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New websites allow landlords to review their tenants

Emma Lunn
by Lovemoney Staff Emma Lunn on 28 November 2012  |  Comments 6 comments

Several new websiteslike Tenant ID, and Landlord Referencing have sprung up, helping landlords check out prospective tenants. But are these sites treating tenants fairly?

New websites allow landlords to review their tenants

It’s every landlord’s worst nightmare: a troublesome tenant who doesn’t pay the rent on time or trashes the property. If only you knew what they were like before they moved in.

The good news is that now you can do just that.

The issues

Landlords have always been able to credit check tenants, but the report you get back from a credit reference agency doesn’t tell the full story. You’ll know if a potential renter has had any county court judgements against their name or been declared bankrupt, but not their attitude to paying the rent on time or how they behave as a tenant.

Obviously you could ask a potential tenant for a reference from their previous landlord, but these are notoriously easy to fake: it’s as simple as getting a friend to pose as your ex-landlord and handing over their phone number.

Earlier this year Experian announced it would be including rent payments on credit reports but said it would take a minimum of 12 months for it to sign up a significant number of lettings agents and landlords to the service.

So landlords have to do a bit more digging to get the true story about the people they’re handing over their property to.

Landlord referencing

One of the first landlord communities to get involved with tenant checking was Landlord Referencing.

LRS, as it’s known, is a “landlord networking site”. It markets itself as a community which aims to help landlords find out more about potential tenants' rental history and character.

The site has more than 20,000 members and is still growing. Landlords can upload details of bad tenants who leave properties owing rent or causing damage, and warn other landlords.

It also sends alerts to members warning them of possibly bad tenants. If you recognise a name on an alert – because they’ve applied to rent your property – you can check their National Insurance number and date of birth and, if they match, be put in touch with their ex-landlord.

Tenant ID

Rival referencing site Tenant ID is owned by credit reference agency Call Credit. It describes itself as “a national database that stores the lettings behaviour of a tenant” and claims its unique report shows how a tenant has developed over time so landlords can be confident they are matching the right tenant to their property.

The concept works by members (landlords, agencies, housing associations and local government) joining together and sharing data.

The site says it complies with the Data Protection Act as landlords need a tenant's permission before uploading their details – this can be obtained by adding a clause to the tenancy agreement at the outset. Obviously if you find a tenant not happy with this clause, it might set alarm bells ringing before the tenancy agreement is signed.

Tenants History

Another similar site is Registered landlords can search for a prospective tenant, and approach the existing/previous landlord for a reference if required. They can also view the tenant’s residential address history, contract dates and a rating from the previous landlord.

It has even created an “Early Bird Warning” system which emails out a warning when a landlord notifies the site of a bad tenant rating.

Are these sites fair?

Lately we’ve heard lots about how hard things are for tenants and “Generation Rent”, but life can get pretty difficult for landlords saddled with a tenant who stops paying the rent.

As my colleague Reena Sewraz explains in How to evict bad tenants evicting a problem tenant can be a time-consuming and costly process. If the tenant doesn’t leave when asked the landlord can end up taking them to court which can take several months – and if the tenant eventually does a runner, the landlord has little chance of recovering their costs or any unpaid rent.

The problem can be especially stressful for “accidental landlords” with just one property rented out and without the cashflow generated by larger portfolios.

As an ex-landlord I’m inevitably in favour of being able to check out prospective tenants as much as possible. During five years of being a landlord, I had one or two bad experiences and I wish I’d know what some of my tenants were like before they moved in.

But tenants, on the other hand, might have other ideas. Should you be worried about what your landlord is saying about you?

More on renting your home:

Tenants: how to get your deposit back

Landlords hit by first mandatory licensing scheme

The lessons I've learned since becoming a buy-to-let landlord

Buy to let doesn't add up

Dealing with letting agents

What to do if you're struggling to pay the rent

Deposit security: how safe is your deposit?

Ask these questions before you rent!

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Comments (6)

  • danefield
    Love rating 3
    danefield said

    As a LL, I now subscribe to one of these sites. I have had terrible tenants and wish this had been available to me two years ago, when one tenant with an ok 'credit' history paid their rent but within 6 months had trashed my house causing 7K of damage. At least LL need to see the bigger picture; not what can be hidden in a credit report but actually how they conduct their tenancy. However, the plus side is, the Tenant has a fair say too. On LRS they can report on their Landlord. So, any prospective Tenants out there, check out your LL first!

    Report on 29 November 2012  |  Love thisLove  1 love
  • thorny
    Love rating 2
    thorny said

    I think there should be similar sites that allow tenants to rate their landlord also, I have had a landlord that came in the property without notice and empty the credit electric meter whilst I was in bed in the same room (bedsit), there was a reason I hadn't answered the door!! I have also had a landlord who drove past daily to spy and as soon as the neighbouring property had work done to the drainage he was there like a bad smell, if there was any risk to his property I would have notified him! I have also had a landlord take money from a deposit and not done the work or replaced what what supposedly damaged so that he could pocket the money. Notice how all the landlords mentioned are male, I now have a lovely fantastic landlady and I wish that if I ever moved it would be to another one of her properties.

    Tenants are always given a bad rep but there are landlords and estate agents that are just as bad or even worse.

    Report on 29 November 2012  |  Love thisLove  1 love
  • celticlass
    Love rating 9
    celticlass said

    I think too there should be similar sites to rate landlords. The property I live in is in need of maintainence. When ever I have dealings with the agent I get told that its tenants responsibility!!! I had to have the 40 year old heating replaced 2 winters ago. As I couldnt afford it on my pension it was done under a government scheme by The Warm Front.......I still have single glazed windows and no cavity insulation! Landlords should be forced by law to keep their properties properly maintained to a minimum standard

    Report on 29 November 2012  |  Love thisLove  1 love
  • gismokid1273
    Love rating 1
    gismokid1273 said

    i totally agree we the tenant should have website for us to rate the landlord/ landlady as when i lived on isle of wight i complained about numerous things to landlord and he did nothing, so i got council inolved as next thing i knew after he recieved a copy of problems needing doing he evicted me without notice or offer of alternative accomadation

    Report on 29 November 2012  |  Love thisLove  1 love
  • tuttogallo
    Love rating 99
    tuttogallo said

    I have found that, unfortunately, the quality of tenants is dependent on class and income. I used to take tenants on benefits. I had lots of problems with late payment and non payment.

    I spent money on the flats and then went to the poshest estate agent in town. In the last few years, I have had many fewer problems.

    I really did want to provide decent accommodation for people who needed it most. Unfortunately after my bad experiences, I now provide posher accommodation to better off middle class tenants only.

    gismokid1273 Your landlord was in breach of the law. He has to give you two month's notice. That notice period begins on the next day upon which the next month's rent becomes due.

    Report on 30 November 2012  |  Love thisLove  0 loves
  • thorny
    Love rating 2
    thorny said

    You can't say that all tenant on benefits trash their houses or pay late. I receive housing benefit and have never paid my rent late in the 5 years I have lived in this property, I have done diy jobs around the house and keep the place looking respectable, just because I receive benefits doesn't mean I want myself or my family to live in or friends to visit a slum!

    I think that if rents weren't extortionate then tenants would be able to afford to do the diy jobs and take better care of the property, if its a choice between food/clothes/heating etc or repainting walls or hiring a carpet cleaners then the hard up families are going to choose the obvious aren't they.

    Report on 01 December 2012  |  Love thisLove  0 loves

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