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First Utility launches UK's cheapest energy deal

ReenaSewraz
by Lovemoney Staff ReenaSewraz on 16 May 2012  |  Comments 10 comments

The Big Switch campaign was supposed to secure buyers a market-leading energy deal. Yet it has already been trumped.

First Utility launches UK's cheapest energy deal

The Big Switch campaign, run by consumer group Which?, was a landmark experiment in fighting back against expensive energy tariffs.

It was hoped that by using people power, the initiative could make use of stronger bargaining potential to negotiate a better deal on energy bills from any energy company who had the courage to step up to the challenge.

What's more, the deal that 'won' this reverse auction, from Co-operative Energy, is not even the best deal in the market at the moment.

So what happened?

The Big Switch

Energy costs are a big concern for households up and down the country at the moment. It is said that a fifth of homes are suffering from ‘fuel poverty’ (defined as when 10% of income is spent on energy bills), yet many are either too baffled by the numerous tariffs, unconvinved there is much of a difference between them or too wary of smaller independent companies to make a change.

The Big Switch was supposed to dispel such worries and reverse the traditional power structure. Consumers were placed on top and encouraged to sign up between February and March, to form a collective that wanted to switch provided the energy providers came up with a competitive offer. The idea was: the more people who sign up, the stronger the bargaining power to get the best deal.

Five energy suppliers, Co-operative Energy, EDF Energy, E.ON, First Utility, and Scottish Power jumped on board as the bidders in this ‘reverse auction.’

The scheme clearly hit a nerve with a public frustrated at the rising cost of energy bills, as 50,000 signed up to the initiative within 48 hours. In total just under 290,000 were poised waiting for a deal that would be so good it would make them want to switch.

Controversy

The Big Switch was marred by controversy when two of the Big Six pulled out (Scottish and Southern Energy and British Gas), with concerns raised about the fee Which? was being paid by the energy companies.

Which? admits on its website that it expects to receive a fee of around £40 per customer from the winning energy company. It argues the money is only intended to cover the cost of the project and suggests more scrutiny should be directed towards those of the Big Six who decided against taking part.

The result

Co-operative Energy won the bid with a tariff that, it was claimed, could save Big Switch subscribers £123 a year on their energy bills. The Pioneer Fixed tariff will cost £1,048 a year for the average household if they pay by Direct Debit, and £1,144 a year if they pay by cash or cheque.

There were just two problems with the winning tariff - it isn't the cheapest on the market, and not all of the people that signed up to the Big Switch will be able to access it. Fairly big problems, if we are honest.

Getting the cheapest deal

First Utility has already undercut the deal from Co-Operative Energy with its iSave Fixed Price v2, a deal with an annual tariff of £1,047, £1 cheaper than the Co-Operative tariff.

First Utility now offers both the UK’s overall cheapest energy deal, the iSave v10 (£1,027) which is a variable option and the UK’s cheapest fixed-price energy deal (£1,047) based on medium usage.

The iSave v10 is £21 cheaper than the Big Switch winner and £27 cheaper a year than runner up EDF Energy.

The runner up deals

Co-operative Energy is only offering its deal to 30,000 of those people signed up to the Big Switch, on a first-come, first-served basis, leaving the remaining 250,000 that hoped to benefit from the scheme out in the cold.

Which? says it decided to cap the number of new customers to make sure as many suppliers as possible could take part in The Big Switch but the move has been described by industry figures as disappointing.

Shopping around

The Big Switch scheme may have failed to deliver across the board to those who signed up, but it has highlighted the importance of shopping around for a new deal regularly.

If you signed up to The Big Switch you will have until the 28th of May to decide to go with Co-op. But if you aren't one of the lucky ones, then it is worth taking a look at how the tariffs below rank.

Supplier

Tariff

Average Cost

Average Saving*

Good to know

Cancellation Costs

First:utility

iSave v10

£1,027

£295

Cheapest tariff but not fixed

None

First:utility

iSave Fixed v2 Sep 2013

£1,047

£275

Fixed until 30 Sep 2013

£30 per fuel if you leave before fix end date

Co-operative energy

Pioneer Fixed

£1,048

£274

Big Switch tariff - no details or tariff sheets have been sent to energyhelpline. Does not appear to be on general release.

Big Switch tariff - no details or tariff sheets have been sent to energyhelpline. Does not appear to be on general release.

