ING Direct Picks Up Kaupthing Savings

Ed Bowsher
by Lovemoney Staff Ed Bowsher on 08 October 2008  |  Comments 220 comments

Another day, another take-over: ING Direct is to buy up £3bn worth of British savings held by Kaupthing Edge and Heritable Bank.

ING Direct Picks Up Kaupthing Savings

The UK arm of Netherlands-based ING Group, ING Direct UK, has taken over £3bn worth of savings accounts from two Icelandic banks -- Kaupthing Edge, the UK arm of Kaupthing Bank, and Heritable Bank, owned by Landsbanki.

Landsbanki folded yesterday and Kaupthing is in deep trouble this morning. Chancellor Alistair Darling told the House of Commons at lunchtime that the savings accounts operated by Heritable Bank and Kaupthing Edge in the UK have been transferred to ING Direct. This should be welcome news for savers as the credit swap rates for ING suggest that the Dutch bank appears to be safe. Savers with Kaupthing no longer need fret about whether their bank is about to go under.

How are ING accounts regulated?

ING Direct’s customer deposits are safeguarded using a ‘passport’ scheme -- which means that, up to a certain limit, customers’ money is assured by the Dutch government rather than our own Financial Services Compensation Scheme (FSCS).

The Dutch government increased the maximum limit on its savings protection scheme yesterday. As a result, the first €100,000 (approximately £77,700) of ING Direct customers’ savings is guaranteed by the Dutch Investors Compensation Scheme. Effectively, this means that the official level of protection on offer outstrips that from the FSCS (which now offers a £50,000 guarantee).

However, after Alistair Darling’s dramatic announcement this morning that 100% of Icesave customers’ money will be returned to them, I’m not sure theoretical guarantees like this really mean very much in practice. It looks like the Chancellor is willing to compensate all UK savers if they lose money. (Although he hasn't issued a formal 100% guarantee.)

None of the banks involved in the take-over deal are currently willing to comment on the move, or give details of what it will mean for savers.

However, as soon as more information becomes available, I’ll update this article with the news.

More: Darling Backs Icesave | Ensure Your Savings Are Safe! | Which Banks Are Connected?

> Compare savings accounts via Fool.co.uk

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Comments (220)

  • MuppetKeeper
    Love rating 0
    MuppetKeeper said

    Hi all out there. Having just seen my Icesave ISA go bang, I tried last night to get some of my £10k out of Kaupthing edge last night, as I really need some money, and can't wait the 3 - 12 months it will take for the compensation schemes to pay off.

    Now ING has bought Kaupthing, do we know if its in receivership, if its operating as usual or anything at all?

    I used the online feature last night to request the £5k that isn't in a fixed savings account to be sent to me, but nothing seems to have changed on the account.

    I can still log in and transact on the KE website, so at least thats switched on, but no evidence it does anything!!

    Other peoples experiences welcome, I know answers are short, but someone may have seen something over the last few days.

    Ta

    MK

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  • Niborpat
    Love rating 0
    Niborpat said

    There has been a lot of bad mouthing about the Fool's advice and info. I have just transfered the bulk of my deposits out of Kaupthing Edge with no problems, and logged on to this site to hear the news that my money was safe. Any advice given is purely that and it is up to the individual to do their own homework. I personally would like to thank The Fool for their advice

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  • MuppetKeeper
    Love rating 0
    MuppetKeeper said

    I'm in full agreement with Niborpat (even though the name is hard to type). I come here and other places for advice on things and to see the best on offer, but its my decision in the end.

    I want out of KE / ING at the moment as I need ready cash, and can't wait for another bailout if that was to happen.

    Also I'm thinking if the Icelandic government choose to walk away from their obligations (Icesave), I'm not going to support any company that feeds profits (hahaha, profits in this market) back to an Icelandic Company which will no doubt be taxed by the same government.

    Back to Yorkshire Building Society for me!! You can actually visit the shoebox with your money in there (that's a joke people!)

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  • Henley8
    Love rating 0
    Henley8 said

    I'd like to echo comments made by Niborpat.

    Motley Fool seems to have been one of the few places where information was up to date and advice given - well done.

    I'd prefer to repatriate my modest sum to a UK based institution rather than leave it with ING and have just done that through the Kaupthing Edge website. The transaction was prcessed as normal, but I guess I'll have tpo wait to see if it appears in my bank in a few days. Here's hoping!!!!

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  • occamsrazors
    Love rating 0
    occamsrazors said

    Would be great if anyone can find out what this means for savers with Kaupthing's Isle of Man subsidiary.... no news on whether the ING takeover includes them...

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  • bobfruit
    Love rating 0
    bobfruit said

    Two days and counting for a BACS Kaupthing Edge transfer. Did it before 2pm on Monday and had expected it this morning, but I guess tomorrow morning will be the telling time.

    I've put a few comments on articles this week pointing out that The Motley Fool is a financial information site only. It's no substitute for a proper financial advisor for your particular needs or, indeed, doing the homework yourself. It makes me mad when I see people slating the site for doing what its always done.

    I do, however, believe they should keep their comparison tools in-step with current events. I understand people's frustration at seeing IceSave near the top of comparison tables even after it had been announced that transactions were suspended.

    My money's now staying in a UK institution too, for a while.

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  • Imcke
    Love rating 0
    Imcke said

    Hi This is now no jolke for people with savings.
    I have lost loads of money in shares peps etc.
    Fair enough they were a risk still hurts losing 80% of value shares bought on scripts.
    Now we find we can not get money out of savings accounts even if you asked before it shut down.
    This is a real shame for the hard working savers of the uk. we were not gready had to spread savings around. as rubbish £35k / licence cover.
    so £35 in B&B £35 Halifax £35 ING £35 Ice save £35 in Kaput! If you sold you house £250,000. You need 8 flaming accounts to put the money in. or risk loosing it. Great news you only need 5 now or 2.5 joint accounts.

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  • dingle1000
    Love rating 0
    dingle1000 said

    Does anyone know if Ing bought Kaupthing edge in the isle of man as well as the mainland accounts?

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  • Mujic
    Love rating 0
    Mujic said

    Does anyone know what is happening with Kaupthing Friedlander & Singer? (KSF)
    As far as I am aware, Kaupthing Edge is a subsiduiary of KSF

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  • deeplyblue
    Love rating 0
    deeplyblue said

    I don't suppose anyone knows this, and I have asked this question elsewhere with no real result, but ..

    I transferred some money out of KE on Monday, and it shows up as having left the KE account. However, it hasn't yet shown up in my Halifax account. So, where is that tranche of my cash? Does it count as being in KE (whatever *that* means)? Does it count as being in the Halifax? Is the cheque in the post? Does that mean it should arrive in the Halifax eventually?

    I left some money in KE (under the compensation limit), and a few minutes ago (after I heard of the collapse of KE from Mr Darling) I tried move a tenner out of the KE account - just as a test. The transfer appeared to go smoothly. Unfortunately I shall not find out, possibly until Monday or Tuesday whether or not that money has gone through.

    So, when money is in transit, where is it? And if the bank at either end of the transaction goes belly up, is your money covered by the FSCS?

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  • Mushy
    Love rating 0
    Mushy said

    Good question deeply blue re: money in transit. I pulled out all my (modest) savings with KE yesterday pm and the web site processed the transaction. I now have a balance of 0 at KE and am on tenterhooks waiting/assuming (?) that this money will appear in my UK account.

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  • mayflyjules
    Love rating 0
    mayflyjules said

    Despite reassurances yesterday that money in Kaupthing Edge was safe, I decided to transfer out the few hundred pounds I had in my savings account with them (mainly because the rest of my savings are now in limbo with Icesave and I didn't want to risk losing all of it).

    I carried out the transfer after 2pm yesterday and the notice on the website said that it would be transferred out on the next working day, however when I checked my balance this morning the money had not moved. I retried the transfer and again it appeared to be accepted and the messages indicated it would process today but the transaction did not appear on the list and the balance did not go to zero.

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  • Anita51
    Love rating 0
    Anita51 said

    I am in the same situation as deeplyblue. I did 2 x Chaps xfers yesterday about 10.00 am from KE to HBOS one for £ 500 and 1 for £ 21,000 the remaining £ 500 I left with KE.

    The 1st £ 500 went through OK but although the £ 21,000 has been debited from my KE account it has not reached HBOS. It is not in their pending system, Where is it ??? What can I do ? To me it is a large slice of our family's savings.

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  • deeplyblue
    Love rating 0
    deeplyblue said

    @mayflyjules

    I've just logged on to the KE site again, and my little test transfer (put through in the last hour) is showing up on the list of recent transactions.

    You might re-check your transaction list, and make sure that you did remember to hit the Submit button after you'd put in the transfer details. I mention that as a possibility, after getting that one wrong myself a few weeks ago - it's easy to forget if the button is off the bottom of the screen and you're under pressure.

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  • deeplyblue
    Love rating 0
    deeplyblue said

    About this ING takeover, does this mean that the KE bank will continue trading "as usual" but under new management? Does it mean that we can get hold of our money through ING?

    Has anyone got through to either institution, or know of any official statements?

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  • LuKeNuKuM
    Love rating 0
    LuKeNuKuM said

    hi people,

    im in the same boat - transferred out my balance from KE (via chaps) yesterday about 1pm - nothing in the target account as yet and the balance in KE is 0.

    i spoke to my target bank's customer service and they couldn't see it pending.

    no idea where the money is sitting now, slightly concerned that it's going to get lost with the ING takeover :-/ i've printed out the transaction list which at least gives a reference to follow up in the days/weeks/months/years?! to come.

    it's probably a bottleneck but i wish i had it hidden under my bed now :)

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  • Anita51
    Love rating 0
    Anita51 said

    Thanks deeplyblue, I have re-checked the site but the transaction has gone and has a xfer ID No. so presumeably like LuKeNuKuM above it is sitting in space somewhere !!
    .

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  • validas
    Love rating 0
    validas said

    in reply to Mujic: Kaupthing Singer & Freelander were
    bought out by a company called Close Brothers Finance, and Close Brothers are apparently one of the largest finance providers in the UK. If that means anything today. Have been advised there is no problem.

