pisa to Sicily, Sicily to Standsted. I always find then very help.

    But if we are to talk about unhelpful, try the border controls coming back into Stansted. Think they require some customer service training.

    Enough of my rant - keep going Ryan and Easy - you are doing a good job.

    Report on 23 April 2010  |  Love thisLove  0 loves
  • emmagleb
    Love rating 0
    emmagleb said

    I haven't flown with RyanAir since they left me and eight of my uni friends stranded at Girona (Barcelona) for 15 hours with no food, drink, information or advice, which resulted in us missing out connection coach travel from the airport. That was 2 years ago.

    What really made me laugh though? I booked the flights in two batches. The first lot of tickets were 20p return with £140 each of taxes. Total = £140.20. The second batch of tickets were £89 return, and the taxes were £51. Total = £140.00. How can something like TAXES fluctuate with the price of the ticket? Its obvious that Ryanair cream off the top of the taxes AS WELL AS treating you like runway-kill and doing everything they can to make the flying expereince as unpleasent as possible.

    Last year I flew with TAP Portugal, which is their budget airline. In comparison, it was a dream, and more comparable to a British Airways flight than anything as shoddy as RyanAir. If a group of consumers demand a particular standard, regardless of ticket price, the industry has no choice but to provide it or go bust.

    I also recently flew to Madrid with EasyJet. There were so many items of hand-luggage, all at the maximum allowed sizes, that they wouldn't all fit in the overhead bins. About 12 of them were TAKEN OFF the flight and stowed in the hold..... other people had to pay in advance for this.

    Also worth pointing out that in the rest of Europe, like Germany for example, there is no tollerance for baggage charges. RyanAir flights return from Germany DO NOT charge extra fees - its all included in the ticket price.

    All the UK based budget airlines are as bad as each other. I prefer EasyJet to RyanAir as they give a slightly better service, and are yet to leave me stranded. When I can afford it, I'll pay for a better service elsewhere.

    Report on 23 April 2010  |  Love thisLove  0 loves
  • skichampcouk
    Love rating 4
    skichampcouk said

    I have just returned from a flight from Nimes to Liverpool with Ryanair and not had time to read all the comments but would like to add my opinion. It was clean, efficient, punctual (arriving in Liverpool 15 minutes early). The staff were polite, well organised, smartly dressed and helpful. The cost for my return flight (I am due back in Nimes on Wednesday) was £38 (thrity eight pounds). That is what I call sensational value, it will cost me more than that to park my car at the airport.

    I only had hand luggage with me, if people want to take suitcases full of clothing they probably will not wear, then why shouldn't they pay extra for it

    Please do not knock the budget airlines for being rip off mechants, try to remember the days before budget airlines when you either had to take a package holiday or pay a fortune to the national carriers. I for one would not be able to run my business without the budget airlines. I also take kids on holiday with me at peak holiday times and am aware of how the additional charges can affect the price for families but it still works out a lot cheaper for us to travel independently than book through a tour operator.

    Report on 23 April 2010  |  Love thisLove  0 loves
  • fenemore
    Love rating 205
    fenemore said

    I am amazed to read here that someone actually admits to paying the carbon-offset charge. If ever there was a conscience rip-off it is this. Playing on peoples "guilt" for daring to set foot on an aeroplane!

    "I'll pay this voluntary charge to save the planet" - what complete and utter rubbish.

    Anyone who falls for this scam is what my father used describe as "tuppence short of a shilling" (for those of you who remember what a shilling was).

    Report on 24 April 2010  |  Love thisLove  0 loves
  • hippobank
    Love rating 7
    hippobank said

    only ever flown with Ryanair once and never again. I knew of the extra costs etc. and was prepared for that, at the time it was the only company flying where I needed to go.

    I booked 3 months in advance got a great fare, then a week before I was due to fly out they emailed me to tell me to ring them on a £0.10/minute phone number to be told they'd cancelled my return flight, I had the pleasure of holding for 45 minutes!!! £4.50 to be told that the return flight was cancelled, they could get me on another flight 3 days later.

    I then had to book a hotel for 3 extra nights and for the inflated prices due to almost everything being booked out. I also had to pay the excess baggage fee as I now needed a checkin bag.