EDF

Blue + Price Promise September 2013

£1,054

£268

Fixed until September 2013

None

Sainsbury's Energy

Online Price Freeze June 2013

£1,058

£264

Fixed until June 2013

None

npower

Bill Saver August 2013

£1,061

£261

Guaranteed to be 5% cheaper than npower standard till 31st May 2013

None

ScottishPower

Online Fixed Price Energy Aug 2013

£1,086

£236

Fixed until 31st July 2013

£30.64 for electricity and £20.42 for gas before end date

* based on average bill of £1,345 per year in Oct 2011  (Source: OFGEM) and adjustment of £23 for recent price drops

Source: energyhelpline.com prices correct as of 14/05/2012

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Comments (10)

  • alarmingcod
    Love rating 0
    alarmingcod said

    Signed up for this as soon as I heard about it, and got the confirmation of an offer yesterday afternoon. Looks cheaper than current BG tariff so was happy to sign up (have been happy customer of other coop companies for about 10 years.

    Went all the way through sign up to find that coop won't supply my house because it's on a new-build estate serviced by and IGT (Independent Gas Transfer) company. Not Transco.

    Turns out that because of this a lot of the cheap deals on gas or not available to me. 24 hours later I'm still quite hacked off with this and beginning to suspect all these cheap tariffs of being nothing more than false advertising.

    Report on 16 May 2012  |  Love thisLove  0 loves
  • DailyMail
    Love rating 14
    DailyMail said

    Ouch. Don't you think it would be prudent to outline the annual discount paid in arrears that enable both first:utility and npower to get on that best buy table? You know, the discounts that are INCLUDED in the prices shown above but you lose if you leave within the first 12 months?

    Report on 16 May 2012  |  Love thisLove  0 loves
  • UtilityBaron
    Love rating 1
    UtilityBaron said

    Many energy suppliers refused to get involved in the Which big switch as it became clear that they would make profits of around £8 million from this venture.

    As Ofgem is currently investigating the TPI market (regulatory speak for the energy brokers and agents like Which and USwitch) many suppliers are extremely nervous with being involved with this.

    I can understand why.

    On the one hand Which is publically critical of energy suppliers and accusing them of profiteering. On the other hand it charges suppliers £40 per customer to compete for the Big Switch business and nets a profit of £8m.

    Which tried to argue with suppliers that because it is a not for profit organisation the £8m will be recycled into consumer protection work.

    I can't help think however that it will be hard for Which to be critical of energy suppliers in the future. Consider a simple comparason of the work and costs a supplier takes on for its £50-£150 profit per customer (metering, meter reading, transportation, emergency service, billing etc) and the work and costs Which has for its £40 per customer (collect a few details and pass them to the supplier). You can quickly see the problem for Which.

    The other problem is that Which has been lobbying Ofgem to force suppliers to always offer the best deal to customers. Ofgem is now trying to implement this and you may notice EDF advertising that they are doing this early. In that context it is unclear what value the Which Big Switch actually offers.

    Report on 16 May 2012  |  Love thisLove  0 loves
  • fenemore
    Love rating 202
    fenemore said

    Is it REALLY worth the energy (no pun intended) in chasing the best deal? It will only be the best deal for about 5 nanoseconds, then what do you do? I have this mental image of school playground game of tag when all the kids rush towards whoever is "it". Are we really that infantile?

    The fact is that Maggie's privatisation has completely backfired - all the energy companies are joined at the hip. If you could be a fly on the CEO's office wall of any of them, you would probably overhear a telephone conversation ... "Hello George" ,speaking to a rival company's CEO, "Is it your turn to put up your prices first, or is it Harry's?"

    No - the best you can achieve is a tiny saving which will evaporate before the ink is dry.

    Report on 16 May 2012  |  Love thisLove  0 loves
  • UtilityBaron
    Love rating 1
    UtilityBaron said

    @Alarmingcod

    There are over 1m households in exactly your situation.

    I'm afraid whoever told you Transco is the alternative was wrong. Transco no longer exists as it was broken up into geographical areas some time ago. The main networks are Scotia Gas Networks/Southern Gas Networks, Wales and West Utilties, Northern Gas Networks and National Grid Networks.

    Your network will connect into one of these larger networks somewhere upstream.

    Some suppliers will charge a premium for being on an iGT network and some wont. Suppliers CANNOT refuse to give you a contract but they can refuse a particular tarrif or price.

    The reason for the extra cost is that these small networks are often extremely difficult to work with from a supplier perspective. Each generally has their own IT systems in contrast to the larger networks that share common systems.

    Work is being done to bring iGTs into the common systems. This is the ultimate solution but is unlikely to happen until 2014/2015.

    Until then the only thing you can do is shop around and find the best deal you can.

