Nationwide Shows Its Ugly Side

Jane Baker
by Lovemoney Staff Jane Baker on 07 January 2009  |  Comments 20 comments

Find out why Jane Baker is critical of Nationwide.

Borrowers with tracker mortgages should be enjoying rock bottom repayments now the Bank of England base rate has been slashed to just 2%. Well, this is the theory, but `collars' -- which are written into the terms and conditions of some tracker deals -- are spoiling the party.

As I explained in my article Beware Of This Tracker Mortgage Trick, some lenders have put a collar -- also known as a floor -- on their tracker deals. The collar allows them to stop passing on interest rate cuts to borrowers once the base rate has dropped below a certain point.

For example, let's say you have a tracker deal which tracks at a margin 2.19% above the base rate -- so today the rate you pay is 4.19%. Your deal also has a 2% collar, which means the rate you pay will not change if the base rate falls below 2%. So your rate cannot fall any lower than 4.19%. This won't be a problem as long as the base rate doesn't drop below 2%. But if it does, you won't benefit from any more base rate cuts.

So, because of the 2% collar, your mortgage repayments won't get any cheaper no matter how low the base rate goes. Your lender will always calculate the interest rate you pay as if the base rate was set at least 2%.

Collars kick in

Last month when the Bank of England reduced the base rate by 1% to match its all time low of 2%, collars -- which are often set at 2.75% or 3% -- began to kick in.

Luckily some big mortgage players, including Nationwide and Halifax, were quick to announce their collars wouldn't be invoked following pressure from the government to pass on the cut. This was a welcome move for many tracker borrowers with the two large lenders.

(Nationwide has a collar of 2.75%* on its older tracker deals, while Halifax's collar is set at 3% for around half a million borrowers.)

But Nationwide has since back-tracked. The lender now says it won't pass on further base rate cuts to customers on trackers with collars. This is bad news for Nationwide mortgage borrowers because another rate cut is looking highly likely when the Monetary Policy Committee (MPC) meet on Thursday. But is it good news for Nationwide savers?

Why is Nationwide invoking its collar?

Nationwide claims the reason it is not passing on cuts to borrowers is because it wants to protect returns for savers with the society. The lender will save money by enforcing its tracker collar which, in turn, should allow it to offer more generous rates to its savers.

So, if the lender is becoming more committed to savers -- at the expense of its existing mortgage borrowers -- you would expect the latest savings rates to be pretty competitive. Let's take a look at its new savings rates which were introduced on 1 January:

Selection of Nationwide's new savings rates

Savings accountMinimum depositOld rateNew rate
Smart£13.25%2.25%
Monthly Income 60+£13.00%2.00%
Regular savings< £1002.10%1.10%
Regular savings£100 - £199.993.60%2.60%
Regular savings£200 - £2504.10%3.10%
e-Savings£13.05%1.95%
Instant Access ISA£1 - £9,9992.60%1.50%
Instant Access ISA£10,000 - £24,9992.70%1.60%
Instant Access ISA£25,0002.80%1.70%
Easy Access ISA£1 - £2500.10%0.10%
Easy Access ISA£1,0002.80%1.70%

Rates effective from 1 January 2009.

As you can see, Nationwide has actually hacked some rates back by the full 1% following the last cut to the base rate on 4 December. Worse still, the rates paid on the popular e-Savings, Instant Access ISA and Easy Access ISA accounts have been reduced by 1.1% -- that's even more than the base rate reduction. Nationwide says it has dropped rates by an average of 0.87% across its entire savings range.

How competitive are Nationwide's rates?

We all know savings rates have suffered in the financial crisis, so lower returns across the board are to be expected. But despite Nationwide's supposed commitment to savers, the rates on offer seriously lag behind the competition and inflation too.

For instance, Nationwide is paying just 1.95% AER on its e-Savings accounts. But other instant access accounts -- such as ING Direct Savings Account and Anglo Irish Easy Access Account (Issue 2) -- are offering much healthier rates, with ING paying 5% AER and Anglo Irish at 4.55% AER.

It's a similar story for ISA savings too. Most of Nationwide's ISA accounts pay rates below 2% (with the exception of its fixed rate ISA bonds). For small deposits in the Easy Access ISA, expect a derisory rate of just 0.10%. The current easy access market leader is Birmingham Midshires Direct ISA (Issue 3) which currently pays 4% tax-free -- more than double the return on offer at Nationwide.

Nationwide admits that while its savings rates are pretty low right now, savers should gradually see returns stepped up with the collar on tracker mortgages allowing the lender to save money. But I'm dubious given the new savings rates on offer. There's a long way to go before Nationwide tops the best-buy tables.

*Nationwide has put a 1% collar on its latest two-year tracker mortgage launched on 17 December 2008. Borrowers with this deal will be unaffected unless the base rate is cut below 1%.