    I checked Ryan Airs website the day before I left and they were still advertising tickets on the original flight I'd booked on! I rang them on the £0.10/minute phone number again (17 minute hold) to find out what happened and they said "due to demand they had put the flight back on".

    On the return flight they broke my bag, with a huge gash in the side of it, but wouldn't admit to it. Really wasn't impressed at all.

    I've found companies like BA to be a lot better, more reliable and although flying at a loss for them, sometimes they still send a plane with 5 to 10 people on it. Often working out at the same price after all the extra fees, and often slightly cheaper.

    Budget airlines haven't been budget in cost for a while now! Just service.

    Ryan Air: never again!  I'd rather drive!

    Report on 25 April 2010  |  Love thisLove  0 loves
  • hippobank
    Love rating 7
    hippobank said

    only ever flown with Ryanair once and never again. I knew of the extra costs etc. and was prepared for that, at the time it was the only company flying where I needed to go.

    I booked 3 months in advance got a great fare, then a week before I was due to fly out they emailed me to tell me to ring them on a £0.10/minute phone number to be told they'd cancelled my return flight, I had the pleasure of holding for 45 minutes!!! £4.50 to be told that the return flight was cancelled, they could get me on another flight 3 days later.

    I then had to book a hotel for 3 extra nights and for the inflated prices due to almost everything being booked out. I also had to pay the excess baggage fee as I now needed a checkin bag.

    I checked Ryan Airs website the day before I left and they were still advertising tickets on the original flight I'd booked on! I rang them on the £0.10/minute phone number again (17 minute hold) to find out what happened and they said "due to demand they had put the flight back on".

    On the return flight they broke my bag, with a huge gash in the side of it, but wouldn't admit to it. Really wasn't impressed at all.

    I've found companies like BA to be a lot better, more reliable and although flying at a loss for them, sometimes they still send a plane with 5 to 10 people on it. Often working out at the same price after all the extra fees, and often slightly cheaper.

    Budget airlines haven't been budget in cost for a while now! Just service.

    Ryan Air: never again!  I'd rather drive!

    Report on 25 April 2010  |  Love thisLove  0 loves
  • hippobank
    Love rating 7
    hippobank said

    sorry don't know why it double posted.

    forgot to say: Many people have said you know the score and if you follow their rules it will be cheap. However even when I followed their rules they managed to make it cost a lot of money due to causing such hassle!

    I normally do two return trips a week due to work and Ryan air was the only one that's been that bad. Sure Easy Jet have left me waiting at airport gates for 7 hours on a few occasions, but compared to 3 days + 3 extra nights at inflated hotel prices they're better than Ryan Air.

    Ryan air's phone staff were very rude, when I said "but I have to be back at work the day after the return flight I booked" they replied "You can accept the later flight or we can cancel your return flight and give you that money back, but you still have to pay for the outward journey"

    Ryan Air = Thieves.

    Report on 25 April 2010  |  Love thisLove  0 loves
  • mymoneymatters
    Love rating 33
    mymoneymatters said

    I like the guy who moans about paying 6 pounds for coffee and orange juice claiming Ryanair had run out of price cards. Could he not just have asked the price first before ordering? This is lovemoney.com not havemymoney.com. Most of these are short haul flights. Bring something to drink in the airport and wait till you land. How thristy can you get in two hours? And the other genius moaning about the 15 kilo a bag limit. Of course this dude goes to the airport with a friend. He has 17 kilos and she has 13 kilos. That's fine yes? No. It's 15 KILOS A BAG . How simple is that? . I use Ryan Air all the time and i've never had a problem. Bargains abound if you care to spend 10 minutes online looking for them. Like on Monday the 10th May London Stansted to Genoa and coming back Thursday 13th. Total 6 pounds return inc check in online. You have to pay another tenner for using a credit card but still cheap, isn't it? Been there before and got the bus into town. It's beautiful and stayed at a lovely hostel. I don't bring check in luggage on short stays. I get 10 kilos into my cabin bag including change of shorts and t shirts and camera. There are lots of these specials from different airports with Ryan Air. What other airline can i get these type of prices with? Waiting for your answer. If you don't like Ryan Air and want to waste your money on more expensive airlines then go ahead. I love having those spare seats on either side. Another thing i notice. Lots of people pay for the privilage of priority boarding. I walk on five minutes later and still get an emergency seat with tonnes of room. Go figure. I love Ryan Air and as long as i can save money using them i will continue to do so. Rachel, you say an unsuspecting family might end up paying 566 pounds extra in charges! Yeah right.

