Why mortgage fees are fair

Christina Jordan
by Lovemoney Staff Christina Jordan on 11 October 2009  |  Comments 32 comments

Christina Jordan gives you the lowdown on everything you need to know about mortgage fees...

Mortgage borrowers don't like fees. No surprises there. Nobody wants to fork out hundreds of pounds for the privilege of arranging the biggest debt of their lives.

But what borrowers really object to is that fees have changed so much in the last decade. They all used to be around about the same price - a couple of hundred quid. But then some lenders started increasing their fees, others began offering fee-free deals and others still brought in percentage fees just to make matters more confusing.

Some people have called for the regulator to cap fees, creating a level playing field and enabling customers to better assess which deals are cheapest - after all, in the current market a deal at 4% could work out more expensive than one at 5% because of a steep fee.

But lenders and brokers argue that giving customers more choice in how they pay their mortgage is actually fairer than limiting their options.

Frankly I agree.

Fee options

Typical fees: According to financial information provider Moneyfacts, average fees have dropped since the Base Rate has remained stable at 0.5%, from an average of £944 to £925 between March and September this year. But these are the averages. The so-called best buys tend to come with higher fees and this is part of the problem. What looks like a fantastic low mortgage rate becomes less appealing when you factor in the fee.

High fees: In the current market anything up to £1,000 is pretty standard. Above that is steep in anyone's book. The dearest flat fee currently available is Bank of Scotland's £2,499 fee on its large loan product transfer range. That sounds very expensive - and it is - but I think it's decent value. On a large loan of £750,000 even a modest 0.5% percentage fee would be a lot more.

Fee-free and low-fees: At the other end of the scale are fee-free mortgages and these tend to come with slightly higher rates (but not always). They are a boon for cash-strapped first-time buyers although you could be paying more over the long run if there is a hefty premium on the rate.

Percentage fees: A fee structure where you are charged a percentage of the amount you borrow. So a 1% fee on a £100,000 mortgage will be £1,000.

These fees in particular have increased in popularity amongst lenders over the last year. Indeed according to recent research* they now account for a massive 49% of all deals. By nature they are more expensive the bigger your mortgage, though a small number are capped to stop the fee spiralling. At the other end of the scale, borrow just £50,000 and a 1% fee (£500) will look pretty modest.

Percentage fees vary from 0.4% to a whopping 2.5% with the average coming in at 0.89%*. On a typical £150,000 mortgage this equates to a fairly steep fee of £1,335.

You can't rely on rate

There are so many different types of fees it is no longer possible to look at a couple of mortgage deals and compare them on rate alone. Most lenders use fees and rates as pricing mechanisms to make up an overall deal.

So a certain mortgage, such as a two-year tracker, might have two derivations - one with a high fee and low rate, and another with a low fee and higher rate. Britannia, for example, also offers a fee-free option on most of its products as well as a low and high fee. In each case the payrate is slightly different.

As a borrower it is essential that you work out the overall cost of a mortgage taking both rate and fee into consideration. On a two-year fixed rate, for example, add up all the monthly repayments you would have to make in two years and then add the fee on top.

It makes it a bit more difficult to compare mortgages, but it's worth doing. If you are unsure, ask a mortgage broker or the potential lender to work it out for you.

Why different fees are good

Some borrowers hate the fact that varying fees mask the true cost of a mortgage but I think they are a good thing and here's why.

Mortgage borrowers are different, and the deals should be.

Say you are a first-time buyer on a decent income - enough to service mortgage repayments - but without much upfront cash. It's hard enough to save for a deposit, stamp duty, and furniture without finding £1,000 for a mortgage fee. It might suit you better to go for a fee-free or low-fee deal that comes with a slight premium on rate.

It's worth pointing out that you can usually add the fee to the mortgage but this means it costs you a lot more over the long-run as you are charged interest on it.

Alternatively, perhaps you have just inherited a lump sum big enough to cover a large deposit and a hefty upfront fee. But you may have a low income and over the longer-term may not be able to manage significant monthly repayments. You might prefer to pay the big fee needed to get the cheapest deal on the market and minimise your monthly payments.

Size matters

Another point to consider is the size of your mortgage. In general those with smaller mortgages are better off with deals that come with a low fee, and higher rate. And those with a larger mortgage are often better off paying a larger fee for a lower rate.

Let's take a look at an example, assuming a modest £100,000 mortgage (two-year fix up to 75% LTV).

