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Get a better broadband deal

Published 18 May 2009 in Get the best deal

If you haven't shopped around for a new broadband deal lately, you could be overpaying by up to 40%. John Fitzsimons reveals his pick of the best new deals out there.

I have what might be politely termed a chequered history when it comes to arranging my broadband. Back when I lived with my parents, I was tasked with sorting out our first ever broadband deal, and while the monthly outgoings were pretty decent, the service we received from Orange was so bad we ended up moving to Talktalk before our contract had even finished, paying two lots of monthly charges for a while.

And then when my other half lumbered me with the responsibility of sorting out our broadband in our new home, I outdid myself in sheer ineptitude, trusting the gentle Northern Irish blarney of the nice chap from the Post Office. Our internet connection now is magnificent, so long as we only want to go online at three in the morning.

Ignoring your broadband options

Many of you seem to have taken a similarly lackadaisical approach to your own internet providers, according to a new survey by BroadbandChoices.co.uk, which has revealed that just 10% of broadband users switched to a cheaper broadband deal in 2008.

If you're one of the 90% who didn't, that apathy may be costing you dearly. The firm reckons the cost of broadband access is now 37% cheaper than it was in 2006. So if you've got naff legacy tariff, you're not only missing out on the very fastest connections available, you're paying more than should.

No limits on downloads

It may be stating the obvious, but the only way to get value for money is to put in a bit of legwork and compare prices from across the market (you can do this via our whole-of-market price comparison partner, broadbandchoices.co.uk). It is worth remembering that the deals available to you can vary greatly depending on where you are based, so be sure to dig beyond the headline rate.

You also need to consider what you need the internet for. If you are the sort of person that will be downloading music and films (legally, of course) then you will want to secure a high speed connection - in the region of 22mb - and ensure you have no download limit.

Below are some of the offers you might like to consider if that sounds like you:

Provider

Speed

Download limit

Connection fee

Minimum contract

Monthly charge

O2

20mb

Unlimited

Free

12 months

£14.68 - free for the first three months

Be*

24mb

Unlimited

Free

12 months

£8.75 for the first six months, jumps to £17.50 after that.

UKonline

16mb

Unlimited

Free

12 months

£24.99

Virgin Media

50mb

Unlimited

Free

12 months

£50

Cheap broadband deals for surfing the web

However, for many of us, sacrificing a little speed will result in some not inconsiderate savings. If you are not a regular downloader of music or film, then having a download limit will also help save a few pennies, while an even lower charge can be secured if you agree to a longer contract.

If you are happy to accept a few limits, then some of the deals below might be worth consideration:

Provider

Speed

Download limit

Connection fee

Minimum contract

Monthly charge

Be*

8mb

Unlimited

Free

12 months

£6.75 for six months, jumps to £13.50 after that.

Plusnet

8mb

Unlimited

Free

12 months

£11.99 for three months, £15.99 thereafter

Tiscali

8mb

Unlimited

Free

12 months

£14.99

Madasafish

8mb

5gb

Free

12 months

£9.65 for the first six months, £14.65 thereafter

BT

8mb

10bg

Free

18 months

£7.78 for the first three months, £15.65 thereafter

Post Office

8mb

5gb

Free

12 months

£15.61

The best broadband bundles

Holidays to Marbella aren't the only things you can get on a package basis; you can also combine your broadband deal with your telephone or cable costs. In many cases, these work out cheaper than separate arrangements, though when you do go for these deals, make sure you do not get lumbered with something you neither want nor need as a result.

If a bundle sounds more up your street, then have a gander at these offers:

Provider

Package details

Speed

Download limit

Connection fee

Minimum contract

Monthly charge

Talk Talk

Broadband plus phone with free local calls to landlines at all times

8mb

40gb

Free

18 months

£6.49 plus line rental

Plusnet

Broadband plus phone with free calls to landlines at evenings and weekends

8mb

10gb

Free

18 months

£5.99 plus line rental

Virgin Media

Broadband plus phone with free calls to landlines at evenings and weekends.

8mb

Unlimited

£30

12 months

£5 per month for first three months, £12 thereafter. Does not include line rental.

Sky

Broadband plus phone with free calls to landlines at evenings and weekends, and Sky TV

2mb

2gb

£15

12 months

£16.50 plus line rental

What is clear is that there really is a broadband package out there for everyone, no matter how much or how little you use the internet.

My simple advice is work out what is most important to you from your internet package, do your homework - there are absolutely loads of comparison sites out there - and do not, under any circumstances, allow someone with a soft Celtic brogue to talk you into any deal that is not right for you.