    Report on 25 April 2010  |  Love thisLove  0 loves
  • ROY48
    Love rating 0
    ROY48 said

    Food for thought reference card charges.

    As I run a business I can say for sure that the airlines will not be paying more than 20p for a debit card transaction and will be paying less than 1.5% for a credit card transaction, no matter how many people are travelling and how many fees they are charging.

    Go figure - you really want to give these people money?

    Report on 25 April 2010  |  Love thisLove  0 loves
  • Iain57
    Love rating 2
    Iain57 said

    I have never had any bad experiences with Ryanair. Sure, the bottom line is often a lot more than the initial fare quoted, but it's still very reasonable. I flew with a friend from Birmingham to Biarritz about 18 months ago, we went Monday to Friday and managed fine with only hand-luggage. Cost £28 return each including all the card fees etc. We had a two-hour train journey at each end to reach our destination and each section also cost £28 each although much shorter than Brum to Biarritz! A couple of months ago I booked Birmingham to Faro return, then a couple of weeks ago Ryanair e-mailed to say the flight times had changed by just over 3 hours, so I could have a refund. The new times just weren't suitable for us but I applied for and received a full refund from Ryanair with no problems.

    Having said that, we usually go for EasyJet because the baggage allowance is so much better: 20kg each and you can pool it if two of you travel, also you can take just one bag between you and have up to 32 kg in the one bag (make sure it has wheels!!).

    Report on 25 April 2010  |  Love thisLove  0 loves
  • chris22a
    Love rating 0
    chris22a said

    if you think ryan air are ripping us off maybe you should look at this great nations rail operators! £45 return london to norwich which is 100 miles.i can fly 857 miles london stn to alghero for cheaper!!! extra baggage = extra weight which means more fuel burned. so isnt that only fair that the passenger with extra weight is charged more??

    I LOVE RYANAIR!!!!!!!!!!!!!!!!!!!!!

    Report on 26 April 2010  |  Love thisLove  0 loves
  • mymoneymatters
    Love rating 33
    mymoneymatters said

    ROY48 i know we are being overcharged for using debit and credit cards. But what's the alternative? Use an airline that doesn't use such high card charges and yet spend an extra 100 pounds or so on a ticket. Doesn't make sense. They say now they are not charging for anybody using a prepaid Mastercard Debit Card. Is this just a normal debit card? What's with the reference to prepaid?

    Report on 26 April 2010  |  Love thisLove  0 loves
  • kuchar
    Love rating 0
    kuchar said

    i thought this article was going to offer some remarkable insight into some fee ryanair were charging that id never heard of, or some way i could get around paying some of their fees. alas, anyone who has booked a flight with ryanair would know about all of these, so really its just a moan, no different than taking a shot at mcdonalds or nike; although it has stimulated some discussion.

    i generally will avoid flying ryanair unless they are the best option by far because i find the way they treat their customers a bit objectionable. (easyjet essentially operate the same business model but their customer service is generally far superior) however, they are what they are. you get what you pay for, and if including the booking and baggage fee etc the ryanair flight is more expensive than ba or klm or whoever, then dont fly with them. you have the option of opting out all the way through the booking process. its not rocket science. reading some of the comments here, i almost feel like, in the words of mugahtu, 'im taking crazy pills or something'.

    a colleague of mine always moans about ryanair and how terrible they are and she hates o'leary and even calls him 'shameless shamus', but when it comes to booking a flight, she always books with ryanair. and why? 'because they are the cheapest'. exactly. if you dont like them, dont fly them, its pretty simple. as an earlier poster said, dont book with them then moan. if you despise the company but will still happily patronise them to save a bit of cash, really then, whos the shameless one? like my dad often says 'its always the ones who pay the least that complain the most'. 

    one thing ryaniair and easyjet have done is bring the prices down that the incumbents like ba charge for everyone. and if you fly ryanair the chances of being on time and having your baggage actually join you at your destination are far greater than flying with 'premium airline' british airways. 