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  • Mujic
    Love rating 0
    Mujic said

    http://www.hm-treasury.gov.uk/press_102_08.htm

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  • edmundpw
    Love rating 0
    edmundpw said

    Well, I shifted my money out of Kaupthing Edge yesterday. Took the precaution of using CHAPS, even at a £20 fee, which meant the money arrived same day. Doesn't look like I'm going to be able to match the rate, or even get close, but I'm feeling risk averse right now.

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  • edmundpw
    Love rating 0
    edmundpw said

    Should have added that the money only came through at about 1755, which led to me being worried about it all afternoon and several phone calls didn't help. But when it arrived, I relaxed with a G&T - I'm sure there's no need to panic quite yet, guys!

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  • FlaminBanks
    Love rating 0
    FlaminBanks said

    I eventually got through to KE around mid-day and the bloke I spoke to had absolutely no knowledge whatsoever of any problems so it's worrying that the staff haven't been informed. Either that or he was blatantly lying...not sure which is worse.

    However looking through the press release (thanks Mujic) it appears that the money is safe for the time being, but there are many questions:

    * Will ING honour this month's interest payment on savings
    * What changes will we see. Is it the same website or are we going to get ING accounts and if so how are we to access them
    * Are they going to contact us with the full details
    * If transfers are still permitted why is there such a delay on them arriving and what happens if it goes "missing".

    I'm not looking for answers here, just airing my concerns

    It's a minefield to know where to put your money these days. I specifically set up a number of accounts about six months ago to spread my risk, but now who can we trust.

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  • beauwl
    Love rating 0
    beauwl said

    validas

    in reply to Mujic: Kaupthing Singer & Freelander were
    bought out by a company called Close Brothers Finance, and Close Brothers are apparently one of the largest finance providers in the UK. If that means anything today. Have been advised there is no problem.


    Hi there. Please can you confirm the validity of this. What is your source of this information?

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  • mayflyjules
    Love rating 0
    mayflyjules said

    Hi deeplyblue. On both occasions I definitely confirmed the transaction and pressed all relevant buttons until I got the "We confirm that we have received the following instructions..." screen, then I clicked Finished which returned me to the main screen. I just tried it again with a penny transfer to make sure and still none of the 3 attempts are showing on my transaction list. Maybe it just doesn't like me?? :-)

    That said, I'm now OK with keeping the money there until the transfer to ING (or whatever is going to happen) as I'm in no hurry to get to my money, it's only the loss of interest that concerns me in the short term.

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  • Magnus567
    Love rating 0
    Magnus567 said

    Just transferred out of KE and hope my cash has gone to my bank!!!!

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  • MuppetKeeper
    Love rating 0
    MuppetKeeper said

    I give up, three times now I have "withdrawn" my money, and got confirmation (once yesterday, twice today) but my account still shows the full amount and nothing in the future transactions.

    Anyone out there got any tips? Did your account go to zero (or whatever) immediately?

    Ta

    MK

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  • Beckstones
    Love rating 0
    Beckstones said

    Thanks Mujic...the HM Treasury link seems to cover everything and in my view this isn't a good time to risk not knowing where transferring funds might be.
    I'm sitting tight but as an existing ING investor, will probably have to move funds eventually to stay within the Dutch limit, which incidentally seems to be more generous than our own.
    There seems to be a distinct lack of information on this issue elsewhere...well done MF.

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  • nkingsbury
    Love rating 0
    nkingsbury said

    Seems like Kaupthing Edge have a blockage, I initiated a transfer over the weekend and the money left my KE account on Tuesday and has not arrived in my Barclays account ....

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  • steeviepuss
    Love rating 0
    steeviepuss said

    I too have a savings account with KE, cautionsly within the FSCS protected limit. I believe ING is under the passport scheme as opposed to the FSCS, I take it this now means we are no longer under FSCS protection & we'd have to claim under the Dutch protection scheme should ING go belly up? Is this likely to be a more lengthy process tham claiming through the FSCS?

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  • whatuknow
    Love rating 0
    whatuknow said

    get your money in uk accounts to be safe. nkingsbury, a transfer usually takes 3 days so money leaving account on tuesday you wont get it 'normally' for 3 days!

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  • Mujic
    Love rating 0
    Mujic said

    Close Brothers Group plc & Kaupthing

    http://www.closebrothers.co.uk/uploads/Acquisitionannouncement5AUG08.pdf

    5 August 2008 - Close Brothers Group plc announced acquisition of Kaupthing Singer & Friedlander Premium Finance Ltd

    KSF Premium Finance Ltd was (until that transaction) a subsidiary of KSF Ltd

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  • whatuknow
    Love rating 0
    whatuknow said

    so nobody knows if we can actually 'get' our money out??? or maybe it will just take a bit longer? ing have taken over our accounts, so its not a case of claiming from FSCS for kaupthing money?

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  • ftsefaller
    Love rating 0
    ftsefaller said

    I've been trying to contact Kaupthing because I cannot remember my log-in details - I've looked my account twice since I opened it in April when I transferred many thousands in there. The phone number has been constantly engaged.
    Does anyone have an alternative contact?

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  • TinTin52
    Love rating 0
    TinTin52 said

    For anyone interested, initiated transfer Tuesday 10-00, account balance went to zero with tranaction ref before 16-30 but as of now no sign of it in target account. This morning target bank said it was not being held in their system. Spoke KE this am and was told chaps had definitely gone from their end. Beats me but same person at KE also told me they were completely safe and business as usual about 15 minutes before Treasury press release announcing KSF had been put into administration!

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  • whatuknow
    Love rating 0
    whatuknow said

    wouldnt bother contacting them, they dont exist! just have to wait and see what happens

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  • kerthumperNo1
    Love rating 0
    kerthumperNo1 said

    Can someone convince me why we should have any faith in ING's statement that "Your savings are protected under the Dutch Investor Compensation Scheme". Oh yeah? That'd be like the Icelandic one then?

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  • whatuknow
    Love rating 0
    whatuknow said

    dont risk your money get it out to a uk account ASAP. at least our gov are lookin out for us

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  • FrightenedCat
    Love rating 0
    FrightenedCat said

    I've just tried to log in to KE to transfer my savings out but can't access my account. Enter all the correct log in details but screen just freezes at the final stage. Has anyone had any communication from ING? How do we access our accounts?

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  • whatuknow
    Love rating 0
    whatuknow said

    I can stil get in ok, prob everyone is trying to get in and its a panic thing.

    think ing has our accounts and it will just take a bit longer for us to get the money transferred

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  • driver9
    Love rating 0
    driver9 said

    Info re chaps transfer / funds in cyberspace ?

    I made 2 chaps transfers, one over the week-end, and one on Monday 6th - both amounts show up as being processed same day ie Monday 6th, and my KE account was debited accordingly ,but no show of funds thus far today at my linked account, and Natwest tell me that I should check later on after midnight / next day as this would be 3 complete days ?

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  • kerthumperNo1
    Love rating 0
    kerthumperNo1 said

    Of course no-one's heard from ING, Cat. Look at their website. Not even a mention of events. We're all just being pushed around like so much inconvenient baggage.

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  • whatuknow
    Love rating 0
    whatuknow said

    stop panicking! either ing has our money and it will take a bit longer to process or we have to get it back from FSA. hopefully ing has it!!

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  • kaputski
    Love rating 0
    kaputski said

    ftsefaller - have you retained the original email from KE to confirm the setup of your account? It should appear in your inbox as having come from 'no-reply' and will contain your user ID. You'll have to remember your password and memorable word though.

    I have just logged in to my account with KE to check that my withdrawl, put through after 2.00pm yesterday, was showing on my account. No problems logging in and the transaction is showing on my statement. Time will tell if it turns up in Barclays though....

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  • Monbarks
    Love rating 0
    Monbarks said

    Greetings All, I've been trying all day to log in to my KE savings account without success, I reckon they've locked out their customers in order to prevent a run. The phones are constantly engaged too.
    Here we go again!

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  • ionberkley
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    ionberkley said Report on 08 October 2008  |  Love thisLove  0 loves
  • whatuknow
    Love rating 0
    whatuknow said

    ive had no problem acessing my account today. maybe its just busy, and guys make sure your not panikcing and not putting in passwords etc wrong

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  • Chippyboy
    Love rating 0
    Chippyboy said

    Just to echo other experiences here...

    I logged in and "withdrew" £31,000 by CHAPS at 8 O'clock this morning and got a transaction confirmation and reference number.

    But now at 5:19pm, the account still has £31,000 in it and there is no mention of the transaction anywhere to be seen. I keep checking back and expect to see the balance down to a hundred pounds or so, but its all still there.

    Wierd. (And just slightly worrying.)

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  • Mujic
    Love rating 0
    Mujic said

    I did speak with a contact at KSF earlier today (at 2.15ish, the main bank, rather than K. Edge) and there was an embargo preventing staff from speaking to clients anyway, so its not a great deal of help if you do get through.

    The primary person I deal with said in an email on Monday that he would be leaving today... coincidence or planned I don't know.

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  • whatuknow
    Love rating 0
    whatuknow said

    chippyboy

    transactions dont leave your account for 3 days in normal business - so your scaremongering

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  • wasmymoney
    Love rating 0
    wasmymoney said

    I transferred all of my KE savings out by CHAPS (same day transfer) on Tuesday morning (9am) and my KE account has shown the money has left the account. As of 5pm on Wed this cash has not arrived in my UK current account. This is worrying . After speaking to the FSCS, they have informed me that money in the process of being transferred is not covered under the compensation scheme. Obviously I cannot talk to KE as no one is speaking to customers ( the account is still showing the money has left) and the receiving bank tell me they can't help. Where has my money gone?

    All of you who have transferred money in the last couple of days check your accounts?

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  • Chippyboy
    Love rating 0
    Chippyboy said

    Oxgirl: Sorry you are wrong. CHAPS transfers are supposed to happen same day.

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  • whatuknow
    Love rating 0
    whatuknow said

    sorry didnt see it was chaps. but think youve got to realise that ing have taken over a new business, prob going to be a few slower transactions, especially all of us loggin on!