 Compare broadband services via lovemoney.com partner, broadbandchoices.co.uk

More: Britain's best broadband providers | Cut Your Broadband Bill By 50%

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Comments

debtwagon said

  • 0 recommendations

Stay away from Virgin if you like to surf in the evenings because you're likely to be disconnected half the time.  Same probably applies to all the cheap piggy-back deals.  BT - once you've been through the agony of their appalling Post-It-Note administration and organisation and actually - finally - got what you asked for, works like a dream, 24/7.

batcat said

  • 1 recommendation

Of course, one of the reasons why there's so little churn in the broadband market is that people use their ISP specific email addresses and, unlike mobile phone numbers for example, if you change supplier then your email address will change.  I've even seen small businesses publishing their ISP specific email address - effectively locking themselves into that supplier or having to repaint vans, lose contact with old customers etc.

I have set up my own domain for routing email, so I'm not tied into my ISP and I have the bonus of getting the exact name I want on the address.  Others who might find this a technical challenge could do the same just by using a webmail supplier, google, hotmail, yahoo etc.  Stick to using that email address rather than your ISP's one and you'll become a lot more mobile when it comes to choosing a supplier.

Cheers

David

highfis said

  • 0 recommendations

Agree with the comment about doing your homework particularly with regard to download speed. All the speeds mentioned in the article are maximum speeds. So if you live near to the exchange you may get 8mb the further away the slower it gets, check on one of the broadband availability sites. In other words don't pay for what you cannot get. If you live further away from the exchange you are also less likely to be able to have a fibre connection, so the 20 or 50mb max are all sales carrots to get you onboard. Personally the distance I live from the exchange gives me a max speed of around 3mb so I have chosen Sky 2mb at £5 a month. the difference between 2 and 3 meg is not noticable. 

DrHazy said

  • 0 recommendations

LLU progress and geographical location is a problem for some, where i am its BT or nothing.. luckily for me the PostOffice seems to sub out to BT, so i went with the post office, who include the line rental. So, Post office "broadband extra" at 20 quid a month with no line renta - or if you like, im paying about a tenner a month on BB :-)

BLQQDSTQNE said

  • 0 recommendations

I am using virgin media. I pay £22.50 (gone up annoyingly without notice from £19.50) for 2meg (unlimited) and phone with free w/e and evening calls to landlines. They call on occasions to see if you will sign up to their dodgy tv service, (the last time they wanted another £25/month..ha..ha) at that price SKY would have been a better option. The broadband (soon to be increased to 10meg...apparently!!) is very good as is the phone service. I did initially subscribe to virgin tv but it was too problematic. I now use a Humax 160gb pvr freeview box (seamless and free).

beegee said

  • 0 recommendations

Remember most people still cannot get the fast 20mbps speeds that come from LLU providers. Also anyone who even mentions the name Tiscali in a"best deal" list immediately loses all credibility.

Cheap deals they may be but in general you get what you pay for

sandbar said

  • 0 recommendations

If like me the BT cabling from the exchange to your house is quite long (it's under 2km as the crow flies but the wires must go a long way round) and you can use Virgin's separate network you may find the speeds from ADSL suppliers (all except Virgin) do not deliver the "max" speeds they advertise whereas my cable connection almost always delivers the advertised speed (10M). Virgin do have a system to restrict your speed if you download a lot in peak times - I've only hit this once after downloading a very big PS3 update file and some other stuff - but there is no extra cost and it goes back to normal after a few hours. Also the Virgin tv box deals delivers iPlayer and similar services direct to your tv (even in HD with my V+ box) without using any of your broadbadband capacity or limit.

oldlowie said

  • 0 recommendations

I have been with Tiscali more or less from the start - dial-up, broadband modem, and now broadband router, and have only ever had one outage, which was resolved using their help-line.

You do get what you pay for (Tiscali is not particularly cheap) but I can also speak as I find...

highfis said

  • 0 recommendations

The point about LLU providers from beegee, they use BT lines i.e. copper.  You don't see BT advertisinfg anything above 8mb on copper.

fenemore said

  • 0 recommendations

I have been with Virgin (previously Telewest) for 5+ years and never had a moments problem.  My connection is cable (fibre-optic), I don't know if DEBTWAGON has the same.

The service is 100% and lightning fast - I actually get the 10Mb speed that I pay for!  At £24 a month there may well be cheaper providers out there, but all of them will use the existing copper-wire connection to my house and all the inherent problems this will bring.  So for me it is a no=brainer. 

I'm staying with Virgin.

beegee said

  • 0 recommendations

To highfis - you are right BT do not offer anything over "up to 8mb" but LLU providers do, using ADSL2+ on their own kit in the exchanges - eg O2's "up to 20mb" offering. They too use BT's copper wire from exchange to house. You would pretty much need to live above the exchange to get the full whack; though speeds should normally be a few mb quicker than the plain vanilla ADSL - eg if you get 3.5mb now you might get 5.5mb on an LLU connection with ADSL2+

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