First Direct has a 3.49% deal with a fee of £1,298. On a £100,000 mortgage the monthly repayments would be £500, totalling £12,000 over 24 months. Add the fee and the total cost is £13,298.

But Abbey has a fee-free 4.39% deal. On a £100,000 mortgage the monthly repayments would be £549 and the total cost therefore cheaper at £13,176. The highest rate is the cheapest deal.

However, on a £200,000 mortgage things change:

With First Direct's 3.49% deal the monthly repayments would be £1,000, totalling £24,000 over 24 months. Add the £1,298 fee and the total cost is £25,298.

With Abbey's fee-free deal at 4.39% the monthly repayments would be £1,099 and the total cost would therefore be higher at £26,376. In this case you are better off paying the higher fee.

Because borrowers are not the same in terms of their mortgage requirements, their income or other financial commitments and responsibilities, it makes sense that mortgages are different too - and as a result, there is a definite place for high fees.

*Research by Moneyexpert.com

More: Buy a home without a deposit | Don't go for a two-year tracker

Compare mortgages with lovemoney.com

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Comments (32)

  • Dame
    Love rating 28
    Dame said

    Are you a mortgage broker or an heiress to some banking fortune? Your article does not justify why charges are even levied in the first place, let alone why we should be thankful to these benevolent organisations for their largesse and wisdom at charging us for our own good. These charges are just yet another excuse to rip us off.

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  • LastChip
    Love rating 92
    LastChip said

    Oh are they?

    How can you justify around a thousand pounds for a small amount of administration, most of which is computer generated?

    These fees are as bad as PPI, credit card interest rates and bank charges.

    It's all a rip off courtesy of treasure island (aka the UK).

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  • idge
    Love rating 9
    idge said

    Let's keep the pricing policy for mortgages in perspective. If Pub 1 charges an attractive £1.50 per pint but a £10 entrance charge and you drink 10 pints, the night's going to cost you £25. If Pub 2 charges £3 a pint and no entrance fee, you're going to spend £30. So which pub would you rather go in? Yes, the one charging a rip off £10 "just to get in!".

    If you leave Pub 1 after a couple of pints however, and go into Pub 2, the night will cost you a whopping £37.

    This type of pricing policy is perfectly normal and understandable. As much as it grates to pay £10 to get into a place, after evaluation we realise that it will actually be cheaper, providing we buy our intended 10 pints. But the way to look at it is this: The price of a pint in Pub 1 is £2.50 (as opposed to £3 in Pub 2).

    If Government prohibited entrance charges to pubs, we would all (in the above example) be forced to pay £3 a pint........ although one could then argue of course that competition would then more effectively play its part and lower prices.

    The thing is, is that entrance charges to products keep costs down for different types of customers. I prefer to have choice. The more choice there is, the more chance of finding a bargain that suits MY circumstances. On the face of it mortgage fees are a rip off - but they are not 'just for a bit of paperwork' - they are to price those that shouldn't be buying the product out of that particular segment of the market. If you want a low fixed rate mortgage for 10 years, be prepared to pay a high arrangement fee. if you want a higher variable rate mortgage, and subject yourself to base rate fluctuations, then expect lower arrangement fees.

    At the end of the day - add up ALL the costs, divide it by the amount you've borrowed, spread it over the amount of years you intend to borrow for, and roughly speaking, that's the real % cost of the mortgage (not taking into account inflation and opportunity cost!) - ignore the blurb and do your own sums.

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  • MrRee
    Love rating 66
    MrRee said

    When I was taking out mortgages in the 80's and the early 90's there were no fees - just the valuation fee.

    This arrangement fee rip-off (and that's what it is!) is an absolute disgrace and should be outlawed!

    They want and need YOU to borrow from them - THEY should be paying YOU money for joining them!!

    It's a shocking article to try and justify that, somehow, they are reasonable - they are NOT reasonable and you should be shouting that from the rooftops!

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  • idge
    Love rating 9
    idge said

    Well Mr Ree, don't take out a mortgage - it's a free world. We've no 'right' to own a home. Thank god these organisations exist where we can borrow so much money for such a low rate. You try getting a normal loan for such rates! Impossible. If you think the cost of borrowing is too much, rent or save up until you can afford a house outright. Many on the continent do exactly that. Or set up your own finance company and offer more attractive rates - if it's such a rip off you should make a fortune very quickly.