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  • whatuknow
    Love rating 0
    whatuknow said

    trying to be positive. at least we can get into our accounts not like icesave. and it doe say on government page that our accounts are with ING

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  • Messyplay
    Love rating 0
    Messyplay said

    I think we're gonna be OK - ING is taking over our KE savings and, when you get round to it (sooner rather than later) just get your money out of KE and slap it into Alliance & Leicester's E-saver which is paying 6.6% so is a better rate than KE anyway!

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  • whatuknow
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    whatuknow said

    cool

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  • desperatehousewf
    Love rating 0
    desperatehousewf said

    I am afraid Kaupthing Freilander is no longer in existance and is in receivership. The administrators are in tomorrow.

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  • desperatehousewf
    Love rating 0
    desperatehousewf said

    However, whether your savings are safe elswhere is anyone's guess. Kaupthing and Ing..."KING"

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  • desperatehousewf
    Love rating 0
    desperatehousewf said

    It is not clear if ING is protected by FSA completely. So just another icebank scenario?

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  • Dogsolitude
    Love rating 0
    Dogsolitude said

    Whoopsy. I put a bit of money in a KE account. I'm not sure where in the aether it is now, but I'll sure miss that lovely gunmetal/black/green website and the cool logo...

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  • Hmmmn
    Love rating 0
    Hmmmn said

    For info - I've managed to login to KE everyday without a problem - remember the password is case sensitive. However I ordered a BACS withdrawl on Monday evening (6th), the money left KE account on Tuesday 8th and I'm still waiting - guess I've got until the 10th to find out....

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  • desperatehousewf
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    desperatehousewf said

    PS Worked there until 4pm.

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  • Bess1e
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    Bess1e said

    The Alliance and Leicester e-saver account has a good interest rate but you lose a month's interest if you withdraw funds in any month other than July.

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  • desperatehousewf
    Love rating 0
    desperatehousewf said

    The media were all out there, so it is interesting that it is not on the news.

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  • kerthumperNo1
    Love rating 0
    kerthumperNo1 said

    Yes desperatehousewf, my point exactly in an earlier post... why should we believe our money's any safer in a Dutch bank with a Dutch compensation scheme than it was with the Icelanders?

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  • desperatehousewf
    Love rating 0
    desperatehousewf said

    Off to pub to plan next move!

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  • jogto
    Love rating 0
    jogto said

    Arranged CHAPs yesterday about 2PM for large amount, no sign of it arriving. Now KE are saying they can't provide any information and to watch the website for an announcement. :((((

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  • Bess1e
    Love rating 0
    Bess1e said

    I've not been able to get through to KE on the phone but have just (after 20 minutes!) got through to ING Direct. I have been told that, at least for the time being, the KE accounts are being operated as normal - but that some transactions are taking longer due to the volume of business. The chap I spoke to said that he understood that a decision has not yet been made on whether or not the accounts will be transferred to ING or whether they will continue to operate under the KE banner, but that the bank will now be owned by ING (like Nat West, which operates as a separate entity but is owned by RBOS). He said that any changes will be communicated to customers as soon as possible.

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  • toooldtodieyoung
    Love rating 0
    toooldtodieyoung said

    I was able to log on and complete a withdrawal transaction today. It was accepted but hasn't shown up so far on my KE statement.
    My wife did the same and hers showed up straight away. My acct is pre May 08 and wife's post May. The on screen info shows up differently depending on how old the account is. This is probably why some folk are seeing confirmation and others not.
    However this doesn't answer our concerns over whether the transaction will go through or remain caught up in the ether and I'm very concerned re the post about 'between' transactions not being covered by FSCS. Hope that isn't true.

    I did printouts of all the transaction stages and I urge others to do the same.

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  • kerthumperNo1
    Love rating 0
    kerthumperNo1 said

    It might look like I'm ING-bashing, but I'm not ashamed about it. If they are so big and professional as the Treasury hopes we'll believe, you'd have thought they'd have got the customer service and IT resources to have posted SOMETHING on their website by now! The deal was signed this morning and... so far? From ING? Not a word!

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  • kamalpatel83
    Love rating 0
    kamalpatel83 said

    if you go to ingdirect.co.uk they have issued a press release of sorts to deal with your concerns...at a time like this you must learn to have patience.

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  • wasmymoney
    Love rating 0
    wasmymoney said

    Dear toooldtodieyoung,

    Transactions being covered by FSCS.

    I spoke to the FSCS myself today and was told that money in the process of being transferred between accounts was not covered.

    I too did printouts but if no one knows where the money is?

    The FSCS assured me that the asset should be in someone's records but if it still sits with KE and was not showing as being in the account at the time of the KE take over by ING, what then ?

    Who is responsible?

    I see a lot of hassle over sorting this out.

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  • TinTin52
    Love rating 0
    TinTin52 said

    "CHAPS is an electronic bank-to-bank same-day value payment made within the UK in either sterling or euro" This is from APACS website so it is definitive.
    That being the case, I think there can only be 3 explanations for CHAPS payments not arriving:

    1. They haven't been actioned by KE. Even if your balance has reduced and there's a reference number that doesn't mean the transaction has been keyed for transmission, because as I understand KE's process is not automated for CHAPS.
    2. The clearing system is not working properly and has failed some transactions, but as far as I'm aware it's only tranactions from KE that have not appeared today.
    3. Our respective banks are sitting on the transactions and haven't posted them to target accounts yet. Possible but again it only seems to be KE transactions.

    I think most likely explanation is that they have not been input by KE - either because they have been swamped by volumes and / or possibly because KE didn't have available liquidity to meet their clearing obligations if transactions had been processed.
    Personally view non arrival of my CHAPS payment as an inconvenience and potential timewaster to sort out rather than a risk to my wealth.

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  • itrustnoone
    Love rating 0
    itrustnoone said

    Ing HAVE posted on their website http://www.ingdirect.co.uk/general/faqs/keandhb.aspin brief, quote:- " In the short term your accounts will continue to operate in the same way using the same contact details, so you will not see any change. Your accounts will be managed by ING Direct.

    Can I continue to transact on my Kaupthing Edge and/or Heritable Bank account?

    Yes – please continue to access your account in the same way using the same contact channels as normal (via phone or web)"

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  • itrustnoone
    Love rating 0
    itrustnoone said

    Yes – please continue to access your account in the same way using the same contact channels as normal (via phone or web)

    Forgot to say: HA HA WHAT A JOKE!

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  • toooldtodieyoung
    Love rating 0
    toooldtodieyoung said

    PS. Both wife and I put money into KE last Friday. hers has been added to KE balance but so far mine hasn't. More money trapped in the ether?

    Incidentally, you can still get into the 'open new account' section. Surely if trading has been suspended then the site shouldn't be still operating. Criminal negligence?

    I find it hard to believe the claims of KE employees' today that nowt was wrong.
    As for all the recent reassuring messages on icesave and KE sites, I feel that we have been deliberately deceived. If we do end up losing money then there ought to be few people at the top going to jail. Fat chance though.

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  • sgonetime
    Love rating 0
    sgonetime said

    Hi All KE vixtim too.
    just some info, i did a BACS on Sunday eveing of 35K and change, called my bank a couple o minutes ago, 7 pm, they say their system update at 3 am - RBS and so far no money in my account - KE showed 0 when I did the transaction.

    Glad i listemed to Martin Lewis from the BBC on his website recommending KE - and it's still on there. cheers
    will let all know tomo if it is in my account, first thing.

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  • whoisthedaddy
    Love rating 0
    whoisthedaddy said

    Hi All, I actioned a CHAPS transfer Tuesday morning at 08:00 for 38k; still not sign tonight of the money in the target account. KE showing reduced balance and they've even charged me the CHAPS fee!. I'm very worried about this business about the FSCS not covering money in transit! Glad I printed off the form as I don't think the money will turn up. Can't get hold of anyone at KE but will update tomorrow if arrived but I am expecting the worst!

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  • thatllteachme
    Love rating 0
    thatllteachme said

    Following the Icesave debacle (I had an ISA) I did a chaps this morning around 7 to put the money back with Smile from KE. The KE balance reduced instantly and the £20 fee (just covered by the one interest payment I'd had) debited but no money has appeared in my Smile account yet.

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  • kerthumperNo1
    Love rating 0
    kerthumperNo1 said

    Hi kamalpatel83, I really don't have to learn patience, honest! Not after going through very much the same with UK Provident - in about 1987 I think it was - and still suffering the loss!

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  • 2432506
    Love rating 0
    2432506 said

    In the same boat with a CHAPS transaction yesterday morning,7th, but nothing so far in the account. If we there is a risk that we are not protected for funds in transfer, then lets start lobbying our MPs for assistance. Cant hurt to try.

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  • Chippyboy
    Love rating 0
    Chippyboy said

    Re: Lobbying MP's - a bit early for that I think. Leave it a couple of days and see if your money shows up first.

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  • eses
    Love rating 0
    eses said

    OH Dear! I did an 08.00a.m. this morning, going for the CHAPS route, and voila!....Nada. Tried again this evening, ( don,t know why), and printed off the message this time, but do not hold out much hope. If everyone this week has seen nought then I join you all in our probably to be, long haul!!!.
    Any volunteers to start up the action group.
    This also makes me wonder about On-line/internet Bank Accounts!

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  • aaitken
    Love rating 0
    aaitken said

    Does anyone know about KSF IOM. It would appear that it is still in operation as it is a subsiduary of Kaupthing Hf (Iceland). I have contacted the bank and they are suggesting they are still open for business and trying to direct money outwards but not using KSF in the UK. I tried to move money today and it got caught by the administartion process in the UK. I was told the bank in the IOM would have a clearer direction by midday tomorrow (Thursday).

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  • Chippyboy
    Love rating 0
    Chippyboy said

    Guys, I wouldn't be too worried. I am sure our money is either in KE (ING) or the destination bank. There is no "ether" for it to disappear into. If its not showing up in either account then it just means they haven't put the transaction through yet. I am 99.9% confident they will either (a) put the transaction through later (in a day or so) and your money will arrive at the destination bank or (b) reverse out the transfer request and credit your KE account again.

    I can't see the money "disappearing". Hang on in there!

