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Npower Isn't Playing British Gas' Game

Neil Faulkner
by Lovemoney Staff Neil Faulkner on 06 February 2009  |  Comments 37 comments

npower is not calling British Gas' play, but Scottish & Southern is with a tiny wee cut. Read about that, and about which tariffs are currently cheapest.

As you know, British Gas announced in January that it's cutting its gas (but not electricity) prices by up to 10% on some of its tariffs. Of course, this is nothing compared to its last increase of 35%, or the total increase it made of about 50% last year. British Gas simply threw in a small cut to make its prices roughly comparable with the other big-six players, and to make an opening play in the latest energy-poker match.

It's npower's turn, but the seat is empty

npower has not called or folded. It didn't even make it to the poker table. In a statement two days ago it said: `It is remarkable that the recent reduction of 10% for British Gas customers should warrant media attention; particularly when the 10% cut simply means that British Gas standard gas prices will fall broadly into line with npower's gas prices.'

npower didn't say it wasn't going to lower prices. It can't in case another supplier does. However, it won't do so unless one of the others moves: `We are keen to reduce our retail prices...We are hoping for a significant and sustained fall in wholesale costs'.

Who can blame it for this response? No energy customers are falling for BG's laughable cut.

But, hang on. Who's next at the table?

Scottish and Southern has this morning taken its seat and made a move. It's announced that its customers (which include customers of Southern, Scottish Hydro, Swalec and Altantic brands) will see gas prices reduced 4% and electricity by 9%. These are average reductions, as it depends on usage.

These are tiny cuts after a rise in prices dual fuel prices of roughly 35% before the onset of winter in 2008, and the cuts won't take place till 1 April, well after the cold weather has melted away.

We won't wait till April to change the tariffs in our energy comparison tool; we'll do that as soon as Scottish and Southern passes them to us.

Why bother switching at all?

npower talks about BG's prices falling `broadly into line'. A question that many readers ask is: `Why bother switching at all, if all the energy companies do is match each others' prices?' I explained why it's necessary to switch at the end of my last energy article.

Which tariff is cheapest?

The big six's standard tariffs are expensive, yet most of us are on them. A reader asked recently: `If we shouldn't be on the `standard tariff', which one should we be on?'

The answer isn't straightforward, because it depends where you live and how much energy you use. For many, but not all, low-energy users it's likely to be: npower's Sign Online tariff*, utilita's energysaver tariff*, first:utility's standard dual fuel tariffs, British Gas' WebSaver tariff and ScottishPower's PriceSure Energy Online tariff.

For medium-energy users, the following tariffs may currently be best for you: British Gas' WebSaver tariff, npower's Sign Online tariff*, utilita's energysaver tariff*, EDF Energy's Energy Online tariff*, and E.ON's EnergyOnline Extra Saver tariffs*.

For high-energy users, it's perhaps: npower's Web tariff*, EDF Energy's Energy Online tariff*, utilita's energysaver tariff*, British Gas' WebSaver tariff and E.ON's EnergyOnline Extra Saver tariffs*.

The savings between the most expensive of these and the cheapest is around £100, even for low users. However, I found these tariffs by investigating just a few post codes. Tariffs have different prices depending on your area, so your post code hugely impacts which tariffs are cheapest.

It simply makes sense to estimate your usage (or even better work out what it really is) and use a comparison tool. The Fool's tool will help you to estimate.

*These tariffs have versions. It's only the latest version that is the cheapest. If you're on an older version, you're paying more. See the last two paragraphs in this article for an explanation.

> Switch with us and you'll not only get the same price as going direct, but you can fall back on our energy-tool provider, Xelector, to help you in the very rare event that the switch goes wrong.

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Comments (37)

  • rober09
    Love rating 0
    rober09 said

    I reviewed my own and an elderly friends tariffs recently on both this site and USwitch. It is interesting that the lowest prices were different on the two sites. The lowest were infact those shown by USwitch.

    ?I would have thought using the same criteria they would have been the same on both sites. The moral perhaps is to look at more than one site, despite the marketing ploys used by Fool and others.