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  • Xemik
    Love rating 4
    Xemik said

    Personally, I find it amazing that we allow banks (or anyone for that matter) to charge us for the privilege of selling something to us!

    The main reason banks charge an arrangement fee is so that they can quote a lower interest rate & trap the unwary.

    In response to idge's comments many (most?) people really don't have a choice. Fees are a great way to boost the bank's profits from a captive market.

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  • Dame
    Love rating 28
    Dame said

    Idge you seem to be saying we should be paying fees to keep those riff raff unable to afford mortgages off the books. So we are paying a fees to keep the impoverished away or for proving we can afford Mortgages? This is plain fantasy. Northern Rock a company that made a big business out lending sub-prime mortgages to folk who didn't need to even prove their income also charged juicy fees and they ended up being nationalised.

    Fee's have absolutely nothing to do with choice, they serve just one purpose to extract more money from us. As for the pub analogy it is facile and if you want to pay £10 to get into a pub then more fool you. 

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  • matchmade
    Love rating 38
    matchmade said

    I agree with those commenting that mortgage fees are a rip-off. It's all very well saying you just have to add them to the other costs of the mortgage over its expected lifespan, but the fact is that no-one knows how long their mortgage will last: it might be two years until a better rate is available or you more house and can afford a higher mortgage, or it might be 23 years or something in-between. So how can the consumer make a sensible choice?

    High fees are simply there to discourage consumers from changing mortgage frequently and to confuse the market-place, just as insurers, retailers and so on offer a huge range of choice that is largely unnecessary. A bank can offer a product with a ludicrously high fee and another with a fee that appears "cheap", but in fact still bears no relation to the actual cost of administering the mortgage and is still a way of extracting more money than necessary.

    If the banks and their regulators were honest, they would provide a detailed breakdown of how their fees are calculated and make a virtue of the fact they can demonstrate they are efficient and genuinely cheaper than the opposition. Instead we have a huge range of fees that bear no relation to anything in the real world. They are little short of theft, as it's impossible to tell if the fee represents good value or not. It's a straight outrage that mortgage fees are not being investigated by the OFT as an unfair trading practice.

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  • Swarbs
    Love rating 273
    Swarbs said

    Mortgage arrangement fees are price discrimination, pure and simple. Mortgage companies know that y varying their fee and interest structures, they can make mortgages that bit more confusing and get that bit more money out of people. Some people will look for the lowest headline rate, and pay a bit more for the fee, some will look for fee free mortgages and pay extra rates. Only a relatively small minority will actually calculate the lowest total cost over a fixed time period and make the optimal financial decision.

    Whilst some borrowers will enjoy the additional choice, and may think they will benefit from it, in general you rarely will. With the examples from the case, first time buyers with low deposits can add any fee onto the loan and the lower interest rate generally cancels out the additional borrowing. And people with big deposits could often benefit more from taking out a smaller mortgage that represents better long term value that from taking a deal with a larger fee just because it gets them a lower headline rate. But, by pricing and marketing their deals differently, and by marketing them to buyers with different priorities, banks can take advantage of the financial naivety of many UK consumers, and articles like this that try to justify the confusing fee structures, to make more money. Ultimately, banks in the UK all take deposits from the same customer base, and borrow money on the same wholesale markets, so their cost of capital is pretty much the same across all banks. So they have to price discrimination, otherwise it all ends up as a simple price war and banks end up making no profit at all.

    I know many people will try to use this as an excuse for regulating pricing - MrRee and matchmade are already crying foul. But ultimately it's the same in any industry - no business will ever voluntarily get into a straight price fight unless they know they've got a clear price advantage, and even then they don't just go for price slashing. Just look at Ryanair - they could do total cost comparisons and be cheaper than all other airlines but they don't, as that would completely destroy their profits. So they stick on extra booking charges, check in fees, blah blah blah. Even supermarkets offer different ranges so they can prevent direct price comparisons - it allows Tesco and Asda to claim that they are both the cheapest supermarket and still make massive profits. The alternative is to completely regulate the pricing, which will ultimately amount to price fixing, completely destroying profits and hence completely removing any incentive for anyone to invest in the UK economy. And if you really think that's a good idea, try finding the USSR on a current world map.