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  • whatsgoing
    Love rating 0
    whatsgoing said

    tried to ring IOM all day. No reply. Does anyone know if foreign residents covered by ING? Desperate!

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  • Foolish3232
    Love rating 0
    Foolish3232 said

    I have money in IOM and requested a payment Monday on Tuesday evening it was showing as left.

    I dont think the money was sent from Kaupthing edge because of all the stories of people not getting their payments through there is not 1 poster on here who said their chaps/bacs has come through for a recent request.

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  • Foolish3232
    Love rating 0
    Foolish3232 said

    Re whats going on I dont think IOM is covered by the ING bail out as it is only for the UK business. V. worried about my life savings as I think IOM will be left out to dry as we wont have a big government fighting for us and somepeople are going to have to lose out so my worse fears are that it will be IOM.

    Some news to the contrary would be great

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  • eses
    Love rating 0
    eses said

    ING Direct, being now identified on the website, and making a statement, would appear to be trying to calm things, so lets hope all is hunky.

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  • whatsgoing
    Love rating 0
    whatsgoing said

    Wouldn't it. IOM news says they were having a meeting this afternoon and would inform later but no news since

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  • nailinboot
    Love rating 0
    nailinboot said

    Guys, just to let you know the Kaupthing site is showing the following message and now includes the 'ING' logo:

    'As you may be aware, as of 8th October, ING Direct has acquired the savings customers of Kaupthing Edge UK. I would therefore like to take this opportunity to welcome you to ING Direct and to reassure you at this uncertain time.
    We are working quickly to ensure that it is business as usual for all customers and we look forward to extending our approach of offering simple and straight-forward products, backed by award-winning customer service.'

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  • Dogsolitude
    Love rating 0
    Dogsolitude said

    "What is ING Directs policy on interest rates?

    We believe in striking the right balance between providing great customer service and value
    whilst maintaining a strong and sustainable business."


    Oh dear. That doesn't sound too promising. I was perfectly happy with my interest rate in that account! Oh well, I'm shopping around again...

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  • kerthumperNo1
    Love rating 0
    kerthumperNo1 said

    "Here is the paper, which bears his name upon it, as well as mine."

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  • desperatehousewf
    Love rating 0
    desperatehousewf said

    Afraid they are in administration. But what has happened to the Edge loans is a matter of mystery.. so all you savers, if your money has been borrowed by Gordon Ramsey, who is going to give you your money back? I don't think the short term money markets are going to fund this... bank in administration, as I say..

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  • Foolish3232
    Love rating 0
    Foolish3232 said

    The ING bail out is only refering to UK not IOM my money is in IOM requested payment on Monday showing left but nothing, has anyone any news on IOM. Are there any IOM threads only

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  • sodabrab
    Love rating 0
    sodabrab said

    I rang FSC in IoM this evening and said there would be further news unil tomorrow midday, but definitely not covered by ING buyout from what they told me. Looks like my only hope now is the Russians!!!

    http://www.gov.im/fsc/ViewNews.gov?page=lib/news/fsc/kaupthingsingerf.xml

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  • mikeynatas
    Love rating 0
    mikeynatas said

    The Fool has been a disgrace. KE has been "top pick" for months. People rely on the Fool for good fair advice. The fallability of Icelandic banks has been known in the markets for months - the Fool has a duty to at least warn.

    To thise savers who want high rates, remember risk and reward... all baks offering high rates are doing it because
    .... they need money and they don't have any! put in in a big banks (too big to fall - barclays, hsbc, lloyds etc) and be happy with 3% and not -100%... just my opinions!

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  • scrt
    Love rating 0
    scrt said

    My wife and I are in the same situation as many of you re. KE IOM - Chaps out on Tuesday, 1 pound left showing in account, but nothing come in to destination bank. Waiting for midday to see if any more news.

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  • ORIENTSTU
    Love rating 0
    ORIENTSTU said

    Same situation as many, asked for a CHAPS payment(for which I was debited gbp 20) to be sent for the balance of my account on Tuesday morning (7th Oct), was shown as sent on the account, but nothing received by my recipient bank. Called Kaupthing yesterday (8th October), spoke to James who said that the money had definitely been paid but things were slow because of the volumes going through, so may not be at recipient bank for a couple of days! Will remain patient, however was disturbed to hear that money in transit is not covered by FSC. Where can I get details on that?

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  • ORIENTSTU
    Love rating 0
    ORIENTSTU said

    Oh and Isle of Man customer as well, so having to wait until they talk tommorow lunchtime to find out what their decision will be. ING taken over UK customers wondering how many Isle of Man accounts there are?

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  • ORIENTSTU
    Love rating 0
    ORIENTSTU said

    some info which may be of use (hope!) www.fme.is/?PageID=581&NewsID=340

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  • thatllteachme
    Love rating 0
    thatllteachme said

    ING have an award winning UK call centre that only lets you choose to talk about what it wants to talk about - so if your query is 'now you own my KE savings account wheres my money?' I think you find that is not one of the options ... so I shall be exiting ING as soon as I find my money (if I ever do). I reckon the number now quoted by ING on KE 08451 31 32 34 isnt going help either but I shall pursue it after 8 (it doesnt open until then apparently but still says its KE?). As for CHAPS transfers - well that is all a bit of a myth then isnt it?

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  • scrt
    Love rating 0
    scrt said

    the link Orientsu gives (www.fme.is/?PageID=581&NewsID=340) all relates to the domestic part of Kaupthing in Iceland. If KE IOM really was to go under (we'll have to see at mid-day today) there seems to be no guarantee that they will honor what appears on their web site:
    http://www.kaupthingedge.co.im/About/KaupthingBank.aspx
    that states: "all deposits held with Kaupthing Singer & Friedlander in the Isle of Man are also fully guaranteed by Kaupthing Bank hf – with this guarantee customers have peace of mind that their savings are secured."

    It could be that Iceland will decide for the interests of their own people to ignore the rest of us and ignore this statement - which would only leave us the option to sue.

    Just bouncing off the thoughts going through my mind.

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  • ORIENTSTU
    Love rating 0
    ORIENTSTU said

    Sent the link, as in theory if the main bank is still a going concern, then it's guaranteed subsidiaries should still be in operation. We will have to wait I guess until the guys in the Isle of Man talk around midday to get a clearer picture, but the fact that they aren't completely gone as yet, gives people a little hope I guess? Again, I wonder how many UK investors opted for the Isle of Man account?

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  • bobfruit
    Love rating 0
    bobfruit said

    Morning everyone. Just checked - no BACS deposit from KE this morning for me. :o/

    I can give it another couple of days. If ING are honouring the transactions now, perhaps they didn't put it through until later in the week. Bit of a shambles, to say the least.

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  • IanAbroad
    Love rating 0
    IanAbroad said

    I did a CHAPS out of KE IoM on Tuesday 7th. Shows as processed on 7th.
    No money has arrived in the target account though.
    The bank was and still is trading, this should have worked.
    This can only be described as theft.
    Looks like we need to hope that the following happens
    1) they honour the transfers
    2) they are bought out by someone
    3) Darling comes to the rescue again
    I am not overly hopeful of any of the above, however a default will have a massive impact on offshore banking. I am also 'glad' to see there are a lot of people with IoM accounts, and if there are enough of us, it may mean we are not hung out to dry.

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  • peaksoft
    Love rating 0
    peaksoft said

    I initiated a BACS transfer from Kaupthing Edge on Sunday. It showed the money disappearing from the account on Monday, but it hasn't arrived at my UK bank, and the bank say there's no sign of it in the system for the future. The KE call centre is constantly engaged. £35,000 floating around somewhere.

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  • ORIENTSTU
    Love rating 0
    ORIENTSTU said

    IanAbroad, I just sent an email to KE IOM exactly the same situation as you, and I actually asked them, that if they were still up and running on the 7th and charged me for a CHAPS transfer and debited the account, is this not some form of "theft." Did anyone who tried to transfer by CHAPS on Tuesday 7th (or for that matter BACS) get their money?

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  • ORIENTSTU
    Love rating 0
    ORIENTSTU said

    A good question would be, when was the last time anyone was successful at withdrawing money from KE IOM by fast or slow method? A bank not paying it's depositors while still taking deposits - afterall it's website still seems to be up and running - is surely a little corrupt/illegal

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  • IanAbroad
    Love rating 0
    IanAbroad said

    http://www.kaupthing.co.im/pages/1835?path=K/133944/PR/200810/1258139.xml

    "The Icelandic FSA has appointed a winding-up committee which now wields all the authority of the board of directors. The aim of these actions is to ensure adequate activities of the bank in Iceland and the stability of the Icelandic financial system. The bank's branches in Iceland will be open as usual, and it is hoped that the bank's clients will be inconvenienced as little as possible by these changes."

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  • landlordray
    Love rating 0
    landlordray said

    I transferred £5K from my KE account on monday but it as not arrived in my linked account. I have spoken to KE customer services and they say it is in the system, BUT CANNOT SAY WHEN I will receive it, they say its in the hands of the Administrators and no reassurance that the money is safe guarded. Maybe I should have left it in the KE account but hindsight is a wonderful thing.

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  • sgonetime
    Love rating 0
    sgonetime said

    Hi as per my note last night. I transferred 35K BACS sunday evening, not in my RBS account. However, i feel confident that it will get there. I spoke to ING - very helpful and understanding - their position is that KE will act as normal. When the announcement was made the KE accounts were frozen, I am hoping and do believe that it is a delay... is that optimism?? i guess it's just a backlog and KE are playing catchup..... watch this space. The worst case scenario is that you have to wait for your money. If you don't need it instantly i think you'll be fine - I however have a payment on a property abroad which if I miss it in 2 weeks means I lose the property and about 100K euros deposit - i gues then it's off to the pub :-)

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  • Hombre17
    Love rating 0
    Hombre17 said

    I see a lot of negativity but I for one feel a little calmer knowing that my hard earned savings are not going to be wiped out unlike some of the poor Icesave customers who I empathise with, lets face it people, it could be a LOT LOT worse!