    Report on 06 February 2009  |  Love thisLove  0 loves
  • Fingered
    Love rating 0
    Fingered said

    Let's all go Scottish and Southern then

    Report on 06 February 2009  |  Love thisLove  0 loves
  • TMFVertigo
    Love rating 0
    TMFVertigo said

    rober09, I have tested The Fool's energy comparison tool versus others and I thoroughly questioned Xelector, which runs the tool. I find it to be the best, most accurate and most reliable tool there is. As a result, The Fool's comparison often shows higher prices than other tools, which of course makes it seem less competitive.

    If you're looking for the most accurate search that is available, The Fool's tool usually lets you enter your precise tariff details in its Advanced Search. (At the moment that functionality is down, unfortunately. I'll see if I can find out when it'll be fixed up...)

    Neil (a Fool writer)

    Report on 07 February 2009  |  Love thisLove  0 loves
  • TMFVertigo
    Love rating 0
    TMFVertigo said

    I've talked with Xelector. The functionality isn't down, but it's made some improvements. It's removed the advanced-search feature from where it's not necessary, e.g. if you put in, on the 2nd page of the search, that you are on BG's standard tariffs and type in your kW usage, there is no need to type in the precise tariff details because there is only one BG standard tariff rate. The tool is smart enough to know this and can calculate accordingly.

    However, if you select on the 2nd page of the search 'E.ON Other Tariffs', for example, then you'll automatically be sent to the advanced search page next. Here, you can choose precisely the tariff and version you're on, e.g Energy Savers versions 3 to 7, Go Green and so on. If you can't identify your tariff you can enter your precise tariff details, e.g. standing charges, first unit rate, second unit rate etc.

    The result you then get when you click the search button is as accurate as it can possibly be.

    Neil

    Report on 07 February 2009  |  Love thisLove  0 loves
  • howmuch781
    Love rating 0
    howmuch781 said

    I phone N-Power approx every 3 months and ASK if I am on the cheapest tariff, nearly every time I have rang in the last 2 years there has been a cheaper tariff available and if you give them your meter readings when you call they change it for you there and then. Moral of the story IF YOU DON'T ASK YOU DON'T GET !

    Report on 08 February 2009  |  Love thisLove  0 loves
  • Teefenn1
    Love rating 0
    Teefenn1 said

    Quite frankly the Fool's comparison site is useless. I'm on British Gas Price Protection 2010 and it is not even listed on the Fool site.

    Report on 08 February 2009  |  Love thisLove  0 loves
  • sharewatcher
    Love rating 0
    sharewatcher said

    So if the utility companies are keeping such a close eye on each other's prices and maintaining their own prices at their competitors rates isn't that a form of price fixing. Ofgen where are you?!

    Report on 08 February 2009  |  Love thisLove  0 loves
  • colin106
    Love rating 0
    colin106 said

    Surely the most important fact to have in an article like this is to know how much the energy suppliers are paying wholesale NOW compared to what they were paying BEFORE the big price rises. That way we will KNOW if they are operating a cartel and making excessive profits. If an energy supplier was paying 2p unit for electricity and charging customers 8p before the price rises, and now pays 3p yet charges 12p - then something smells.

    Does anyone know these figures?

    By the way - my experiences with Npower were horrendous. They regularly figure near the bottom in Which magazine's assessments of energy suppliers.

    Report on 08 February 2009  |  Love thisLove  0 loves
  • petitemisschief
    Love rating 22
    petitemisschief said

    Don't forget about any loyalty bonus you may be due before you switch - I'm with Npower and my bonus is due around April time - its worth a months payment so worth waiting for. You lose it if you don't stay the year. I'm waiting till I get mine then I'll be straight onto the comparison sites

    Report on 08 February 2009  |  Love thisLove  0 loves
  • mummydummy
    Love rating 0
    mummydummy said

    Overuse of uppercase will be tamed (you can edit your comment to prevent this):

    can anybody tell me how to find the cheapest social tariff?