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  • madfraggle
    Love rating 4
    madfraggle said

    I agree that arrangement fees are basically profiteering and also a device to confuse the customer - but how can we complain that a bank charges us, say £1000 for the administration and set up costs (OK mainly checks to make sure that their money is safe) when we seem happy to pay an estate agent £2500 plus for sticking a board in our garden and taking a photo to put in a shop window (pretty much all any estate agent I've ever met does)? The whole housing market for homeowners is a goldmine for what used to be called yuppies making swathes of money off poor people who have been persuaded by Thatcher and governments since that they MUST own their own house - though with the situation as it is with State Penions I think I can see the logic - ifthe government can persuade us all to buy houses then they can force us to sell them when we retire to fund our cot of living instead of paying out pensions...

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  • petitemisschief
    Love rating 22
    petitemisschief said

    They charge them because we're prepared to pay them - when the market revocers and thre is more demand there will be more to choose from and it will only take one bank/building society to offer low cost or free mortgages for them all to follow - its simple supply and demand rules. And can you stop putting those adverts down the sides - every time I scroll up or down I get the legal and general page up - after the third time I usually close down the page in frustation!

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  • msmoneywise
    Love rating 27
    msmoneywise said

    Each time I come to the end of a mortgage deal, I dread the search for a new one because of the minefield of fees v/s interest rate. I am seriously tempted to look for and get a long-term fixed rate just to avoid this headache.

    A lot of the comments are about how unfair it is that we pay to buy a mortgage - the lender is charging us interest, most of them well over the base rate. Try finding one who is giving us a tracker at below 1% of the current base rate! When we are paying at least 2.5% over base rate, surely the lenders could lower or cancel arrangement fees? AND, the best deals available want at least 75% LTV. So lenders are lowering their risks, charging much more than the base rate and making sure that they maximise profits by adding hefty fees to the products!! It makes my blood boil that we bailed out several of these lenders with billions of our tax ££s, but the government has not stood by it's promise to ensure that banks start lending and lending affordably to the common man. How come they didn't pay a fee for the privelege of being bailed out by you and I?? 

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  • Swarbs
    Love rating 273
    Swarbs said

    msmoneywise - actually they did pay fees of up to 12% on the money the government bailed them out with. That's why everything's so expensive at the moment - whilst banks can borrow money at or close to base rate, they are paying so much for their bail out loans that they have to make additional profits from consumers to pay back the taxpayer.

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  • John99
    Love rating 0
    John99 said

    LastChip makes a valid point. It would be instructive to find what these same banks as fees in similar countries, mostly Europe.

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  • Chorlton1
    Love rating 61
    Chorlton1 said

    This fee came about well before the credit crunch so to justify that it is to pay off the banks bad debts is hogwash. Banks should get back to basics scrap mortgage fees and bonuses on savings and anything else that just serves to complicate and swindle us out of money. If people are cash strapped when they arrange their mortgage the banks know all too well that the fees will be added on to the mortgage repayments and interest on a £1000 over 25 years is no small sum.

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  • msmoneywise
    Love rating 27
    msmoneywise said

    Swarbs, you don't happen to work for the banking industry, by any chance?

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  • ogram23
    Love rating 6
    ogram23 said

    Two points you should consider when talking abut fees and fixed term deals.

    1. Even if you can afford to pay the fee up front, you are effectively adding it to your mortgage. ie. this amount that you have paid could have reduced your mortgage by that amount. Alternatively you are losing interest on it.

    2. When calculating the costs of deals/fees do you calculate how much you still owe at the end of the deal? I am sure sometimes if not often a deal which looks good means that you owe more at the end of the term than the more "expensive" option. This could more than cancel any apparent savings made.

    Consider over the term of a mortgage how many fees you will pay. I was going to say that these fees are immoral but the amount of people who are willing to pay to be "ripped off" thinking they are getting a good deal negates this.

    The only way you will get rid of them is to refuse to pay. Banks are not stupid and whatever you think, paying an upfront fee will not persuade them to reduce the amount they earn from you. In many cases they make more! 

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  • Pitachok
    Love rating 21
    Pitachok said

    I would agree that fees should stay to give more flexibility if it wasn't for the fact that they're used so blatantly to try to confuse customers by banks and brokers alike.

    Having recently looked for a re-mortgage I found that every website I used sorted mortgages by their rate, with those at the top coming with frankly immoral fees of 3% or even more. That's worth one whole percent a year on a three year deal, and then you'd have to pay it again and again to stay off the SVR! These fees were never displayed on the main list alongside the rates - I had to click 'apply' to see them.