    The takeover happened only yesterday so lets have a little patience and wait to see what happens, no one knows if we can continue to manage through KE or ING but if any of you have done your homework, ING globally, is in a much stronger financial position than most and just because they are a non UK does not mean people should compare them with the current Iceland situation and does not mean they less favourable than a UK bank! Look at B&B or Northern Rock???

    The compensation scheme for this Dutch bank is even higher than our own UK scheme and 150K of mine and my wife's money would be guarunteed in the unlikely event of their collapse.

    I think we are in a more fortunate position than others at the moment and I for one am not going to panic just yet (unlike I was initially!)

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  • ORIENTSTU
    Love rating 0
    ORIENTSTU said

    I just wish IOM customers were included in the ING rescue deal

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  • PJEaton
    Love rating 0
    PJEaton said

    I initiated a CHAPS transfer early on the 7th to put my money to HBOS.

    The transaction was accepted, the account went to zero but the money didn't turn up in HBOS, I even asked them to go to the clearing department and check. (I work in a bank myself, so I know how it works.)

    The next day, the KE account showed my requested withdrawl had been reduced by £20 to cover the CHAPS fee, but still no money in my HBOS account.

    Have been trying to call KE all day, only get engaged tone.

    ING can't tell me anything.

    FSCS say there's nothing they can do as KE have not gone bust, they've been bought out.

    Everyone I spoke to seemed nervous and didn't really knew what to so.

    So right now, I have tens of thousands of pounds in a black hole somewhere.

    I'm not a happy chappy.

    I'm especially glad, though, that I chose KE instead of Icesave, specifically because of the dodgy Icelandic guarantee...

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  • pumptronics
    Love rating 0
    pumptronics said

    Hi, I have a fair amount of money in a Kaupthing Edge account like a lot of people. There is one question about the ING takeover that is burning though. Yesterday (or the day before) I believe reports were stating that Kaupthing Edge was likely to be able to ride out the current problems in Iceland. It seems odd to me that this has quickly changed to

    "The FSA has determined that Kaupthing Singer & Friedlander no longer meets its threshold conditions"

    I am wondering, does this contain some level of retaliation by the UK government on the Icelandic Govt for refusing to uphold their previous Icesave promise? Surely it would be easy for the FSA to swoop on the UK arm of Kaupthing, KSF, and claim this because they are under UK jurisdiction? They can then do what they like with the UK savings even though it is an Icelandic company. Or am I naively ignoring some financial basics?

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  • digit200
    Love rating 0
    digit200 said

    Hi.. We got a fair size of our Accounts out of K S&F (Iom) by Chaps 6 & 7 Oct. Still waiting for the last one on the 8th to show.
    However News of Banks Winding up with FSC IoM - isn't good news - Although the FSC IoM has released a statement increasing the Compensation Scheme to 50,000 (100%) - See http://www.gov.im/fsc/

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  • IanAbroad
    Love rating 0
    IanAbroad said

    Good news digit200 !
    I think you are the first here to post a successful transfer from FSF IoM.
    I only hope (and now I am praying also) mine from 7th turns up as well.
    Does anyone know how to track down payments in transit?

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  • ORIENTSTU
    Love rating 0
    ORIENTSTU said

    Congratulations digit200, it's almost as if I got the money myself! Tracking down payments in transit is a small mare, the banks have to send endless messages to each other and that I guess is unlikely to happen in the current climate, certainly from KE's perspective! Starting point would be to get KE to trace the transfer, assuming it actually left their system for real, not sure where the money goes thou, has to be somewhere! Not forgetting it being impossible to get thru to them!

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  • landlordray
    Love rating 0
    landlordray said

    Why can we not get some definitive information on money in transit, surely someone must know if this is safeguarded wither by ING or the FSCS. It's the lack of fine detail that is the most worrying

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  • IanAbroad
    Love rating 0
    IanAbroad said

    Hello all KSF IoM people, I finally got through to hear only a recorded message. It says that KSF IoM in in receivership and liquidators will be appointed. They will contact account holders in the future for claims. Looks like game over.
    This is obviously a bombshell for me and all others concerned.
    I am hoping now that as my transfer was showing processed on 7th and debited, and they went to receivership on 9th, that I will get my money back, someday......
    I think we will also see the mettle of the Isle of Man government. I only hope they are as proactive as Darling and Co.

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  • pinkylou
    Love rating 0
    pinkylou said

    I have spoken to the FCSC this morning because at 6:05am yesterday I did a CHAPS transfer for £35k from Kaupthing Edge to First Direct and the money hasn't arrived.

    They have told me that all Kaupthing Edge accounts are frozen. If you have transferred money out then it will *not* arrive at the account it has been transferred to - instead it will be sent back to the Kaupthing Edge account. They don't know how long this will take though.

    They also told me that as ING now own it the money should be safe. If there are problems then apparently the FCSC contact you as they are given your details by (in this case, I assume) ING.

    I have also been told by a senior manager at Natwest that the money has to be somewhere - it cannot just disappear.

    Let's just hope they were telling me the truth as I am extremely concerned (as I'm sure we all are) that my money has gone for good.

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  • Lakecom0
    Love rating 0
    Lakecom0 said

    Re The IOM situation I appreciate that the IOM compo limit has been raised to £50K vis-a-vis the Uk scheme but does anyone know whether Darling will offer the additional protection above 50K that he has to KSF in the UK?

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  • IanAbroad
    Love rating 0
    IanAbroad said

    Lakecom0, that is the million dollar question !
    Also, it does not appear clear that there is a £50k compensation today, they appear to be meeting about it later this month.
    Maybe too late for us.
    I hope I can say "I love you Darling" again, but it looks like they have bigger fish to fry today to get any news.

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  • whatuknow
    Love rating 0
    whatuknow said

    pinkylou

    when were accounts frozen from?

    I thought kaupthing were safe as they had uk protection if they went bust, so transferred out of ing into kaputhing on tuesday! unbeliveable, will this transfer from my bank account to kaupthing go through, or will it bounce back to my bank account - should do if kaupthing accounts were frozen as of tueday am.

    I then transferred back some money in kaupthing also on tuesday.

    be interesting, in theory my transfer to kaupthing should bounce back..........

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  • Lakecom0
    Love rating 0
    Lakecom0 said

    IanAbroad, missed that bit about the limit being raised later in the month!
    However as most of the deposits will be UK investors and in particular small pension funds and trusts, i cannot believe having bailed out the UK arm that Darling will just say tough to the IOM division. If he does it will immediately ruin the offshore banking business for good and they will suffer a mass outflow of funds from all the other IOM and CI banks.
    In the meantime i am emailing the major press and media to get them to take up the IOM issue so we will hopefully get some media coverage which can only help the cause and suggest everyone else does the same.

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  • aaitken
    Love rating 0
    aaitken said

    Does anyone have any idea what to do next about claiming money back from KSF IOM. Do we just sit and wait until they conact us? Is there anything we can do?

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  • ORIENTSTU
    Love rating 0
    ORIENTSTU said

    I don't think this is quite over to be honest, I am hoping that by some means the IOM deposits get added to the uk bank deposits covered by ING - wishful thinking I know! I only choose IOM as that was the first branch I came across! Feel stupid for not checking compensation schemes, but to be honest at the time neither 15k or 35k compensation was too much help! No luck with speaking to KE or ING or FSC as yet! I am still concerned about an earlier comment that money in transit isn't covered!!!

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  • ORIENTSTU
    Love rating 0
    ORIENTSTU said

    Just spoke to FSC, same info given as on their website, compensation at gbp 15,000 may go to gbp 50,000 etc etc. Asked about money in Cyberspace (or rather between accounts) a member of the finance team is going to call me back!

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  • pinkylou
    Love rating 0
    pinkylou said

    oxgirl

    sorry, I don't know when the accounts were frozen - the FSCS just said they were frozen

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  • IanAbroad
    Love rating 0
    IanAbroad said

    I'd say trying to contact KSF IoM is now a waste of time. The staff won't be too happy either about this. I am thinking along the same lines as Lakecom0, hoping that GB recongnise most depositors are Brits and do the decent thing. I also think emailing the press/media is a sound idea. It can not do any harm, we don't want to end up the forgotten losers here.

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  • whatuknow
    Love rating 0
    whatuknow said

    thank you pinklou have a nice day!

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  • bobfruit
    Love rating 0
    bobfruit said

    @OrientStu: Thanks for the info. Please keep us posted - I also have KE money 'in the ether' and desperately want it to turn up in the receiving account!

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  • digit200
    Love rating 0
    digit200 said

    ..aaitjen ... I am in e.mail contact with FSC (IoM) - I just asked them straight - given the anounts we have in KS&F IoM - What will we get back and how do we get it back ??
    They have responded that they will check and get back to me..(I guess they are pretty busy at the moment !)
    So suggest you e.mail them direct with your situation - Lots of contact e.mails & Names on their website :http://www.gov.im/fsc/about/makingcontact.xml

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  • perrygrovesworld
    Love rating 0
    perrygrovesworld said

    I know it's a lot of money that people have in accounts but, what is the point of speaking to other people that are paniccing on here. If you listen to the radio/internet etc etc each station is saying something different. £35,000 was covered and therefore it is safe. I have 35,000 in KE and i'm not moving it - what's the point. move it where? It's getting boring hearing about the people who quickly moved money and haven't seen it yet and is it covered............ serves you right.....

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  • pinkylou
    Love rating 0
    pinkylou said

    perrygrovesworld: 'serves you right' - that's not in the spirit of this site. For your information i need my money for a large purchase - and I'm sure there are others who need their money like I do and were not just moving money through panic.

    For anyone else who is interested I have just spoken to KE - now I have been told that there is a back log of payments. All will be processed, they just can't say when. I just hope this is the correct version of the truth.

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  • IanAbroad
    Love rating 0
    IanAbroad said

    I have just called and spoke to a manager at the IoM FSC. She told me that they do not know where the money in transit is.
    She also said that as far as they knew the bank was trading up to last night, and went into receivership last night with the annoncement this morning. Her only advise was to watch the website for news.
    I agree with perrygrovesworld, anyone with less than £50k in KaupthingEdge UK has nothing, nothing, to worry about. Money in transit from KE will be returned. It is never lost, it is somewhere.
    My issue is with Kaupthing in the Isle of Man.