    And now here are some pictures to help lighten the mood

    Report on 08 February 2009  |  Love thisLove  0 loves
  • Psalmdrummer
    Love rating 0
    Psalmdrummer said

    Its all very well using comparison sites but they don't show all the options as some companies refuse to pay the fees to appear on them such as Utility warehouse (recently got Which? best customer satisfaction for Gas & elec) Also don't just look at the rate you pay, the standing charge can make up a huge part of the bill especially on commercial properties. Npower was charging 48p a day!! as opposed to Utility warehouse £2.75 a month. even with a 40% lower rate they still ended up losing out because the standing charge was so high.

    Report on 08 February 2009  |  Love thisLove  0 loves
  • ian3marshall
    Love rating 0
    ian3marshall said

    anybody got any ideas about the best tariff for an electricity user only with a small business?

    cheers

    ian

    Report on 08 February 2009  |  Love thisLove  0 loves
  • bobfruit
    Love rating 0
    bobfruit said

    @Teefenn1: Can you still sign up to BG's Price Protection 2010? If not, perhaps that's why it's not on the comparison tool? Just a thought.

    Report on 08 February 2009  |  Love thisLove  0 loves
  • khreferee
    Love rating 0
    khreferee said

    scottish powers best deal at the moment is pay in advance where you can pay upto £20000 in advance with your rates guaranteed at 5% below the dd rates with interest rates with the banks at 1% you are getting a better return on your money.

    Report on 08 February 2009  |  Love thisLove  0 loves
  • Hitman101
    Love rating 1
    Hitman101 said

    Considering the blatant abuse of their position, the obvious monopolistic and anti-competative behaviour and the lack of any regulatory action, I think it is time for definitive, absolute and final action to end this situation. The status quo is no longer acceptable.

    Firstly I would argue that any artificial fixing of price in relation to other fuels and products such as oil should be stopped, cost should be adjusted to a true and realistic value.

    Second, I would force any company responsible for manufacture who also sells directly to end customers to spin off a retail business as a completely independant company.

    Third, I would like to see a single new company for the UK as well as possibly companies for other countries formed to act as a single wholesaler and stockpiler for the country for all energy retailers. Such a wholesaler closely controlled by the government through legislation and would be responsible for buying all gas and electricity at best possible and fair prices from point of origin and selling it on to retailers. Retailers would be compelled by legislation to buy from the Wholesaler.

    The responsibility of the Wholesaler would be to obtain the best possible prices and pass these prices at near cost value to retailers. The wholesaler would be responsible for stock piling supplies. Prices to retailers can be adjusted to cover average cost but in such a manner to ensure that supplies are priced the same regardless of quantity at any given time to all retailers. retailers would not be allowed to significantly stockpile supplies. Such prices should be published.

    With a single source for all fuel, all retailers can go about their business but they would have to have a good and compelling reason for any significant prices over and above operating costs and a fair profit, and it would no longer be necessary for retailers to purchase and store significant quantities of fuels nor to price according to such practices.

    Should the government not represent the interests of it's population and halt all existing and prevent future abuses by not just energy companies but by all companies including the financial institution and where such problems exist, quickly implement a final solution whether simple or radical in nature, to fix such abuses permenantly.

    It is my opinion that Government is there to represent the interests of the the individual not businesses, and that businesses are simply a means to provide individuals in society with a way of contributing skills for a fair salary and such business provide products and services in a fair moral and ethical manner to cover costs with a modest profit to allow for peaks and troughs in business and reasonable growth and expansion. Businesses operate to service the population not investors.

    If businesses make excessive profits and passing these onto investors representing a small number of individuals from the population then there is a significant imbalance where a great many people suffer, not the least of which is often the customer who is often given little choice either being tied into agreements with unfavourable terms, offered little choice with poorly designed solutions, or just extorted by lack of competition and bad business practices.

    Report on 08 February 2009  |  Love thisLove  0 loves
  • gully91
    Love rating 0
    gully91 said

    has anyone sucessfully opted out of BG's price protection?.i tried but it will cost me £70 for the pleasure!

