Follow this topicFollow this topic Knowledge » Gas and electricity

The best and worst energy suppliers

Simon Ward
by Lovemoney Staff Simon Ward on 11 January 2012  |  Comments 4 comments

Take a look at the results of this year's Which? energy satisfaction survey.

The best and worst energy suppliers

Which? has published its annual energy satisfaction survey, ranking the best and worst energy suppliers via a survey of 8,000 customers.

Perhaps unsurprisingly, given Which? estimates there were four million complaints made to the ‘Big Six’ suppliers (British Gas, EDF, E.ON, npower, SSE and Scottish Power) last year, it was the smaller companies who scored highest.

Good Energy topped the list, followed by Utility Warehouse and Ecotricity. The survey asked customers to rank their supplier on factors including customer service, value for money and accuracy of bills.

Here’s how they ranked:

Supplier

Customer service score (maximum of five stars)

Value for money score (maximum of five stars)

Bills accuracy and clarity score (maximum of five stars)

Helping you save energy score (maximum of five stars)

Overall customer score

Good Energy

****

***

****

****

84%

Utility Warehouse

****

****

*****

***

78%

Ecotricity

****

***

****

****

77%

Ovo Energy

****

****

*****

***

76%

Ebico

****

****

*****

***

73%

Marks & Spencer Energy

****

***

****

****

57%

Sainsbury's Energy

***

***

****

***

54%

SSE

***

***

****

**

51%

British Gas

***

**

***

***

47%

E.ON

***

***

***

***

47%

First Utility

**

***

****

**

46%

Scottish Power

***

**

**

**

44%

EDF Energy

***

**

**

**

43%

Npower

***

**

**

**

41%

It’s worth noting that the results above are for suppliers operating in England, Wales and Scotland.

A wave of price rises last summer sparked a sharp increase in the number of complaints to Consumer Focus, Consumer Direct and the Energy Ombudsman.

But new research by Which? found that 23% of people did not pursue a complaint against an energy company when they had cause to.

If you have made a complaint your energy company and you feel it hasn’t been dealt with satisfactorily, contact the Energy Ombudsman.

Who do you rate and who do you hate when it comes to energy suppliers? Share your thoughts in the Comments box below.

More: Compare energy tariffs with lovemoney.com | EDF Energy cuts gas prices | Four big gas and electricity scams to avoid this winter

For the latest news on the stories that affect your money, follow us on Twitter

Enjoyed this? Show it some love

Twitter
General

Comments (4)

  • mdumasia
    Love rating 0
    mdumasia said

    I am not surprised to see Npower at the bottom. In fact I am glad that 60% of energy customers think they are bad. I am also a Npower Dual Fuel customer and I know how utterly rubbish and terrible their service is. The only time I hear from them is when they are putting up prices and that too when my quarterly bill comes.

    I always get estimated bills. Since I pay by variable monthly direct debit, they just increase the amount as they increase the price of Gas or electricity but not reduce it. Last year I did not even get my annual duel fuel discount till my last bill; from which they deducted it and I only knew it after I read the bill. I used to change energy suppliers regularly. When I last switched to Npower I had so many problems because it was not done right and for 3 months my previous supplier was also getting money from my bank by DD.

    If I could do so I would change to another supplier in a heartbeat. But now at my advanced age I just do not feel inclined to change.and go through all the hassle.

    Report on 13 January 2012  |  Love thisLove  0 loves
  • Janet B
    Love rating 0
    Janet B said

    Review of Good Energy - www.goodenergy.co.uk

    "Aggressive and inconsistent "

    The worst of all the Energy companies for aggressive collection.

    After being on an estimated usage, we had a lot to catch up on when they took a reading as their estimates were out. They had not come round and read the meter for a long time and we had not checked. When they did revise the bill it was for over a thousand pounds, they were inflexible and rude and one point and charming the next, followed by rude the next. Often when speaking to the same person. You really did not know where you were with them. We were polite and apologetic to them at all times so as not to annoy them for what good that did.

    They said we were going to be de-energised, They would not listen to a reasonable repayment plan. They are just awful, horrible to deal with.

    The worst experience ever.

    Report on 17 November 2012  |  Love thisLove  0 loves

Post a comment

Sign in or register to post a reply.

Our top deals

Credit card
company
Balance transfers rate and period Representative
APR
Apply
now

Barclaycard 31Mth Platinum Visa

0% for 31 months (2.99% fee) Representative 18.9% APR (variable) Apply
Representative example: Assumed borrowing of £1,200 for 1 year, at a Purchase Rate of 18.9% (variable), representative 18.9% APR (variable). Credit available subject to status. A Balance Transfer fee of 3.5% will be applied, then reduced to 2.99% by a refund (terms and conditions apply). Plus an additional £20 fee refund on balance transfers over £2000.

Barclaycard 30Mth Platinum Visa

0% for 30 months (2.89% fee) Representative 18.9% APR (variable) Apply
Representative example: Assumed borrowing of £1,200 for 1 year, at a Purchase Rate of 18.9% (variable), representative 18.9% APR (variable). Credit available subject to status. A Balance Transfer fee of 3.5% will be applied, then reduced to 2.89% by a refund (terms and conditions apply). Plus an additional £20 fee refund on balance transfers over £2000.

MBNA 30Mth Platinum Credit Card Visa

0% for 30 months (2.89% fee) Representative 18.9% APR (variable) Apply
Representative example: Assumed borrowing of £1,200 for 1 year, at a Purchase Rate of 18.9% (variable), representative 18.9% APR (variable). Credit available subject to status.
W3C  Thank you for using One Flew Over the Cuckoo's Nest