    BTW iGT = Independent Gas Transporter

    Report on 16 May 2012  |  Love thisLove  0 loves
  • nickpike
    Love rating 270
    nickpike said

    This has got ridiculous. It's like a way-of-life to keep comparing energy tariff. It's electrons flowing in a cable, all generated from the same sources. Why do we need all these different companies? Life's too short to keep comparing.

    Report on 16 May 2012  |  Love thisLove  0 loves
  • Geordie7
    Love rating 1
    Geordie7 said

    I was with Hydro-Electric (part of SSE) and as I found them to be the cheapest then I switched to a cheaper company. Lo and behold about three weeks later they put up there prices and H-E was then the cheapest so I switched back (they handled the switchover and fees) and have stuck there ever since. They have been voted best for customer services for a number of years now. I have had calls from other companies asking to come to them but when I say I'm with H-E they don't bother. By the way I signed up for the big switch but did not follow it through.

    Report on 16 May 2012  |  Love thisLove  0 loves
  • joannakd
    Love rating 9
    joannakd said

    This is what Cooperative Energy offered me through the Big Switch - saving a whole £6 per year :

    Fixed July 2013

    Electricity

    Standing Charge per Day p 17.26

    Unit Rate p 10.38

    Gas

    Standing Charge per Day p 17.26

    Unit Rate p 3.40

    Prices fixed until 31 July 2013

    Early cancellation fee of £30 per fuel

    Transparent pricing

    Customers must pay by monthly direct debit

    Membership points per £ spent worth 1.5% discount in 2012

    Additional points for monthly meter readings

    Online or phone service

    UK-based call centre

    Low carbon

    This tariff is Direct Debit with online billing on a fixed rate.

    This is a limited offer for the first 20000 customers only.

    However, I have signed up to BG's 2015 Fixed Price Dual Fuel

    Report on 17 May 2012  |  Love thisLove  0 loves
  • UtilityBaron
    Love rating 1
    UtilityBaron said

    @joannakd

    Your post demonstrates why the only way to find the best deal for you is to shop around and do the maths...

    I wouldn't switch for a £6 saving either.

    Each time you switch you run the risk of the new supplier getting things wrong.

    I know this is heresey but I think the idea that you should have to constantly switching to get the best deal is insane. For some bizarre reason suggesting otherwise is considered wrong.

    Here is why the switching message is so popular:

    a) U-Switch and other comparason websites make between £40 - £250 per customer for a referral. They lobby constantly therefore for customers to switch.

    b) Consumer representative bodies such as Consumer Focus are populated with people that have a limited grasp on the way the energy industry works. This means that often they can't either think of an alternative message or articulate it in a way consumers would understand. In the face of this ignorance telling consumers to switch is an easy message to peddle.

    c) Ofgem (and formerly Ofgas) have often told journalist that how they could tell the market was competitive was on the basis of how many people had switched... and as the saying goes... 'the oldies are the goodies'!

    d) The Big 6 LOVE the switch message. As long as roughly the same numbers of people switch between them they maintain their market share. It diverts attention away from the lack of new entrants into the market and why companies like First Utility find it hard to grow.

    Here is why switching isn't the be all and end all...

    1. Switching away from a supplier should be a sign that youaren't getting a fair balance of costs vs service. Ideally most customers should be happy loyal customers.

    2. If you contact your supplier to identify that you can get a better price somewhere else wouldn't you expect them to 'price match' avoiding the need to switch (e.g. like John Lewis).

    3. Each time you switch it creates a huge amount of cost both for the outgoing supplier and the incoming supplier. Surely keeping these costs down make sense for all customers.

    I believe the switching message is getting away from the real debates:

    If the profits in the utility sector are so large (I dont think they are actually) then why are there only 6 major suppliers and why haven't other companies come into the market? It is a competitive market and it only costs £250 to get a supply licence from Ofgem...

    How much of your energy bills is actually in stealth taxes... much of it paying for windfarms?

    Why can't domestic consumers get a tarrif that tracks the wholesale price of energy?

    How much is smart metering going actually going to cost and how much will the benefit really be (I know but I can't tell you)!!!

    Report on 22 May 2012  |  Love thisLove  0 loves
  • bengilda
    Love rating 77
    bengilda said

    The Big Switch Co-op deal was a no no for me. Would have cost me at least £139 a year MORE than my present deal.

    A great deal could have been saved on fuel bills if we had not blindly accepted the carbon taxing and the green taxes and their huge costs to administer - all paid for through OUR energy bills.

    I would like to see my bills showing a split of the costs to indicate how much is really for the energy and how much is being collected for the various taxation and green funding.

    Report on 14 June 2012  |  Love thisLove  0 loves

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