    Report on 08 February 2009  |  Love thisLove  0 loves
  • Andypips
    Love rating 1
    Andypips said

    Anyone got any negatives about Utility Warehouse? I am looking to take four of their 'utilities,(telephone, broadband, gas, electricity) as the package will save me £30pcm at least, plus a 5% discount scheme with some high street names. They connect back to Telecom plus (ftse250), and I can't find anything wrong with them (including UK call centre). Am I missing something?

    Report on 08 February 2009  |  Love thisLove  0 loves
  • TMFVertigo
    Love rating 0
    TMFVertigo said

    Thanks for al your comments, folks. I think the top comment so far goes to howmuch781.

    Teefen1, you said:

    'Quite frankly the Fool's comparison site is useless. I'm on British Gas Price Protection 2010 and it is not even listed on the Fool site.'

    It doesn't appear in the results table simply because it's not available to new customers.

    colin106, you said:

    'Surely the most important fact to have in an article like this is to know how much the energy suppliers are paying wholesale NOW compared to what they were paying BEFORE the big price rises. That way we will KNOW if they are operating a cartel and making excessive profits.'

    Many people would like to read that, I'm sure, but it wasn't the point of this particular article.

    Over the years I've written about those things and the story is always the same: they ramp up prices dramatically at the first sign of high wholesale prices and make stingy cuts when wholesale prices have fallen.

    I'll respond to one more from Psalmdrummer:

    'Its all very well using comparison sites but they don't show all the options as some companies refuse to pay the fees to appear on them such as Utility warehouse'

    Well I don't know about all the other price-comparison sites now as I haven't checked how ethical they are just recently, but if you take a look at The Fool's comparison tool, you'll find one Utility Warehouse on display in the results ;)

    Regards

    Neil (the author)

    Report on 08 February 2009  |  Love thisLove  0 loves
  • colin106
    Love rating 0
    colin106 said

    AndyPips- I used to be with Utility Warehouse. They were good in all respects except one - their invoices are difficult to make sense of. (Maybe I am just thick!) They may have improved their invoicing layout now as a result of my and others' complaints. But they regularly feature as a "best buy" with Which? magazine for customer service and prices - so go for it!

    Report on 08 February 2009  |  Love thisLove  0 loves
  • Chongq
    Love rating 0
    Chongq said

    mummydummy,

    I believe there is no social tariff, it was withdrawn (secretly?) 3 or 4 months ago and was not widely advertised before this. What is equally shocking is that the head of BG, ITV and BBC continually refer to this tariff as though it exists. BG's staff are under no illusions: there is no tariff.

    In my case there is no help for a relative who is 89 and partially blind fought in the war and is benefits.

    Time to stop the big lie.

    Report on 08 February 2009  |  Love thisLove  0 loves
  • colin106
    Love rating 0
    colin106 said

    Neil (TMFVertigo) thanks - I've read what you say - but still think it would have been very relevant and welcomed by your multitudes of appreciative readers to have had some figures from you to show whether or not the energy suppliers ARE making excessive profits and what their margins are now and before the dramatic rises. Perhaps you could publish these in a future article?

    Report on 08 February 2009  |  Love thisLove  0 loves
  • vurrister
    Love rating 0
    vurrister said

    Those like us living out in the stick have to rely on other fuels such as LPG or oil where when it comes to competition and/ or ease of swithing individual consumers are left entirely on their own.

    From April this year suppliers of LGP will loose control over houshold storage tanks so that changing suppliers should become easier - so how about providing some price comparisons and easy switching tools for LPG as well?

    Report on 08 February 2009  |  Love thisLove  0 loves
  • TMFVertigo
    Love rating 0
    TMFVertigo said

    Just to add to my comment about BG's Price Protection Tariff not being available to new customers (and hence why it's not in the results).

    It may be that you're on this tariff and need to compare. Here are some hints:

    1) The naming convention of tariffs often causes confusion, and this is a good example.