More: The Most Consistent Savings Accounts | Start Saving Now For Next Christmas | The Last Of The Good Savings Rates

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Comments (20)

  • Swill453
    Love rating 0
    Swill453 said

    Nationwide haven't "backtracked". Those with a 2.75% collar in their contracts are still benefiting from tracking the 2% BoE rate. And the Nationwide SVR will still track the BoE down as low as it goes, since it can never be more that 2% above BoE, I don't think any other lender gives this commitment.

    Scott.

    Report on 07 January 2009  |  Love thisLove  0 loves
  • jghutch
    Love rating 0
    jghutch said

    To me the issue is that Nationwide weren't 100% clear with their original announcement in early December, and created the expectation with tracker customers that they had fully waived the collar. As a result they will now have some angry customers which they could have avoided had they been more clear in the first place.

    Report on 07 January 2009  |  Love thisLove  0 loves
  • richbun
    Love rating 0
    richbun said

    What would be interesting would be to enforce these institutions imposing collars to have one either end and say apply a maximum at say 9% in case things go the other way!

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  • mackem1942
    Love rating 0
    mackem1942 said

    To be fair to Nationwide they have to take into consideration a number of other factors before determining their savings and lending rates.

    There must be quite a considerable number of Nationwide customers like me who were lucky to have got into what now seems a reasonably high fixed rate savings account some time ago. In my case it was a 12 month 6.15% Fixed Rate Cash ISA due to expire next month. What kind of future offer I will get from the Nationwide, who knows!?

    But until all of these Nationwide "committed" rates expire, then the society will have to continue to take these into account when determining their rate policy.

    Bill

    Report on 07 January 2009  |  Love thisLove  0 loves
  • travelmad
    Love rating 4
    travelmad said

    As a Nationwide customer I'm unhappy about their savings rates. I'm also unhappy that they have suspended ISA transfers even for existing customers and have, since Dec 1, reduced the interest on the current account. As I'm low paid I'm unable to pay £1500 per month into the account and so I get no interest. However, I do have savings and I never go overdrawn. I suppose that makes me a 'bad' customer these days.

    Report on 07 January 2009  |  Love thisLove  0 loves
  • carefulsaver
    Love rating 4
    carefulsaver said

    The mortgage rates are quite high and I've just seen that Britannia offers it's existing borrowers 10 year fixed rate deals, with no fees at 4.99%. Which is far better than Nationwide offer.

    Equally as a saver, the article highlights the savings rates aren't reflecting the extra money Nationwide are making from these higher mortgage rates. So moving the goal posts on the collar down slightly, seem to be just a method to improve the nationwide's balance sheet. As opposed to ensuring it's savers are not disadvantaged.

    So as both a Nationwide saver and mortgage holder, I like many lose out twice. I don't believe Nationwide are trying their best for their members.

    Report on 07 January 2009  |  Love thisLove  0 loves
  • dovewing
    Love rating 0
    dovewing said Report on 07 January 2009  |  Love thisLove  0 loves
  • cathview
    Love rating 0
    cathview said

    Oh dear another case of people wanting something for nothing.

    They take out a mortgage read the terms and conditions, agree and then want a one sided change to benefit them.

    Read the contact, if your not happy don't sign on the dotted line

    Report on 07 January 2009  |  Love thisLove  0 loves
  • Salme100
    Love rating 0
    Salme100 said

    Nationwide have a perfect right to invoke the collar, which was designed to protect their position in just such exceptional circumstances as these. As already stated by cathview, customers with tracker mortgages including collars knew what they were signing up to, so frankly I'm unsympathetic to anyone complaining now. Nationwide haven't had government money and have handled their affairs a lot better than the banks!

    NB: I am not a Nationwide employee, just a customer with a (rather high) fixed rate mortgage, but I would rather be with Nationwide than any of the high street banks!

    Report on 07 January 2009  |  Love thisLove  0 loves
  • Smiley61
    Love rating 0
    Smiley61 said

    Jane

    Nationeide have created an e-saver plus account with up to three withdrawals a yearwoth a gross rate of 2.75%.

    I have a fixed rate mortgage and relied on the interest on my savings to overpay my mortgage, so the cut in savings hits me hard.

    Its a fine line that the building societies tread and its unfair to single out the Nationwide just because its the biggest. Go do the exercise on the next 9 building societies and compare the differential between savings and mortgage rates and I reckon the Nationwide come out quite well.

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  • peepobaby
    Love rating 49
    peepobaby said

    Nationwide hasn't taken money from taxpayers, so I would argue that it isn't ugly. The banks that have are very ugly indeed.

    Report on 07 January 2009  |  Love thisLove  0 loves
  • castath
    Love rating 0
    castath said

    Yet again Jane champions the foolish not the Fool.

    I am a Nationwide mortgage customer and I am livid that they didn't invoke the tracker floor for mortgages at 2.75%.

    I feel I have been misled into purchasing a Nationwide fixed rate mortgage and I am considering applying for compensation.

    When deciding on my mortgage I read the T&C's and relied upon this tracker floor condition when making my mortgage decision.