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  • bobfruit
    Love rating 0
    bobfruit said

    perrygrovesworld: I think "paniccing" [sic] is the wrong word. "concerned" might be a better one.

    If you have £35k in KE and are not moving it, you must be getting bored reading the comments on this article - surely you don't need to read them?

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  • Tenenbaum
    Love rating 0
    Tenenbaum said

    Hi All,

    Just to give you an update of the situation. Like many of you, I made a BACS transfer from my Kaupthing Edge account to my linked account on thesday but the fund hasn't appear in my linked account yet. They normally take only 2 days.

    I've called both Kaupthing Edge (0845 131 3233) and FSCS (020 7892 7300). Kaupthing Edge said that the money should be on it's way and that it may take a bit longer as there was a big backlog. They're operating as normal under ING Direct. FSCS mentioned that it's scheme or ING Direct (as it's still solvent) should cover if the transfer were to go missing.

    Bottom line, sit tight and hopefully the money should get to us soon.

    Thanks,

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  • ellioth75
    Love rating 0
    ellioth75 said

    Tenenbaum, thanks for comment. Saves me having to spend the next hour trying to get through on the phone to KE. I too made bacs transfer on tuesday and am waiting for the money to arive in linked account. It seems there is just a backlog, so things will take a little longer than usual.

    Hopefully we'll start hearing about people receiving money in the next couple of days.....

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  • IanAbroad
    Love rating 0
    IanAbroad said

    And the latest bad news for KaupthingEdge ISLE OF MAN is now the website is refusing logons.
    Looks like the liquidators have pulled the plug.

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  • katyggg
    Love rating 0
    katyggg said

    hi all I too transferred 30k by chaps on Tuesday morning. my brother transferred 32k also on Tuesday morning, his money has arrived in his account yesterday but no sign of mine, what do people think?? what will happen next?? is there any further info outhere

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  • miamispice
    Love rating 0
    miamispice said

    like others i have managed to get through to KE on phone this morning - eventually !- unsurprisingly the tide of withdrawal requests swamped them yesterday and i am advised the sheer number prevented CHAPS requests going out and instead will be treated as BACS transactions so money will start to flow out shortly - and the £20.00 fee will be refunded - i have no reason not to believe them and hopefully money will be in my bank account later in the week. unlike others i am not panicking - the ING deal now is better than Darling has offered for UK banks so why move otherwise?? i just need money out to pay off urgent Amex credit card bill!.

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  • kororo
    Love rating 0
    kororo said

    I hope the existing BACS transfers make it through too from IOM. I sent mine very late Monday night UK time and I left £380 in there. When I went back Monday morning and transfered it also out, it stayed stuck in 'pending'. I'm guessing they cut it off sometime shortly after opening of trade Monday morning UK time. Whether it will go or bounce is up for grabs.

    I'm amazed at all the very wealthy flying to the IOM to personally berate this bank and it's obscenely insulting lack of and blantantly deceitful communications to its customers in the past week. I guess I would if I had a mill or two, but I'm wondering what will become of all those superyachts KSF claims to finance?

    And to The Fool...
    I'm ignoring all the critical rubbish people have been writing about this site. I found it a few days ago and I'm feeling it has been the best source of info on all this. I'm a Big Boy now and as a Big Boy, I take responsibility for my financial life and I am hardly going to consider the words of a website I got for free as anymore than a guide in making a decision to put half my life savings in an Icelandic account. Actually, I got my info from moneyfacts and I don't think they're the devil either. The universe didn't budge the last time I threw a 5y.o. tantrum so I'm not going to try again.

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  • writingpeter
    Love rating 0
    writingpeter said

    Well I guess it's nice to know others are in the same boat. I did my CHAPS transfer yesterday lunchtime, with my KE balance immediately reducing to zero and the £20 fee charged. No sign of the cash in my Lloyds TSB account yet. From what I can gather, if miamispice is right then the CHAPS will be treated as a BACS and maybe we'll start seeing our cash next week (or the week after?) Otherwise, it seems it will just bounce back into the KE account.

    So if anyone successfully either transfers their money out, or sees it returned to their KE account, could you let us all know? With all our money floating in the air like Willy Wonka's transportation machine it'll be very nice to know where it lands...

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  • kerthumperNo1
    Love rating 0
    kerthumperNo1 said

    I'm with perrysgroveworld. And don't say "It's all right for you", because I've got money in KE too. But if everyone goes around all the time like headless chickens, grabbing their money and running, it won't be long before you cause ING to crash too! I'll watch where you go next and wait for the panic there too... Barclays? HSBC?

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  • IanAbroad
    Love rating 0
    IanAbroad said

    You can see here that some people have lost a fortune in money terms.
    http://www.iomtoday.co.im/your-shout/Financial-crisis-and-IoM.4544715.jp

    Life savings lost are life savings lost, whether that be £10k or £1m, it has taken a lot of work to accrue that money, and a lot of people now face financial ruin.

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  • scrt
    Love rating 0
    scrt said

    Just spoke to the banking section of the Isle of Man FSC. Things are still unclear about where money is that got transfered out. He thinks that money actually was transfered out of IOM but got tied up in conjunction with the UK Kaupthing Edge branch - causing a backlog of payments. In other words there may still be hope that these, wherever they are, may still get through to the designated banks. The IOM government have not decided yet re. increasing the compensation scheme and whether it will include Kaupthing too. BUT, good news anyway for joint account holders (confirming an entry a day or so ago) BOTH parties are entitled to the present 15,000 - so could make altogether 30,000 for a couple. Also, he said that it is yet to be seen how much the bank does actually have in assets (which is for the administrators - Price Waterhouse)to work out - in which case we could get paid back (at least to some extent) even without the depositor's scheme.

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  • scrt
    Love rating 0
    scrt said

    Does anyone know whether we (IOM folk) can expect or still hope for any cover from the mother Kaupthing bank in Iceland now it has gone into administration? Will we depositors at the Isle of Man be considered when they distribute the mother company's assets? I am thinking in relation to the statement on the KE IOM web site that "all deposits held with Kaupthing Singer & Friedlander in the Isle of Man are also fully guaranteed by Kaupthing Bank hf"

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  • keova
    Love rating 0
    keova said

    I moved £7K on Monday and it disappeared from Kaup but still hasn't appeared in target account. I rang Kaup and they reassured me that thousands are in the same boat and it's just a log jam, so I don't think there's too much to worry about at the mo - just sit tight and it should arrive, fingers crossed. Hope that helps.

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  • aaitken
    Love rating 0
    aaitken said

    The latest out of the IOM is that Price Waterhouse are to act as the liquidators and they will be holding a meeting at 4pm in Douglas fro all interested parties - I assume there will be a report of teh meeting.

    Does anyone have any idea how the parental guarantee on deposits can be tested - how do you contact the main bank...?

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  • kororo
    Love rating 0
    kororo said

    There's a bit of a rumour that Kaupthing IOM had to make loans to its parents to keep them afloat. I've no idea where they came from except someone posted them on the iomtoday site. As I said, potentially a rumour. Also a rumour that there are 3 interested 'parties' who are in discussions to take over the beleagured IOM business.

    Like seriously, the BACS system has been just bombarded with transfers this week. I'm not surprised if there is a log jam. We seem to think it should happen in realtime, but digital systems and networks get flooded to the point of drawn out processing delays too...you know, sort of like KSF's telephone system when investors deserve info, hohum.

    I'd say that if the IOM combined with whoever (eg uk.gov) don't come up with something, there will be a run on banks based there and it will be curtains for it as a banking centre as well as the channel islands. Just my opinion, but there's plenty out there who are yanking their funds in panic and the speed of the internet speeds and fuels panic.

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  • crotcheteer
    Love rating 0
    crotcheteer said

    Thanks to all those taking the trouble to pass on info about non processed CHAPS?BACS transfers from KE.I cant get through still but i am really grateful for the trouble taken to share what is known.I would have thought ING might have advised in their message about delays in processing current transactions which would have allayed a lot of concern. Lets hope we are all relatively ok.I was influenced by Fool about putting my retirement fund in both Icesave and KE up to protected limits but its my decision and responsibility alone.

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  • whatuknow
    Love rating 0
    whatuknow said

    credit made to KE just went into my Ke account, this was transferred on 7th, so accounts are not frozen.

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  • whatuknow
    Love rating 0
    whatuknow said

    money is getting in ok, ha ha typical

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  • Kittykatfool
    Love rating 0
    Kittykatfool said

    There are so many of us who are in the same boat so all we can do is be patient and just keep checking recieving accounts.They must seriously have a backlog as so many people emptied out their accounts at the same time - I am kicking myself now though ..I opened this online Kaupthing Edge account months ago and never used it , only recently put some money in it cos I was trying to avoid having too much in another. Question is ...where is it safe - they're all as risky! Property buying in cash would be good if one can afford it , at least property should remain standing and burglars can't run off with it!

    Has anyone who withdrew money from Kaupthing Edge since Monday actually recd anything in their other accounts ?

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  • scrt
    Love rating 0
    scrt said

    I've just called Kaupthing Bank hf in Iceland (+3544447000). It is still functioning as a bank under the same name. The lady said it's still too early to know exactly what will happen but "theoretically" there should be reason to hope that the IOM will be covered under some form of compensation from the mother bank. (But I suspect that the first to be helped will naturally be the Icelanders themselves.) It's still very early days and we'll have to wait for official statements.

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  • Kittykatfool
    Love rating 0
    Kittykatfool said

    I am a mortgage broker - many of my clients have mortgages with Kaupthing - imagine worrying about what happens if Kaupthing can't sell their loan book and call in the mortgage loans ...scary, but hopefully all will be well in time. It's just the waiting around - hard when it's your hard earnt savings, but the risk -reward theory is true, if you want high interest I guess got to endure these bumps in the road.

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  • Icelolly
    Love rating 0
    Icelolly said

    I put my transfer in on Sunday to withdraw all the funds from my KE account. I had a feeling there will be problems coming this week. The money left my account on Monday but like a lot of people I don't know where it's gone. Just glad I withdrew about 12K a week ago which was the majority of the money in the account. By the way is the IOM account a different account. I'm a bit confused.