    I ended up staying with my current building society, who was able to offer me a 3 year fixed rate just 0.25% above my previous variable rate with a £150 fee. Even that might turn out to be expensive but it was half a percent and £2000 better than the next best offer. I'm not sure the administration would be that onerous for another bank who really wanted new business.

    If they really want to offer flexibility they just have to offer fee-free rates with the option to overpay (or offset) for people who want to bring their payments down. But they won't, because they haven't got any cheap credit and don't want the business unless they can charge vastly inflated prices.

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  • alex2509
    Love rating 0
    alex2509 said

    I would agree that mortgage set up fees are unfair to a certain extent, however what is important is that you are made aware of them and have the chance to assess whether paying it is the right thing for you to do at the time.

    I am an adviser for a bank (one that hasn't been bailed out) and even I acknowledge that sometimes the rates aren't worth the fee. The point is... it's for you to decide. I always do direct comparisons and analyse whether my customers would be better off not taking the particular mortgage and advise them accordingly. Ultimately, you don't like the fee... don't take the mortgage and if it doesn't make financial sense to switch and pay a fee... I won't advise you to switch.

    People are not under any obligation to take mortgages with fees, but when they do decide to, it's important that they know the impact of them and consider accordingly. If you want the product, you can pay for it. Or just rent... then banks (and fees) disappear out of the equation.

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  • time2go
    Love rating 66
    time2go said

    alex2509- saying the customer has to make a decision is fine, but it is the origin of this administrative fee that is the problem.

    As Mr Ree Said there were no fees at one point. I recall my bank waiving the fee when I took out my first mortgage about 18 years ago. Surely the whole system is now more streamlined and computer based now. Should this not result in a decreased charge?

    Fair enough if complex calculations need to be made followed by a detailed decision making process, but this is clearly not the case. 

    Wouldn't it be fair to say that the banks are acting collectively as a cartel? Ideally the charging system should be transparent... but we all know that will never happen, don't we?? 

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  • SiGl26
    Love rating 26
    SiGl26 said

    Why do so many posters on this forum think a business doing what it can to make a profit is a 'rip-off'? Is it because that is the editorial tone about all fees and charges, reasonable and fair or otherwise?

    As the article and Idge's first post make it clear, this is about informed choice. Work out which mortgage deal is best value for you, and go buy it if you want it.

    So it's different from PPI, where there was often little choice and less information, or bank default charges, which were plain illegal because the bank regulations permitted only actual costs to be passed on (how a judge thinks it costs £12 to send a computer generated letter is another matter...).

    In the latter case, my personal view was that customers were told up front what the charges would be, and had the option to avoid them by operating their accounts per their agreement (informed choice, you see), but such agreements were judged illegal.

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  • time2go
    Love rating 66
    time2go said

    SiGl26 - It's a rip off because there is in fact very little 'choice'(informed or not). If you compare like for like mortgages you will find that the fees are also like for like (or very near to it), that may be one reason why so many posters call this a rip off. 

    In addition, these 'businesses' are also responsible for the current mess. Many other PROPER businesses have suffered (or closed down) where as many of the banks now making these charges were bailed out by the taxpayer. 

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  • idge
    Love rating 9
    idge said

    If you abolish mortgage fees, the banks will simply charge higher interest rates, and will attempt to differentiate their mortgage products in other ways. You can't 'win' by insisting on abolishing fees. As such, I prefer to have as much choice available, so that I can make as best an informed choice as possible which will suit my circumstances.

    "Dame" - Read my first post properly. In no way did I state or imply any divide amongst the wealthy and the poor; the comment referred to market segmentation and product differentiation. If the product isn't suitable for you, don't buy it. Buy the most suitable.   The pub analogy was supposed to be a simple but appropriate one. If you think you'd be a fool to pay £10 to get in a pub in order to spend £5 less on your night out you're just the type of customer bank managers are looking for. It's no wonder you complain about high mortgage feess - you'd complain about the price of beer in Pub 2!!

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  • guppy100
    Love rating 0
    guppy100 said

    time2go - As Mr Ree Said there were no fees at one point. I recall my bank waiving the fee when I took out my first mortgage about 18 years ago.

    Tell me if I am talking complete nonsense here, but IIRC, 18 years ago, people were not changing mortgages so frequently or at all. So, unlike today, once a bank/building society had a mortgage customer that was for the life time of the mortgage.