    Report on 26 April 2010  |  Love thisLove  0 loves
  • macbarrow
    Love rating 0
    macbarrow said

    hi,just wanted to say after reading all comments,that i have flown all over the place with different airlines,and in my opinion,ryanair are rip off merchants,as are other so called cheap airlines....you do get what you pay for,and that is being ripped of.and iamcoldsteves comments do you work for ryanair,because you seem to be in there favour,and go against all other comments made by endless travellers...if your happy to be ripped of and treated like cattle,well im happy for you

    Report on 03 January 2011  |  Love thisLove  0 loves
  • macbarrow
    Love rating 0
    macbarrow said

    hi,just wanted to say after reading all comments,that i have flown all over the place with different airlines,and in my opinion,ryanair are rip off merchants,as are other so called cheap airlines....you do get what you pay for,and that is being ripped of.and iamcoldsteves comments do you work for ryanair,because you seem to be in there favour,and go against all other comments made by endless travellers...if your happy to be ripped of and treated like cattle,well im happy for you

    Report on 03 January 2011  |  Love thisLove  0 loves
  • JohnForeman
    Love rating 0
    JohnForeman said

    One more Ryanair Rip Off. Last time I travelled with them I paid for an extra bag. Unfortunately this does not allow you extra weight and I got stung for an extra £68 overweight charge. They are the last company in the world I would choose to travel anywhere with. I've not used them for two years. There is always an alternative.

    Report on 03 January 2011  |  Love thisLove  0 loves
  • birumaki
    Love rating 0
    birumaki said

    I have used Ryanair many times to Glasgow Prestwick and every time I fly there is a new charge for something, though I do manage to avoid them I feel Ryanair is targeting me to get more out of me.

    I had to use the toilet once before the £1 charge, I have had several operations on my stomach so when I need to go I need to go, I found that both the toilets at the rear of the plane were being used as store rooms so that passengers cannot use them. The staff claimed that they were out of order 

    Report on 03 January 2011  |  Love thisLove  0 loves
  • Thingsthatmakeyougohumm
    Love rating 0
    Thingsthatmakeyougohumm said

    Here are a few thoughts that made me go hummmmmmm:

    If I don't have any actual coins or bills (ops) can I use my Credit Card to poo/pee and if I do does the CC fee apply to the loo now? What if I just carry on a jug to pee in, you know like my food and drink sort of my own porta otty if you catch my drift? What if they refuse to allow me the use of the tolet and I just whip it out and pee on the floor (while turing away from the general public of course)? Will I go to jail or am I only exercising the capability God gave me to keep from peeing in my pants? What if after every flight they start finding bottles of piss lying about when they go to clean up? Hummmmm,

     

    Report on 03 January 2011  |  Love thisLove  0 loves
  • Blueocean
    Love rating 0
    Blueocean said

    Good article.

    And now they are charging £20 per bag - but worse than that; when you are booking the flight, I could not see that the option to add bags indicated whether they mean "checked" bags or any bags! Many people who are unsure will wind up paying £20 to carry a bag on. Is this intentional?

    Using even a Visa Debit card (cost to recipient no more than 00.50P), I was charged £12.00 admin fee for flights. If you book a car park through Ryanair, debit cards do not carry this charge. A £12 hidden cost for flights?

    Personally I would accept an "honest" quotation for a flight, rather than have my intelligence insulted by the subsequent addition of "web check in" etc., etc.

    If there is a choice of airlines on a particular route I now avoid Ryanair, even if I pay more not to be subjected to these tricks.

    Report on 08 July 2011  |  Love thisLove  0 loves
  • jayhick
    Love rating 0
    jayhick said

    I actually used ryanair to head back home for xmas, I thought it would be cheaper than the other flights, in the end I paid more, stay away from Ryanair better paying a little more up front. Ryan rip you off completely, the airport for Paris is not even in Paris its 1.30h away and you will have to pay an extra 30 rt for thickets. Also if you try to say paper by printing the boarding card on two side of an A4 sheet, which is act towards saving our environment, but ryanair are against that as they would rather charge an extra 40 euro to print of a paper boarding pass what a rip off, I will never travel with them again and I would advice everyone to boycott them.

    For a boycott of Ryanair

    Report on 30 December 2011  |  Love thisLove  0 loves

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