    2) If your tariff is not listed or you are not sure what tariff you are on then you can enter your unit rates in our tool. This is why Xelector invented this. They wanted to have a way of getting around the deliberate confusion created by versioning/rampant tariff creation.

    3) The best way to run an advanced search is to get your kWh for the last 12 months from your supplier.

    Thanks colin106. After the next supplier announces its move I'll include the information you want in the article.

    Finally, you Fools are right to say that, if uSwitch has it cheaper than The Fool, the results should be the same. uSwitch does not have any cheaper deals. The gas and electricity markets are not like insurance; it’s one price for all.

    Neil

    Report on 08 February 2009  |  Love thisLove  0 loves
  • colin106
    Love rating 0
    colin106 said

    Thanks Neil

    Report on 08 February 2009  |  Love thisLove  0 loves
  • karatekate
    Love rating 0
    karatekate said

    I was confused by the term 'social tariff' however from another reply it seems it is something that is aimed at the elderly?

    My mother is with Eon - I do not know what they call the tariff, but it used to be called 'Staywarm' - she pays a set amount, which can be increased or decreased annually, and she can use as much or as little gas/electric as she needs to 'staywarm'. The criteria for inclusion into the program is that you are 60 years old or older.

    The cost is based on how many bedrooms you have - my mother has one bedroom, and pays £52.26 per month for both fuels, thats is £26.13 elec/gas each.

    Mum is 82, blind, in her home 80% of the time, with the gas heating on, the radio or talking books on, or the TV to listen to, so her usage isn't minimal by any means. She has lamps lit around the living room and hallway, her clocks are electric and speak the time, she has an electric cooker, microwave etc.

    Her costs increased by £5.00 per month last September - they may well do THIS September, but it is a far cry from the £85.00 per month I pay for electricity and £55.00 for gas per month for roughly the same usage!

    I have just switched from EDF to EON - actually I am in the process of doing this, as EDF seem to think that they can increase your Direct Debits when THEY feel like it, making it impossible to budget - just noticed today that they increased my electricity direct debit to £85.00 yesterday, despite me calling them and telling them absolutely NOT when the last bill arrived IN CREDIT! They blamed a computer error, obviously the computer is still in error!

    Of course they are closed on Sundays, so I will have to wait until tomorrow to take this up with them - again!

    Report on 08 February 2009  |  Love thisLove  0 loves
  • Vass20
    Love rating 0
    Vass20 said

    Karatekate said: ...EDF seem to think that they can increase your Direct Debits when THEY feel like it...

    My experience with BG is the same. I gave them a mandate of £35.50 a month and on two occasions they took £85 and £403 respectively. They also took first DD payment before they started supplying me and in the final run, shifted goal-posts many times in order to try and justify all the varying calculations they made from time to time. I took it to the Ombudsman but although she faulted them at every stage, she only awarded me £200 for my two years of trouble plus a refund of the overcharged amounts which as I said, they kept trying to minimise by moving goalposts.

    Report on 08 February 2009  |  Love thisLove  0 loves
  • TheBaker2
    Love rating 0
    TheBaker2 said

    Can any one tell me the cost of changing suppliers?

    That,s the cost incurred by the supplier when the customer changes to another supplier.

    Also what's the minimum time a customer has to stay with any one supplier.

    Report on 09 February 2009  |  Love thisLove  0 loves
  • vurrister
    Love rating 0
    vurrister said

    Since my point about LPG failed to draw any response am I to asume that this is esentially a urbanite debate and urbanites are not interested in issues outside their sphere?

    Report on 09 February 2009  |  Love thisLove  0 loves
  • van12345
    Love rating 0
    van12345 said

    Wholesale prices have dropped 50%. Another rip off.

    Report on 09 February 2009  |  Love thisLove  0 loves
  • treanor2512
    Love rating 0
    treanor2512 said

    I don't see any mention of EBICO here. I changed to them about 2 years ago when I was paying £24 to British Gas and discovered I could have saved myself £35. I now pay £15 a month - it's a flat rate charge of 3.77p per kWh (including VAT)across the whole of your usage whether you are on pay as you go meter (who are normally charged the highest rate) or pay by cheque, direct debit etc.