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  • time2go
    Love rating 66
    time2go said

    I think you are correct in you recollection, but in my case I changed mortgage after 3 years (although still bank with my original lender)

    Maybe it was about that point in time when people started changing lenders more regularly???

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  • Xemik
    Love rating 4
    Xemik said

    @guppy100 You are probably right. I took out my first mortgage 25 years ago (last payment yesterday, hurray!) & have had my mortgage with TSB ever since.

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  • The Bank Manager
    Love rating 74
    The Bank Manager said

    Fees are there as there is a cost for the work involved from the human input aspect.

    I agree that not all fees may be appropriate, but as previous contributors have noted, you don't have to go with one particular lender - so that's democracy for you!

    However, the fee covers the assessment undertaken and it is not a case of putting information into a computer and let the Credit Score/Search approve or decline.

    Each application (especially when it comes to the sums for a mortgage) is looked at by an experienced Sanctioning Manager - I work with them, I am one of them, so I should know!

    The fee covers this Administrative work and in the same way as a Car loan or Home Improvement loan has a fee, it's there to cover the assessment by a person (whether it's your own Manager or a Risk Department Manager).

    Fees are appropriate, but ONLY when the sum charged is appropriate. If you don't think it is, then try to negotiate....you may get lucky?

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  • LastChip
    Love rating 92
    LastChip said

    I wouldn't expect anything less from a bank manager. Defend all you like, but there is no way you can justify around £1000 for administration.

    I accept there is a cost, but let's be realistic, not some pie in the sky dreamt up figure.

    You lot (collectively) have been bailed out by the tax payer due to your collective greed and now not only shun people trying to buy their first home, but actively discourage them with these fees and demanding unobtainable deposits. Furthermore, promises made to the government to free up money have not materialised to any degree.

    It's no good quoting democracy, as you all run a cosy cartel, making very sure you screw every last penny from your victims. One could argue that's just business, but where have morels and integrity gone?

    You've got no idea about value for money; a phenomenon that is dear to all genuine traders but unknown in banking.

    Let's face it, you've hardly earned a good public image!

    If everything were genuine and straight forward, why is it necessary to negotiate?

    I'm old enough to remember when a bank manager was held in similar esteem to a doctor or solicitor. Now you're considered on a par to double glazing salesmen; nothing but trouble and keep your wallet firmly in your pocket!

    Believe it or not, this is not meant to be a personal attack on you, but my perception of what the banking industry is all about today, and I don't like what I see. I suspect I'm not alone.

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  • Savvy chic
    Love rating 20
    Savvy chic said

    I believe that these Arrangement Fees are nothing but a rip-off!

    When I bought my house in 1988 and C&G were offering the lowest interest rate at 10%, I was stung for a £750 Indemnity Fee to protect the lender in the event of property prices falling. I was furious as it has never been the case that good proerties in Edinburgh fall in price. Worst case scenario is that they don't increase in value!

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  • Mick James
    Love rating 25
    Mick James said

    Hardly an "explanation" is it? What isa "booking" fee and how does it differ from an "arrangement" fee? Or are these just fictions, not representing a cost incurred by the lender--as the word "fee" iplies but siply a pricing structure which is designed to make comparison difficult and screw a bit ore money out of people?

    This is an exaple of what Scott Adams called a "confusopoly", referring to the myriad tarifffs mobile phone companies cost. Without these "fees" it would be a simple matter for buyers and sites like lovemoney to compare mortgage providers and identify the best buys.

    If the government wants to regulate it shouldn't cnecessarily cap fees, but at minimum insist that they are expressed as a single amount.

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  • ies2000
    Love rating 1
    ies2000 said

    The banks and building societies can stick their mortgages where the sun doesn't shine as far as I am concerned - I paid mine off 8 years ago and will never go there again!!! I also NEVER pay bank charges, have never paid PPI, don't allows credit card companies to charge me ANYTHING!!! .....and further more NEVER pay a penny in interest to anyone!!!!

    I am not the banking industry's favourite customer!!!!!

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  • ies2000
    Love rating 1
    ies2000 said

    ............oh and didn't pay any "arrangement fee" for my mortgage either!!

    And while I was with my last bank (yes, I also change them frequently too!!), I took all their freebies and anything that was going for years on end!! I worked it out a while ago that I actually made a profit from being with them!!

    Now I have an even better deal so I might just stay with them for a while until something better comes along!!! It is good to be in control!!

    Report on 19 October 2009  |  Love thisLove  0 loves

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