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  • Kittykatfool
    Love rating 0
    Kittykatfool said

    HI Oxgirl - haha ..yeah typical - I put some money in foolishly a few days ago and that came in yesterday! always the way...

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  • whatuknow
    Love rating 0
    whatuknow said

    oh please dont laugh.
    it ws in ING then i took it out of their cos they operate the passport scheme..

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  • whatuknow
    Love rating 0
    whatuknow said

    just thinkig do you think our posts are secure on here, can someone look up our IP address.......

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  • Kittykatfool
    Love rating 0
    Kittykatfool said

    Well now we are paying for our dumbness! Time for another cuppa I think..

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  • Kittykatfool
    Love rating 0
    Kittykatfool said

    ummm i doubt it ...but can never be too sure with the internet..

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  • Kittykatfool
    Love rating 0
    Kittykatfool said

    anyway even if they did - they'd be lucky to find anything in the accounts, dont think anyone knows where the money is right now...

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  • Kittykatfool
    Love rating 0
    Kittykatfool said

    Kaupthing just issued a statement saying they will not keeping their obligations regarding any mortgage offers already made !! Yikes - poor clients who already exchanged contracts !

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  • Anita51
    Love rating 0
    Anita51 said

    I think I will join you !

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  • scrt
    Love rating 0
    scrt said

    Two important links:
    http://www.gov.im/infocentre/ViewNews.gov?page=lib/news/fsc/kaupthingsingerf2.xml&menuid=10160
    (re. Courts appointing Michael Simpson ("Mr Simpson") of PricewaterhouseCoopers, Chartered Accountants as Liquidator provisionally of the company)

    http://www.gov.im/lib/docs/fsc/PressReleases/compensationofdepositorsregulatio.pdf
    (the Depositor's compensation in the IOM is now £50,000 in respect of each eligible depositor, deposits in joint names shall be divided equally between the parties).

    Have just phoned the IOM Gov. Depositors Compensation department: it is not confirmed yet whether this new figure will count for Kaupthing depositors, the government is still ironing out the details of the new arrangement.

    Also, they said that the new liquidator is aware of the problem re. funds from KE IOM not reaching their destination banks and this is one of the things he'll be looking into to find out exactly where they are.

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  • CC2100
    Love rating 0
    CC2100 said

    Like everyone else I have been panicking a bit. My current account is with HBOS, as is my savings account and various ISAs, including Birmingham midshires. So when I transfer money from Kaupthing, which like everyone else I have tried to do, keeping records as I go, I am transferring in to another possible casualty. I wished I'd spent it on cars and fast women now. At least I'd have a memory instead of fuelling the greed of the sort of arrogant t**ts who try to mow you down on the road with their BMWs.

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  • HiltonBauer
    Love rating 0
    HiltonBauer said

    I withdrew my money last Saturday 4/10/08 for BACS transfer on the Monday 6/10/08. As of today at 9/10/08 16:00 it still has not arrived in my UK account. Three working days means it should have arrived yesterday 8/10/08. I spoke to their call centre today (after 20 minute wait) who informed me that if it is shown on my statement (which it is) it has been sent. She did say that there is a backlog at the clearing centres (volumes issue) which is beyond KE's control. I still have a sneeky feeling that KE delayed the sending of BACS trans on Monday, Tues, Weds of this week and they only resumed when ING took control.

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  • Kittykatfool
    Love rating 0
    Kittykatfool said

    Well hopefully you are right and it's just a backlog issue,helpful to know that you got through on the phone and they said if it shows gone out then it's gone.

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  • voleshafter
    Love rating 0
    voleshafter said

    My personal experience is that I initiated a CHAPS transfer from Kaupthing Edge on Tuesday 7th at 7pm which immediately debited my KE account. As at today it still hasn't reached my target account with smile.

    After a twenty minute wait I got through to KE's phone operations at 1pm today who told me that as far as they are currently aware all BACS or CHAPS transfers will take place but there is a backlog and it will take some unknown period of time to work through these.

    I'm worried about comments made questioning the status of monies "in transit" in case it never arrives and doesn't reappear in my KE account. Would be grateful if anyone can provide any insight to this.

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  • CC2100
    Love rating 0
    CC2100 said

    Re oxgirl's comment about IP address - of course someone can look you up. This is why it's not too clever to post anything too specific. There are umpteen ways your security can be compromised. If you want to play safe use a proxy server, don't use wi-fi, etc etc. But we wouldn't all be posting here if we weren't the sort of trusting gullible idiots who don't think we need to do these sorts of things because nobody would really promise one thing and do another...just to get your money off you.

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  • TMFLaura
    Love rating 0
    TMFLaura said

    Hi all,

    I'm sorry it's taken me all day to post here. As I'm sure you can all imagine, things in the TMF office are pretty stressful this week!

    I have chased this up for all the people who are worried, and have written a new article based on what I've found out. I can't promise it will address all of your concerns 100%, but I do hope it will offer some reassurance. It'll be posted shortly.

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  • MAYBETOMORROW
    Love rating 0
    MAYBETOMORROW said

    The Bankers' Automatic Clearing Service (BACS) operates on "entry" day one, "process" day two and "clearance" day three. It has handled over 90 million transactions on a single day. If all 160,000 of us put through a transaction on a single day it would have no effect on the system.

    Therefore, I can only assume there is some kind of input hold up at KE/ING. Assuming they process intructions in the order they are received, they could easily say for instance " We are currently working on instructions received on XXXday".

    It is not rocket science.

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  • TMFLaura
    Love rating 0
    TMFLaura said

    http://www.fool.co.uk/news/your-money/savings/2008/10/09/wheres-my-kaupthing-cash.aspx?linkplacement=LScontentbox1

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  • seagull104
    Love rating 2
    seagull104 said

    Wel well well. No wonder we have a financial panic. Reading the stuff above makes me question the sanity of the average Englishman. What chance has any bank got if all you do is immediately rush to remove your loot as soon as someone whispers "DOUBT". Yes, I have cash in KE, ICICI, Barclays, Lloyds, Halifax, etc. ALL are covered by the UK Government guarantee. Until it fails I shall not question it. (No, I don't have that much).

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  • whatuknow
    Love rating 0
    whatuknow said

    seagull - guess what some of us need the instant access to our money that is why we signed up to account with instant account. are you english, or one of our foreign friends. maybe if the bank bosses didnt pretend their banks were about to go bust and sit and hide it, there wouldnt be a problem

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  • liebena
    Love rating 0
    liebena said

    Hi TMFlaura. Just read your article. Many thanks. Do you have a view on what might have happened to the CHAPs transfers from Kaupthing IoM?

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  • liebena
    Love rating 0
    liebena said

    Anyone interested in specific Kaupthing IoM offshore discussion should join another forum on money saver expert which has a lot more info on this particular issue and seems more people, what we need to do is centralise the discussion so i urge you to join

    http://forums.moneysavingexpert.com/...203227&page=12

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  • oldernotwiser97
    Love rating 0
    oldernotwiser97 said

    Hello everyone,
    My story so far is KE request 50k transfer on sunday, recorded on the account tuesday and this morning no money in destination account.
    I CONTACTED ING YESTERDAY and was told that they are working as quicly as they can to unfreeze all KE accounts....... I even rang BACS... no joy.
    I was concerned that, as my transfer is recorded as withdrawn on 7th Oct and ING took up the reigns on 8th, there would be a problem? FSCS states that KE accounts will be available immediately..worried yes........ I am grateful to Motley Fool for realising that I am amoungst many similar KE account holders in exactly the same position.
    However, the dull ache in my stomach is still present.... look at ING share price....

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  • bobfruit
    Love rating 0
    bobfruit said

    Morning everyone. Checked this morning - my BACS transfer from midday on Monday from KE hasn't arrived in the receiving linked account this morning.

    Nothing I can do but wait it out - I'll keep you informed. Anyone else had theirs yet?

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  • goldie1234
    Love rating 0
    goldie1234 said

    Like everyone else, I was initially very concerned. But having listened to various comments out there, is just seems there is a traffic jam of transfers trying to go through. This was made worse by them freezing the KE accounts. KE have updated the front page of the website pretty much confirming the above. Has anyone received their funds yet??

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  • Kittykatfool
    Love rating 0
    Kittykatfool said

    Transerred money on Monday but still nothing in recieving account - same as everyone else really.
    Has anyone out there recieved any money from transfers done earlier this week?

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  • snile
    Love rating 0
    snile said

    ING seems safe enough

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  • seagull104
    Love rating 2
    seagull104 said

    Oxgirl (Really?) I organise my funds a bit differently. Cash I need this month is in my local interest bearing current account at 5.1%. Cash I need in the next five months is in KE or ICICI immediate access. Cash I don't need for at least six months is in the best term investment, currently 6.85% at KE for six months and ICICI 7.2% for 12 months. I am naturally assuming that all this panic will have run its course by the beginning of November and that the aforementioned institutions will still be guaranteed by my inept friend Gordon.

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  • Bess1e
    Love rating 0
    Bess1e said

    I've just spoken to ING to ask if the interest rate on my KE savings will be honoured by ING - they would not tell me - just said that I will be contacted by letter in the next couple of days telling me what's going to happen. I take that as a 'no'. This lack of information is driving me to distraction - I have recently been made redundant (with little chance of getting another job at my age) and all my redundancy money is/was in the KE account. It was earmarked to pay off my mortgage so I'm really worried that I might lose it which would mean I'll lose my house as well. I'd rather hear bad news than none at all - at least it would allow me to make decisions based on fact.

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  • Kittykatfool
    Love rating 0
    Kittykatfool said

    Seagull104 - good planning.

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  • bobfruit
    Love rating 0
    bobfruit said

    Bess1e: I'm sorry to hear about your situation, that must be awful. I'm sure you'll get clarification soon enough.

    Unfortunately, whilst the speed of the internet is a great enabler by allowing us affected to group together and share information, the speed of the humans behind sorting out the problems isn't quite as great.

    Perhaps the ING front-line staff don't actually know what's being decided by their powers-that-be yet. Maybe for legal reasons you have to be officially notified first by letter?