    They also do electricity and although the saving was not as great it's still only one charge across the whole of your usage. I would say well worth investigating them. The website is www.ebico.co.uk

    Report on 09 February 2009  |  Love thisLove  0 loves
  • MrPound
    Love rating 11
    MrPound said

    Having recently renewed my companies energy contracts, I now get a daily e-mail with ths wholesale prices. From last February they did indeed go up to new record levels. However they have been coming down since about September 08 and are now at the same levels as they were last February (around 58p/therm for Gas). The forecast is for them to fall further. So to answer the question of colin106, the energy companies should have already reduced their prices to the Feb 08 levels. My recent negotiations saw me take 14% off our electricity contract and 10% off the gas one, but these were prices fixed last Feb. so did not take into account the higher summer 08 increase.

    Hope this gives you some background, but I'm not sure what it will do in terms of helping us get the retail prices down. It just reaffirms the fact that we are all getting ripped off at home!

    Report on 09 February 2009  |  Love thisLove  0 loves
  • RalphDalton
    Love rating 0
    RalphDalton said

    in response to Colin106 'They may have improved their invoicing layout now as a result of my and others' complaints.' - Yes, the billing has improved and is now in full colour, with each service (gas, elec, phone, internet, mobile, cashback card taking a separate page, and full itemisation of phone bills for free. Also available to businesses. Hope that helps a little.

    Report on 09 February 2009  |  Love thisLove  0 loves
  • Strebor19
    Love rating 0
    Strebor19 said

    The only winners are the energy providers, and are happy to continue creating confusion as long as they are allowed! Regarding Howmuch781's comment about phoning up every 3 months to see if they are still on the cheapest tariff? Why the hell should you have to, this is insane when not even changing supplier. You should automatically be move to the cheapest Tariff. Also if the Price comparison WEB sites were any good after you register they should automatically e mail you when there is a better deal available to suit your circumstances !!! The only problem with this idea is the delay involved in switching providers, you would probably be notified of two cheaper options before you can switch once!!! Its like trying to hit a moving target. Ahhhhhhhh To be frank the person who lives out in the sticks and has an LPG tank is lucky not to have a choice in my opinion, it all does my head in. I have much better things to do with my time.

    Report on 09 February 2009  |  Love thisLove  0 loves
  • TMFVertigo
    Love rating 0
    TMFVertigo said

    Someone just mentioned Ebico. The Fool's comparison tool does, of course, compare Ebico prices too, not just Utility Warehouse and the big six.

    Neil (the author)

    Report on 09 February 2009  |  Love thisLove  0 loves
  • rober09
    Love rating 0
    rober09 said

    TMFVertigo

    I did enter the exact usage in the Fools comparison site and I am sorry but my previous comment does stand, USwitch showed a different supplier to Fool with a lower tariff than any shown by Fool.

    My comment stands I would still test more than one comparison site!!

    I did not rely on the figures given me by Uswitch alone. I then went to the indicated energy companies web site and entered my exact usage there to check the result against USwitch. USwitchs' result was accurate to the penny.

    Report on 09 February 2009  |  Love thisLove  0 loves
  • Chongq
    Love rating 0
    Chongq said

    The truth is out. BG are cutting gas on 'websaver 1' (its biggest tariff used to catch new customers?)by only 6%. Now we know what yup to 10% means. It means 6% succours.

    Happy hunting

    Report on 09 February 2009  |  Love thisLove  0 loves
  • TMFVertigo
    Love rating 0
    TMFVertigo said

    Hi rober09

    On The Fool site you can enter your precise tariff details. On supplier sites and elsewhere you cannot. This means that The Fool site's estimates of savings will be more accurate. However, the tariffs available to you will be identical everywhere. You can see how miuch the tariff costs when in The Fool's results page by clicking on the name of the tariff, and comparing it direct with the suppliers.

    Neil (again)

    Report on 10 February 2009  |  Love thisLove  0 loves

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