    I consider by not acting on this tracker floor that Nationwide have committed fraud.

    Nationwide is gifting people with tracker mortgages money and its unethical.

    I take Jane's comments about interest rates on savings as being irrelevant. The board at Nationwide have to run the building society in the best interests of its members and if it is now in the members interests to shore up its balance sheet then I have no problem with using savings rates as one of many ways to achieve this. The Government has already forced irresponsible smaller building societies to merge with the Nationwide and made Nationwide pay for the mistakes of share holding banks through this Government banking bailout.

    Report on 07 January 2009  |  Love thisLove  0 loves
  • Luniversal
    Love rating 47
    Luniversal said

    Seven savers for every borrower. Keep repeating that: seven savers for every borrower.

    TMF! Stop the obsessive plugging of credit cards and "amazing mortgage deals" in 2009. Get your priorities straight. Deleverage is the order of the day and the decade, for individuals as well as governments. Thrift is where it's at now.

    Nationwide's savings rates may not be the greatest yet, but at least the society has the scope to improve them when the market settles down.

    Meanwhile the mortgage junkies and bricks 'n' mortar freaks can pay a little more than rock=bottom for a change-- and Nationwide can buttress its balance sheet on the spread, so it can rapidly increase its market share in home loans when the business decalcifies.

    I hope it does so at the expense of the lousy, corrupt nationalised and quasi-nationalised banks. May Nationwide, which defeated the carpetbaggers, now strike a devastating blow for the great tradition of self-reliance and public service in the building society movement, knocking seven bells out of usurious profiteers and gamblers.

    Report on 08 January 2009  |  Love thisLove  0 loves
  • churchill123
    Love rating 0
    churchill123 said

    Hear, Hear Luniversal !

    Why are Nationwide being punished for NOT being overleveraged?

    Why are they criticised for trying to potect their savers? Unlike the badly managed greed merchants who find themselves Nationalised, they have a more sensible business model, and yet they are now being criticised?

    Ludicrous.

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  • harnser
    Love rating 0
    harnser said

    I'd like to add my voice to the others above who have already said Nationwide are not doing anything "ugly". They are in fact already giving their tracker customers a better deal than we signed up for, but not enforcing the cap last month.

    Which other contract terms are the fools at the Fool going to start moaning about next? Pension companies who won't let you withdraw your pension savings before retirement age? Insurance companies who make you pay the excess when you claim? Both are things that are likewise made very clear when you sign up, but which are not always convenient to the customer.

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  • fishlab
    Love rating 0
    fishlab said

    I think this is so unfair that a lot of people will not get the benefit of the lower interest rate but are expected to carry the burden of a higher interest rate if they go up. I read that a firm of solicitors in London (Leon Kaye) are investigating a claim against these building societies as some people were not advised correctly about the collars. check out

    http://www.leonkaye.co.uk/mortgagecollararrangements.html

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  • petitemisschief
    Love rating 22
    petitemisschief said

    This article really annoys me. I took out a tracker with naitonwide about 18 months ago - all teh financila sites like this one were adviseing people to get a fixed rate as soon as they could but i along with thousands of others decided to risk a tracker. It was made quite clear to me that there was a collar on this and I was pleasantly surprised last month when Nationwide said we would still recieve the full reduction in interest rate last month. I'm sorry but I just don't feel like a victim here - I signed an agreement being of sound mind and well aware of what it meant and I'm delighted with how its worked out.

    I'm also a saver with Nationwide and as they are operating as a business and not a social enterprise they have to look after all their customers. Being a member I can get a fixed rate ISA bond of 4.25%, which may not be the best on the market but its certainly competitive.

    Nationwide are one of the few financial institutions that have passed on most of the interest rate reductions so far and they are also quite healthy compared with many after operating responsibly over the last few year.

    I for one will be sticking with them

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  • JoyceMBeck
    Love rating 0
    JoyceMBeck said

    Just a little plaudit for Lloyds: they have passed on each rate cut in the following month's mortgage payment, and their website says they'll be doing the same again.

    Report on 09 January 2009  |  Love thisLove  0 loves
  • peeers
    Love rating 0
    peeers said

    In typical gloomdoomed journalism the Editor says ING are paying 5% to savers. You will see on clicking online it includes a 'bonus' to new investors only to get that high rate. You will find the true rate is at par once they have you signed up. Surely common sense tells you it aint possible with a BoE @ 1.5% ????

    Why do we let the Media talk the Joe Public UK down with such inaccurate garbage reports?

    Report on 09 January 2009  |  Love thisLove  0 loves
  • VeryBigChris
    Love rating 0
    VeryBigChris said

    If Nationwide think they might need govt help in the future they better stop being stroppy and drop the rates for all trackers. Nationwide used to support existing mortgage customers now they are taking from us to give to new saver customers and basing morals on the smallprint.

    PS members aren't share holders so stop behaving like you are.

    Report on 17 February 2009  |  Love thisLove  0 loves

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