    I would assume that KE rates will fall in line with those of ING generally. It wouldn't make sense for ING to match the KE rates going forward, in the same way they didn't match them when KE was still viable (at least on the surface).

    I sometimes have to remind myself that this drama isn't even yet a week old. With our instant-on, net-driven culture, I think we sometimes artificially inflate our expectations to match and expect this problem to be sorted already and all customers contacted.

    The technology exists to do that, of course, but clearly the procedures do not. It's just going to take time for the staff to work through the issues as quickly and as best they can.

    Hang in there.

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  • Kittykatfool
    Love rating 0
    Kittykatfool said

    Payments should start this morning - read the following :

    http://www.citywire.co.uk/personal/-/news/money-property-and-tax/content.aspx?ID=317137

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  • Bess1e
    Love rating 0
    Bess1e said

    Bobfruit - many thanks for your comments - it's reassuring to hear a calm voice amidst my panic! I actually feel quite sorry for both KE and ING customer services staff - the problems are not of their making and they must be taking an inordinate amount of flak from stressed out customers.
    Let's hope that things start to get clearer by next week.

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  • Kittykatfool
    Love rating 0
    Kittykatfool said

    Is it worth checking reciveing accounts over the weekend or is it just Monday now ?

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  • whatuknow
    Love rating 0
    whatuknow said

    no there be no transactions on your account over the weekend, hve to wait till monday

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  • Kittykatfool
    Love rating 0
    Kittykatfool said

    ok thanks oxgirl

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  • oldernotwiser97
    Love rating 0
    oldernotwiser97 said

    Thank you Kittykat. I read the citywire article.
    Having the money stuck in KE has probably stopped me from trying to pick up "VALUE" shares on the FTSE earlier this week!.
    Maybe I should be grateful.........
    I would love to know what went on behind the scenes. Who decided in HM Government to pull the plug on KE...and more importantly why. It's our money and we have been denied the freedom of accessing it.....We have not "invested" it in FTSE etc etc.
    Now I'm becoming grumpy again.......

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  • Kittykatfool
    Love rating 0
    Kittykatfool said

    Me too - TGIF! perhaps we'll forget about it over the weekend ...

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  • whatuknow
    Love rating 0
    whatuknow said

    hopefully we be so busy blogging on here we will forget to see our deposits back in our linked accounts next week!

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  • bobfruit
    Love rating 0
    bobfruit said

    Hi everyone. Just checked my receiving account on the off-chance and - despite it not being there this morning at 9am - the money has now come through from KE. There IS light at the end of the tunnel!

    My BACS transfer was put through at midday on Monday 6 October.

    Hang in there, people, it looks like the limbo money is coming. I'd also recommend you double-check your bank accounts at the end of the day!

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  • whatuknow
    Love rating 0
    whatuknow said

    hurrah, there is another blog running on fool the same as this and another person got money from a monday transfer. so maybe it will go through tues, wed, etc. but, was the accounts not frozen then so thats why its gone through. wonder if you did one after monday, if we will have to wait for our money to bounce back to kaupthing and then transfer again!

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  • oldernotwiser97
    Love rating 0
    oldernotwiser97 said

    bobfruit is right... Monday 6th October BACS is through.
    Tueday 7th October is not through as I write.
    FTSE....3901 -10.13% lets all go to hell in a handcart?

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  • whatuknow
    Love rating 0
    whatuknow said

    yes and thats the interesting thing.

    transfers from tues 7th - thats the day they officially froze the accounts......... so lets see when tuesday transfers appear.........

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  • Kittykatfool
    Love rating 0
    Kittykatfool said

    Just checked mine, nothing from Mon in yet - but good to know they're on there way ...thanks Bobfruit. This cuppa tastes so much better now...ahhhh

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  • goldie1234
    Love rating 0
    goldie1234 said

    Just to let you know that I have now got my funds from KE into my linked account! I did a BACS on sunday. Hang in there everyone, I'm sure your money will come through shortly!

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  • soulsaver1
    Love rating 0
    soulsaver1 said

    "...So when I transfer money from Kaupthing, which like everyone else I have tried to do, keeping records as I go, I am transferring in to another possible casualty. I wished I'd spent it on cars and fast women now" Yep... or wasted it...

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  • JacksHerer
    Love rating 0
    JacksHerer said

    Yoohoo, Ive a few k in kaupthing, glad i only found out about all this takeover on the tinternet 2 hours ago.

    So, normally I would be depositing at the end of the month into my kaupthing savings account.
    When will we know about the interest rate kaupthing accounts will receive from ING?
    Ill wait to make sure i receive interest before depositing. But theres no reason why I shouldnt? as long as im not going over 35k and dont need to access it this year.

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  • Kittykatfool
    Love rating 0
    Kittykatfool said

    This is so crazy - who ever thought we'd be stressing about HAVING money , as opposed to NOT having any! sign o' the times eh ????

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  • petefraser
    Love rating 0
    petefraser said

    i did a transfer by chaps of total balance from KE on Wednesday 8th at about 12.45pm, it allowed the transaction as normal and my balance went to zero, with £20 debited as the chaps fee. It is still not in my target account. Spoke to KE today, they said the transfer will happen but they cant say when, but the money is safe. they said it will go to my target account and not back to the KE account. I asked about refund of chaps fee, they said they would request that. I also asked if they would pay me interest on the amount while my money is missing in cyberspace, again they said they would put in a request for that. Im happy to see some bacs transfers coming through for other fools, but as my transfer was done after the 'freezing' of the KE accounts, and seemed to work, and before the ING announcement, i await with nervous trepidation. found this thread really helpful, i should spend more time with fools ;)

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  • WhatARelief
    Love rating 0
    WhatARelief said

    Mine arrived this afternoon so it took 5 working days from transfer last Sunday morning. So don't despair and be patient folks!

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  • Kittykatfool
    Love rating 0
    Kittykatfool said

    Just checked my recieving a/c - nothing in yet from Mon or Tues tranfers! has anyone out there had anything through this morning from any of those days? should I check through the day or will it just be worth checking tom morning now?

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  • rigsby69
    Love rating 0
    rigsby69 said

    I am in the same position, I made a chaps payment last Tuesday. The money left my KE account but as of this morning still has not arrived in my linked account. Is there anyone we can talk to?

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  • Kittykatfool
    Love rating 0
    Kittykatfool said

    I have just been relying on blog updates so far , I'm assuming its too cumbersome to try the ING customer services of Kaupthing Edge tel lines - has anyone had any joy lately?

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  • Bess1e
    Love rating 0
    Bess1e said

    Have just logged onto the KR site (which has now een taken over by ING) and found the following statement :

    When Kaupthing Edge encountered difficulties last week withdrawals were not able to be completed. ING Direct will be honouring all withdrawals and will continue to work to clear the backlog as quickly as possible.

    ING Direct has now started to make payments and is in the process of clearing the backlog of pending transactions in the system.


    I also received an e-mail this morning from ING saying much the same thing.

    I haven't had any problems getting through to ING customer services since last Friday - I rang them on 0800 376 8877. Must admit, though, they didn't tell me very much.

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  • Bess1e
    Love rating 0
    Bess1e said

    Sorry - meant that I logged on to the KE site.... (that'll teach me to not proof read!).

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  • Kittykatfool
    Love rating 0
    Kittykatfool said

    OK thanks for that , I'm sure it will be fine just human nature to keep checking and being disappointed when it's not there !

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  • petefraser
    Love rating 0
    petefraser said

    i have spoken to both KE and ING this morning. there really is nowhere for us to go at this point, other than putting our issues in writing to ING. From what they are telling me, it sounds like our cash is safe (in a nat west business holding account apparently?), there is a backlog they are working through and money will be transferred to the target account. the question is when, and they cant give a date. this is the big problem, if they said 'end of november' ok not good but at least you know its coming. so we are powerless, and can only wait. ING seem determined to provide the best information and service they can, but the guys in the call centre can only tell you what they are told. they did confirm that compensation will be paid to us people who have money in limbo, by way of lost interest payments. chaps refund hasnt been confirmed yet, but they expect a directive soon. i also got an email from ING welcoming me to ING by the CEO over the weekend, so they have my details which is a small comfort, and they are answering the phones which is a small comfort too. im being positive and will just wait.

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  • pablowablo
    Love rating 0
    pablowablo said

    Thankyou Pete. I too have money in limbo with Kaupthing/ING, so your information is much appreciated. I've been checking this forum each day.
    What a nightmare!! First time in my life I have ever had a meaningful sum of money and I can't get at it for heavens knows how long.
    Best of luck to everyone and thanks again for the info.

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  • whatuknow
    Love rating 0
    whatuknow said Report on 14 October 2008  |  Love thisLove  0 loves
  • pablowablo
    Love rating 0
    pablowablo said

    Yes, I've just been reading them with interest (no pun intended), thanks.

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  • pablowablo
    Love rating 0
    pablowablo said

    Just in case you have not seen it yet guys, this has now been posted on ING.

    In addition to the payments already made, we are now able to confirm that all payments will arrive in their destination bank account by close of business Friday 17 October. There are a very small number of manual payment instructions which are still being processed and which will take slightly longer.

    Once again we apologise for the inconvenience and distress this delay has caused. It has taken us longer to resolve the issues at Kaupthing Edge than we expected due to the significant disruption caused when the business was taken into administration. Understandably, customers have been asking for clarification on when this issue was going to be resolved, but this is the first time we have been in the position to give firm assurances.

    Thank you for your patience and we can confirm that customers will not lose interest as a result of this delay.

    Great news huh?

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  • LETOUQUET
    Love rating 0
    LETOUQUET said

    Fingers crossed we should have have our money tomorrow lets hope so !!

    Report on 16 October 2008  |  Love thisLove  0 loves
  • RhyssieBoy
    Love rating 0
    RhyssieBoy said

    I tried to transfer my balance on 7th October and the money left my account instantly (almost). I'm still waiting for it to appear in my funding account. After endless vague messages posted by ING, and endless calls giving non-specific advice I am now awaiting a call (tomorrow latest) with specific information about my account and money. Has everyone else got their money - will I ever get mine?! It's everything I have - and they do not seem to care. How wrong all this is!!

    Report on 27 October 2008  |  Love thisLove  0 loves

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